Idea Cellular Complaints & Reviews

I have been using idea postpaid since 7 months and I wished to port to prepaid.So I approached one of the nearest service center to do so but they declined and asked me to come during my billing period cycle.So the next month I went there and asked to do the same but they declined it again giving false reasons but I was adamant so I told them to do it right now.
So the processing was almost done they told me you will receive 2 confirmation calls which you have to answer.Like said I got a call which was not even a call, yes, it was a missed call and now they're telling me we can't port your SIM as you haven't received our calls(call)
This was pathetic.You ### show how dedicated you guys are towards your fellow customers in the crores of money you spend on your ads but not even 10% is true.Total total ###.I have decided to personally to n meet the manager over there and stop this ### going in the name of service.Pathetic.

Some person claiming to be advocate siddhath mehra and another lady claiming to be police official manjeet kaur have been harassing me in the name of recovery of my idea bill wherein the bill is paid and number is deactivated...
They are abusing me for committing fraud and shouting and passing personal comments... Why the hell your company cannot even protect the privacy of its customers?? Useless service and crappy people you hire for recovery...
‭+[protected]‬
‭+[protected]‬
‭+[protected]‬
‭+[protected]‬
These are the few no’s out of 10-12 different numbers they called me from...
If this is not going to stop, i will file a pil in court dragging the entire idea company for leaking out the personal details and alternative no. S of its customers to play fraud on them and generate undue income... Make sure something is done against these callers...

My mobile phone is stolen today. I want to block my idea sim card with phone no.[protected]. I tried to call on my number with other handsets. But the number is already switched off. I also don't have imei number of hand sets. Please block the sim card for idea number [protected] immediately. So that misuse of this number can be prevented. Thanks.

My phone number is [protected].in this number i recharged of rupees 449 in which i recieved 4g/3g speed. But the net is not working for two days. The speed of the net is 2g. And i am not able to recieve the incoming calls and make the outgoing calls also. This has been for two days. Please overcome this problem so that i will be happy to use. Thanking you.

I'm facing week network issue from 23/7/18 and i explain my complaint to the cce. But my problem remain same on 25/7/18. Today i again explain same issue to the cce but he told me that their is technical issue that will be resolve at about 4 hours. And same issue i felt last month when idea network merge with vodafone. Idea provides very poor network strength.

26/07/2018
Hyderabad
Hi sir,
Am lost my so i have replaced my sim on[protected]. But idea show room employee will not give 'sim replace acknowledgement letter'. I need that letter to claim my mobile insurance
M. A sohil (The employee of idea show room kothapet hyderabad) will not take my request.
Please take my complaint. I want sim replacement acknowledgement immidiatly.

Regardings
K. Shivakrishna

Hi,

I applied for a new post paid connection and paid a security deposit of 500 to the idea executive. My post paid connection was canceled due to address proof issue. Trying to contact the idea executive but to no avail. .
Cotact No. [protected], executive name Mohan, also another lady called, her contact no is [protected].

Please be carefull whilw taking idea post paid connection as i think idea cellular is duping customers.

My applied idea no is [protected]
Called idea customer care, visited idea store but no use.

Actually i dont have interest to go idea from airtel network since airtel network is better in everywhere, but idea dealer called me and asked to change network, i told them strictly i dont want to go switch to any network, but they forced me like our network is good in anywhere and i told them to come and check network speed and data speed, they sent newly joined person, he doest know anything about check network etc. And he told me that send port request and give port number, and i have given and he taken document and gone, i told them dont change network until show speed network and data speed and he agreed and went, after 3days i am seeing network changed from airtel to idea.

In my company i am facing so much problem since so many customer were calling but could not be able to connect, due to this horrible network issue i am losing business.

Sir,
I want only incoming call detail on 9th may. I called customercare, but they say as you have prepaid we cant give you incoming details. Thus they denied to give. But on that day my one incoming call was so important. I want it at any cost.
I have tried all things. Its really important to me. Its about my brother.
I want only one number of that day. N nothing.

Day: 9th may, 2018 between 6pm to 9 pm
My idea prepaid no. :[protected]
Email: rutvik. [protected]@gmail.com

Got a call fm idea inquiring about network pblms. I told the lady there r network issue after i changed over to 4 g. Network gets lost internmently. I said it will b better if i port out. Upon this she said i[censored] want to port out then don't complain and port out. I chatted with customer care but they say they hav reg the complainant but even after 4 days and 3 chats i m at square one. This is the way they are treating their customers. Non responsiveness fm the company proves that they openly endorsed this attitude

I have not requested for any promo offer service, but on june 18, 2018 i got a message from iz-idea about the activation of promo offer on my sim card against communication id c[protected]. This service nirvana 999 has costed me a lot. I even contacted the customer care but they did not solved my problem. Please deal with it as soon as possible.

