Idea Cellular Complaints & Reviews

Dissatisfied...as complete information not provided at one time...

Dear Customer,

We regret the inconvenience caused. Please reply with your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

I completely agree with the gentleman. Idea has gotten into the habbit of taking random decisions for its customers where they could charge them as per their convinience.

Also, their idea stores, which they brag about in their advertisements, are not at all warm or Customer friendly. And then they have the audacity to tell their customers that IDEA has started to update plans for people as per their own convinience.

Porting out, thankyou for nothing Idea.

Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

Our efforts in contacting you could not be established. Please share your suitable time for us to reach you and address your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the unpleasant experience. Kindly share your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused. Please provide your contact details to assist you further. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 24th Jan 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We sincerely regret the inconvenience. We will revert with an update shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 24th Jan 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

In order to resolve your concern, we need your Idea mobile number and alternate contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We tried contacting you on your primary Idea number and alternate number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular

I might be out of coverage area or something. Please reach me on [protected] after 1pm on all 7 days.

Dear Customer,

As per your telecon with our customer service associate on 26th Jan 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

You can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

Absolutely, DISCUSSED and ADDRESSED!! That's what you say in front of world, when your call center reps rotate and route me to 3 different lines of hierarchy, each of them repeating the same THREAT! I'm still not sure if they were 'Customer Service Execs' or 'Cheap Hired Goons'. Idea can stoop so low, for the petty sum of Rs.800? Wow!!. I'll make sure I'll notify at-least eight thousand or more people of your unethical business practices. And I'm going to port my other prepaid Idea number (which I've been using for more than 4 years) and few other Idea connections in my family/extended family too. I really wish I would have seen others' first hand experiences before going through this! I hope you guys get some sense of ethics from your widely renowned 'IIN University'!

And by the way, let me point out that on Jan 23 I left my alternate number here. I was blessed with the gracious honor of speaking with your honorable Customer Service execs 3 days later, on 26th, when I called 198. I wonder your overall customer satisfaction number here (16%) is pretty high considering your service standards!

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 23rd Jan 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 23rd Jan 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Greetings,

I got a call from IDEA's social media team executive on 23rd jan 2016, confirming that i can reactivate my said number as its in 90 days grace period, i reconfirmed with her about the grace period, got the same reply . As per her instructions, i contacted the customer care helpline executive before going to service centre for confirmation. The customer care executive that i can go to any nearest Idea's service centre for activation when told about the received call in the morning . After confirmation, went to vikaspuri service centre, on 25th and 27th jan 2016, got could get any update as prepaid executive was on leave, and other employee only handled postpaid numbers. Today went to uttam nagar service centre, told everything to the executive, she confirmed that she didn't get had any update for the said number and, the number is booked in postpaid and cannot be dispersed, even when the number is in grace period as it was disconnected on 19th jan 2016. As per TRAI and consumer charter on IDEA' s website, it clearly mentions that the number can be retained back by customer in grace period. How can any number be booked within few days of deactivation but neither can be purchased in postpaid as its blocked by some agency.Its a total harassment of customer when TRAI has ordered to be transparent in activation and deactivation to the customer. Just being tortured and harassed for being loyal customer for so long . Wont recommend any to be a part of IDEA family, and port their numbers asap.

Greetings,

I got a call from IDEA's social media team executive on 23rd jan 2016, confirming that i can reactivate my said number as its in 90 days grace period, i reconfirmed with her about the grace period, got the same reply . As per her instructions, i contacted the customer care helpline executive before going to service centre for confirmation. The customer care executive that i can go to any nearest Idea's service centre for activation when told about the received call in the morning . After confirmation, went to vikaspuri service centre, on 25th and 27th jan 2016, got could get any update as prepaid executive was on leave, and other employee only handled postpaid numbers. Today went to uttam nagar service centre, told everything to the executive, she confirmed that she didn't get had any update for the said number and, the number is booked in postpaid and cannot be dispersed, even when the number is in grace period as it was disconnected on 19th jan 2016. As per TRAI and consumer charter on IDEA' s website, it clearly mentions that the number can be retained back by customer in grace period. How can any number be booked within few days of deactivation but neither can be purchased in postpaid as its blocked by some agency.Its a total harassment of customer when TRAI has ordered to be transparent in activation and deactivation to the customer. Just being tortured and harassed for being loyal customer for so long . Wont recommend any to be a part of IDEA family, and port their numbers asap.

Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Hi, I am very new customer of Idea and so far I feel like I feel like I have been cheated to adopt Idea. And am so angry the way Idea workers cheat their way around their customers.
I was Airtel customer for 6 years and one day somewhere last week I got a call from Idea service provider Here is his number [protected]. He had a promising offer and lured me into the trap. He said - Dear Sir, I am speaking from Idea and for you we have an excellent offer if you port your number to Idea, we will give 25p/min call rate for life time on std and local both of the calls. I was surprised and asked are you sure and what about my balance with Airtel at the time of port?.. he said that will be credited to your new Idea sim. Well long story short I bought his devious act and opted to port after asking 4 times just to be sure what he was offering!! He took 130 Rs/- and my id proof. Few days later I realised the scam when I was actually ported to Idea. ...There was no such deal as the guy mentioned and when I called him back he just ignored my calls and even rejected them. For someone who was picking up all calls before port is now just ditching every call. I have same call rates as every Idea customer and even my balance with Airtel was not transferred to Idea. When I tried to call customer care, they just keep telling me my current call rates and says that is the knowledge we can provide... I mean what the hell is that supposed to mean? Hire some liars to do your dirty biddings for you and lure people with false offers and then disconnect the line saying you have been fooled HAHAHA!!! Now I really regret making the decision to join worst service providers who are actually cons. I got call from Airtel before port warning me that they are trying to con you in to a trap please Sir don't choose them and I called him again to ensure what he offering but the damn liar lured me into trap even when that sweet Airtel lady was giving me 35p/min call for lifetime. I am so angry and feel cheated. I hope someone listens to this and stop that guy from doing this to more and more people. Because I am not going to stay with Idea after the things they have done to make me port to Idea. Please stop that guy from staining Idea's image like that. At least someone should take this serious matter into hand as he didn't just cheat me but 1 of my friend and my mother too with same story!!! I am here just to know what kind people Idea recruits, is there any justice? My name is Ashish and my number is [protected]. If someone cares please let me know!

Dear Customer,

As per your telecon with our customer service associate on 22nd Jan 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 22nd Jan 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret for the inconvenience caused to you. To help us serve you better, please message us your Idea mobile number and the alternate contact number. You can also visit our website, www.ideacellular.com or contact 121.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We understand your concern and regret the inconvenience. Kindly share your Idea mobile number and alternate contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

IDEA service personell are not at all polite and helpful...

Dear Sir,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We tried contacting you on your alternate number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular

Dear Customer,

We understand & regret the unpleasant experience with network. Please reply with your Idea mobile number and alternate contact details to discuss & investigate. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular