Idea Cellular Complaints & Reviews

Spoke to one of the advisor ganesh at idea customer services prepaid.
He was very rude as i called to check about the usage details of my prepaid number.
Instead of sharing information he was blaming as if we did crime to ask about the details of my usage.
When i politely asked to share the same info pleasantly he shouted on me and hung up the call.
I don't understand why prepaid customers are not considered and ignored.
I had been a loyal customer with idea from past 7 years and such rude behavior forcing me to think of port out.

Hi,

Received a call from [protected] on 9th june at around 5:30 pm with a lady on the other side. She introduced herself as from citi bank and said my rewards points are going to expire and can be redeemed and credited back as cash to account. She asked me to confirm the credit card number and expiry date.
When i objected to it, she shared details like credit card number, 1st 4 digits of cvv number, dob etc - which is a data breach happened from citi bank side.

Following which 4 transactions happened each amounting to rs 4, 785. Oo at ideamoney

Rs 4785.00 was spent on your credit card xxxx xxxx xxxx xxxx on 9-jun-17 at idea payment

Rs 4785.00 was spent on your credit card xxxx xxxx xxxx xxxx on 9-jun-17 at idea payment

Rs 4785.00 was spent on your credit card xxxx xxxx xxxx xxxx on 9-jun-17 at idea payment

Rs 4785.00 was spent on your credit card xxxx xxxx xxxx xxxx on 9-jun-17 at idea payment

Total of rs 19140.00 was debited from account to idea payment. Request you to take up this is a complaint and give resolutions by refunding the amount to account.

Request urgent attention

Dear sir,
I use two mobile no. Of idea cellular. When i get the idea conection then they told me a plan of a month of rs. 499/- per month per mobile no. And now last two month i have recived the bill idea verry costly.
My last month bill was 3300/- and this month bill is 6139/-. So sir i request to u please do the the leagel prosuser against idea cellular. The idea cellular is meking fool to all country. So sir please this is not normal. 998/- is my plan and i recived the bill of rs. 6139/-. This is not normal sir.

Dear,

my mobile was stolen in bus as on 17th june, 17 when i m going to office, please block the mobile number i.e.[protected] immediate which was in the name of kalpesh ramesh chaudhari,

Please block the mobile number at the earliest.

Thanks & Regards
kalpesh

Respected,
On 17/06/2017 i was porting my idea cellular no. [protected] to jio network. I got call from an executive named anjali who asked me the reason for porting so i said i need better 4g offers so i am switching to jio, so sh said about th offer of rs. 347 in which i will get daily i gb 4g data with 300 free minutes daily and also 5% cashback if i recharge from idea app. So i did as she said and instead of 4g they gave me 2g data. When i called back the customer care they are saying you have not listened it carefully, and it is 2g pack, which is not written anywhere in pack details. Please help me out in this regard

I have 2 idea numbers at my home and now i am fed up with the worst services of the idea. They are now doing fraudulent activities by deducting balance for unknown reasons.

Earlier one of the number was on postpaid and then they billed an amount of around rs 1300 for no valid reason. The reason they gave us that somebody dialed the teleastro service. We assumed that it may had happened.

Then we changed it in prepaid and our rs 180 was deducted from balance. Again they told us the same reason.

And now they are continuously deducting rs 3 and rs 5 on daily basis and that too for no reason. They are saying that it is for some game service and this time i am damn sure that no such numbers are dialed at my end.

Yesterday i recharged for rs 50 and within minutes i received another message saying you have been charged rs 5. That phone is a basic feature phone and hardly one uses such third class services. I also own a smartphone and we do not required such services. As idea is going into loss so they are charging for no reason. Till now i have lost around rs 1600 for their fake services. Also i am planning to port my number but i want to take legal help against this fraud company. Please suggest...

Sir my name jasvindra singh from rajasthan state and hanumangarh distric .
Sir my idea number [protected] all outgoing and incoming call dettail send my email id / my aircel number [protected] my email id [protected]@gmail.com

Thankyou sir

Sir please give me call detail my idea phone number [protected] on my email id. [protected]@gmail.com
Sir mere phone per kio bhi call ati h to unknown no screen per dikhta
Kuch no ese bhi h galat tareke se bat krte h or galat word ka use krte sir ap se nivedan h ki uprokt moble number ki call details ublabd krane ki kripa kre taki meri samsya ka samadhan ho ske thanks

I would like to inform you that one juice up service is activated in 18 june 2017 for my no. [protected].
For this it took 150 rs+ taxes. Charges per month.

