Idea Cellular Complaints & Reviews

Address: 8-3-448/678/1009/401, om nagar spr hills near karmika nagar yousufguda hyderabad, 500045

Dear idea,
Iam nkt even getting one point signal no call is coming to my phone if iam calling atleast 20 attempts after that call connects and it wil be voice brk and no service call failure are the frequnt msgs iam getting please resolve and say i f idea can provode signal
I will be using the service if not i will port to some other network please resolve immedietely i have complained multiple times for ccustomer care no response from them.
Thanks

Oct 14, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2019

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

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My idea mob no. [protected] i had talk with waver department before one month about bill waver because my bill will exceed by rs.800 and they assured and comitted waver of the same. Waver was agreed by idea as excess bill was due to idea person.
Yet waver is not happen...
When called to get updates on waver request/complaint the idea care person is not giving information and solving problem... Instead he is irritating by repeatedly saying nonsence misleang talk which is threatening too... Like the bill is correct... Waver department gave wrong commitment of waver... U have to pay the bill... Even after requested to stop saying the same thing again and again...
Very rude and fraduent...
Idea should stop troubleing their very own loyal customer since a decade...
And help coustmer insted of troubling them...
Request u pls resolve complain soon...

Oct 5, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that your your bill has been generated as per usage charges and plan rental. Hence we request you to clear all your dues to avoid the inconvenience.

Regards,
Prajakta

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N

No one Cares

from Mumbai, Maharashtra

Aug 23, 2019

The number is threatening me since last 2 days nd sending worst msgs...
So plz help me by giving the number details as soon as possible hope u r understanding my situation 🙏

Reply

Idea Cellular Customer Care's response, Aug 25, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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Address: Ernakulam, Kerala

Respected Sir/Madam,
Every 70 days i recharge my idea prepaid sim for 399 rs.I am suppose to have access to 4G internet speed, but i don't receive even speed of 2G.Almost every time range bar appesrs to be empty, and it gives 3G and E, which is very dumb speed.For the past two years i have been recharging for rs 499 and 399.I have complained to appellate authority for more than 10 times, still no change.If this goes on i will have to consult consumer forum against idea because i need the justice for the money i have spent in these two years believing idea will provide us with good service.I am from palakkad Pirayiri, kerala.

Sep 27, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under[protected]is in progress and accepted date for the complaint is 30/08/2019 & we will get back to you at the earliest.

Regards,
Prajakta

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I have recently received a postpaid bill on my phone number of idea network with several isd sms charges. When i examined the report all the sms that are billed are generated from a single number [protected].

I have checked the sent items in my phone box which do not show any such activity. During one of the conversations customer care team of idea says this is due to usage of iphone. However generally any app generated message is considered as data and not sms.

I have sent several emails to their team and they are not giving any reasoning for these charges instead of just responding each time "the charges are based on your usage"

Would like to know anyone else experienced this kind of excess or suspicious billing?

If the customer care is not responding well what kind of actions can we take?

Oct 4, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that your your bill has been generated as per usage charges and plan rental. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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J

Jashodhaben Nakhasi

from Ahmedabad, Gujarat

Aug 23, 2019

Since a week network is not available.we tried selecting manual network but it is not working. Really disappointed. Tried resetting phone as well . Contacted nearest service center and they said the same to select manual network.

Reply

Idea Cellular Customer Care's response, Aug 25, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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Address: Idea company, Ghazipur, Uttar Pradesh, 233001

Sir, i request you, honorable sir, to request that i have recharged to the wrong number, whose order number is sir, i would like my money to be returned to me through the same means through which i paid.

Operator reference number
Ue[protected]

Mobile prepaid recharge
[protected]
Idea (Up east)

Order date
22-aug-2019

Order #
[protected]

Order total
199.00

Sep 25, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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P

Pri720

from Mumbai, Maharashtra

Aug 22, 2019

Right number [protected] Airtel
Wrong number[protected] idea
Used amazon Pay
Operator Reference Number
GJ[protected]
This recharge was done 15 August 2019 it was of 199 please refund my money I have heard from many people and so i came to this platform kindly fulfill my request.

for refund payment of wrong number - Comment #3516992 - Image #0

Reply

Idea Cellular Customer Care's response, Aug 25, 2019

Verified Support

Dear Customer,

As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

M

mohd faiyaz

from Manuguru, Telangana

Aug 22, 2019

Please this is my personal number

Reply

mohd faiyaz's reply, Aug 19, 2019

I want this number
Automatically not working from few months
I can't see how network is gone
I'm busy on some work

mohd faiyaz's reply, Aug 19, 2019

My business number this

Idea Cellular Customer Care's response, Aug 22, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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Address: KPHB Hyderabad, Hyderabad, Andhra Pradesh, 500072

Sir/madam,
I dont have signal in my company and no internet access most of the times complained multiple times and fedup and i left now they sent a bill of 841
With legal notice.
Here my concern is first of all they are not able to provide signal and most of the times no signal shows in my phone and not able to browse and didn't used the sim card at all, now they asking to pay.
If any company is not able to provide services how can they sent legal notices.
I am also raising here.

