Idea Cellular Complaints & Reviews

Now a days, operators have been crediting talktime as secondary balance. Means if we don't use it before expiry of the pack, then entire balance would be wiped off.. Thats their new strategy to earn money.

How can they do that?

Earlier they had been deducted balance if we don't recharge after expiry. But now they are being stealing openly..

Kindly sort this..

Regards
Deepak

Feb 13, 2022

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further

Regards,
Prajakta

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P

Prem28285859

from Powai, Maharashtra

Mar 13, 2020

Talktime credited as secondry balance and not able to utilise unused amount in buying data.

Whats this two kind of balance, Main and secondry?

Reply

G

Geeta Mhatre

May 24, 2020

Talktime balance showing as secondary balance which is not able to use.Recharge plan also not clearly mentioned validity date.Very disappointed with your service.

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A

Anymn Anymn

from Khadki, Maharashtra

Mar 2, 2021

Why am I not able to use my secondary balance to buy data? Firstly we need to recharge this plan or else you will stop my number! And then you don't let us use that balance for data. You are the most trash cellular service I've seen. I tried to contact you on CUSTOMER care but you say 'complaint darj karne ke liye 1 dabaye' and then say you have no complaint and end the call! Well you and ookla both are trash and for you kind info, I've asked many users both from airtel and idea and every airtel and jio CUSTOMER is like waah waah and no CUSTOMER, not even a single, in idea is like this is good! Everybody believes and this is a fact IDEA IS A ### service. I've been trying for two days now and have tried all the methos -- vic app, *199#, *125#, vic whatsapp and many more. All are trash. Plz return me my money, its hard earned and not for you frauds to take it so easily. We have wifi and AIRTEL services in case we go outside, so why the hell should i use your services? Trash services! I have to use this service because I have some things registered to this, my college id etc.

Reply

Ashutosh@me's reply, Mar 3, 2021

Yes you correct

A

Ashutosh@me

from Bengaluru, Karnataka

Mar 3, 2021

VI destroying his company from own. His relation with users is burst.

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Address: Pune, Maharashtra, 412207

Due to disturbance in service I want to PORT my Idea connection to some different vendor but when I text "PORT MyMobileNumber" to 1900 then I see error message "Message not sent. Phone number formatted incorrectly".

I have verified that I am typing my cellphone number correctly.

When I visited customer care center at "Viman Nagar, Pune" the representative said I am having unlimited pack on my number right now and that pack is not capable to send PORT message. I must do another recharge at least of Rs.35.

When I called 198, the representative said Idea and Vodafone integration is in progress and thus there is an issue in sending PORT message.

My complaint queries are:

1. Why why why two different answers from 2 different representatives?
2. If my unlimited pack is not able to send PORT message then why it is called Unlimited pack?
3. What about the amount I paid for my last recharge in exchange of reliable service which I haven't received?
4. How can I send PORT text ASAP?

Thanks

Nov 10, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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Address: Pune, Maharashtra, 412101

Idea has deducted ₹5.00 from my mobile balance. I didn’t send any message to anybody, even though they charged me of ₹5.00.
Please accept my complain about my issue.
Idea is the company having many issues lately about the network coverage and about internet.
It doesn’t give the better service than others, ducting the credit from customer accounts.

Oct 28, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2019

Idea Cellular Customer Care's response Dear Customer,

As per recent communication, we've informed you that the mentioned number has been charged accordingly as per the standard charges. Hence, we express our inability to refund the charged amount. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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S

Shubhi06

from Mumbai, Maharashtra

Sep 27, 2019

I did a recharge from Amazon on 16 which failed and the amount is yet to be refudned

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Idea Cellular Customer Care's response, Oct 8, 2019

Verified Support

Dear Customer,

As per our recent communication, we've informed you that kindly share the required details. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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Address: Kasba Peth, near Surya Hospital_Sahyadri Hospital Agrawal Road, 411011

We had recently shifted to Kasba Peth Pune-411011. Using Idea Sim since year 2004, but it is very surprising that the network Coverage in Kasba peth pune, is very poor. I raised the customer complaint on their portal C[protected] dated 15/09/2019, without action it is closed on record. I raised second complaint for the same issue of, "Poor Coverage" C[protected] dted 26/09/2019, and it has been closed without action on records. I had raised complaint to appellatemh'

Oct 31, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Sep 29, 2019

Updated by deviccf Complaint is still OPEN as on 29/09/2019

Verified Support

Sep 30, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our record, we've informed you that your concern has been raised under C[protected] is in progress and accepted date for the complaint is 05/10/2019 & we will get back to you at the earliest.

Regards,
Prajakta

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D

deviccf

Sep 30, 2019

Complaint launched on 15/09/2019...still it is notified, very poor response...no customer centric approach...

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Idea Cellular Customer Care's response, Oct 2, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

R

Rahin Patel

from Ahmedabad, Gujarat

Oct 2, 2019

I rahin patel complaining behalf of society.
There is no 4g or 3g tower in my area .
Slow internet speed
call drops

my address- 175/1 silver alaknanda bunglow nr dental college
opp pleasure club bopal ghuma
pincode - 382115

idea no - [protected]
alternate no - [protected]

Reply

Idea Cellular Customer Care's response, Oct 3, 2019

Verified Support

Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under 1-330012133502 is in progress and accepted date for the complaint is 09/10/2019 & we will get back to you at the earliest.

Regards,
Prajakta

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Address: Thiruvananthapuram, Kerala

I received a message from 53010 stating "dear customer, you have been charged rs 10 and your current balance is rs xx". Without my permission they just deduct my balance and i didn't get any details regarding the deduction of my balance. So i called the idea customer care, and they say that i had purchased the game but i didn't purchased any game. The phone which i am using has games which does not have the facility to install the game or app. So i called up idea customer care again but they keep on saying the same again and again that i've bought the game. Didn't get any solution from customer care and refund of my balance and its not helping. Need a solution.

Oct 31, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2019

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

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Address: My Shop at 25, Mehtani Market, Near MTH Compound, Indore is outer and their IDEA 3G and 4G Network is not come to properly or never comes. My work is very disturb and very huge loss to business communication. Internet is never working due to poor IDEA 3, Indore, Madhya Pradesh, 452007

My shop at 25, mehtani market, near mth compound, indore is outer and their idea 3g and 4g network is not come to properly or never comes. My work is very disturb and very huge loss to business communication. Internet is never working due to poor idea 3g/4g network and not get network. Plz solve my issue.

Thans & regards,
Nitin soni, [protected], [protected]
25, mehtani market, near mth compound, indore

Oct 28, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2019

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

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Address: Ahmedabad, Gujarat

I get the calls from [protected] almost everyday. They ask me to give the line to umesh thakkar who is an auto driver and i hired his auto for few days in recent past. I told the lady several times before that i can't give the line to umesh as i have no connection with him. I am ca working in a respected in respected position of a reputed company. Why i get calls everyday for an auto driver? The lady was not ready to understand and told me abusively that teh call will keep on coming till the time i share that auto driver details. This is not acceptable at all. I want immediate action against this.

Oct 28, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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S

Shivu Yadav

from Noida, Uttar Pradesh

Sep 27, 2019

I recharge 149rs today According to Idea Recharge scheme of 149rs 21 Gb data for
28 Days but when I recharged it show to me that only 1GB Data for 28 Days I m very discontent about this That a cheating with customers

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Idea Cellular Customer Care's response, Sep 28, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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I tried to send port message to 1900 from my idea number [protected] by using format port to port to jio. How ever the messages are not being sent, it shows sending failed. I have tested sending messages to other numbers and it works but messages sent to 1900 are being blocked. I have talked to idea customer care who repeatedly states that they couldn't find any reasons why port messages wouldn't be delivered. Please help

Oct 28, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2019

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

View replies

F

Farri

from Delhi, Delhi

Sep 24, 2019

Please solve my problem i am too depressed from idea cellular

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Idea Cellular Customer Care's response, Sep 26, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

M

Mohini Kawale

from Noida, Uttar Pradesh

Sep 24, 2019

Idea power flash disturb continued in every 30 second

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Idea Cellular Customer Care's response, Sep 26, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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Address: Karnal, Haryana, 132001

Dear sir,

I have recharged for rs. 199/- on 06/08/2018 through amazon pay app with below reference number.

Operator reference number: hr[protected]
Wrong mobile number : [protected]
Correct mobile number : [protected]
Date & time of transaction: 21/09/2019

I have called the customer care to reverse the recharge and transfer the recharge to the correct number. No one is ready to listen and help me in this regard.

Is it always the case that no one will ever make any mistake while recharging or you don't care to resolve such issues?

Please assist.

If i don't get proper response, i might have to approach consumer court to get justice in this case.

Oct 24, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

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A

[email protected]

from Mumbai, Maharashtra

Sep 24, 2019

My idea sim is deactivate now reactivate sim me

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Idea Cellular Customer Care's response, Sep 26, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

D

Divyani Jain

from Bhopal, Madhya Pradesh

Sep 24, 2019

It has happened manier times that this message comes with a random website link and my balance gets deducted automatically. This is some fraud or vulgar website. Shall I get refund since it happened right now this hour only.

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Idea Cellular Customer Care's response, Sep 27, 2019

Verified Support

Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under 1-328221655898 is in progress and accepted date for the complaint is 05/10/2019 & we will get back to you at the earliest.

Regards,
Prajakta

H

Harsh Priyanshu

from Bengaluru, Karnataka

Sep 24, 2019

Hyy my idea sim is showing. ..no service from so many days i have tried everything ..plcguide me wht should i do now? ..
Email - [protected]@gmail.com
Pl contact me on this for the assistance.

Reply

Idea Cellular Customer Care's response, Sep 26, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

A

Ashwini Bomble

from Mumbai, Maharashtra

Sep 24, 2019

Call and sms detail
Dear Sir,

My number is [protected]
I need my idea call detail for last 2 montsh please send to my mail id all in comming and outgoing telephone number also need. my e-mail id - [protected]@gmail.com
Plz sir help me to find out my deleted call history and all sms data...

Plz sir

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Idea Cellular Customer Care's response, Sep 26, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

Z

Zakaria Balesaria

from Mumbai, Maharashtra

Sep 24, 2019

Hello Team,

I have received unknown number call on my idea number +91 [protected] so please report below number and take strict Action.

Please report the number : +[protected]

Regards,
Zakariabalesaria.
[protected]@gmail.com

Reply

Idea Cellular Customer Care's response, Oct 2, 2019

Verified Support

Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

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Sir,
My mother is having an idea prepaid connection [protected] kerala circle, which is mainly intended for calling purpose.
It was having a balance of around rs.240 about two days back. (20.09.2019).in the two days in between 20.09 and today 22.09, the balance of the account has been reduced to zero.in fact there were not much outgoing calls from this number in these two days. Hardly we used about 100mb data as verified by the customer executive in this period. Today morning the balance was rs.113, which was reduced to zero by the use of hardly 30mb by the evening.
I feel the account balance has been drained out with no satisfactory explanation for the same. I could not get a satisfactory explanation from the customer care executive also.

Oct 25, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

Idea Cellular Customer Care's response Dear Customer,

As per recent communication, we've informed you that the mentioned number has been charged accordingly as per the standard charges. Hence, we express our inability to refund the charged amount. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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S

Sneha Gurnale

from Pune, Maharashtra

Sep 24, 2019

Phone Calls are getting dropped. Sometimes calls are not getting connected though the network is available .
Unable to establish communication due to low coverage network or missing Network. Had several follow up with customer care but no solution yet.
Issue is approximately from 2-3 months.