I have received a legal notice via email from,
Kirti patki advocate pinnac memorise, kothrud, pune - 411038, stating that i have outstanding amount due for the mobile no which was already closed before 3 years. I already have closed email request (If account is closed how the amount will be outstanding?). This is mere harassment and i am thinking to file a complaint in consumer court.

Kirti patki

Advocate

Pinnac memorise,

Kothrud,

Pune - 411038

Legal notice

Dear madam/ sir,

In re: notice for recovery of outstanding dues rs.244.65/-in respect of account no. “” and mob. No. “”.

Under instructions and on behalf of my client idea cellular limited, a telecom company registered under the companies act and having its corporate office at idea cellular limited, worli, mumbai – 400098 and one of its circle office at idea cellular ltd, sharada center, 11/1 erandwane, karve road pune - 411004, we hereby serve upon you the following legal notice.

My client is engaged in the business of providing cellular mobile telephone services inter - alia in the maharashtra circle service area by virtue of license granted by department of telecommunication, ministry of communication and government of india.

My clients state that you have subscribed for a mobile phone connection and it was sanctioned to you on your submission of customer application form and other related forms/documents ("caf" hereinafter) to my client and theaforesaid mobile phone connection and account no. Allotted to you. You have availed and enjoyed best of the service/s provided by my client after activation of the said mobile phone connection.

As per the terms of the subscription, you were under an obligation inter - alia to make payments of the periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of the said bills from my client, you have grossly failed to make the said payments. As a result a sum of rs.244.65/-is due and payable by you to my client, as on date. Due to the failure on your part in payment of the said due amount, my client had suffered financial loss and was compelled to suspend/disconnect your aforesaid mobile phone connection.

I, therefore, call upon you on behalf my client to pay the said outstanding amount as mentioned above within the three (3) days of the receipt of this notice failing which i have definite instructions from my client to initiate appropriate legal proceedings, criminal as well as civil, against you at your absolute costs, risk and consequences. Without prejudice to the legal rights and contentions of our client, if in case you have any question on the above point, you may contact one of the officer named amol contact no. [protected].

In case, you have already made the requisite payments before receipt of this notice, please ignore this notice and else treat this mail as final call before initiating court proceedings.

To pay bill for inactive idea number or idea number ported to other operator.

https://care.ideacellular.com/wps/portal/account/disconnected-number

Hi sir/madam,

I got a message from idea regarding rs 149 special offer includes unlimited calls 1gb data per day. I had been recharged on 18/07/2018 for rs.149/- but now the data pack is over, i have complained the concern department, one of the idea customer care executive told that the offer includes only 1gb for 28 days, but i have received the message is 1gb per day for 28 days.
Strict action should be taken and each thing should be told to the customer about the limits or hidden things not mentioned in the pack when we recharge.

Thanks and regards
Akhila j s

I have been experiencing very low-speed internet and out of range issue at kannamangalam, vengara, malappuram, kerala - 676304.

Many customers (More than 50) are informed about this issue to the company by calling 198 and they registered the complaint. But no benefit. Last 3 months people are suffering this problem, some are ported their number to another operator.
The 4g speed that i see on my mobile at this location is 0.8 mbps. Is this even called a 4g? It's 2g. They are just cheating the customers.

Pls, take this problem as serious..

Sir, An amour of Rs 398/ through PHONEPAY Transaction ID Ref No. N[protected] dt 21 Jul 18 and Rs 449/ through PAYTM Operator Ref No. AP[protected] dt 22 Jul 18, has been wrongly recharged mobile No.[protected]. My Correct Mobile No. is Idea [protected](R) [protected]. It is requested to Kindly help favorably to transfer said amount on my correct given number [protected] please. Thanks.

I have been experiencing very low speed internet at blue ridge, hinjewadi, pune.

Inspite of several complaints done to the service provider they are not resolving the issue.

The 4g speed that i see in my mobile at this location is 0.01 mbps. Is this even called a 4g? It's 2g. They are just cheating the customers.

Trai should ask these service providers to pay fine and return customers money if quality of service is not met.

