Idea Cellular Complaints & Reviews

Dear Sir,

i have swich old to new data pack and company have chareged for both old and new but at the time of change plan idea customer care confirm that it will not charge if you not used old pack i have follow all instruction after that activate new plan than used
cusotmer care also confirm that you have not used old pack we will write off for extra charges up to 1.9.16 but i called 2.9.16 than telling it will we charge
i request you please help to correct my invoice

Idea number [protected]

My contact Number [protected]

Name : Ajay Ganesh N

I have been charged Rs.3.00 Multiple Times in the last 2 Days. I even complained this to the Appellate Team.

Even after speaking with them on the same day i have been charged 4 times Rs 3.00.

I have given this mobile to my grandmother to attend phone calls and Call us only on emergency.

If IDEA is stealing money like this. And if the balance gets to Rs 0.00. What will happen to my grandmother on emergency situations.

We are in the thought of recharging the mobile. If we are not aware of this situation and something went wrong, then who is responsible.

I am going to sue IDEA for this.

I am meeting consumer lawyer tomorrow, if IDEA dont respond on this.

I have raised concern so many times regarding internet speed issue and also for internet gone again and again, But still I am getting same issue.I have complaint last time on 27th Aug 2016, But till now issue is not resolved and ticket is closed from Idea Cellular side.

How they can close the ticket without solving it?

Please find below details:
Idea Broadband Account Number:[protected]
Service Request creation date: 27/Aug/2016
Service Request number: TCT[protected]

Idea Broadband Customer Care Mail Id : [protected]@idea.adityabirla.com

Could you please help me for this issue.

From last 4 months I am being charged additional rental(Feature Charges) of Rs.100 to my bill without any reason and use of it.I raised a complaint several times in Local Idea Store but they are not helping me out.Idea is basically fooling me from last 4 months adding this charge to my bill without knowing me a valid reason for it.Form last 2 months I am trying to call costumer care and complaint help line but the call is not either connected too. I am highly disappointed with the kind of service Idea provides.

Dear Idea,

I have applied for MNP from Chennai (Vodafone) to Pune(Idea) on 25th august.
everything i have given. but till now nothing updated. when i call to the Idea Store. they are saying i got some negative feedback from verification.

verification guy is saying he came to my office two times. and i have not picked the phone.

from my end, till now nobody came for verification. nobody even missed call me.

Regards,
Neeraj malik
[protected]

Name - Pradeep Sharma
Location - Vidyanagar, Bellary, Karnataka - 583275
Idea Mb no. - [protected]
With reference to the subject, I have registered a complaint on date[protected] about my date is not working. Today I got a call from your executive Mr Manjunath & He informed that I have to change the Sim card due to company plan changes.
I would like to inform you that I have never received any massage, E-mail, Call from Idea amount change to plan & customer how can get the information to change the SIM card. Now there are not any outlet of Idea nearby my current location. I requested to your executive for send a Sim to my location but it has been denied.

Hi..
I am Joshua. I am using idea network since 2012.But few days ago i request for mobile number portability due to network problem.Now i change my mobile i have full network coverage.But my portability request accepted by idea yesterday.I cant put any other network sim in my mobile, .what i do now??My mobile number is [protected].My sim card number is[protected]

I just wanted to to do a complaint against my network issues to idea customer care, but none of the executive was able to help me out in this.
As there were no one on the floor to communication with me in English. And afterward no one answered my call.
I was totally helpless in this situation..
I just need a response of my complaint, and want to have a word with some of the customer care executive...

My prepaid mobile connection of delhi/ncr region been terminated on 25 aug 2016 without any information to me, they have not even given me any valid reason and supporting for the act done. I sent many mails to the customer care and called them many times to understand the problem and asked for supporting valid reason for termination of services but they didn't provide me anything till date. Also they have forfeited by balance amount available in my account. Due to number being inactive i am facing a lot problems financially and mentally. Please help to get my number activated or ported to other service provider.

I called the customer service executive for deactivation of my account and they tell me their server is down and cannot take any complaints or request and if i wait till tomorrow my next billing will be activated.
What kind of service is this.
I have tried to call them last month too, they did not take my deactivation request and tried to convince me to continue.
There is no option to deactivate on their website too.

Company deduct balance without information after calling in their customer care they informed that i pressed 123 through my cell phone to activate joke and cricket services and all. I didn't press any no. After asking for refund they told that the amount cannot be refund by us (Idea).

I facing this issue three time in august 2016

I also attached the image of bal. Deduction...
If this happen again and again i will case against your company to the consumer court...

