Idea Cellular Complaints & Reviews

I have paid 400 rupees on 16/6/2017 on [protected] it was not reflected to my account till date and called customer care service they were helpless and sent all the proofs for my bill payment to customer care support and got reply as their records are not matching for my bill payment, on 29 th jan received a mail from ramachandran kv ([protected])
I called on above number and female executive answered my call and asked me to come to khan lathif khan building and i have given all the proofs of bill payment but the amount is not reflected to my account till now and disconnected my network

Dnd activated, i have requested to stop idea flash messages but customer care
Says they can not stop sending flash messages from idea side, only option is to request mobile phone (Iphone x) service center to block all flash messages in my mobile. They keep coming continuously even after dismissing it. It happens for 8mins continuous and after that it stops. It happens many times in a day. If it is not dismissed, the screen wont turn off and my whole battery drains!

I have attached a photo about that message that keeps coming.

I have also attached a picture which idea suggested me to do and i did. But still i'm getting!

The messages only come when my unlimited pack or internet has expired. It is like forcing a customer to take up the pack.

I called customer care for problems related to slow internet & they diverted me by giving different answers & saying that my problem is invalid. Later on I get angry & talk offensively against them. Later after that I called again for the same reason to talk with different person. At that time they started saying me that there server went down & call after 6AM in the morning(I called them at 11:40PM).

I called them during night & they are not responding my call. Customer care are keeping my call on hold every time as soon as they pick it up.

I tricked them by calling using my different number & they fall for it, later on they ask me problem & I told them about my slow internet problem after 10pm every night. They ask me which mobile phone I use & told me that its my mobile phone problem(Mi A1-newly purchased), but I told them this problem was also on my previous phone. Then they cut my call without saying anything & now giving me reasons that all are busy with other customer for every time I called them (almost 10 times) & I am still trying .. Please help me with this..

Hello,

My name is Anup Shende and below are my details:
Anup Shende
A2-604, Vishal Leela Residency, Tukaram Nagar, Kharadi, Pune 411014.
Mobile. [protected]/[protected]/+[protected](My current number. I am in Canada now)
Email: [protected]@gmail.com / [protected]@gmail.com

Idea Broadband details against whom I have a complaint:
Idea Broadband
Hadapsar, Pune, Maharashtra,...

Today Morning I received a call from 91-[protected](Alert Bank Caller(As per true caller)) saying that my SBI reward points are expired and I will get cash back of 4000/-.And they are informing that my reward points to be converted to cash and will be credited to my account as it would be expired.They told me all my personal details like credit card number, date of birth as they are calling from SBI. They sent me immediate OTP's to my mobile number and asked me to share the OTP. Immediately 4554*4 = 18216 has been debited from my account.The transaction was happened twice from payment gateway IDEA CELL-BILLDESK and twice from IDEAMONEY.

My credit card number is : 5172#### #### 5361
My contact Number: [protected] / [protected].
Date of transaction : 02/01/2018
Amount : INR 4554 (4 times )= 18216/-

Hence I am requesting you to kindly investigate and take appropriate steps to revert back debited money to my account as early as possible.Please contact me for further information.

Thanks in Advance

Sridhar kumar Vynoju
Mailid: sridhar.[protected]@gmail.com

I am kiran kumar baliwada working as software engineer in hyderabad. The idea cellular services sent a legal notice about the due payment of idea postpaid sim ([protected]). Rupees 2175/- has to pay by me within 7 days. I admit that someone misused my documents and took this postpaid sim. This sim was activated at vijayawada which is my hometown. I enquired in the idea office in vijayawada but they were offended to show the proofs which submitted for this sim. I need a solution how to handle this situation. Please advice.

Thanks,
Kiran baliwada

I have been using my mobile number [[protected]] for past 7-8 years. I recently was out of station and changed my location. When i inserted the sim it showed inactive, although i use to recharge it regularly and make a call from this number. I came to know my number is allocated to some one else. My point is how come in this much short duration you can allocate my number to some one else? This number is update in all my bank accounts, demat, pan detail, aadhaar account. My privacy is at risk as all the sms (Verification code, otp, urn) still goes to this number and i am fully prone to fraud as well because of exposed information. How irresponsibly my 7-8 years old number was allocated to some one else. After this long service i did not expect idea to act so irresponsible which put me at very high risk. Kindly take this matter urgently and give me chance to re-activate my number.
Thanks,

By mistake i paid the postpaid bill to a wrong mobile number on january 31, 2018. I do not have transaction id. I paid rs. 500. For the postpaid bill. How can i get my transaction id number and refund of that amount in my bank account. I also called to that wrong number but they said they use prepaid option. Please assist as soon as possible. I have tried many times to call customer care but they didn't assist me with this and ask me to call. When i call to postpaid desk, that number was showing invalid... I really appreciate if you help me out... I want full refund of this.

I bought an idea prepaid sim card on 21st jan 2018, the number of sim is [protected]. Today on 31st jan still it is not activated.

When i am entering a sim into mobile i am getting tower but i can not contact even customer service. For complain.

Kindly do needful as soon as possible as i had recharged it with frc 229 that was only valid for 28 days and my 10 days are already wasted.

