Idea Cellular Complaints & Reviews

I ported my sim from BSNL TO IDEA. My BSNL sim got cancelled today (16 July) but when I put my IDEA sim it's not working. I tried calling 59059 but it says this facility is not available. When I checked the APN its showing IDEA Maharashtra instead of IDEA Kerala. I think it was the worst decision to port to IDEA. I am not able to call the customer care as well. I don't have any alternative sim card. I NEED to get this resolved ASAP. My contact number is [protected]

I have recharged for unlimited pack of calling and 2gb data per day.. Bt by having unlimited pack there are limits given on my number.. When I have recharged it was clearly mentioned that the calling will be unlimited. I don't use the call much daily. Bt when it is needed there are limitations.. Strict action should be taken and each thing should be told to the consumer about the limits or hidden things not mentioned in the pack when we recharge.

I had a Idea Prepaid connection for more than 3 years, recently the connection got disconnect as I was not available in india.

When I contacted the idea store, I was told that the sim was inactivated.

I moved to Idea through MNP from Tata docomo.

Store person told me that the sim is inactivated and i need to contact Tata telecom.

How could i contact Tata when the number was already with idea with whom I have been there for many years

My idea postpaid bill has a new item called "premium sms" which i dont know what is for and how they charged without my knowledge of subscribing something like that. It has come to my postpaid bill 5 to 6 times, Even in this month bill it is there and I am really frustrated with this.When i called the customer care, they told it is a third party item and if i install that charges will be deducted. I am using a normal basic phone which dont...

My Idea mobile number [protected] has been alloted to someone else and I have been using this number for years now and all my contacts have the same number. It was not in use for few months but I made sure that atleast a call has been made through or an sms so that the number remains active. Kindly Help and check if I can get access to my number again.
You can contact me on [protected]

My name is Parnika Shrivastava and i have using idea services since a very long time but i think its time to discontinue the services further. Since, last 2 days no one is able to reach me through my phone as i am not receiving any calls since saturday.
As i thought there could be some issue i didn't complaint on Saturday but when the same situation continued, i called them almost 7-8 times after every 4hrs as the customer care executives informed me that there are certain kind of work going or may some kind o[censored]pgradation. They said the down time will be 4hrs and the problem will get resolved. But to my surprise till today, obviously the 3rd day, my problem is not yet resolved and everytime i call i hear the same 4hrs story.
I just want the services to start asap or else i have to reach the management for the same.

Hi,

I am a new customer to Idea (my no. [protected]) and have received 2 bill till date. I have been enrolled in a plan where I was informed that I have 20GB data free for one billing cycle.
In the last 2 bills I was charged for GPRS with RS.500 plus amounts.

I am trying to reach your customer care on 12345 & 198 numbers but it seems all customer care executives are busy and the line is getting disconnected.

Myself gopi s b. I am from bangalore. I had postpaid connection with idea. And i have ported to vodafone 7 months back. Still i have not received the deposit money refund back. Please help me to get money back

Details :
Name : gopi sb
Idea mobile no. [protected]
Idea account number:[protected]
Refund amount: rs 210.00
Emailid:[protected]@gmail.com

Alternate contact no: [protected]

Thanks,
Gopi

HI,
I am idea customer since may 2018 and My idea account number is[protected] and have Nirvana plan 289
and have two connections in the plan, when activated the idea representative told me that bill would come to around 550 for both connections after discount, but for last two months it was 715 and 950 respectively .. when I called customer care they told me to go to the place where I got my connection activated. is it mandatory to go there or any nearby idea store can convert it to post paid by presenting necessary documents ? I have been to nearest store multiple times as well talked to customer care many times, but have not had any success. please help me .Looking forward for your response!!

Thanks

Sir,
I want only incoming call detail on 5th june. I called customercare, but they say as you have prepaid we cant give you incoming details. Thus the denied to give. But on that day my incoming calls are so important. I want it at any cost.
I have tried all things. Its really important to me. Its about my brother.
I want only one number of that day. N nothing.

My Idea Prepaid No. [protected].
Email: rutvik.[protected]@gmail.com

I change my idea sim due to network issue but I still enable to received a single text massage on my new sim same number i.e. [protected] please resolve the problem as soon as possible i face too much problems of bank transaction due to this as well as I can't enable to use some android apps because of this issue so I kindly request you to solve my problem on prior basis.

I have tried to port my number multiple times but my request for putting the number got rejected 2 times.
The cancellation record is as follows :
S1-[protected]
13th july
S[protected]
3rd July
These port cancellations were not done by me.
Idea customer care are not at all supporting this porting request. The porting request gets cancelled in a few days automatically.
I want to change my number to Vodafone.