Kindly help me .iam a victim of husband's brutal behaviour and cheating in marriage and deleting call list when I happen to over hear accidentally and going out of the house and taking calls from some number.Kindly help me save my marriage by tracing the last dialed calls on 30/08/2016 after 10:00pm and before 12:00pm.
His phone numbers are [protected], [protected].please help me!

Hello, My Name is Satish Kadam. I used Idea cellular service and opted for a selective plan. but due to a miscommunication between the service centre and Idea I was never provided with the plan I had selected and ended up getting the wrong bill. after many chains of emails, still the issue remains unsolved and finally I had to stop using the services without paying the O/s bill.
I also received a threatening calls from lawyer Rana - [protected] from Delhi to pay my bills. even after telling him about the facts, he tried pushing me forward to pay my bill.
I still intend to pay the O/s if Idea is ready to accept their fault and send me revised statement.
I can provide the email trails upon request of conversation between me and Idea customer care.

From last two months there is nocoverage in my house.Not only me but all the Idea subscribers are suffering from the same problem.I have complained in CSC twice but still no change..It means there is poor transmisssion in my area Bhuravav, Godhra.We are not complaining and waiting for the pfoblem resolved ..But the operator is not taking action...If it continue for long time we have to change our operator means company .

I have opted for porting of one number from Reliance to Idea last week. Completed all formalities and their executive handed over a sim card after taking Rs. 50/- from us.
The telecaller had confirmed the following scheme:
Monthly bill: 399/- Postpaid
600 minutes Local+Std+Unlimited 3G+ SMS
I have confirmed thrice if the net connection is Unlimited 3G for a limited period or same scheme is valid for longer tenure like 2 years etc...The telecaller confirmed every time that net is unlimited for long tenure.
Later on I kept on receiving message from Idea that number is hotlined and it is due for televerification.
Televerification has not happened because the sim card given is different from the one linked to my number.
Call centre executive of idea has not helped in this regards.
The telecaller who had sold the sim card is not picking my calls. She was responding for 2 days wherein she kept on saying first that her executive has started to our office to handover the simcard. Then she told that the sim card has been posted. I have been trying to call since 3-4 days
Number of telecaller is [protected]

This is a clear case of fraudulent attempt and in this bid i have lost connectivity of my earlier number

Hi,

I am a loyal user of idea since last 3-4 years. I have 3 numbers which are connected to idea cellular. I am working in office located at ito.

There is no network coverage here in my office. This is really pathetic.

Every time my mobile shows emergency on screen.

Kindly resolve this issue. I am not able to get calls and messages.

My number are [protected], [protected]

Company deduct balance without information after calling in their customer care they informed that i pressed 123 through my cell phone to activate joke services and all. I didn't press any no. After asking for refund they told that the amount cannot be refund by us (Idea).

I facing this issue three time in august 2016

I also attached the image of bal. Deduction

My idea no is [protected], is barred due unbilled amount of rs 3600/-, i lodged complaint at helpdesk, they reply that the charges is charged against my net usage, i use idea app which is installed on my phone to check my data balance, whenever is use data my data balance was in my account, it shows in my idea app, then how they charged me above my credit limit?, even was i not received any sms while exceeding credit limit,

On april 22nd 2016 i purchased two postpaid sim cards from idea cellular they said they will call for address verification and after that you have to call 59059 for full activation. On 25 th i got a mail that "your new idea connection request for [protected] and [protected] is awaiting approval and will be activated shortly" after one day a idea representative call me and said "sir your number is ready for activation you have to call 59059" and i said i changed my plans and i don't need this new connection right now so i am not activating it, there after no one approach me for address verification. So i think it's ok.
Then the real story begins on 30th april they gave some request for sim swap and they activated that sim. (And they also changed secondary number, so i didn't got any message about this there after) right now they are using fake sims in my id, i need a proper clarifications about this subject, already i approach idea customer care they said they will take necessary action but no actions are taken yet.
Phone number of idea representative called me[protected]Trivandrum, kerala).
This was noticed by me only because of an unpaid bill send to my email id, right now i have those sims which they gave me first, as a proof.
So kindly make sim activation process a little bit serious one and take necessary actions against these employees of idea cellular.

I have been experiencing very poor coverage since day 1. It has been almost a month now. Call drops are in every single call. Can't hear other person clearly. I made complaint to idea and I got the resolution reply "there may be poor coverage in your area and we apologize for the inconvenience caused". Nothing further than that.

I also made complaint in the local store, the guy told me he will send someone to check the network at home. I have been there thrice and its been 15 days. Noone visited so far.

I do not understand why you are making customers food. I really want to switch my network back to Airtel now or I wont pay your bill at all. I am not getting any service from you guys.

You can check yourself how many times a call in dropping in between if you check my records. I really need a resolution at this time. I am super pissed.

My number is [protected]. Area code: 380005