Idea Cellular Complaints & Reviews

For last three days Idea Cellular activates TV99 and Video subscription without my concern and deduct Rs.99/-. They have repeated same for atleast 06 to 07 times. After making repeated calls to customer care, every time they refund the amount and again subscribe for above services after 30 mins. Also they are charging for customer care calls and I have almost spent Rs.50/- for these calls. Few minutes back they deducted Rs.99/- without any information and when I called back, they advised me to call after one hour as they themselves don't know for what they have charged me. I am getting fed up of this stupidity and planning to port to some other service provider.

Dear sir/madam
i am shahid, (iram interior)

my idea number is [protected] (which is now in pd).
This number is toll free number[protected]

i called customer care of idea, they told to visit local office for activation with some documents

but on reaching their, the office says go to airtel office. The airtel office says its nothing to do with us, go to idea.

So what is my fault and how do i get back that number.
I have already paid the bill 4 days before in idea.

Its my business number, without it, i may make loss.

Its my humble request, please do me some favour.

Give me some positive feedback.

Please let me know.


Thanking you

regards

shahid

Hi this Sameer from Bangalore, Last month i have taken 2 new sim card there are number Are [protected], [protected] from the name of Deepika shankar, After active that sim card no its not showing network, I went to your Wilson garden off, Miss Shilpa Your agent told sir your out going is barbed. Still One month also not compelled for both sim cards, regards of this issue i have send the mail to your higher authority (appellate.[protected]@idea.adityabirla.com) ([protected]@idea.adityabirla.com) at any cost my sim card should be active wit network till 7 Pm today, My Number is [protected],

I am using idea services from last 8 months in early 3 moths it was amazing experience with idea. But now from last 5 months its horrible I have lodge complaint so many times even one I have requested them to close/cancel my connection but on that time they asked me to give 1 month before discontinuing the connection . But till now I have lodged so many complaint even I have contacted with Appellate authority Delhi but the same status no resolution ' Dear Customer, your concern on Call Connectivity is registered with us and would be actioned by through Communication Id C1-[protected].We thank you for preferring Idea cellular and look forward to servicing you.Now save upto 80% on Internet Bills with Boosters - Experience WhatsApp, Facebook, Weekend, Night Packs. Dial Toll-free *121*999# Dear Customer, We are unable to process your interaction acknowledged earlier via Communication No. C1-[protected] .Regret the inconvenience caused. We thank you for preferring Idea Cellular and look forward to servicing you.Now save upto 80% on Internet Bills with Boosters - Experience WhatsApp, Facebook, Weekend, Night Packs. Dial Toll-free *121*999# Dear Customer, We are unable to process your interaction acknowledged earlier via Communication No. C1-[protected] .Regret the inconvenience caused. We thank you for preferring Idea Cellular and look forward to servicing you.Now save upto 80% on Internet Bills with Boosters - Experience WhatsApp, Facebook, Weekend, Night Packs. Dial Toll-free *121*999# [protected]@idea.adityabirla.com Nov 27 (13 days ago) to me Dear Customer, We are unable to process your interaction acknowledged earlier via Communication Id C1-[protected].Regret the inconvenience caused.Fresh Communication ID will be sent to you shortly.We thank you for preferring Idea Cellular and look forward to servicing you.Now save upto 80% on Internet Bills with Boosters - Experience WhatsApp, Facebook, Weekend, Night Packs. Dial Toll-free *121*999# ******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. Aditya Dwivedi Nov 27 (13 days ago) to IdeaCustomerSe. I think company is not interested to provide the service quality not in product not in customer support. Please make it clear so that I can search for another option . Regards? आदित्य कुमार द्विवेदी [protected] [protected]@idea.adityabirla.com Nov 27 (13 days ago) Delivery has failed to these recipients or groups: [protected]@idea.a... Aditya Dwivedi Nov 27 (13 days ago) to Appellate I think company is not interested to provide the service quality not in product not in customer support. Please look into the concern matter because I am not satisfied with any of resolution till today . Appellate Delhi Nov 28 (12 days ago) Dear Customer, Greetings of the day! This is with reference to your email dat... Aditya Dwivedi Nov 30 (10 days ago) to Appellate Complete address along with floor number: 218 Prajapati Niwas 1st Floor Near post office Ghitorni New Delhi Voice quality: if network available good Network 2G/3G: too bad between 10am to 7pm Number of Signals: between 10am to 7pm no signal Concern in Incoming/Outgoing or both: if network available no issue but most of the time in morning emergency service showing Error message that you receive at the time of call: no service List of Idea numbers being used at your premises (optional):[protected] only one Any preferable time for network visit.all day Alternate Contact Number:[protected] Handset Company name: MI Redmi Note4, Blackberry, Micromax Appellate Delhi Nov 30 (10 days ago) to me Dear Customer, Greeting for the day! This is with reference to your email dated 30th November 2015, regarding Network Issue on your idea postpaid number [protected]. We would like to confirm you that we have taken down the details of your concern related to the network inconvenience for your Idea account. The service request number for your reference is C1-[protected]. We request your co-operation until then. We truly hope that the above-details adequately address your concern. We regret the inconvenience caused to you in this regards. We value your association with us and look forward to your continued patronage. Regards, Sandeep Pandey Appellate Officer Desk ______________________________________ Idea Cellular Limited - Delhi Visit us at: www.ideacellular.com Alternatively you can also call us on 12345 (Chargeable) for Queries & Request and 198 for Complaints (Toll free) from your Idea mobile and [protected] from a landline to know more about IDEA. From: Aditya Dwivedi [mailto:[protected]@gmail.com] Sent: Monday, November 30, 2015 10:34 AM To: Appellate Delhi Subject: Re: SR# C1-[protected] Closed Complete address along with floor number: 218 Prajapati Niwas 1st Floor Near post office Ghitorni New Delhi Aditya Dwivedi Dec 3 (7 days ago) to Appellate Hello, Is there any time limit to resolve or take action because problem is remain same as I said earlier mails. May I take this action for legal remedies if you can not resolve . Awaited response. Aditya Dwivedi 7:37 PM (13 hours ago) to Appellate Hi I am waiting for the issue resolution but still nothing good happened. Now network issue is increased day by day also internet speed is totally crushed . If problems can't not be solved why assured to customers for resolution. This is final mail it will be treated as electronic notice after this I will take this issue to court. Awaited response Adv. Adity D.

