Idea Cellular Complaints & Reviews

I want to know the outgoing calls from my cell no. [protected]
sim no.=[protected]
IMSI no. [protected]
Name of Clint = Vaibhav R Rathod
Date Of Birth = 26/03/1985
Aadhar No. =[protected]
Email.id = [protected]@gmail.com
there are some family issues on some calling in last 4-5 months .
they wants me under restriction .
please give me my outgoing calling information . I will give you what information i can help you to make it simple to you .

Hi,

This is to inform the general public that there is a number: [protected] from which I, my family members and friends have been receiving calls for a collection for my Idea mobile bill. They have called my friends posing as "BlueDart Courier services" and the caller (Name: Priya) was seeking my personally identifiable information by confirming my address, office location, and other particulars from my friends. She has said that I apparently had provided my friends details as reference. I would like to understand as to how they are able to get such information if not without sharing from another source. Hence I question the safety of my personal information at the hands of Idea and their Collections and Customer Service vendor agencies. Also my family has received a call from this number where Ms. Priya had posed as a summoner from Tees Hazari court and threatened my family and friends for non-payment of my mobile bill which has left my family distraught and are unable to bare such mental harassment. The language and abuses is not the conduct of mobile operating service companies and is a severe failure of the code of conduct with customers. I will be informing both "Blue Dart" as well as The Tees Hazari Court in Delhi that this Idea Collections executive Ms. Priya is misusing their names and entities and is harassing their customers.

It is a general appeal to the public to beware of this Number and I appeal to the proper authorities that such activities must be dealt with swiftly before anymore family and peers are brought to distraught by Idea and their vendor agencies.

On 11th August 2016 i called customer care @12345 and I requested to change my plan from Rs 499 to Rs 199 and the submission of request was done by idea operator . But my next month bill was again according to 499 plan.
My current bill is Rs 705.26/-
Kindly look into matter why the request was not submitted at my call
revert asap.
Kindly take necessary action.

I was Charged Extra on Internet Usage on my Idea Bill for August 2016, I Changed my Plan from my Idea Login, i was not given any notification regarding extra internet Charges .
Idea Representative are denying there mistake, and telling me to pay my Bill, other wise they will add each month bill in my account, till i pay the complete Bill.
If they reduced the extra Charges from my Bill i am Ready to pay pending Amount.

I have read the article regarding gupta from idea cellular who is harassing related to idea bill payment. The same issue i have faced today and this person has taken my idea postpaid bill of october 2015 and he is calling to all my relatives, friends and my parents. Regarding idea bill payment, i have personally attended the case on april 9th 2016 in pune district magistrate court. Finally it was decided (Team of judge and 3 managers from idea) that the idea managers need to give the proper justification for my oct 2015 bill of amount rs 12000. They told that they are going to provide the justification in one week. 5 months gone and even today no justification. Today this person is calling to all my relatives and friends and spreading the news that the case has been filed against me and he nee to pay the bill of rs 12000. When personally talked to ashish gupta, he is saying that they are doing telephonic validation. Even he don't have proper details with him and if you ask anything, he says, speak to my laywer rathore and then disconnects the call. Indirectly these people are harassing us.
This saturday (10/9/2016) i am going for the consumer court to file the case against these persons.
I request all friends not to pay the bill until you all get the proper justification. This is a type of day time robbery and they are looting us.
For any clarification, please write to [protected]@yahoo.co.in

Hi

I have recently acquired your idea postpaid service ( # [protected] ) upon repetitive insistence of your authorized retailer ( V M Telecom, Borivali West, Mumbai 400091), was actually wanting a prepaid connection.

I have been an Airtel user for last 10 years, and was extremely happy with all the services provided by them, but due to some personal reasons wanted a new connection, hence opted for your service .

My work location is Mindspace in Malad West, to my surprise I could not get any network signal at all on the very first day, so I had called the helpline number and registered a complaint for the same, followed all the
steps to rectify the issues, but didn’t last long, additional started facing call disconnects, voice cracking, no signals . The Helpline team did reach me asking for more details the very next day for the location so that they can pinpoint the problem ( Nearest Tower etc.), since I was at home I told them, it would be better if they could reach me when I am in office so that I could provide more info, but they insisted me to get more info, which clearly mentioned that kindly call me later ( gave them time and date), which they didn’t get back. Hence I decided to check with V M Telecom, Borivali West, the dealer, I clearly explained my problem to them, on which they did not give any satisfactory answers but promised that they will do the best to rectify the issue, also the Franchise owner ( Mehul Gogri ), was also present, he didn’t showed any concern or bothered to least listen to my problem .

