Idea Cellular Complaints & Reviews

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We have thoroughly checked Idea account details and it is found that the charges levied in your Bill towards WAP are correct as per plan assigned. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We tried contacting you on your alternate contact number however were unable to reach you. Please share a suitable time to speak for us to address your query.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We have noted your concern. Please give us some time to get back to you.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for Billing has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We have thoroughly checked your Idea account details, and it is found that the charges applied to you are correct as per the WAP plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We have noted your concern. Please give us some time to get back to you.

Thanks & Regards,
Customer Care, Idea Cellular

Dear customer,

You can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused. Please provide your contact details to assist you further. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

Our efforts in contacting you could not be established. Please share your suitable time for us to reach you and address your query.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular,

I am available anytime from 8am to 10pm everyday. Please don't make fake excuses.
If there are any network issues its your own network service to blame.

I have even sent emails for same to '[protected]@idea.adityabirla.com' with Service Request numbers C1-[protected] & E1-[protected]. Its been 4 days now & you haven't even sent a reply to me.

Can you do the needful & send me the revised bill at the earliest?

Idea cellular has not provided me any details on the unknown SMS-MT charges & have not reverted them either.
So I am paying the bill without considering those unknown SMS-MT charges of Rs.227 (199 + 28 service tax).

After paying this bill I have decided to opt out of Idea cellular service & going for new telecom service provider.

I request all readers to not bow down to such harassment by telecom companies & fall prey to their unfair & illegal ways of robbing our hard earned money.

Dear Customer,

As per your telecon with our customer service associate on 15th Feb'16, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for Billing Dispute has been initiated with us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. Please share your Idea mobile number and alternate contact number so that we are able to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Not satisfactory

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for Wrong Deduction has already been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Not given satisfactory answer

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 9th Feb 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 9th Feb'16, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

my idea number is [protected].

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,


As per your telecon with our customer service associate on 9th Feb'16, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We deeply regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number reply with. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We tried contacting you on your primary Idea number and alternate number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular

Sir as I move to roaming area for office after 7.30am & return 7pm so due to barred no. u weren't able to contact me. Contact me on [protected] or [protected] after 9am. Idea no is available after 7pm. During discussion with one o[censored]r executive i suggested to tag my alternate no. to discuss the matter with billing section but i was told by Mr. Swapnil that its not possible. I haven't been informed about the prorata basis for i- plan which in itself is very disputed one. One can't afford to pay such a huge amt just for using internet(only 1.43 GB). It doesn't make sense. Delhi circle of Idea is using the method of RERATING in such cases where the bill is adjusted using the net packs. After all consumers should not feel cheated at the end of the day. Such cases shatters confidence of Old consumers like me on Idea .

Dear Customer,

We deeply regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number reply with. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

My Mobile Number : [protected]

My Mobile Number : [protected] and
Alternate contact number : [protected]

Dear customer,

You can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused. To assist you further, please share your contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

My contact no. is [protected]
Mohit soni from Udaipur Rajasthan.
I made a call on your head office also but no response is there.

Dear Customer,

As per your telecon with our customer service associate on 10th Feb 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular.

There is no response on idea customer care. Contact with me on my cell no.

I have sent a mail regarding my complaint on given mail ID by idea representative but still no response yet. Such things are shown how's idea serious about their customer query, i am using idea services since 2011 but i am disappointing now and very soon i will discontinue the idea services.

Dear Customer,

As per your telecon with our customer service associate on 15th Feb 2016, we wish to inform you that the matter is currently being followed up and our concern team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Idea Cellular
I further wish to add that my total data usage over 2 billing cycles has not exceeded 1 GB.
In the latest billing cycle it is around 700 MB
I have completed proof of it in my phone, if required, I shall produce it .
Regards
Tarun

Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for billing has already been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Idea
The issue has not been resolved.
1.) My sim card has not been inserted in any other phone other than my own LG handset, this was confirmed by your consumer care executive who contacted me. The internet usage was always from this particular handset.
2.) My phone data usage meter shows a data usage of well under 1GB.
3.) the costumer care executive kept on pressing on the fact that their system shows exceeded data usage, which I already know! But this does not prove it true due to the conflicting readings on my phone and your system. Also, the data readings on the phone cannot be tampered with (LG Nexus 5)
4.) Further, this had never happened in all my life, there has always been a close agreement between the data readings on both ends.
5.) Most importantly ! No message or notification of any kind was provided to me that I have exceeded my data limit. Even this was affirmed by your customer care executive. However, as per my knowledge, it is mandatory as per TRAI norms to provide 80%, 90% data warnings. The customer cannot opt out of this notification. The explanation given by the customer care executive for this was that the customer needs to activate these notifications. Which is false!! Even if it were true, how do you explain not informing me about this and the procedure for activation? Plus, a customer may need to activate the notifications but he does not need to activate warning SMS. this logic is technically flawed. This is not a value added service SMS I can choose to opt out from. Also I have done my research, a customer cannot even block this sms. There is no way on my part to intentionally not receive this message.

At this point I would request you to properly understand all the above facts. Upon understanding these facts, the following is inferred:-
1.) Both idea and me (the company and the customer) are equally likely to be right or wrong about the data volume consumed by me since both show conflicting readings. If you see my past history of bill payments, you'll see that I have paid all my bills promptly even when I had exceeded the data usage limits because in those times I knew that it was legitimate. I have never created a fuss about legitimate billings. Therefore, in this situation, the company (Idea cellular) is required to provide me with a Benefit of Doubt and compensate me for the extra bill amount collected by me by adjusting the differences in the subsequent billing cycles.
2.) Referring to point no.5 above: this is a clear case of negligence or failure of the company's systems. The customer service executive affirmed this. And as per my knowledge, this is violation of TRAI norms.This is a very strong point in my favour which makes it legally obligatory for you to compensate for my losses. Failure to do so will be legally deciphered as ' UNLAWFULLY WITHHOLDING INFORMATION FROM A CUSTOMER IN ORDER TO MONETARILY EXPLOIT HIM'. The customer has the comfort to take it for guranteed that he will be duely notified when he is on the verge of exceeding data plan limit. I rightfully took this comfort and ended up being exploited.On your end it is to be assumed as a fact that the customer has no other means of monitoring his data volume.

Given that I agreed earlier in this post that I do indeed have the means to track my data usage, but it has been established earlier in this post that there there is a conflicting data reading at both our ends. So to sum up we have :- failure to provide benefit of doubt, add to this withholding data usage information, your customer care executives testifing in support of this(mentioned above), failure of local idea office to understand the issue, harassment by barring my services for extended time, paid full bill for the month on which my services were mostly barred, causing a PHYSICALLY HANDICAPPED CUSTOMER to be made to approach the nodal office repeated number of times only to end in futility.Thus this is a case of multitudinous levels of harassment faced by a single customer simply due to the fact that my complaint, given its complex and unique nature, has not been thoroughly understood by idea cellular. Next time, I request you to only let someone educated enough to call me only if required. I however am hoping to receive a compensation mortification instead. Having to explain the whole scenario again to another new person will be considered the same as yet another episode of harassment.
P.S: I am a differently abeled person, it is very difficult for me to run around to the company's regional offices or to the consumer court if need be. I would request idea to put an end to this and provide be with my rightful compensation.
Tarun

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 9th Feb'16, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular.

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 8th Feb 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular