Idea Cellular Complaints & Reviews

Sir, i am a primary school teacher working in zp school ganjwewadi (Valti), post-ranjani (Pin-411046), tal-ambegaon, dist-pune. There is no network of idea due to which i have to face lot of problems. I am unable to call anybody and is unable to use internet at all. Other people in that area are also fed up of this network problem.
Sir i request you to look into this problem and solve it as early as possible.
Thank you.
Vandana dere

Oct 7, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2019

Idea Cellular Customer Care's response Dear Customer,

We established the call to you on your provided contact number, but the same was disconnected. However, to help you better in this issue, we need to establish the call to you. Hence, we request you to provide us your convenient time to connect with you and we'll be happy to assist. Also, you can contact with us on 12345 or 198 for any further assistance.

Regards,
Prajakta

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R

Raichel Koshy

from Ernakulam, Kerala

Sep 3, 2019

My sim card is given the notice of expiration.

Reply

Idea Cellular Customer Care's response, Sep 6, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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From 30th aug 2019, i am getting calls from unknown numbers and when i attend those call it get disconnected after 10 sec without any input from my end. After that i receive message that "thank you for downloading contestpack from one97 and your have charged rs 5". This has happened me twice till now. And when i called customer care of idea they are saying we don't know any thing related to this contest and you might have clicked any link. I told them that this happening after i am attending call from certain numbers which in-fact are idea numbers. They are not giving me any solid details regarding this issue and just dogging my questions. So please help me out and get me my refund.

Oct 24, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

Idea Cellular Customer Care's response Dear Csutomer,

As per our record, we've informed you that the request was raised for the mobile number portability towards the mentioned number and the same has been completed successfully.

Regards,
Prajakta

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N

Nani Y

from Manuguru, Telangana

Sep 3, 2019

Please sir, full address about my friend and faurd person .I give 15, 00, 000/-for govt job purpose but i don't know about this type of job .he cheated me and gone my money please tel me this no's address
[protected]
[protected]
[protected]
[protected]

Reply

Idea Cellular Customer Care's response, Sep 6, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

B

BK Aashish Salunke

from Bhopal, Madhya Pradesh

Sep 3, 2019

Dear sir/mam
I just want to complain about I face poor network in my area at INDORE.
I get poor network at my shop at rajwade and my home at Nehru nagar also.
I[censored] can solve the problem it's easy for me with me otherwise port to other network is option for me
Thanks

Reply

Idea Cellular Customer Care's response, Sep 6, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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Address: Madhya pradesh, 462001

This is kind information to you that i have been using my idea no [protected] since from a long time, i have never had any issues like this regarding bill payment you were asking to pay me the false bill which i havenot used, i am now working in nepal previously i have got a bill of rs6000/- stating that i have used internet which i actually dont still i was ready to make that payment but immediately i have cut down the international roaming and other services relating to it but still this time you have took a step a head and charged me rs24916 which is not correct as far as my concern i will be paying you only the bill of rs4000/- which have used genuinely, so if you want to accept the payment then i am ready to pay the amount of rs 4000/- only.
Thanks & regards,
H govind singh

Oct 10, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that your your bill has been generated as per usage charges and plan rental. Hence we request you to clear all your dues to avoid the inconvenience.

Regards,
Prajakta

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Address: Joy PC,Pootheth,Paingottoor PO.Paingottoor., Ernakulam, Kerala, 686671

Sir/Madam,
ഞങ്ങളുടെ ലൊക്കേഷനിൽ താങ്കളുടെ മൊബൈൽ ടവർ കവറേജ് ലഭിക്കുന്നില്ല.2മാസംമുൻപ് വരെ കുറഞ്ഞ രീതിയിൽ 1_2കട്ടവരെകിട്ടുമായിരുന്നു.ഇപ�...⇄ അതുംഇല്ല.ഈപരിസരത്ത് ഉദ്ധ്യശം 100ഓളം കണക്ഷൻ ഉണ്ട്.
ദയവ്ചെയ്ത് ഉടൻ പരിഹാരം ഉണ്ടാക്കിതരുവാൻ അപേക്ഷിക്കുന്നു.എൻ്റ no:[protected].

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I updated my idea 3g sim to idea 4g, i am unable to receive any messages from others friends, banks etc. Due to my business i am usually & time to time in need money transfer regarding otp sms from my bank (Which is ok before upgrading to 4g).
I contacted customer care of idea they told me it is activated after 24 hour, although my all services is activted except messages.