On 29th August due to some urgency at home my wife tried to reach me 15 times but could not, which resulted in unnecessary ruckus when I reached home for not fault of mine saying that I was upto something not in office etc. Not Acceptable .I waited for 5 days, but no improvement, dismayed I again took effort to visit the V M Telecom . Again explained all my issues but no reaction or concern by the Franchise Owner . He was blank and absolutely not bothered to listen, cleared seemed that he’s just interested in getting more customers nothing else . I would seriously not recommend idea services to anyone, and in the process of disconnected the service with immediate effect. Would even raise this issue to an competent authority .

I made a payment in Salem by cash Rupees 400 towards my bill, since 7th sept is last date, I was in salem
They told me I will get SMS alert but till now it is not credited to my account, The Idea companit care is not responding properely and Refused to Give their Salem Contact number.
I paid in, SR Communication No.131, Cherry Road, Kumarasamypatty, Vincent Bus Stop, Near Muthoot Finance, Salem - 636007.Time around 4.30 P.M

मैने आईडिया का नम्बर 45 दिन पहले लिया, मुझे नेटवर्क की दिकत आ रही है, मैने कई बार कम्पलेन्ट किआ पर कोई समाधान नहीं हुआ, मुझे 16 साल हो गए मोबाइल चलाते पर ऐसी घटिया कम्पनी मैने नहीं देखी, कोई भी मुझे फ़ोन करता है तो नॉट रीचबल आता है, मुझे कम्पनी ने 298 ₹ का बिल भेजा लेकिन मुझे सर्विस ही नहीं मिली तो बिल किस बात का,
घटिया कम्पनी
घटिया सर्विस

[protected]

Yesterday 06092016, I went to a idea mobile shop, I asked him to do recharge for data usage for Rs. 297 instead Rs. 294, for 1.25 GB. It's called as magic recharge scheme. It was done. I didn't get the message. I paid him the money. When I called CCS person they say when we do wrong recharge money will not be refunded. There should be some mechanism to return the same to the dealer. I request the authorities to look into this. My number[protected]. Ramachandran

I am writing to follow up on the complaint I submitted a few days ago. Now it has been 10 days and I am still unable to port my number. Nobody has contacted me so far nor resolved my issue.
This is the indifference the company shows to its loyal customers.
This kind of behavior makes me not regret my decision to move away from this service provider.
Shame on you idea!! Shame on you!

Hi,

I'm not sure why this email came to me because I've paid my dues already.
Also of late (i.e past one month) I've not been contacted by company representatives for any dues settlement.

However I did call from some representative ([protected]@pfsindia.com) for the payment which I have done successfully. She asked me to pay the due amount Rs. 490.00 to a number [protected], which I did successfully.

Details are as below :
Dear Customer,

Payment for mobile number [protected] was successful. Your transaction details are as follows:

Mobile Number [protected]
Payment Status Success
Reference Number GCMP[protected]
Payment Date Sat Jul 02 11:28:24 GMT+05:30 2016
Amount 490.00
Comments The Payment for mobile number [protected] was successful.

Your Communication ID for this transaction is[protected]. Please refer this Communication ID while contacting IdeaCustomer Care.

Also I tried contacting the numbers, ERIC:- [protected]/ [protected]/[protected], but they all were switched-off. Please call me at my number given below.

On 7 September 2016 at 18:28, Support MH wrote:


Ref.No.:- CON/SEP-16/4343


Dear Customer,

Greetings of the Day,

This is to inform, you are requested to attend Conciliation at TULSI COMMUNICATION Gat No 3, Jejuri-Morgaon Road, Jejuri, Purandar, Pune-412303 on 24-Sep-16 from 10.30 am to 3.00 pm for settlement of your account[protected].

As per the agreement signed, you have agreed to pay the outstanding dues of Rs. 691 /- for Billing account number[protected]. However, you have failed to keep your commitment.

Thereafter despite of repeat requests and reminders by our company representatives, you have not paid the said outstanding amount till Date. In case of any queries/support regarding the outstanding amount, please feel free to call ERIC:- [protected]/ [protected]/[protected]

We value your association with Idea, Looking forward for your cooperation!

This is an auto generated mail, Replies to this message are routed to an unmonitored mailbox


Regards,
Team Service Delivery
IDEA Cellular Limited
Visit us at: www.ideacellular.com

I had recharged 3G of 369rs yesterday ..but 3G can't acess..the Internet still work on 2G.where is my 3G benifits??..I called Idea customer care thrice but they can't clear my problem..have Idea clear my problem??..otherwise I'll switch another Internet service provider..I'm satisfied with Idea😡😡

Hi There,

Some random agency is calling my in-laws family and threatening them about me on the name of IDEA. I am using idea since last 6 years. I have 2 connections (one postpaid & one prepaid) and i don't want to leave idea network. But this kind of activity is making me do so. Request you to look into the matter and revert with resolution. The number from which they are making calls is [protected].
I gave a call on this number to enquire about matter & the response was "Go ask IDEA, we will make more calls and do the same with all the contacts in your bill details. How can you allow access of anyone's data to any agency.?