Yours sincerely
Idea user

Oct 1, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your alternate contact number to assist you further.

Regards,
Prajakta

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Dear sir,
Daily night i got many messages and missed calls from the idea number [protected] it were irritating me when i call back he didint attend the call plzzzz find this number owner adress and i have to find him for moving other higher complaints i dont know who is that persons even boy or girl plzzz find his adress and plzz sent to my gmail,, [protected]@gmail.com

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

Aug 20, 2019

Updated by Vishnukrish666 I want the idea number details

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J

Jio Ram

from Mumbai, Maharashtra

Aug 22, 2019

Dear
Team not daial 595059/
Calling show error your outgoing bareed call to another number pls help

Reply

Idea Cellular Customer Care's response, Aug 22, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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I had recently ported my bsnl no [protected] to idea. The shopkeeper had said it will take 6 days maximum but it took 9 days for me to get the message to change the sim. I changed the sim and dialled 59090 for tele verification but the call is disconnecting by itself. I keep getting the message to do tele verification but i cant do it. Please respond as soon as possible.

Sep 23, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

Idea Cellular Customer Care's response Dear Csutomer,

As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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Address: Bardhaman, West Bengal, 713213

Today i recharged with rs. 35, after few hours balance shows only rs. 0.22. I called 198, representative said she can't provide any information due to system disturbance, and said call after 1 hour. After 2 hours i called again and same replied, i pressure her and she transfer senior representative but your system hang me 20 minutes. Then i decide why not i porting my number to another company? Thief, cheating company. I will also complaint tri and consumer court against idea not just rs. 35 but against their cheat system. Mobile number is [protected]

Sep 25, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2019

Idea Cellular Customer Care's response Dear Customer,

As per recent communication, we've informed you that the mentioned number has been charged accordingly as per the standard charges. Hence, we express our inability to refund the charged amount. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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M

Mukesh uttambhai Pujari

from Chennai, Tamil Nadu

Aug 19, 2019

My mobile no.[protected] my nos.is not maintain due to my technical reason please instant close this nos.in your systems.

Reply

Mukesh uttambhai Pujari's reply, Aug 12, 2019

Not proper working net in my home

Idea Cellular Customer Care's response, Aug 23, 2019

Verified Support

Dear Customer,

As per our recent communication, we request you to kindly visit nearest idea store for the same. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

M

Mhyadv

from Patiala, Punjab

Aug 19, 2019

On[protected] I made a recharge of amount 399 through idea online portal on my number [protected] but still I haven't received the value... The transaction no. is Txn#[protected]. Please rectify it.

Reply

Idea Cellular Customer Care's response, Aug 25, 2019

Verified Support

Dear Customer,

As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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Address: Chandansar road, Thane, Maharashtra, 401303

Dear team

My idea mobile number#[protected] which belong to my mother
My mom is using this number since long time however now idea has unnecessary charged her 650 rs stating third-party charges. Ridiculous service. When asked to deregister it, it was not deregistered & now they have sent me a bill of approx 2300. I'm unable to pay the same as i'm the only earning member in my family & this is fraud happening

I'm ready to pay my bills upto 600 which is my actual bill.

Kindly look into this matter on priority as this some fraud happening & they may do it with other customers as well

Regards
Sushila puthran
[protected]

Sep 23, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

Idea Cellular Customer Care's response Daer Customer,

As per our recent communication, we've informed you that your your bill has been generated as per usage charges and plan rental. Hence we request you to clear all your dues to avoid the inconvenience.

Regards,
Prajakta

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S

Srinivas.sri7

from Hyderabad, Telangana

Aug 19, 2019

My idea number [protected], I got a message today that is on 17 August 2019 saying that thanks for downloading sports from one97 which I have never requested nor download anything but 5/- has been deducted from my account.i request you to revert back my money.

Thanks

bills charges - Comment #3513629 - Image #0

Reply

Idea Cellular Customer Care's response, Aug 23, 2019

Verified Support

Dear Customer,

As per our recent communication we request you to kindly activate Do Not Disturb service to avoid the inconvenience as only partial DND is activated on your number as per our records. To activate Full DND, please send SMS as "START 0" to 1909 (toll free). Full DND will be activated in 7 days.