Phone no. [protected]

I have POSTPAID user OF IDEA, my mob no is[protected], [protected]
NOW in [protected] I HAVE CHANGE SIM (OLD SIM)to new (microSIM)
BUT IDEA STORE (HINGOLI) ashirwad complex risala bazaar, near dev palace
WAS NOT SUPPORT .
I HAVE GO IN STORE LAST 4 DAYS .I HAVE POSTPAID USER LAST 3 YEAR.he is not support me .i have irritate of IDEA POSTPAID Service

I am really fed up of Idea Cellular network, i have been chasing them from couple of weeks for network issues, their CC is pathetic & worst. They communicate something & write over email something different. There is hardly any or No network in this place & Idea has all false statements to claim. Have written email to top management also but no use.

Sir,

I am recharge IDEA Net data card cell No [protected] for Rs 187 Dt 03.07.2018 Vide payment reference No NSBI[protected] Payment on Net banking (SBI ). Hence I request the above transaction solve the problem.

The following any queries contact this Cell No : [protected]

My name is Sumit and I am using Idea connection with number[protected] from many years unfortunately my phone got lost that's why I have block outgoing call.
I went to Idea office for getting my SIM exchange but SIM was issued on my father name who passed away in 2012.
I am submitting my valid father ID with my valid Aadhaar Card and voter ID card but still after three visit in My Idea showroom, sim exchange of my number has not been processed and is getting cancelled again and again. So please requesting you to get this issue resolved as soon as possible as I cannot afford to lose this number as I am using this number in my business as well as number is distributed to all my family and friend contact.
So please consider my application request and make my SIM exchange processed.
Sumit Hari Dwivedi
[protected]
[protected]@gmail.com

My name is Arindom Baruah. I am using idea cellular service for the last six months.I have been using airtel before. Now that i am using idea its good but there is one little problem. In my idea postpaid bill my name is being wrongly written. The name is written as Arindam Barua. But it should be as Arindom Baruah. I would be happy if you take my complaint and change the name accordingly.

Dear Team,
My name is Prateek Oswal, I am Loyal Customer to Idea Cellular Ltd using postpaid services since long. Holding 2-Postpaid Idea Cellular Numbers i.e. [protected](Primary), [protected](Secondary). I had received a call of Anjali from your Retention Department 25 days back against My Number [protected] for Waiver Dispute and Non Payment of Rs. 976.

I found an interaction with Anjali from retention department for below mentioned points.

1) After Activation of Nirvana 389/- Plan in which i was suppose to receive Rs.100 Discount(On each number) + 20% clubbing discount(on each number).
2) Late Payment Fees Discount.
3) My number was temporally disabled since more than 60 days, due to non payment because of above mentioned discount issues.
4) Loss of my business due to barring.

Considering all the above mentioned issues your team has committed to give waiver of Rs.500/- on my Number [protected]. I was told to do payment of Rs.476(Paid by me as per commitment) Remaining Rs.500/- will be given as retention waiver or discount for continuing services out of total bill Rs.976/-. Today in the morning 12:43PM itself again I received a call from [protected]-Simran was there on-call from retention department, I have disclosed all the above mentioned issues to her as well to process my Retention Waiver. She said - if it been said by our team it will be process soon. Now in the evening I have given a call to [protected]-Simran(Retention department) at 03:57PM requesting her to fulfill commitment, then she was denying her teams commitment and stating different excuse & referring to call 198-Customer Care Department for the same.

I didn't receive any waiver amount inspite of that my number status is on barred/deactivated mode. Its my humble request to do needful as mentioned above at the earliest.

I am very disappointed with this kind of services from Idea Cellular Ltd, where no buddy is committed over there commitment. How an customer can find out a trust on such a big operator company.

Hereby waiting for your retention department commitment i.e. Waiver Rs.500/- to get fulfilled.

Regards,
Prateek Oswal
[protected]

My idea no- [protected]

MY port REQUEST was accepted
yesterday but no 4g signal in idea and in jio too..

I have completed all required settings and also visited idea store but nothing happened.

I have 4g sim card and not 3g but only 3g signal was provided..
.

I have done all the settings tried restarting too but nothing happened .

I did not expect this service from idea

So now Plzz restore my 4g signal

Respected Sir,
This is to inform you, that I would like to surrender my post-paid connection (IDEA MAHARAHTRA CIRCLE) as my service has been transferred to Hyderbad.

I am facing problems regarding this. There is no response from the company.

Therefore, its my earnest request to you please do the needful as earliest. The details of my connection are as follows:
Name: Avinash Khangar
IDEA No:[[protected] / [protected]].

Yours truly,
Avinash Khangar.
Present Contact No:+91-[[protected]], [[protected]]