I haven't used any service or download anything named juice up services is activated without my knowledge.

I request you to not to fool people by activating such services and apply charges in their bill for the service that they have not used

So please deactivate and refund my valuable money.

Waiting for your prompt reply...

There was an illegal deduction of rs 29 from my idea account in the name of mydala powered deal. Mydala was a name i heard the first time and i had not used or availed any of its services. This deduction of amount from my account has infuriated and disappointed me. Also i request the concerned authorities to take some action against this illegal move. My no is [protected] and i want my money back in any case.

Hi,
I just got a message saying that i have been charged 29rs of my balance for downloading mydala powered deal from mydala. I didn't ask for any deal or register for anything related to mydala.
I have seen many such complaints here but not solution. I would like to get my money back and please make sure you resolve this asap as this is effecting many customers and we don't fancy our money being cut without our consent.

I would like to inform you that one juice up service is activated for my no. [protected] for this it took 35 rs. Charges per week. I haven't used any service or download anything named juice up services is activated without my knowledge. I request you to not to fool people by activating such services and apply charges in their bill for the service that they have not used so please deactivate and refund my valuable money.

My sim is blocked and ask puk code. My Idea no is [protected], My Name is Saravanan Dharmalingam, S/o Dharmalingam, 4/34A Kotha Street Melakabisthalam, Papanasam Taluk, Thanjavur District, Tamilnadu, South India

Wap download charges in idea no [protected]. This to inform you that in my mobile bill extra wap down load charge has been added costing rs 498/-. I even does not know wap downloading and so could not understand what is wap charge. The customer care said you have downloaded the wap and that’s why these charges is included in your bill.

I would be very thank full to you for your help in this regard.

With regard vijeth kumar

I had been charged with an amount of rs. 29/- for the activation of some stupid my dala deal got a in a mail from idea that rs. 29/- has been deducted for downloading my dala powered deal from my dala.
It has neen charged in my bill cycle not know what the hell mydala is, so how can i even access for it and download anything. Is that # idea was trying to do. They were cheating the customers i'm not getting what was wrong with this idea people...

So i will better quite the rubbish idea network. There are other service provider also where i can get a better service.

Dear sir,

I had received a call from [protected] on 11.30am (Dated 13.06.2017) in my mobile no. [protected], where she said we are calling from icici bank online reward points department and she asked the credit card details for the purpose of giving additional reward points and cash back. I gave the card number and she asked the cvv & otp when i checked the sms completely till the transaction done. I checked & the amount of rs.4985 and 4980 debited in my card. I checked with bank, they told the amount transaction done in some other merchant, immediately i blocked my card with help of bank executive. I tried to contact that person but the mobile no. Comes switched off.

Please request you to help me on this matter to get back the amount.

Card details :

Icici bank (4351 xxxx xxxx 3002)

Idea money– rs. 4985, 4980 transaction done at 11.30am on 13th june 2017

Please kindly do the needful.

Urvi dedhiya

Sir i am a customer of idea from last more than a year my idea no is [protected] & my billing plan is 299/- a month ago idea call center executive named makhan called me to obtained a plan of 399/- which i agreed after discussion with makhan after few days i got the msg that your limit has excedded. Now we have received the bill of rs.2341 plz check it and resolve the matter and refund our overbill.

Dear sir,

I am not able to pay rs 4779.93 bill for one month. Please try to understand my problem. I want to pay monthly reasonable amount. Please reduce my data charges for last month, that happend without knowing me. I don't know how it happen.
So, please send me another bill after reducing extra data charges.

I called to customer care a lots of time, but i didn't get proper response. I talked to higher authority (Superwiser), but he disconnet the call in middle without giving proper solution.

I am unable to pay rs 4779.93 bill for june month. I am using 249 paln.
Bill number :[protected]

Please do some action as soon as possible...

Regards,

Niranjan
[protected]

Dear sir/madam,
I’m murlidhar singh from gopalpur, katras bazar, dhanbad (828114). I’m a consumer of idea no-[protected]. I got an text message from company (Ib-612345) that is recharge with rs15 and get rs15 full talk time. This message i got on 16/06/2017 at 11:38am, so that i recharge with rs 15 on 16/06/2017 at 06:21pm but i got only rs11.54 instead of rs15

Thanks

I lost my idea sim card [protected] its lnked with many of my accounts and I need an another sim with the same number how much time does it take n whom should I call for further information