Reply

Idea Cellular Customer Care's response, Sep 26, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

S

Shabanabegum

from Hyderabad, Telangana

Sep 24, 2019

Ideasimcardblocking
[protected]
Santooshnagar
50009

Reply

Shabanabegum's reply, Sep 18, 2019

Ideasimcardblocking
Santooshnagar
Hyderabad

Idea Cellular Customer Care's response, Sep 27, 2019

Verified Support

Dear Customer,

As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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Address: 505505

Hi sir,
You have approved for idea 4g tower fixation. Someone called asking for idea 4g tower fixation in our land and says 25k rent, one job for the family and some advance for the 10years period.

Can i believe in that, it says idea networks pvt ltd.

We need to pay 1/2 of the registration fee.

Is that a legally registered company or not?

Oct 25, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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S

Shabanabegum

from Hyderabad, Telangana

Sep 24, 2019

Ideacardblocking
Santooshnagar
Hyderabad
500059
[protected]

Reply

Shabanabegum's reply, Sep 18, 2019

Ideasimcardblocking
Santooshnagar
Hyderabad
500059
Hyderabad
8466807997

Shabanabegum's reply, Sep 18, 2019

Shabanabegumideasimcardblocking

Idea Cellular Customer Care's response, Sep 27, 2019

Verified Support

Dear Customer,

As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

S

Shaileskumar

from Mumbai, Maharashtra

Sep 24, 2019

Activate may sim [protected]

Reply

Idea Cellular Customer Care's response, Sep 26, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your alternate contact number to assist you further.

Regards,
Prajakta

R

Ravi Patni

from Delhi, Delhi

Sep 24, 2019

I tried several times to ready out to the customer care but helpless. I am not able to receive sms since last 10 days. The customer care is not worth.

This is my mobile number that is having issue [protected]

Reply

Idea Cellular Customer Care's response, Sep 27, 2019

Verified Support

Dear Customer,

We established the call to you on your provided contact number, but the same was disconnected. However, to help you better in this issue, we need to establish the call to you. Hence, we request you to provide us your convenient time to connect with you and we'll be happy to assist. Also, you can contact with us on 12345 or 198 for any further assistance.

Regards,
Prajakta

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I am unable to send port out message from my idea sim... I contacted idea customer care but they are constantly ignoring and saying problem will be solved.. But still i cant send port out msg... And i have checked that messages to others are going but this port out message to 1900 is blocked from my phone no so plzzz help me out... Please help me out... I have called customer care but they are not helping. They are just saying that we have sent u settings the problem will be solved... And after doing all changes in setting the problem still continues... Help me out. I am conpletely frustated now...

Sep 29, 2019

Complaint marked as Resolved

No steps were taken ..the was automativally sent somehow

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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M

manobi

from Mumbai, Maharashtra

Sep 24, 2019

Dear Customer, You have been charged Rs. 10.00 and your current balance is 2.46.
Why I am charged?
I can't understand

Reply

Idea Cellular Customer Care's response, Sep 26, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

Yosufi

from Hyderabad, Telangana

Sep 24, 2019

Ideasimcardblocking
Todaysantooshnagar
Hyderabad
500059

Reply

Yosufi's reply, Sep 18, 2019

Complaintideasimcardblocking
8466807997

Yosufi's reply, Sep 18, 2019

Ideasimcardblocking

Idea Cellular Customer Care's response, Sep 27, 2019

Verified Support

Dear Customer,

As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

D

Danish Aslam

from Mumbai, Maharashtra

Sep 24, 2019

I am in roaming from 21/08/2019 and from this time i am unable to make call only incoming, and internet is working,
In my idea app national roaming also not showing.

Reply

Idea Cellular Customer Care's response, Sep 26, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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My phone showing no service since yesterday. Switched off and reseted several times... But no use. No scratch in sim card.
Tried all things...
Can't port the sim also because no service to send sms.
Please solve this query as soon as possible.
Tried calling the service center too. I have only 1 sim... Can't make any calls...
Please try to solve this query as soon as possible please

Oct 24, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your alternate contact number to assist you further.