When i approach to outlet of idea they told to contact customer care & helpless. Dear customer, we attempted to call you to update for sr[protected]. You were unreachable on this attempt. We shall again try in some time.

I have been facing lot of inconveniences & problems due to this, i lost some faith by my regular customer.
Because my business work nature is — quick service - tatkal money transfer... But due to this message problem i can not do my work as per tatkal...

Oct 10, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2019

Idea Cellular Customer Care's response Dear Customer,

We established the call to you on your provided contact number, but the same was disconnected. However, to help you better in this issue, we need to establish the call to you. Hence, we request you to provide us your convenient time to connect with you and we'll be happy to assist. Also, you can contact with us on 12345 or 198 for any further assistance.

Regards,
Prajakta

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Address: Chhatrapati shivaji township, railnagar, popatpara, Rajkot, Gujarat, 360001

I am using idea card seens about 4 months. At my home very poor coverage of net & phone both. I complained so many time but only 1 & registered copy answer every time from customer care. I request that if you can't provide good network than why are you advertising so much. If your service is not good than give me some discount in recharge amount also.

Oct 14, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2019

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

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Address: 2256 Marwadi Galli Near Vitthal Temple Erandol Distinct:Jalgaon, Jalgaon, Maharashtra, 425109

Hi,

Few days before suddenly sim card not showing anything means not working we had done recharge as well but still not working.

It is not showing network and had tried to change the mobile as well can't register type of error is coming up.

Kindly look into the matter as soon as possible.

Mobile no : [protected]
Idea

Thanks
Vinit birla

Oct 7, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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Address: 600005

I was using idea network 2 years before. Due to some network issue i have raised complaint. But it was not resolved and that person said you won't get network on that places. So i have done settlement and disconnected my idea network. But now a days i'm receiving calls again to pay 2500 rs and if failed you will remand for 15 days. I don't know why should i pay. Since i already paid.

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

Aug 31, 2019

Updated by Azees Khan M Hi,

Here is my idea number: [protected]
Here is my contact number: [protected]

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Address: Ghaziabad, Uttar Pradesh, 201013

I have a number which is active since many years [protected]. Whenever someone calls this number or i dial it from my other number, it says the number is invalid.

Wrong message giving. If it is out of coverage area then it should say out of coverage area and not the invalid number.

Its a big harassment.

I am a postpaid user and using two numbers from idea since last 5-6 years. I am paying huge amount every moth to this company. We do not get good network at all.

Now my relatives, my friends have started laughing on me that i am using such a low grade company's connection with such high rentals.

And what i am getting back is that this comapny is saying my active number as inavalid number.

So rediculous.

Oct 8, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2019

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

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A

Ambika yogambika

Jun 13, 2021

Even my active idea number is using since 10years. But now whoever call to this active idea no. Showing invalid no.
So I am request your good self to do the favour

Reply

R

Ratnadip Mondhe

Aug 14, 2022

When I call to others from my idea no it's said apne dial kiya no invalid hai .how it's possible even I call everyday from same

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Address: Goa, 403517

Dear ma'am/ sir
My idea Sim is showing No Service since this morning. I was trying to verify my Netflix account via my idea number.
I have paid my electric bill via Paytm few minutes before that.
I have spoken to idea helpline.
I have tried changing Sim slots.
I have also tried manually selecting carrier and network type.
Kindly resolve the issue, or tell me what must be done.
Thanks.

Sep 30, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Aug 30, 2019

Updated by Pio Peter D'Souza Hi. I visited the nearest idea web world. The issue has been solved.
However, they are charging 120/- rupees for the change of Sim card.
While the company charges only 75/- rupees inclusive of the SIM.
Kindly look into this fraud.

Verified Support

Aug 30, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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Address: CLASS PATTI V.P.O MADHE KE, TEH NIHAL SINGH WALA, Moga, Punjab, 142055

Website: col forwarding

Dear sir/mam mere personal number se col forwarding ho rahi manne aapne phone se kise b number par col forwarding update nhi ki hai. Me 3 bar idea comster care ko batta chuka ke mere no se col forwarding jo lagi hai os se finish kita java. Ah mera personal family no me idea ka both old castmer hu je aap ni kr skte to muje aap ki company change kro ga pls cont me [protected]

Oct 7, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Aug 29, 2019

Updated by simran sran mere idea no te call forwarding lagi hoi hai je ke me aapne walo kise b o te col forward nhi lai pls meri all call forwarding cancle kiti jave.