I have requested to port out 1 number i.e [protected] from the group and trying the same for last 4 months. Every time I generate a port out code and submit the relevant documents to the new service provider you have rejected the port out request giving some or the other reasons. I am fed up of poor connectivity and signal strength issues in my office and residence and would genuinely like to shift the services. This my sincere request to release the number immediately without further delay. Please inform if any compliance is required from my end to complete the portability. I am ready to clear all due charges for the account. Kindly inform the same to me.

Good day sir subject : detection of balance rupees 142, i did recharge of rupees 150 in the morning and activated net of 25 mb for 8 rupees, once the 25 mb was over i switched off the net within 2 mins.. when i checked my balance it was 0... i called the customer care and asked them abt the details ... they were telling i exceeded the net usage, i requested abt the usage details and the amount which they detected for it ... they were given me such a ridiculous reply...

I would like to let you all know that the email regarding the Lok Adalat Notice for the payment which was NEVER DUE, was sent by the idea‎ for which the request for the closure of my account was raised at the month of June but the bill has been generated for the month August for which they are claiming me to make a payment in the month of December. I am repeatedly asking for what should be done but in response they reply to ignore the email! and again and again I am getting the same email (Lok adalat notice) since last 4 months.

Below is the proof which shows that connection was closed in the month of July itself.
‎"SR# C1-[protected] Closed!!! Dated : Sat, Jul 18, 2015 at 5:31 PM

Dear Customer, your request for Disconnection on Mob.No.[protected] has been processed successfully through SR No.C1-[protected]. We thank you for preferring Idea cellular and appreciate your patience and patronage while looking forward to servicing you soon. Wish you a nice day ahead. Please note: This is an auto generated mail, kindly do not reply to this mail.Now save upto 80% on Internet Bills with Boosters - Experience WhatsApp, Facebook, Weekend, Night Packs. Dial Toll-free *121*999# "


Still I requested Idea to clear it off the outstanding amount Rs. 904‎ which was not supposed to be generated against me as there many complaints were raised against the data and the network issues during June/July, due to these various issues, I couldn't even use the data and forcefully I had to make a request to deactivate this account.

I'm frustrated and harassed now by being chased by your people ‎(idea, pfsindia.com) who don't even know how and what to talk.
The name of the persons are : Vikas - [protected]@pfsindia.com - [protected] and Ram Kishore -[protected] Continuously calling me and trying to mentally harass with the Lok adalat notice.

I have paid my idea phone bill via net banking. Got the email receipt but it is not reflected in my idea account. I also getting late payment charge for it.

Transaction ID: EHDF[protected] Idea Number: [protected] Transaction date:[protected]:34:02 Amount:Rs.449.00 I contacted customer case 4 times and each time they said the transaction got failed while the site display successful message also amount was debited from my account. Send several emails to customer service but not get a single response.

