Sep 10, 2016
Updated by raj.dubey Sir/Madam
This is Rajnarayan Dubey, user of idea postpaid no-[protected].
Sir, i had put my number in safe custody on 28 June 2016 for two months in Jhansi UP East due a car accident happens with me so that I had to operated my left hand. They did not mention me if i do not reactivate my number within the given time then the number will be automatically permanently disconnected.
So Sir, i have no idea that if i am not starting my no [protected] within safe custody time then they will put my number on permanent disconnect (PD). Sir my number put on permanent disconnected on 21 August 2016 without any inform call, SMS or mail to my registered Email ID and my alternate mobile number.
My all banking a/c runs with this no [protected] and this is my oldest no. So I want to continue this number as same plan 175 champ, as i am using this number for last ten years.
Even I had visited idea showroom at Rajnagar Ghaziabad on 7 September 2016, they did not help me. I had spoken customer care two three times on [protected] regarding this on 7 September 2016. Madam Jyoti senior executive registered my complain through mail and said it will resolve within 48 hours on 7 September 2016.I got call from idea on 9 September from Bhandana Madam and she said that number [protected] is registered with my name. it will be activate from place where i had put on safe custody Jhansi UP East. I told her that currently i am in Ghaziabad, it that possible it will be activate from here because i am Delhi NCR customer then Bhandana madam said that your problem resolved till evening and you will get call from idea customer care.
But till now i haven't got any call from idea regarding this. I had also called to idea customer care on 9 September 2016 in evening regarding this then they said process is followed up and your problems resoled shortly. Communication Id-[protected] Executive Vishwajeet. I have called in morning idea customer care on 10 September 2016 to Sanjana on communication ID- P1-[protected] and senior Executive Customer care Sohail on communication ID P1-[protected].
I got call from idea appellate authority Mr Sunny Arora Sir (through Mob number- [protected] on 5:17 pm) and Manisha Madam( through mob number[protected] on 5:38 pm) in evening on 10 September 2016. Mr Sunny Aroa sir told me that you will get your number from idea store Rajnagar, Ghaziabad to Meet customer care executive Mr Bharat.As Sunny sir told that I got My MNP number [protected] through Idea Store Rajnagar, Ghaziabad on 10 September 2016 in 6:30 pm but my plan changed. Why my plan changed, what is my fault accident, Safe custody.I need my same plan 175 champ Back as soon as possible as i am in idea cellular on 22 February 2013 to till now.
Information of Idea Showroom address where I had put my number in safe custody:-
Add- 1078/1-A, CIVIL Lines, Opposite Pramod Petrol Pump, Elite Sipri Road Jhansi UP East, Pin Code-284001
Recipient name- Khushboo ( She took my safe custody form on 20 June 2016 and Safe Custody Start on 28 June 2016)
Manager name- Amit Tomar
So Please help me regarding the concern to reactivate my number as soon as possible as same plan.I hope you will do a favor for me as i am your idea customer also.Kindly acknowledge the receipt of the mail and if possible can confirm me on my mobile no [protected].
Warms Regards
Rajnarayan Dubey
Mob- [protected]
Email- raj.[protected]@gmail.com
Dec 05, 2016
Updated by raj.dubey Dear Sir/Madam
This is Rajnarayn Dubey, user of idea postpaid number [protected].
Sir, i had deposit 1000/- rs for ISD and 140.57 rs advance pay in my postpaid number during safe custody. But now i have zero security deposit and zero advance pay as well as my plan retention 175 champ changed.
So I requested to you please provide me the same plan retention 175 champ as well as my security and advance pay both.For this information support, I am attaching my July Bill 2016 in attachment and Bill Password is rajn0028. Please find in attachment.
As I am idea old customer since 22 February 2013. So Please help me to improve my experience in idea customer.
Sir, I have not my security cheque till 5 December 2016 as told by Applate Authority and Customer care i will get my security cheque with 60 days from date of disconnection 22 August 2016. As three months over using idea postpaid plan so convert my plan into MNP RET CHAMP 175 as soon as possible.
I hope you will do well for me.If possible please call me on [protected] and [protected] for confirmation.
Warms Regards
Rajnarayan Dubey
Mob- [protected]
MOb- [protected]
![Bharat Sanchar Nigam [BSNL]](/thumb.php?bname=1&src=bsnl.png&wmax=182&hmax=300&quality=90&nocrop=1)
When I called them by changing my identity then they threatened me saying that they didn't call anyone and I can do whatever I want to