Today my idea number [protected] is wrongly add value added services and deduct RS ten from my balance.i have talk with idea customer care executive mr. Jayesh Chauhan but he is not agree with me'.when I have not demand any value add service then why my account is add by value added services and deduct RS 10 from my balance.plese do need full and give me my balance

I have idea 4G sim. It shows 4G network but the speed is very poor even i am not able to receive messages.
I am suffering this problem for almost 2 mont . I called customer care but i got disappointed every time.
If you are showing 4G network then services should be provided because we i am paying you for it.
If i am getting 4G signal so that my internet speed should be appropriate to the signal.
I suffered a lot due to this...
Just solve it..!...

Stop masala movie pack... Of auto renews...3-time already unscribe but till this service running on my phone... My balance also cut for this auto renewal everytime... So pls stop this service permently... Mo. Number [protected]{idea}... Idea company told contact reliance to stop this automatic service... So pls pls pls stop permently this service imidiatly

I have idea 4G sim. It shows 4G network but the speed is very poor even i am not able to receive messages.
I am suffering this problem for almost 2 mont . I called customer care but i got disappointed every time.
If you are showing 4G network then services should be provided because we i am paying you for it.
If i am getting 4G signal so that my internet speed should be appropriate to the signal.
I suffered a lot due to this...
Just solve it..!...

Dear sir/madam,
This is to inform you that i was approached by a telecaller last week for a new connection. The entire conversation was about the current operator network i am using, cost implications and benefits. Having told them so, i was informed about a lucrative offer but it wasn't related to any postpaid connection.
Eventually a field executive visits my residence and delivers a new sim card, but later on i got to know that it's a postpaid connection. I have immediately refused to take that connection but the executive left the sim card in my residence on my absence.
Today again an executive visited my residence for address verification.
I fail to understand why am i being forced to take a connection which i don't have a consent.
I want all my paper work to be cleaned from the system. Please do the needful.
Regards,
Argho ghosh
[protected]

My mobile number [protected]. Is running & billing last two years. At generating of bill on 17 jan 2018, billing depot of idea co. Levi of sms charge on this mob number. Invoice no - dlpo[protected] dated 17 jan 2018, but i confirm sure afidevit that on day i did not any message on from [protected] to[protected] that number.

Sir this[protected] mobile number is out of service and no concern to this number. Idea company says that you have done 100 messages on this mob[protected] on the same day and same time.
Please check both number justify the messages

I have received the following email:

Case no.:- lok-b/feb18/5605

Dear customer,
Greetings of the day.

This is to inform, you are requested to attend lok adalat at pune district legal services authority, district court, shivajinagar, pune 411005 on 10-feb-18 from 10.30 am to 3.00 pm for settlement of your account[protected] /.
As per the agreement signed, you have agreed to pay the outstanding dues of rs.768 however, you have failed to keep your commitment.
Thereafter despite of repeat requests and reminders by our company representatives, you have not paid the said outstanding amount till date.
In case if you are making payment before the lok adalat date, please feel free to call :- [protected]
You can pay your bill amount by any of the below payment modes:
· use our self pay service :- https://selfcare.ideabroadband.com/jsp/customer/Login.jsp
· to make the payment through cash or cheque - visit your nearest my idea showroom.
We value your association with idea, looking forward for your cooperation!


Regards,
Team service delivery
Idea cellular limited - broadband
Visit us at: www.ideacellular.com/Broadband
This is an auto generated mail, replies to this message are routed to an unmonitored mailbox

I have not used this service lived in india since last more than 1 year. I have paid all bills before leaving india. Please let me know what i should do.
I am thinking of filing a consumer case against idea for harassing previous customers. Please let me know your thoughts.

I have taken a 99 retention plan from idea. I am in uae and not using my idea number for any calls. I got a bill of rs 500 this month. Kindly take action against idea for charging extra money and exploiting customers. They have already taken rs 3000 from me telling activation charges for international roaming. Take serious actions against them as every month i am getting a bill of 400, 500 eventhough i am in 99 retension plan and not using the number. Contact me on my email [protected]@gmail.com for additional details. Still there is no action taken against my complaint to wave off additional charges

Hi,
My name is deep,
On date: 28.01.18 i purchased your recharge coupon of rs199 after reading company advertisement o[censored]nlimited calling, 1gb net/28 days etc etc, but after using your service i feel cheated and mislead.
Internet speed was horrible and trust me i am not going to use your service's in future and ask my friends to avoid your cellular service.

My sim is from maharashtra, now i am in delhi and my sim card shows "no service".
I tried all these things
1. Manual select network
2. Two to three times restart the phone
3. Pull sim out and place it again

But same result is there.
Please help me to sort out this.
As i have only one sim with me so i couldnot call to anyone.

Please reach me at: mangesh. [protected]@gmail.com...

Sir,
I have changed my sim from postpaid to prepaid at fothi kothi idea center, indore. They have charged rs. 100 for 4g sim activation. They have told earlier that this is for free. And from my alternate number also the have deducted the amount of 73 as a charge for activating sim. I asked them for receipt but they dont give receipts for cash recharge.

They told me that first recharge is compulsory for prepaid sim. So again i paid rs. 250 for 1 month unlimited recharge.in my account they have done recharge of 200 rs. When i ws telling them about this they said you have to pay this.
Only for converting my sim from postpaid to prepaid i have paid aprrox 1000rs.

If you can help me with this it would be appreciable.