Your Socialbook has been activated. Amount charged is Rs 45.00 /- for 15Days. Renewal charge is Rs 45.[protected]@15Days as applicable. To deactivate sms STOP to 155223. Your balance is Rs.12.00/-
Thank You. We have received your request for service Socialbook and it is being processed.
What tge is this it is happening daily i m tired of it

Dear Sir I Amit (no:-[protected]) is using idea cellular services. I was very much satisfied with their services...but from last two month I m facing very big problem regarding network because of which I m facing so many problems of call drop at every place. Many times people called me but am not getting their call and this happens with my friends also using same idea services. Please do needful

Hi, I am the Idea Post Paid customer . I was happy about this service. But now i am really very disappointed. because of the discrepancies in the postpaid bill for the period[protected] to[protected]. I am charged unnecessary for the SMS- MT charges. This month i got charge of Rs.3. I have no intension to send such messages which would costing me Rs.3 I called the customer care regarding the same. Even your executives dont have any idea regarding those charges one informed me that it is for internet facility used and other says for some activation(you may kindly cross check with the voice calls recorded). I havent sent any sms from my side and I Havent done any activations from my side. Hence i am expecting the necessary amount or waver has to be given or adjusted in my next bill as this bill is already paid by me. My mobile number is [protected] I called up customer care so many times with no joy. Customer service was not at all co-operative. Hence as i have never sent such messages for which i am getting charged. Please look after this issue. Quick reply or action is expected. Hoping for your best support. Thanks and regards

Idea has deducted Rs. 80/- balance from my account main balance ([protected]) .They have said that this deduction is due to over usage of net pack.But this is not right as i have not received any message regarding validity expiration from them.They used to notify me always and then i used to recharge my number.But they had not notified me so its their fault also.I want my money back.

I am using idea number . but idea company steals money from my account with the help of flash messages. great thinking from idea. it is such a cheap thing i can say. kindly stop sending the flash messages on my phone number [protected] or i have to go to court.

Without information deduct amount from my main account balance show languageYour Filmi Gaane has been activated. Amount charged is Rs 45.00 /- for 15Days. Renewal charge is Rs 45.[protected]@15Days as applicable. To deactivate sms STOP to 155223. Click Now http://bit.ly/1BV You are required to pl reply amount due to wrong deduction [protected] idea prepaid

Dear sir, We are the old customers of idea cellular services. We want to close our some pospaid numbers from 4-5 months, but your employees didn't close our numbers. They gave us some unusual issues for port our numbers. They sent us too much higher bills without any ratio. We fulfill their each n everything issues, but they are not sight towards our problems Our that numbers are:- 1. [protected] 2. [protected] 3. [protected] 4. [protected] 5. [protected] Please close above the numbers shortly. Thanking you

Hello Sir/Madam, My wife is getting missed calls from [protected] almost everyday. What are the steps we should take to avoid the situation? How to connect to that person who is giving missed call and disturbing my wife? How to file complaint against this kinda person who unnecessary disturbs other? Is there any law against them?

Hi, I want to resister complain against Idea cellular, that I have postpaid connection of IDEA (Acc. No.[protected] this is easy share plan, at starting I take 9 connection but activate only four number [protected], [protected], [protected], [protected]. But 2 months before I deactivate all number except [protected]. Now I am using only [protected] number. I always paid bill on time. But the issue is that always IDEA Cellular company files complain against me in court reg. that I did not pay bill of deactivated numbers. Today I again received call from Mr. Rakesh Sharma (mo. no. [protected]) who is govt. advocate. He inform me that a complain register against me(File No, - IC127) that I did not pay bill of number [protected](Deactivated number), before that I got call from some Police station from Tees Hajari(Delhi) police station, and this is 2nd time I got call and they are using abusing lang. that they will arrest my family because of this case, and also saying some irrelevant words that they will arrest me or more. I want to resister complain against all that I am paying bill on time then why I am getting such calls. This is very disturbing, how can i resume my services from IDEA. I want immediate action. This is happening second time.

I took a Idea sim connection last Thursday that is 03.12.2015 but till today as of 08.12.2015 the sim has not got activated yet. What annoys the most is that nobody responds to Idea's official phone of Guwahati - [protected]. Tried [protected] also but as soon as I try to connect to executive to talk the call drops. Service is very poor. I have suffered a lot as I took the connection for internet usage and since 5 days I am waiting for activation. Snehit Kanoi Guwahati +91-[protected]

I was trying to download a song.when I click on download a separate link opened and Rs.9 have been deducted from my account and I received a massage in my no.[protected] stating that juice up services have been activated in your number even though I don't know about the service what about it. I don't know how it activated