Regards,
Prajakta

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Hi,

I am trying to generate my upc number and it keep saying message sending failed, message is not going to 1900.
When i called customer care they said to me change sms service center number i did everything but message not going to only 1900.
Have you blocked my number only for 1900??!! So that i can't get porting number ha?
I hope you would look in to this issue.
My number : [protected]

Regards,
Shubham

Oct 26, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that kindly share the screenshot so that we can assist you further.

Regards,
Prajakta

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Address: Jaipur, Jaipur, Rajasthan

I m very disappointed because I can't not make a voice call by Vodafone idea network...
Data service is ongoing very well...but voice service is not available on my number...even...I can't call 198 too...
What should I do...
I have complainted twice but my problem still unsolved...
My mobile number is [protected]

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Address: Tower A42 Hinjawadi phase 2 Blue ridge, Pune, Maharashtra, 411057

Dear team,

My mail id [protected]@gmail.com is linked to mobile number [protected] issued by you to some one. I am getting unwanted mails from your department. Request you to please look into the matter.

Since my mail id is linked to some one else number there is a big possibility that i may receive any otp or password of which he is not aware of. I am trying to connect with this number but its not reachable.

Please confirm from your end if this is pishing mail or some one might be trying to play with my data.

Request you to please look into the issue.

Kind regards,
Avishkar

Oct 26, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

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I had submitted my request for postpaid to prepaid conversion in may 2019 and was asked to pay outstanding bill of around rs 100 and my process was initiated. My number was converted to prepaid later on and i have been using it since then.

I received an sms on sept 7, 2019 regarding pending bill of rs 360 out of nowhere for which idea is unable to provide any physical or online bill now, and if failing to pay within 7 days some legal action would be taken. I called the idea customer care and humbly requested them to suggest me some way to clear my dues or atleast send a online payment link, just in case which they failed to provide. They state they have no records for the same but i need to pay the amount without bill.

Oct 24, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that your your bill has been generated as per usage charges and plan rental. Hence we request you to clear all your dues to avoid the inconvenience.

Regards,
Prajakta

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Address: Nashik, Maharashtra, 422001

I just received my bill for august 2019, i am currently using nirvana 399 plan. I have only used 82 messages out of 100 and yet i have incurred 90/- extra chanrges for9 premium messages. Also i am using a basic phone so i cannot download any apps etc. I have been charged 110/- for 11 wap downloads. Now this has never happened before. I urge them to remove these charges from the bill

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

Sep 25, 2019

Updated by Aditya_agarkar Can you please provide a email id to give you my alternate number ?

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Address: behind bus stand, Latur, Maharashtra, 413515

My name is rohit patil. My idea no. Is [protected]. Few days back i ported my sim to idea from jio. First they take more than 15 days for my sim activation. After that more than 20 days are over and till now my first activation rechage had not been done by the idea store. At the time of the sim porting i had already paid money to the idea centre.. After all i tried to do the fa recharge from my idea appon 20.9.2019.. The money has been deducted from my bank balance and the recharge has not been done.. The app not showing the recharge history also.. Worst seevice by the idea cellular.. And the idea store.. Last time also i complained about the same jo. They hadnot ressolve the issue kindly.
Please kindly look in to it.
Thanking you in anticipation.

Oct 24, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we would like to inform you that the amount will be refunded to account within 7 working days. However, if the same does not get credited, do let us know. We will assist you accordingly.

Regards,
Prajakta

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Mob. No : [protected]
I have received a call from idea voice chat service after lifting call charged rs. 30 what's this? Without any pack subscribed why you charge? Immediately refund the money deducted and activate dnd and block all ads on my number immediately!

Here without my permission how aides company activate and charge for a pack?
Is this fraud company in india?
If resolution not provided will port out soon!

Initiate ra. 5000 penalty on idea company and provide composition of ra. 2000/-

Oct 24, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our record, we would like to inform you that your concern has been raised under[protected] is in progress and accepted date for the complaint is 28/09/2019 & we will get back to you at the earliest.

Regards,
Prajakta

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