Idea Cellular Complaints & Reviews

I recharged for rupees 199 and the payment was successful but received no intimation in my phone whether successful or not. No refund yet. Tried calling the customer care executive but they're clueless.
Transaction i'd : lsm[protected]
Please do the needful immediately. This is the second time i lost my money in online recharging at idea cellular.

Dear team,

I have been cheated by your sales team with fake info he has informed me that aircel is going to shutdown in few days hence he came to change the plan to idea and collected the documents later i came to know its fake news so said him not to port me to idea i will continue with aircel but without my concern he has ported me to idea... This is bogus and he said plan is 150 with unlimited call and data but now i see its 399 plan... Now this sim is not connecting no signal bar i need to re port to aircel since this is cheating by idea or change to prepaid or else i will move this legally if i have not beed ported back i wont pay any amount lets meet it legally.

Rs. 99 deducted from my mobile balance for no reason by idea, india whosoever it is. There was no popup or warning or not even a download in my phone. Also no details of the stupid powerdeal that i apparently have downloaded. What a lie!!! Fraud and cheating!!! 18th february, 2017 (Saturday)
Today at 9:55 am i got a message from my network provider that,

Dear customer,
Thank you for downloading newarrival_gm from indiagames.
You have been charged rs. 99
Your balance is rs. 32.24

But the thing is that i didn't download anything of this sort. Neither i have indiagames app. When talked to the customer care of my network provider (Idea)
About this, they said might be you have clicked on a pop up. This answer did not satisfy me because without my consent how could a pop up gets activated and deducts money. It must send a confirmation message, which it did not.
Even that could be tolerated if i got to know what was downloaded. I checked my phone but i could not find what was downloaded or the deal itself mentioned in the message anywhere. Now i want my money back that's for sure.
Please look into the matter as soon as possible.

Same thing happened thrice in last 10 days time. Total of 297 rs looted

My concerned idea number is [protected].

Hi i recharged for international roaming and the very next day my sim was deactivated. Wen contacted the customer care they said the sim i's churned due to non usage even though it was used two days back. Then they enquired no did it was due to changing the sim from post to prepaid. How can one deactivate sim without informing and the too when u have left abroad assuming it has been converted to internationl roaming. Causing great inconvenience.

I went for linking my idea number with aadhar, they linked my number with aadhar as well as also upgraded my sim to 4g. I were told that within half an hour new sim will be working fine.
But even 48 hours later i am not getting network, not able to do anything.
I went to care again and told them about my problem, they again gave me new sim card and were saying, in next 2 hrs sim will be working fine. But again, i am facing the same issue. I am in big trouble, kindly resolve this problem as soon as possible.

I ported out of idea postpaid connection on 16th nov. It's more than 3 months since i have ported out and no signs of refund of rs.406.28. Mobile number - [protected]. Multiple times have contacted idea customer care and emailed as well (Almost 20 times and can submit all comms with proof). No proper response at all. This is totally unacceptable and fraudulent where idea is withholding monies owed to customer. Kindly action as soon as possible

After porting out from idea network. I am again being called back by customer care people of idea for further payment of rs. 230. My question is how can you approve a port out request without clearance of bills. With the current situation i am now considering to put a port out request for my other idea connections too.
My idea number was [protected]

I have traveled overseas and my number has been barred. I call customer support to help me, they take the call and they say in 1 hr it will be active and u can make calls. Till now the block is not removed and i mailed idea customer care, there is no reply from their side.

When i message them in facebook, they say me to visit a idea store near by. So total headach with this network.

1 network and 3 solution, each one says different things.

My number: +91 [protected]

Dear sir or mam

I am done online recharge but the number has showing wonrg please revrrese the amount as soon as possible

Date of the recarge - 17/02/2018
Tanscation id - lhmp[protected]
Wrong number - [protected]
Correct number - [protected]
Bank name - punjab national bank

Please reverse the amout or recharge with correct number kindly contact with mail or the mobile number [protected] please help me as soon as possible...

Sir/mam, i am very unsatisfied with idea cellular service.in january i switched postpaid to prepaid but after that they are continuing temporary lock my sim and when ever i call on there customer care they ask same question every time it is happening since 20-25 days please help me out. I mailed idea team yesterday but they didn't respond yet so i dicide to contact you. Just hear and take a action as soon as you can this no. [protected] i am using since 2011.
Thnx

Dear sir,
Even after repeated request from you, my mobile no. [protected] monthly plan is not being changed from 349 to 99. Please change it and correct my current bill.
So that i can fill the bill amount.
My current bills attach for your reference.
(Please solve the problem)
Thank you
From: appellate mp [mailto:appellate. [protected]@idea. Adityabirla.com]
Sent: 16 february 2018 11:09
To: ashish kumar pandey
Subject: re: monthly bill issue for the following nos. [protected], [protected]/your idea mobile number : [protected], [protected]

Dear mr. Ashish,
Greetings from idea cellular limited.

Reference to your mail, we would like to confirm that the excess charged amount has already been reversed in bill dated 5th jan’18 [attached for reference] and would request you to clear the remaining amount of 1367.81/- for further uninterrupted services for the above mentioned numbers.

We value your association with us, and look forward to your continued patronage.
Thanks & regards,
On behalf of - appellate officers desk
_
Idea cellular limited - mpcg
Visit us at: www.ideacellular.com
Important notice : as per the government of india, it is mandatory to link your mobile number with your aadhaar number by 31-mar-2018. You can now dial 14546 toll free to link your mobile number with your aadhaar from anywhere anytime or visit the nearest idea store with your aadhaar number. Please ignore if already done.

From: ashish kumar pandey [mailto:ashish. [protected]@borl.co.in]
Sent: friday, february 16, 2018 8:45 am
To: appellate mp
Cc: '[protected]@idea. Adityabirla.com '; '[protected]@idea. Adityabirla.com'
Subject: fw: monthly bill issue for the following nos. [protected], [protected]/your idea mobile number : [protected], [protected]

From: ashish kumar pandey
Sent: 15 february 2018 17:01
To: '[protected]@idea. Adityabirla.com '; '[protected]@idea. Adityabirla.com'; 'www.ideacellular.com '
Subject: monthly bill issue for the following nos. [protected], [protected]/your idea mobile number : [protected], [protected]

Dear idea appellate’ s
Thanks for your cooperation. My second number [protected] was disconnected due to idea's written mail dated 6/02/2018, 11.33, while it has been paid from time to time.
While i was repeatedly requesting you to regarding my wrongly billed by idea, which was not getting better with the help of your local office. And i was getting confused with the phone call of your customer service officers.
Please correct my bills so that i can pay the right amount.
Regards
Ashish pandey

From: [protected]@idea. Adityabirla.com [mailto:[protected]@idea. Adityabirla.com]
Sent: 07 february 2018 17:24
To: ashish kumar pandey
Subject: monthly bill issue for the following nos. [protected], [protected]/your idea mobile number : [protected], [protected]/

Dear customer, greeting of the day! This is with reference to your email regarding billing. Since you are our valuable customer we recommend you to enjoy our special dedicated helpline without ivr on 12345 for any of your concerns. The agent assistance on this helpline will give prompt service 24x7. Thank you for writing to us. As per our telephonic conversation with you on [protected] dated 7th february 2018, your concern has been discussed and addressed. Further, we would like to inform you that your waiver has been passed rs. 885.00/- with tax via service request number c[protected] dated 06/dec/2017. Please note that waiver amount will be already adjusted in your account. As per revert received from our team waiver can only be given for 3 months so waiver is not possible. We have taken note of your feedback. At idea, we immensely value your feedback and suggestions for further improvement of our services. Thank you for writing to us at idea. Further, we regret to inform you that we are unable to process your request for bill plan change as sec 99 is not applicable for your number [protected]. You are requested to pay the outstanding amount of rs. 1367.81/- due for your connection, as on date. You can also check your account details by creating your account on our website www.ideacellular.com; if you are a corporate customer registration can be done by the authorized signatory of the account. Moreover, you can also download my idea app from your smartphone for easy access to your idea account. Thanks & regards, ravindra salaskar customer service team idea cellular limited