Hope to get positive response from you else I will be left with only one option and that is our legal system (Police)

Thanks & regards,
Ritesh B Bhagat
[protected]

Hai team,
This is to bring your kind notice that am using my postpaid number [protected] from past 2 years and it's disconnected due to safecustody is got expired but i didn't get any mail or message before disconnecting my service regarding they just advice to me to give for reactivating the service so finally i applied for reactivation on 1-sept-2016 in idea showroom near to marthahalli still it's not activated regarding this today when i visited my idea showroom they told that team tried calling me unable to reach actually i didn't get any call or sms. So pathetic service..

I thought you would rectifiy your mistake but still you didn't change your attitude

My alternate number [protected]

R/Sir,
11Aug.2016 ko 3.31 PM ko mere Mob.No.[protected] me 51998 se Jokes aaya aur Rs.3.00 deduct krne ka messege bhi aaya. maine customer care se baat kiya unne bola ki aapne *123# dial kiya hoga, jbki maine koi number dial nhi kiya tha. custormer care ne sujhav diya ki aap 123452 or 123453 me dial kariye apko balance katauti ki jankari mil jayege, maine un number par dial kiya lekin pichhle 03 dino me huyi is katauti record me nhi payi gayi jbki mere balance se Rs. 3.00 kat gya aur balance 19.79 se 16.79 ho gya.

Isee prakar dubara 06 Sept.2016 ko 7.55PM me 51998 se mere mobile me Jokes aaya aur fir se Rs. 3.00 deduct ho gya aur balance 16.79 se 13.79 ho gya. Curstomer Care ne punah pahli baar ki trh sujhav diya. Lekin un number par dial krne par pichhle 03 dino me huyi katauti ka koi record nhi paya gya ka sandesh sunta rha.

Sir baar baar mere number se Rs.3.00 kyu katauti kiya ja rha hai, jbki mai aise koi Service Number dial hi nhi krta aur n hi dial kiya. Please mere 3.00 + 3.00 = 6.00 Rupaye unnecessary jo deduct kiye gye hai refund krane ka kast kare aur sambandhit jo customer se cheating kar rha hai uske khilaf necessary action lene ki kripa kre, jisse meri tarah dusra koi costomer pareshan n ho.

Hello,

I m writing this after a continues follow-up with local idea service centers regarding network problems that we are facing in our heart-of-the-city-residential-layout. We have been seriously troubled by constant call drops, voice cracks & sometimes complete dead network.

We have cug connections + individual prepaid & postpaid users. We are very sure that its a network problem & not handsets that we use. The customer support is completely useless unless it is for a new connection or a top-up / offer recharge. I would like to know if this issue can be addressed by relevant department/ person or we better switch the network for more reliable, customer friendly service provider.

Dear sir,
I would like to intimate you that. I have not opted any vas (Subscription service) facalities to my mobile number[protected] but since last month (August) i am recieving randamly sms from idea company for that monthy bill raise the bill 1736.91/- now i am rcieving randamly sms from idea company
Kindly cansal & dedact all these facalities & amount 1030.71. I become very disturb
If not i will port anather company.
To the needfull eanlist.

Sir we have corporate connection from idea cellular at RBS INSTITUTE OF EDUCATION NEEMUCH M.P. our institution is situated at khasra no 264 village kacholi dist neemuch . We are getting tremendous network connectivity problem at our college campus.
We have 30 sim card in cug and our 700 students are also facing network issues.
Please improve it
Thanks
Dr amit goyal
Neemuch
[protected]

Dear sir,
My idea number is[protected]
I need my idea call detail time from 01.09.2016 to 07.08.2016 please send to my mail id all incomming and outgoing telephone number also need

Regards,

Rushikesh deshmukh

Hello,
It is to inform you that i am a very old customer of idea cellular with high usage.
In the morning without any notification idea team has barred my number... And when i asked the reason they said its because of my unpaid amount of other numbers that is-[protected] and [protected]... The very next moment i made the payments for both the numbers around 5pm...
Numbers-[protected] — paid — 2730 ref number-gic[protected]
[protected] — paid — 1900+570=2470 ref number-gic [protected]...

And called up the customer care, there they told me to wait for just 1 hour to get my number actuvated ([protected]).
I waited whole evening and
Again i called up at 11 pm to confirm that why its still barred then they are saying that tomorrow go to the idea showroom and get it activate we cant help you, i told him that its urgent i may go to delhi tomorrow early morning and the payments are already done but he refused. (Ravindra and tarun)
I even paid 3800 for the number-[protected]-ref number-gic[protected] just in case if the due date is over for that.

Really disappointed by this kind of service and behaviour of the staff.

After using idea services for almost 10 years... The kind of disappointment i faced today was really embarrassing.


Thanks
Alok nanda