Regards,
Prajakta

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I have shifted my idea mobile number [protected] from idea postpaid to idea prepaid. They told me that i will get my security refund within 3 months but it's now more than 1 year and still not received.
When i contact them they always say that you will receive in next 30 days but didn't received yet.
Now it is more than 1 year that i have not received yet.

Oct 6, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we would like to inform you that, the security deposit/excess outstanding amount will be refunded to you within 30 days on your registered billing address.

Regards,
Prajakta

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S

Sudeep Panchal

from Mumbai, Maharashtra

Aug 19, 2019

From 3days network is not comming in my idea sim and facing many problems all my transactions and communication is totally blocked .i request u to please see to this issue Asap. @idea urs faithful customer
Sudeep

refund of security refund - Comment #3513549 - Image #0

Reply

Idea Cellular Customer Care's response, Aug 20, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

A

Azad Chetan

from Mumbai, Maharashtra

Aug 19, 2019

Air may i help please
Incoming and outgoing call details provided her sir

Reply

Idea Cellular Customer Care's response, Aug 20, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

S

sruthi mudundi

from Palakollu, Andhra Pradesh

Aug 19, 2019

+1

I removed the sim from my phone 2months back now its no response

Reply

Idea Cellular Customer Care's response, Aug 20, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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I am not able to send message to 1900 from my idea mobile number. I have tried it many times but every time it is saying number not formatted correctly. I am writing the sms as port. Not able to understand why sms is not getting sent.

I have taken an unlimited plan for voice and sms so my mobile is recharged. And i am able to send sms to other mobile numbers. Please resolve this complaint soon and help me get the porting out code.

Sep 26, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2019

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

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Address: Cwe colony,air force station, Kutch, Gujarat, 370001

My idea no is [protected]. 14 aug or 15 aug 19 i had a call from idea cstmrcare. The call was computerised. It was ask some questions. I was replied them. After cut off my call they deduct 65rs from my idea balance. They didnt tell about the charges was taken from individual. They did fraud with me. Please refund my 65rs. I was also complaint about idea with consumer court by docket no 15195. Please resolve the issue

Sep 23, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

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A

atul30190

from Mumbai, Maharashtra

Aug 19, 2019

I tried to send a message on 1900 for the port but it not delivered successfully.

Reply

Idea Cellular Customer Care's response, Aug 20, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

N

NaveenBaarla

from Bengaluru, Karnataka

Aug 19, 2019

It is on Aug 12th. I wanted to do recharge of Rs.299 for some other number using paytm. But, unfortunately money was deducted and recharge was done on my number.

So, i request you to refund the amount as i use a different plan for recharge.
My number is [protected]

Reply

Idea Cellular Customer Care's response, Aug 23, 2019

Verified Support

Dear Customer,

As per our recent communication, We would like to inform you, that once the recharge is credited in the account we'll be unable to reverse the same.

Regards,
Prajakta

V

vipin ev

from Neyyattinkara, Kerala

Aug 19, 2019

Sir. we complaints in 8 times, but responce in idea compny side . my mobile number is [protected]

Reply

Idea Cellular Customer Care's response, Aug 23, 2019

Verified Support

Dear Customer,

As per our communication, we've informed you that, we've informed you that network Visit has been done at your location, maximum possible optimization done on serving site. We are trying our best to enhance the network coverage in your region. We would appreciate if you could bear with us while we strengthen the network and improve our services.

Regards,
Prajakta

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Address: Zuarinagar, GOA, 403726

I have lost my mobile along with post paid idea sim. No. [protected]. On[protected] at around 14.00 hrs. Please block the number at the earliest to prevent misuse. My email address is shk. [protected]@rediffmail.com. Please forward the details via email to the address.

Also after blocking please see whether you can issue me a duplicate sim of similar number

Sep 27, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

Idea Cellular Customer Care's response Dear Customer,

As per recent communication, we have informed you that your number is active with us. For any further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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Address: 560048

I am repeatedly trying to send port request from idea sim card and everytime i get the error that my message is not sent no matter how many times i try. I can send messages to other numbers and my bills are cleared. I have changed phones to solve this problem considering the problem could be in my phone. Please look into the matter as soon as possible as the services provided by the company are absolutely pathetic.

Sep 18, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we request you to share us the screenshot of the error you're getting while generating UPC to assist you further.

Regards,
Prajakta

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Address: 500044

Hi!!
I have a deposit payment on my mobile for idea for international roaming.
On approaching them for redund i was told that the deposit will be adjusted against future bills. However, when insisting on redund of deposit they say it takes 60 days for redund processing.
Want to understand why 60 days and will i be paid interest on teh deposit.

