Idea Cellular Complaints & Reviews

Hi Team,

Could you please help me with the status of my below request

Dear Customer, your concern on Billing Discrepancy is registered with us and would be actioned by 03/09/2016 05:10:20 PM through Communication Id C1-[protected].Thank you.

I have received a call from your end on the 3rd of September confirming that an amount of 1800 rs has been waived off. And the same would be reflected in my idea app.

But that doesn't seem to be happening. I m getting messages and calls to pay of the entire amount. Could you please look into this asap. I'm not going make any payments untill i am hear from you on this. N also the company has barred my
Services.

As per your pervious email 6GB benefits were assigned to me. So could you please confirm why i am charged with internet charges(1844 rs).
Number
Bill Date
Billing Amount
Due Date
[protected]
23-Aug-2016
3406.32
07-Sep-2016

My new bill cycle started today and attached is the screen shot of the details i see in the my idea app for the internet pack i am using.

Could you please provide me with the details of Idea OnePlus 3 offer details. (the current pack i m using

Thanks
SURAJ VAIDYA

Hi,

I went to port my IDEA postpaid number which is older than 7 months to IDEA prepaid but they denied to do that.

I went to IDEA shop, they said go to normal shop, here we handle only postpaid.

Then I went to normal shop they said we don't do this.

So I think your IDEA shops should do all things including prepaid.

I want this complaint solved as soon as possible.

My idea number was [protected]. My bill plan was 650 now bill is 3306 .I have not used this for idea internet from 2 months because my sim has been lost and i don't want to continue . I want to permanently closed.

Please suggest me what are the closing process . i went 2 - 3 time in idea offfice for close the connection but after bill pay can be close by idea office but no close and Billing cycle continue running .

I want to pay but exact useage pay because i have not use idea last 2 months ..Please help for sattlement this amount .

Regards,
Vipin
[protected]

I am using Idea Postpaid Mobile. Idea charged me Rs.100/- under cinemasti
head which i refused n paid that much short & also lodge complaint with appealing authority. From the very next month they started charging Late
Payment Charges which again i denied. After strong follow-up n personal
visit their Sr.Executive Mahavir Desarda sent me mail stating that you have
to pay full charges of current bill & in the next bill we will give u Cr of Rs.300/-
Accordingly i paid but they failed to fulfill their promise.

Sir/Madam,
From Last 2 months i am facing network issues on my idea [protected] number. it is a corporate number. it is showing as not reachable but ma network bars are full, this problem only occurs when i am in office. Office adress: THIVIM INDUSTRIAL ESTATE KARASWADA MAPUSA GOA PIN 403507.

Other idea CUG holders also facing this issue from this area network.

Help us

Regards
Naren

Feeling shame on idea, as a reputed company don't you people have minimum common sense of keeping that illeterated guys as your customer services, the worst behaviour I have faced from a girl of your service, she is just roaring as her like, is she literated or you people got her from any other place, make her to be correct and get me immediate response

I am really not happy when i was not able to connect the conference call but when i checked with customer care with IDEA provider they said me that i have to take additional service which costs extra, this is ridiculous since other provides provide it free of cost and also i am planning to port again but they asking me to wait for 90 days since i changed from airtel to idea few weeks before and

AM not happy at all and gonna not use tnis service

Mobile
; [protected]

Dear sir 3g is very low and sometimes doesn't work in my homes interior area please increase range I am using 3 connection of your company with 3g.now the time if I want to use 3g service then I have to go outside of my home.
Hope you will solve problem to enjoy your 3g speed
Thank you
Regard
Imtiyaj sheikh
[protected]

Service activation for Mobi films has made on 07.09.2016 for which neither I have give any message or call to any IDEA number for activation. I tale to customer care they said same was activated during download But I have not downloaded anything a s I have net pack activated in which I am getting internet on my mobile so I request you to kindly deactivate such service from my number-[protected] & refund Rs.35 which was deducted on 12.09.2016 from my account. An early response awaited

Chandramani sahu

Idea postpaid SIM CARD No [protected] & [protected] received but not activation in the sim cards now bill payment raised and any time asking bill payment done or not by phone call . (verification call also not completed)
Last month Idea legal Advocate phone call came my self he was telling your self case failing for bill payment not done . next I am sim card Received from Idea but Not activation & Verification in Idea side in my sim cards so how to paying the bill .

Good Afternoon

My name is Sagar Barad and I am​ complaining on behalf of Bhavesh Barad (father).

I wanted to complain about a behavioral issue which my father faced while talking with one of idea’s Gujarat Level Customer Executive.

My father faced some issues in the internet and Data services in the last couple of days. He owns a Smartphone with 3g and 4g enabled connectivity and has a postpaid plan by the number: [protected].

The issue was that the internet service on my father’s phone was not working. He went to the Idea Executive store in my city Bhavnagar-Gujarat where he was told that there an ongoing server issue because of 4g connectivity and changes. So my father launched a complaint with the Customer care service by calling on the number which charges the call.

He was 1st reached out by a customer executive named Amit Nizama (I might be wrong in my spelling ) who didn’t understand the complaint and was then forwarded to Jenima Gupta, a female executive who also didn’t understand the issue and forwarded the call to a supervisor named Vivek Sharma.