— forwarded message —
From:
Date: tue, feb 6, 2018 at 4:11 pm
Subject: sr# c[protected] closed: service request update - idea
To: [protected]@gmail.com

Dear customer, your request for barring on mob. No. [protected] has been processed successfully through communication idc[protected]. We would contact you on your alternate number if required. We thank you for preferring idea cellular and look forward to servicing you. Please note: this is an auto generated mail, kindly do not reply to this mail. Now save upto 80% on internet bills with boosters - experience weekend, night packs. Dial toll-free *121*999#. For any service related issue, please email us on [protected]@idea. Adityabirla.com. We are eager to serve you.

Regards,
Idea

*
An idea can change your life.

* legal disclaimer *
This e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea. Adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Idea cellular limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

From: [protected]@idea. Adityabirla.com [mailto:[protected]@idea. Adityabirla.com]
Sent: 06 february 2018 11:34
To: ashish kumar pandey
Subject: monthly bill issue for the following nos. [protected], [protected]

Dear customer,
Thank you for writing to us. We acknowledge the receipt of your email and we will respond to you within 48 hours.
Kindly note the email reference id e[protected] for future correspondence.
Meanwhile, you can also explore self-care option by downloading my idea – official mobile app powered by idea cellular ltd.
Retail customers can download my idea – official mobile app from android play store or ios app store or by visiting the link http://m.onelink.me/a28d44a1 and avail the below services on their handsets
Change/view your current tariff plan
Activate/deactivate data pack
Instant activation of data booster pack as per choice
View/download of your last 5 bills
Make your bill payment online through! Dea app
Ir pack activation
You can also register yourself on our website www.ideacellular.com for easy access to your account related information. Registration of corporate customers can be done by the authorized signatory of the account.in case your email id is not registered with us, please register your email id by sending sms as emailid [protected]@xyz.com to 12345 and send an email from your registered email id for quicker resolution.
You may contact our customer care by dialing 12345 (@ 50 paisa / 3 minutes) from your idea mobile number and 198 (Toll free) for requests and complaints.
Alternatively for instant response please interact with us using live web chat between 8am and 11pm by logging in to our website www.ideacellular.com
This email was sent from a notification-only address that cannot accept incoming email. Kindly do not reply to this message.

Important notice : as instructed by the government of india, it is mandatory to link your mobile number with your aadhaar number by 31st mar, 2018. Please visit the nearest idea store with your aadhaar number. You can now link your aadhaar no. To your mobile no. By calling 14546. Please keep your aadhaar card no., aadhaar registered mobile no. Ready with you. You will receive otp on the aadhaar registered mobile no. During the call
For store address, dial toll free number *121*47# or visit our website at http://www.ideacellular.com/idea/select-circle? Plantype=storeloc or download my idea mobile app from playstore
Thanks & regards,
Customer service team
Idea cellular limited

From: appellate mp [mailto:appellate. [protected]@idea. Adityabirla.com]
Sent: 06 february 2018 11:34
To: ashish kumar pandey
Subject: this is an auto generated reply

Dear customer,
Thank you for your correspondence. This is a system-generated response to acknowledge receipt of your e-mail.
Please allow us 48 working hours to revert to you. We will keep you informed in case your query requires further investigation and would take longer time.
For any prepaid / postpaid related information, call our toll free number “121”

You may also contact us by dialing 12345 (Nominal charges of 50 paisa / 3 minutes) from your idea mobile number or [protected] from numbers other than idea for all queries & requests & in the event of any complaints dial 198 (Toll free).