Idea Cellular customer support has been notified about the posted complaint.

Aug 16, 2019

Updated by cbvp i would need the deposit to be redunded with interest from teh date of request.

Verified Support

Aug 31, 2019

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. Your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update.

Regards,
Prajakta

Sep 12, 2019

Updated by cbvp There is no action from idea cellular and i have registered a port out request. i need to escalate the same to consumer forum

Sep 12, 2019

Updated by cbvp Pls advise me the process to raise a complaint through consumer forum

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Address: 4-322, EWS colony, ghatkesar, 501301

I tried to send port message to 1900 from my idea number by using format port to port to jio. How ever the messages are not being sent, it shows sending failed. I have tested sending messages to other numbers and it works but messages sent to 1900 are failed. I tried too many times and fed up try to resolve as soon as possible Please check and do needful.

Sep 19, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2019

Idea Cellular Customer Care's response Dera Customer,

As per our recent communication, we request you to share us the screenshot of the error you're getting while generating UPC to assist you further.

Regards,
Prajakta

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Received message from 51998 on 15th of august 2019 within seconds rupees 10 is deducted from my account without having me sent any message or opening any unnecessary link. This is complete violation of the trai norms.. This is not the first time they have done this balance have been deducted even before. Idea must refund my money else i will opt out very soon followed by a legal case against it.

Sep 17, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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Address: Dehradun, Uttarakhand

Sir/madam,
I have been using this idea sim from past 7 years and today at this point instead of giving proper coverage and network facilities idea is just bluffing. I at my locality is not able to use internet because of poor speed, and to this i complained in idea and called them for more than 6 times in 3 days span, they say we will look to your issue, your issue will be solved in 4 hours, but still i am not able to use internet and its frustrating.in last 15 days i used only 8gb that to slow whereas having connection of 2gb per day
Hope to see my issue resolved as soon as possible otherwise i would have to take other serious actions against the company.
Yours sincerely
Idea user

Sep 16, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our record, we would like to inform you that your concern has been raised under[protected] is in progress and accepted date for the complaint is 20/08/2019 & we will get back to you at the earliest.

Regards,
Prajakta

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Address: Puthengady House Mulanthuruthy Post, ERNAKULAM, Ernakulam, Kerala, 682314

Mob.[protected].
Mr ealias simon
Respected sir i as a customer of idea kerala. I am unable to use data services in home. Idea not providing 3g 4g coverage in indoor. 2g coverage also very weak in indoor
Idea assured me excellent 2g 3g 4g coverage in home. But the company cruelly cheated me. My 249 rs was wasted. Idea eated my money
No service. Idea told me that after 3months you get coverage in your location. Dead cheater.
I kindly request you sir please take necessary action against this.
Thanking you

Sep 17, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Aug 15, 2019

Updated by simon pc Big cheating by idea Kerala.

Verified Support

Aug 16, 2019

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, we've informed you that network Visit has been done at your location, maximum possible optimization done on serving site. We are trying our best to enhance the network coverage in your region. We would appreciate if you could bear with us while we strengthen the network and improve our services.

Regards,
Prajakta

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J

Jishnu Dasan

from Mumbai, Maharashtra

Aug 15, 2019

Iam JISHNU DAS PK yesterday I got a blank message from 53010 to my no: my no: is [protected] what is this ?

no network coverage - Comment #3511515 - Image #0

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Idea Cellular Customer Care's response, Aug 16, 2019

Verified Support

Dear Customer,

As per recent communication, we have informed you that contact to respective operator.

Regards,
Prajakta

H

Harshawardhan Goyal

from Pune, Maharashtra

Aug 15, 2019

Idea flash messages of idea power keep coming as pop ups.
Even there is no option in sim toolkit appa.
Idea was intelligent enough to remove it from there.
And my device is redmi note 7 pro in case you need it.

Reply

Idea Cellular Customer Care's response, Aug 16, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

Idea Cellular Complaints & Reviews

File a complaint to Idea Cellular

Idea Cellular reviews & complaints page 113

no signal from months

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waiver for wrong/excess bill

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network speed too low

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suspicious/excess billing under isd sms activity

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for refund payment of wrong number

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no signal in my office i complain on idea.. still sent bill

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continuously missed calls

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tele verification for ported sim. from bsnl to idea

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not provide information about balance deduction by call centre

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bills charges

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refund of security refund

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not able to send message to 1900

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fraduant

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please block my idea mobile number

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barred from sending port request

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refund of deposit

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unable to port number from idea to jio

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balance deduction without consent

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network issues and no proper functioning of internet

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no network coverage

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