Verified Support

Sep 06, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we request you to kindly visit nearest idea store for the same. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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Address: 800002

Whenever anyone calls on my mobile number [protected], it says switch off.
Idea is the worst telecommunication company. Even did recharge of rs 398 but still when anyone, it says switch off. I request not to use idea sim. Their customer care is not helpful. Many times i called for solution to this problem but found helpless. Worst sim card company i have ever experienced.

Oct 1, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under[protected] is in progress and accepted date for the complaint is 03/09/2019 & we will get back to you at the earliest.

Regards,
Prajakta

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The network signal is too weak and the 4g network is even slower than 2g network. I cannot access internet inside my house. The voice call strength is too weak that i have go outdoor for better clarity. I network has gone worse after the upgradation. The signal strength was much better before upgradation. I feel the same issue at all the places that i travel. I am totally disappointed with the network. I am planning to port to another network provider.

Oct 1, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

View replies

R

Rijwan Chouhan

from Noida, Uttar Pradesh

Aug 29, 2019

Network issue from last 6 months continuing
Fedup from this network my 399plan always wasted I didn't getting best service from idea
Now I want the solutions with proof otherwise I case for it to network authority of India rajasthan

Reply

Rijwan Chouhan's reply, Aug 24, 2019

Network issue

Idea Cellular Customer Care's response, Aug 30, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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Address: SRT 215, Flat 101, Jawahar Nagar, RTC X Road, Hyderabad, Andhra Pradesh, 500020

Got call for 4g tower installation, i accepted and they provided a sanction letter for idea 4g tower installation in the name of idea network pvt. Ltd., by a person representing himself as executive for idea cellular through contact no: [protected] and is asking to deposit amount for court approval for the same. Please verify the authenticity of the document attached herewith.

Feb 8, 2020

Complaint marked as Resolved

no response

Idea Cellular customer support has been notified about the posted complaint.

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D

Dundappa Kamate

from Pune, Maharashtra

Aug 27, 2019

How do i pay the outstanding amt, i am using the number since 1 month after porting. To my knowledge i have paid all the outstanding after which porting was allowed.

but now my service is stopped i want o start it immediately, tell me how shall i pay it online and res tore immdeiatley.

Reply

Idea Cellular Customer Care's response, Aug 30, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your alternate contact number to assist you further.

Regards,
Prajakta

D

deep@1974

from Patiala, Punjab

Aug 27, 2019

I need my puk code

Reply

Idea Cellular Customer Care's response, Aug 30, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your alternate contact number to assist you further.

Regards,
Prajakta

S

Sandeeeeep

from Amritsar, Punjab

Aug 27, 2019

I don’t want any international call on my number humble request to block all callls thanku so much

Reply

Sandeeeeep's reply, Aug 19, 2019

Block international calls

Idea Cellular Customer Care's response, Aug 30, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

S

Shrikant Daji Limaye

from Igatpuri, Maharashtra

Aug 28, 2019

STOP SENDING IDEA POWER message immediately to my mobile[protected]
Why are you sending this . I am NOT interested.
Please send me SMS that you have stopped.

Reply

Idea Cellular Customer Care's response, Sep 23, 2019

Verified Support

Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

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Address: A ward, Sindhuprabha, Bhangarwadi, Pune, Maharashtra, 410401

I have switched to idea postpaid from airtel postpaid. Today 26th august 2019 i have received text message stating your barring request has been processed successfully but i have not requested for any. I immediately went to idea store, their representative said that you have not paid idea bill due to this reason idea has turned off your network. But due date for my payment is 5th september 2019. How come they have turned off network service very early. Now i can't make calls as there is zero network. Kindly help me in this matter.

