Idea Cellular Complaints & Reviews

Dear Team,

I had made a payment of Rs.591.18 to my postpaid mobile number on Idea https://care.ideacellular.com website. Though payment was made and deducted from my bank account, it's not credited to my postpaid mobile number.

Details are below

Transaction Date: 2 Aug 2018
Merchant Name: Idea cellular
Account Number:[protected]

Bank Name: ICICI bank
Payment Type: Net banking

I did not get a Transaction number and also the browser was not redirected to a payment confirmation URL after giving OTP at my Bank link. I had not pressed back or refresh button.

Request to refund the amount to my account.

Today (August 03) evening, i have been deducted rs.8 from my balance without activating or using any service. When i called the idea customer care the coustomer care representative who attention the call give me lame excuse and was not even willing to register my complaint. I asked him to register my complaint but he said i have been charged rs8 for some service which i have never done.

I have ordered online for 4G Sim on 29 July, 18 and I got SMS that it will be delivered within 22 hours but till now I have not received any 4 G sim which was emailed to me by idea that it has been delivered to me which is not at all true.

Please look into this urgently and take strict action against the defaulters

Lost my phone last month i filed an complaint instantly then you sector 11 dwarka store people told dont need to deactivate sim because then its hard to trace your phone i show them fir copy few days back i got my phone back but you people send me a bill then i raised an compain to idea care they said will provide you 90 rs wavier i said i haven't used my phone entire month why should i pay they said we understand will get back you and today itself you people send the bill rs 912 hole month my sim was off outgoing off still you people send the bill. I already shared copy of fir kindly vanised my outstanding then i will use idea.[protected] my number

As there are huge network problems in old delhi, i was unable to pick calls from idea recovery departments, so they called me n number of times in mere 15 minutes from 6 different numbers and when finally i went on the top of the building to receive the call as i thought it must be really urgent... What i heard was has sir handed over his phone to you as he was not able to pick up the call himself?
I was like what? Who the hell are you? You are calling on a vodafone number and complaining about idea customer?
The kind of language she used was beyond my understanding and i had to give her a piece of my mind.
She was talking as if we have taken some advance from her or idea is cutting her salary because we have not paid their bill.
Hence registering a complaint against her.

Numbers that i got calls from :-

+[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

I have lost my idea sim.. Please block that sim as soon as possible... Number is [protected]. Block this sim and erase the data.. That's very important... Please help me.. I lost my sim card on 2nd august 2018... Hope you react soon... That sim is very important... I lost my sim in bangalore bus... Block that sim number as fast as possible...
My name is golajana majjarao.

Hi Team, Since few days, my mobile network is not showing signal. I enquired with IDEA customer care and they said my sim is churned and I need to contact the nearest retail shop for further details. Please let me know the process to get my number. I have been using this for all the bank details.

Thank you!

I am sandeep badal my number [protected] I got call from [protected] name sharma he said 160 rs monthly rental he told that I am the lucky one to have this plan now my 1st bill raised 262 and 2nd 353 now I have complained in customer care they said there is no such plans nobody is responding my problem...they cheated me with wrong commitment I have full recording of that person

Sir,
I bought a new sim of idea postpaid having student offer of ₹289 from bits hyderabad campus on 30th july, it's incoming got activated that evening but it's outgoing and data are not yet activated. And today it's being 1st august. The sim provider keep on saying that it will get activate shortly in an hour or so.
Hope you could help me.
Regards
Rohan dubey
Mob no : [protected]

Internet speed in very slow.. Its a 4g handset and recharged for 4g as well but giving less than 2g speed. Planning to port to some other network if its not resolved.. And also sometimes issue with the calls. Calls will disconnected automatically and no sound. Suddenly the network goes off.. Whats the issue with idea? It was better before launching 3g... Now 4g works worst...

Respected sir,
I am sardar. Amrik singh from ludhiana. I was using your idea cellular number [protected] which was ported under port no. Ip931262 on 23.02.2018. The security refund of the same was not yet received. Kindly do the needful as soon as possible to refund the money.
Thank you
Yours truly
Amrik singh
Opposite 448 yg
Red kothi rishi nagar
Ludhiana
141001

I have ported my number to jio prepaid service from idea postpaid and i cleared my bill but again idea people calling and saying your bill is pending, now jio also blocked my outgoing and telling me to pay the idea bill, when i try to do the same idea online payment tells it is not idea number, no option to pay. No proper response from idea and jio, if i had pending payment then why idea allowed to port to jio and now making me a trouble, i paid the last amount through idea app, not having any proof regarding that, but they asking for payment proof, how to resolve the same

Sir i want my mobile no call details one month [protected]...

Sir,
post paid mobile no [protected] issued in the name of branch manager sbi, ravulapalem branch. We are corporate customer and using this for since long for our all the sbi branches in ap and telengana. The sim deactivated without any information since june 2018 despite of bills are paid regularly every month, they have given old bills pending list which also cleared after long inquiry. Still the sim not activated . We are now forced to port the mobile to other network since your services not satisfactory. Hence we request you to activate the mobile immediately and take this issue on priority basis. Your local employees are not cooperative and very much irresponsible what we observe for last one month.

Regards
m-[protected]

Hi
Due to huge number of call from idea sales i moved my airtel connection to idea on 13th feb and then i realised that the network is very poor. And within 15 days i asked to release me from idea but they forsed me to hold the connection for 90 days. After 90 days i again moved back to airtel post paid. That time in idea app my due balance was showing rs 475 and i made payment of 625 (Rs150 extra).
On 1st june i got a bill of rs 204 in my email id which i missed to check. Suddently today i got a call from delhi court (In between there is no call from idea that i missed one bill and some small amount is due) stating that if i will not pay the money then in 1 hr then police will visit my house with notice. I have to go court and pay some 15k for that. Also i may go to jail. The lady behaved very rudely. After that the lady called my wife twice and threatened her (I provide my wife number as an alternative number while taking the connection). Also i am not able to pay that bill online as the number wont belongs to idea anymore.
I got call from: [protected]

Sir/ma'm,

My number is [protected]. By repeatedly sending you email you cannot sort out my complaint. The problem is that i went to idea outlet. They doesnot change the postpaid connection to prepaid. Then, i filed the complaint against the idea outlet (S. G. Communication, 100 foota road, jyoti colony) at your customer care after that he said to me that i gave you 25 rs. Waiver. Then he deactivated my plan of rs. 149 and activated some other plan mistakenly. And they didn't take my consent. It was completely fault by you and your executive. Please resolved the matter as soon as possible. Please activate the same plan i. E., rs. 149 rental. Extra bill other than this i will not pay. Because it's totally fault on your side. Please do the needful.

Thanking you,

Dev raj

[protected]

[protected]

Dev. [protected]@gmail.com

Communication id: c[protected]

Dear sir & mam i was complain second time but no any response in yr side. And your services is very poor. And i very upset in yr services.. I all ready use 5 sim in my company but no network any no. Plz resolve this problem as soon as possible

This no is -[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
This is my office no. But no network pls solve this problem

I have purchase new sim no.[protected] from your agent in jaipur rajasthan i pay rs. 400 for 398 pack. Even after 9 days purchase your seller sim agent has not recharge the captioned sim with said plan. Request plz. Locate the agent who is cheating people by selling your company sim. As it is activated by aadhaar you can easily trace the seller identity. They simply take 400 and on contacting they are telling i did but it has not come what i can do. Please black list such type of cheating agent and get my recharge done by punishing such type of agent

I have idea postpaid connection number[protected] at chandigarh. I want to port that number to airtel. I tried thrice with airtel vendors. My thumb impression registered with addhar card was taken by two vendors respectively in this month but idea post paid refuse to do despite my payment of advance bill. Thereafter i also approached idea showroom at sector 28, chanidgarh to change it even on the idea prepaid. I personally went there with my adhar card but they refused to do so and told me to come after 4 days as it is company policy. The official noted my request for port but refused to port it on the idea showroom despite my physical presence. I am suffering. My son also requested them month ago to do the port of my number from sector 28, chandigarh idea outlet. At that time the officials told him to come with his father and they would do the needful but when i went to same idea showroom they again told me to come after four days. I also shoot down their version in my phone. For me the company is on fault and required to be punished for undue trade practice.
Satinder singh
House no 89, sector-28, chandigarh

Hello,
I am getting unwanted international calls from different numbers on my number even after blocking and i don't even know who are they and i called to idea customer care they said that to call to 1963 toll-free number but its not even connecting please let me know that which number i should call for registering a complaint for this issue and here are the list of numbers i got the calls.
Thanks