Now, Mr. Sharma had taken up my father’s complain by the registered mobile number but he didn’t approach and explained the issue to my father in a normal manner.

The supervisor was being really rude and was not able to meet the expectation of my father so he ended the call in between the conversation without assisting my father properly.

I want the complaint team to look out to t​​he issue and assist my father with it.

And I also request the team to take strict actions against the supervisor who misbehaved and was rude with my father.
I also request you to take care of the internet service and resolve the issue as soon as possible and compensate my father for whatever data he hasn’t used or for the days the data was unused.

Service Request number C1-[protected]
Date of Incident 9th September 2016
Expected completion from Idea 14th September 2016.
​​
Thank You​

I've been using idea postpaid number [protected] from past year and on 30th July I bought new number [protected] as per the norms stated by the idea for inter communication schemes. Suddenly, on 10th August, 2016 ; I received a message on both the numbers stating that my numbers are barred and the unbilled amount is 9527.76. It shocked me as 2 days before I did the payment of 1507 for my idea number and its just 10 days my new number is into activation stage. I called customer care for the same and I was not satisfied with the response I got.
I chose 399 plan for my [protected] and on 6th August, 2016 I shifted to !Plan 999 in which I can choose 50 packs accordingly; So I chose 48 3G Packs and 1 STD and 1 Local Pack. Being in my usage limits, on 9th August, 2016; I again shifted to !Plan 199 and the next day I got my services barred without any prior notice.
On 2nd September, my numbers came into use as barring being removed but the billed amount being generated as 11736.39 which is
I've been using Airtel number also and I use to do that but never faced such problems. I don't think its appropriate to deal the customer like this, suddenly barring the services without any intimation.
Kindly resolve this problem properly regarding the barring of both the numbers.
Thanking you
Baljit Singh Sangwan

Mobile no -[protected] date - 09/09/2016 Then balance 150/- I have 50mb GPRS balance and ISF 4GB BALANCE. I have doubt may I uses GPRS balance then which balance cuts. I am calling customer care his solve doubt first cut your 50mb balance then ifs balance cut .But that's not right. I am continue used then my balance cut. That is my problem who can trust idea customers and network.
Please solve me . I have lost 83 balance wrong ifromation.

Without my request the company has started what they call it as pre tone service and they are charging me Rs. 3 per day.

how can we control such a notorious behaviour of company. this is not first time i am suffering from such issue, but every time they provide any excuses...
now its enough, request you to look into matter seriously to stop such harassment from telecom company.

I had requested idea cellular people to close down my postpaid card after payment of a bill which was 741 rs despite the number not working for months before I get this bill...I paid the amount at idea cellular store at Arthur road Mumbai...I was assured that no further bills will come and my number is closed..but few days back I again got bill...I am tired of repeated complaining now...they are fake and fraudulent people and loot people by doing such stupid business...if response to my matter is not given promptly I shall take this atter to the court of law...

Idea netsetter is not working
I am using idea netsetter 4 G wifi around 5 months. From this month, the internet speed is not even match in 2G speed.

Idea dont even have a customer care number for post paid. outgoing calls are barred in idea postpaid number. then how can a customer can contact their service.

i dont want to continue the idea net setter postpaid service. i have to disconnect the post paid account.

my idea number: [protected]
my contact number:[protected]
kindly do the needful. no customer service is available. really frustrated

Dear sir/mam

I, Sachin jain on 8sepember called c.care executive for obtaining information in regard of 2G Idea data pack and they told me that you may recharge by 98 rupees and will get1gb data for one month and I confirmed this by asking again.On believe of that information I recharged my account by 98 rupees within 30 minutes and then I got 410 MB for 14 days .Then I called to c.care again and told them everything as I have mentioned in above, but they did not address my complaint.
I attach some screen shots of text messages which I got.
So I would like to file complaint for getting my benefit as per provided information.And please intimate me at "[protected]@gmail.com".

So dear sir/mam kindly address my complaint immediately.
Thank you
Sachin Jain

I am a Postpaid Customer in Idea No.[protected]. Since September 6rd I have been facing issue with idea network at Bablad-Parmanandnagar, Pin Code - 413220. Due to this issue I am not able to make any outgoing calls not I am receiving calls on this number. Because of this issue I have missed very important calls thus resulting in financial loss. Please take this issue with idea Cellular and get it resolved.

I am using the idea postpaid since last 2 years and now, i really frustrated from last 4-5 months, just due to the below points:

1:- call drop issue allways
2:- my friends allways complaints regarding you are out of reachable.
3:- after pic/receive the call voice is breaking.

Most of the time i face these issue, so please solve as soon as possible, otherwise we will go for another network.

Dear \respected sir,

I am a using idea no in mp mob no. -[protected], i have activate a dnd service on my no. But i m continue receiving messages with every seconds i have also complaint to customer care but they reply it is not idea fault its a handset fault so i have complaint to my handset (Sony) customer care they also reply me its a your network fault.
Idea
Sr number : q1-[protected] and
Sr number : q1-[protected]