Warm regards,
Appellate officer desk-idea cellular

Important notice : as instructed by the government of india, it is mandatory to link your mobile number with your aadhaar number by 31-mar-2018. You can now dial 14546 toll free to link your mobile number with your aadhaar from anywhere anytime or visit the nearest idea store with your aadhaar number. Please ignore if already done.

For store address, dial toll free number *121*47# or visit our website thttp://www.ideacellular.com/idea/select-circle? Plantype=storeloc or download my idea mobile app from playstore

Nb : this is an auto generated reply

From: ashish kumar pandey
Sent: 06 february 2018 11:33
To: 'zeeaan. [protected]@gmail.com'
Cc: 'appellate. [protected]@idea. Adityabirla.com'; '[protected]@idea. Adityabirla.com'; harshvardhan singh tomar
Subject: monthly bill issue for the following nos. [protected], [protected]

Dear haneef
As per our many telephonic discussion with you and idea representatives for the monthly bill related issue of the following nos. ([protected], [protected]).
But no any action for the your end. And i have been constantly billed by idea and whose payable amount is increasing.
Please attention to this matter and fix it so that i can pay. And please close these numbers immediate.

Regards
Ashish pandey

*disclaimer*
The information contained in this message is borl's confidential and proprietary information and is intended only for the use of the recipient (S) named above. If the reader of this message is not the intended recipient, he/she is hereby notified that any use, dissemination, distribution, or copying of this communication or any of its content is strictly prohibited.in such case, please advise the sender immediately and delete it from your system. Further acknowledge that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of borl.
* an idea can change your life. * legal disclaimer * this e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea. Adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Idea cellular limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a r

Yesterday evening (15-Feb-2018 6:32pm) I received a call from an unknown number([protected]). She told me that she is calling from SBI Credit Card Office and has called regarding bonus point claiming matter.
She stated that I was having bonus points for all the transactions I've made till date and I've not claimed it yet. Also added that this bonus points have been expired and she will recover this expired points for me, and for the same she had asked my card details. She told that I'll get an SMS about the payment credit after the call. But just after the call I was shocked to see the SMS. Instead of credit, a debit have been occured from my account. The message I received was,

"Rs.4, 876.00 was spent on your South Indian Bank SBI Card no. ending XX2281 at IDEA CELL-BILLDESK on 15 Feb 18. Remaining credit limit: Rs.4, 107.50."

I immediately called back in that number, but it was told that, "the number you are calling is not available".

I've lost Rs4876/-. The amount is transfered to IDEA CELL-BILLDESK. Please do the needful to refund the amount from them as early as possible

I am pankaj gupta, i have a postpaid idea sim which number is [protected] that used many years but its not working at time its blocked automatically without any information by idea company . i am so surprised so please to requested to continues my idea postpaid number. my alternative no is
[protected], please give any information on this number

Dear ideamoney,

Yesterdya someone did a fraud transaction from my account using ideamoney. Please help me.

I got a call from stranger (Named sarika joshit) on 15/02/2018 and she told that they are calling from hdfc credit card department / payindia phone number – [protected].

They asked me to provide a different credit card details where we can deposit the point, post which you can redemend, hence i used my friend's cre
D and provided the details, smartly they have taken card detail and did transaction. I am giving transaction detail below –

Within no times they transacted rs.4921+4975+4971+4000+4000/-

Request you to please cancel this transaction and revert back my money.
I have send mail to [protected]@idea. Adityabirla.com for same.

I have observed in others complaints that all these fraud calls are coming from uttar pradesh from below mobile numbers -

Idea money and oxigenwallet.com

Kindly help to recover this amount

Dear ideamoney,

Today someone did a fraud transaction from my account using ideamoney. Please help me.