I am fed up and with shame i keep on calling/complaining the idea customer care.

Kindly help me to resolve this issue or tell me the process to take action against such providers.

I have history of all the speed test done at this location. I might have submitted more than 100 speed test report in trai speed test app.

I got fake call on behalf of sbi bank (Shimla, main branch) on yesterday (20 july 2018) at 2.49-3.02 pm from unknown mobile no.[protected]Said name: divyanshu bhardwaj, sbi shimla) about details of sbi atm card and got debited/lost total rs. 44, 997/- (19, 999 + 24, 998/-) in two transactions from my account.

Money were credited to
1. Abipbl mumbai on 20 jul 2018 by debit card-othpg 233746 rs. 19, 999.00
2. Airtelmoney mumbai on 20 jul 2018 by debit card-othpg 235400 rs. 24, 998.00

My request is to kindly locate the account holder (Mobile no.[protected] having account in your bank (Based on kyc submitted and above transaction details on 20 july 18) to block bank account, penalize him and also refund the money. Complaint has been submitted to police himachal pradesh.

Regards,

Jagesh kumar tiwari
Senior scientist
Central potato research institute, shimla
Bemloe, shimla 171001
(My mobile no.[protected]

Sir,
Iam v r nair. Currently residing at adoor, kerala. Iam getting continously worst service from idea cellular. I have taken postpaid connection on [protected] number. Initially they took 250rs from me and said this amount will be given back when i surrender my connection. On mar 10 2018 i have changed to idea prepaid and ask for same fund, i. E 250. But they have not yet returned. I was out of country for 3months, idea customer care told me to deposit 175 rupees to avoid disconnection and again they said same 150 rupees will be refunded. Whenever i use to call for refunds which i should get they never respond. After several fights i just got 100 out of 175 rupees. I want to escalate this issue to higher level. Kindly help me. Iam totally not satisfied with idea so decided to move for another network.

Thanks & regards
Vr nair
[protected]

I was using idea services until 2013 september and later ported my number out to another service provider. However, now after 5 years idea is sending me legal notices for pending payments. On reaching out to them they claim that it is now that company auditing is taking place. There legal team is not contactable and the emails cannot be replied to. The legal representative whose numb er is provided in the email never answers the calls nor replies to the messages. This is happening for some months now. It is completely harassing me and my family. They call to the loknayalay and do not even provide the case number. Can you please help me.
Pfb, email received.

From: legal mh
To: (Removed for security reasons)
Date: thu, mar 1, 2018 at 3:03 pm
Subject: demand legal notice! Idea cellular
Mailed-by: idea. Adityabirla.com
Security: standard encryption (Tls) learn more
: important according to google magic.

Dear customer,

Greetings of the day,

As per agreed terms and conditions of customer service agreement duly signed by you, we have provided cellular services towards your account no.[protected]/

As per the agreement signed, you have agreed to pay your monthly bills on or before due date of bills raised and if in case of non payment therein you will be charged late payment and interest charges as applicable.

However, you have failed to keep your commitments and not paid the billed amounts on time which has lead to outstanding of rs.992/- towards your a/c.

Thereafter, despite of repeated requests and reminders by our representatives, you have not paid the said overdue amount till date.

You are now hereby requested to make the payment of the outstanding amount of rs. 992/- within next 2 days from the receipt of this notice.

In case of any queries/support regarding the outstanding amount, please feel free to call on shraddha : 98xxxxx457

You can pay your bill amount by any of the below payment modes:

· use our insta pay service and pay directly without registering

https://care.ideacellular.com/wps/portal/account/express-paybill

To pay bill for inactive idea number or idea number ported to other idea circles.
https://care.ideacellular.com/wps/portal/account/disconnected-number

· to make the payment through cash, cheque or credit card - visit your nearest my idea showroom (To know your nearest my idea, please dial *121#).

· to have a hassle free auto payment of your bills, opt for electronic clearing system (Ecs) or standing instructions (Si).

We value your association with idea, looking forward for your cooperation!

This is an auto generated e-mail; replies to this message are routed to an unmonitored mailbox.

Regards,
Team service delivery
Idea cellular limited
Visit us at: www.ideacellular.com

I have been ported from Airtel postpaid to idea prepaid by paying the entire bill, after a few days Airtel people called and inforeme that there was an outstanding which has been generated later, I also paid the newly generated amount..after 2 m onths now idea stopped by services stating my bill with Airtel seems to be pending o not updated.