Oct 1, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2019

Idea Cellular Customer Care's response Dear Customer,

As per recent communication, we have informed you that your number is active with us. For any further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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P

prince777

from Lucknow, Uttar Pradesh

Aug 27, 2019

I'm not able to make outgoing calls from my idea number [protected] since 19 august instead of having balance please look into this as this is the worst service provider and its happening since 2years now may ivknow what's the reason

Reply

Idea Cellular Customer Care's response, Sep 23, 2019

Verified Support

Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

A

Ajay Savita

from Noida, Uttar Pradesh

Aug 27, 2019

I have lost my mobile so lost my idea postpaid sim card number [protected]. Please block on urgent basis and also try to track this Mobile

Reply

Idea Cellular Customer Care's response, Aug 30, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your alternate contact number to assist you further.

Regards,
Prajakta

M

mkgoel12

from Delhi, Delhi

Aug 28, 2019

Hi Sir/Mam

My No. is +91 [protected]

I need all incoming calls detail on my number of last 10 days i.e from 4th to 14th aug 2019.

My email id is [protected]@gmail.com.

So i request to kindly fetch all the details and send them to my Email id mentioned above.

Mayank Goel
[protected]

Reply

Idea Cellular Customer Care's response, Aug 31, 2019

Verified Support

Dear Customer,

As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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Hello Team,

My mobile was stolen in bus as on 26th march 2019 when i m going to office, please block the mobile number i.e. [protected] immediate which was in the name of Akshatha GM.

Please block the mobile number at the earliest so that my personal things will be secure.

Mobile no:[protected]

Thanks & Regards
Akshatha GM

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Respected sir, i have been using your telecom providers simcard since 4 years but i have never got an issue. But since few days i have been facing issue regarding to my simcard it is showing no service and i have contacted your customer care officers but they are unable to resolve my issue so kindly look into these matter. My cellphone number is [protected]

Oct 1, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we request you to kindly visit nearest idea store for the same. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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S

sachin savaleram ghule

from Kalamb, Maharashtra

Aug 27, 2019

Dear Sir,
pls send my call detail & sms detail I needed pls fast sir

Reply

Idea Cellular Customer Care's response, Aug 30, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

R

Rahul Shivaji Jadhav

from Mumbai, Maharashtra

Aug 27, 2019

From last one week . i am facing issue of worst 4g netowrk .
After 8 Pm daily my sim goes in 2g mode . it is not covering 4g network at all till next day morning .

In Day period network working fine but after 8 pm it is not working which is very irritating

Reply

Idea Cellular Customer Care's response, Aug 30, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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I had my mobile number which was 9years old then i ported my sim to idea cellular and didn't use it a lot. One day when i checked they allotted my mobile number to someone else. It was 9year old number which was connected to all my bank accounts and online transaction apps. I called their customer care and they were so rude and careless. So i decided to go through the legal ways as this is completely illegal to provide such an important asset...

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Address: NEAR MAMAN ROAD BULANDSHAHR, Bulandshahr, Uttar Pradesh, 203001

I have receiv an ODB call from Idea and ask to press key to activate sports service. I haven't responded and call disconnected automatically. But service charges deducted and service activated. I have called to Idea care on 198 and ask to reversal of the service because I have not activated the same but the are saying that it is activated by me.

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Address: Ranga Reddy, Andhra Pradesh, 500084

Date of incident:[protected] to[protected]
Full description:
All of a sudden my sim lost signal when i visited care they have informed that sometimes due to technical reasons the sim will become obselete and you have to take a new one. After i have taken a new one. I am able to receive incoming calls and as well as outgoing calls are working fine. But i cannot receive any sms or send any sms.

Desirable solution: i want the complete full fledged services to be received on my mobile number

Sep 25, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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V

Vishnukrish666

from Kunnamangalam, Kerala

Aug 27, 2019

[protected] this idea number is continuesly messaging me plz give me this number adress to find him plz sent to my gmail, [protected]@gmail.com

Reply

Idea Cellular Customer Care's response, Aug 30, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

Idea Cellular Complaints & Reviews

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Idea Cellular reviews & complaints page 112

absence of idea network in my area

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idea iz-idea cms wrongly deducting my balance

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bill issues

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no coverage in my area

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not receive any message but can send

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internet coverage & mobile network coverage

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idea : sim card not working

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blackmail from idea cellular

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says invalid number for active number

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idea sim

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call forwarding

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my incoming call service stopped

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weak and poor 4g network

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idea cellular idea 4g tower installation

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call barring request

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please block the mobile number at the earliest - 9164194455

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no service 7698388697

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my number allotted to someone else without informing me

balance deducted without response to an obd call

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cannot receive/send sms

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