I got a call from stranger (Named sarika joshit) on 15/02/2018 and she told that they are calling from hdfc credit card department / payindia phone number – [protected].
They told that because of i have not redeem my reward points of credit card, they can send money rs 4865+4879+4921 (Three transaction debit) to my any other debit card.
Smartly they have taken my card detail and did transaction.
I am giving transaction detail below –

Pur/ideamoney/mumbai/ideamoney/seq no 150218

Request you to please cancel this transaction and revert back my money.
I have send mail to [protected]@idea. Adityabirla.com for same.

I have observed in others complaints that all these fraud calls are coming from uttar pradesh from below mobile numbers -

Sir,

This is srinivasa rao i have ported my number from airtel postpaid to idea postpaid connection on 08/02/2018 time : 01:42 pm and i got a message from idea on 10/02/2018 time : 02:58 pm

Message : dear customer, request for port in via o[protected] has been successfully registered. Thank you for preferring idea services.

But my sim is not activated yet. I am getting mental trauma about this issue.

I was using idea easy share plan at rs.499 in 1st number ([protected]) & with rs.99 / month in 2nd ([protected]) and 3rd number ([protected]).
I had to port 1st & 2nd number to another service provider due to some reason, but still i maintained, my 3rd number in idea as it was my standby number.
They have changed the plan of 3 rd number to ultimate plan with unlimited calls and 1 gb per day with rs.499+tax without my consent.
I send my port request on 24th of october and ported out on 27 october, & my bill cycle end date was on 26th. As per my easy share plan, only one day extra usage bill i had to pay, but as per ultimate plan, i had to pay rs.499 for one day usage. That one day, i have not even made a single call & they have charged rs.499 for single day which was due to their delay.
Hence i refused to make the payment.
Now they started making bill as per ultimate plan @ rs.499 per month in my 3rd number from november and without my permission.
Since i refused the payment they have disconnected my 3rd number.
Unfortunately i need my 3rd number by clearing the bill. I am ready to pay as per the plan which i was using @ rs.99 per month.
And for the calls extra. But as per idea i have pending amount of rs.1899.15.
As per my calculation, i have only rs.99 x 3 = 297 + tax + calls made (If any).

As they have additionally charged rs.1500, if they had corrected they bill in october itself, i would never had this issue & have selected prepaid plans.

Hence i kindly request you to reduce the extra charged amount and revise my bill.

Really disappointed with the customer care service. I had lost my phone in which there was n idea sim and this sim had no balance but was on. Worried, i called the customer care to block the sim since it was lost and no one should misuse it. The person whom i had called told me that it is already blocked. Such a vague answer?!!! And finally i got my lost phone back and hence the sim too and surprised to see that the sim isnt blocked and the number is very much active. Hopeless service by that man. He did not even understand the seriousness of the situation. Had it not been that i had got my sim back... Other person could have misused my number and i would still be under the impression that my sim is blocked.

Hey

My name is lakhvinder singh and my postpaid number is [protected]... This is to register a complaint against idea as i m using 349rs plan but every month bill amount for my plan is increased and this month it went up yp 900rs which is totaly impossible and i know i have used 50 rs subscription plan but it doesn't mean my bill come with that much amount it is totally a fraud and now i am. Not going to pay any bill and i am going to do a portability fr idea to jio... You guys. Are # fraud and goung to register cimplain in consumer forum...

Need your help

Attaching the screemshot of bill amount

[protected]

15-feb-2018

893.56

02-mar-2018

Dear customer,

Idea deducted rs. 05 from my main prepaid balance without any reason. When i called cc they behave me rudely and cant give any logical reason for deduction
They said i download something chargable content but i didnt download anything
Message from idea
Dear Customer,
thank you for downloading NewArrival_GM from INDIAGAMES.
You have been charged Rs. 05
Your balance is Rs. 00.61

I didnt download any idea game.. Or anything else... My mobile lay down and suddenly message came in it for balance deduction
Hate idea for this thing
I'll port out from idea my all idea number which my family using now... If idea didnt resolve this issue properly...
Idea Cellular Customer Care's respons