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Idea Cellular Complaints & Reviews

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Updated: Oct 7, 2025
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M
Madmar
from Dehra Dun, Uttarakhand
Dec 3, 2015
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Address: 673572

Not getting connected incoming calls from most networks, especially from Vodafone. It's just says " this number does not exist" whereas I can make calls to all networks from the same number.I complained several times to their customer care numbers but no solution last 2 days.
Idea Cellular customer support has been notified about the posted complaint.
Dear Customer,

We understand your concern and regret the inconvenience. To assist you further, please share your Idea mobile number and alternate contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
Not getting connected incoming calls and SMS from most networks. It's just says " ye number sahi nhi hai" whereas I can make calls to all networks from the same number. I complained several times to their customer care numbers but no solution last 3 days.

Number:-[protected]

Alternative:-[protected]

Request number[protected] dated 23/01/2018 to idea
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    R
    rahul davate
    Dec 3, 2015
    Resolved
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    Resolved

    Address: Nashik, Maharashtra

    Muze galat information dekar our misguide karke galat plan activeted kiya hai... iski vajase meri bohat loss our harishment hui hai...aapke idea ke employees our district manager accha co-operate nahi karte hai... Muze mera idea sim prepaid kar do... Nahi to me grahak adalat me jaunga...
    Aug 8, 2021
    Complaint marked as Resolved 
    Idea Cellular customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. To assist you further, please share your contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

    Thanks & Regards,
    Customer Care, Idea Cellular
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      P
      pavan_bondada
      Dec 3, 2015
      Resolved
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      Resolved

      Address: Ranga Reddy, Andhra Pradesh, 500084

      Hi Team, For the past 3 months am facing a lot of problem with the signal strength in my office which is located in Kondapur ( Divyashree buildings) Google India Pvt ltd ( opp to Capital IQ), am not able to receive/dial any calls due to this. Request, you to look into this ASAP. Mobile No: [protected]
      Aug 8, 2021
      Complaint marked as Resolved 
      Idea Cellular customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

      Thanks & Regards,
      Customer Care, Idea Cellular
      Dear Customer,

      As per your telecon with our customer service associate on 5th Dec 2015, we wish to affirm that your concern has been acknowledged and complaint for coverage has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

      Thanks & Regards,
      Customer Care, Idea Cellular
      Dear Customer,

      As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

      Thanks & Regards,
      Customer Care, Idea Cellular
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        S
        siyaj a
        from Perumbavoor, Kerala
        Dec 3, 2015
        Resolved
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        Resolved

        Address: Palakkad, Kerala, 678014

        Sir am an idea post paid customer. i did change my plan to 1599 to 1299. unfortunately idea office changed to plan 299 even though i had given a written request to change the same. when i received message saying the usage bill was above 10, 000.00 i did communicate with their office but did't help me saying only could check after bill has been generated. After bill generation i did contact their office with the same complaint, though they agree its their mistake, the office not willing to waver my bills which has been now generated to 17, 000.00. most of the usage was for in internet as i knew the plan 1299 have 5gb data. i receive frequent calls to pay the bill but when i say the above issue the reply i get is always the same " will check and call back later" . kindly sole this issue asap
        Aug 8, 2021
        Complaint marked as Resolved 
        Idea Cellular customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience. Please provide your Idea mobile number and alternate contact number so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

        Thanks & Regards,
        Customer Care, Idea Cellular
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          D
          dk118
          Dec 3, 2015
          Resolved
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          Resolved

          I have the sim of Idea.I have basic/feature phone with preloaded whatsapp.When I clicked on the whatsapp icon then my balance reduced from Rs 118 to Rs 79.Today I talked to the idea customer care.His name is Mr Rajinder Singh.I told him about this deduction.I said please register my complaint.He said he will not register the complaint.He said I had purchased the game that's why money has been deducted.But it's very true that I, didn't buy any game.I just clicked on whasapp icon then my amount had been deducted very fast.But Mr Rajinder Singh is very rude.He didn't register my complaint.Even I didn't get my balance back.
          Aug 8, 2021
          Complaint marked as Resolved 
          Idea Cellular customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. Please share your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

          Thanks & Regards,
          Customer Care, Idea Cellular
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            V
            VISHAL KHATAK
            from Kota, Rajasthan
            Dec 3, 2015
            Resolved
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            Resolved

            Address: Jind, Haryana, 126102

            I want my idea number [protected] to be blocked due to constantly activating vas on my number without my consent . I personally went to the idea customer care centre in Jind Haryana but authority there refused to block my sim . Please do the needful . I am a user of jind, haryana .
            Aug 8, 2021
            Complaint marked as Resolved 
            Idea Cellular customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

            Thanks & Regards,
            Customer Care, Idea Cellular
            Dear Customer,

            As per your telecon with our customer service associate on 5th Dec 2015, you can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com

            Thanks & Regards,
            Customer Care, Idea Cellular
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              S
              Sikander Khan 786
              from Mumbai, Maharashtra
              Dec 3, 2015
              Resolved
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              Resolved

              Address: Chandigarh, Punjab, 160017

              My idea postpaid no. [protected]. I am using this no. for last 5-6 years. I am using a plan of INR100/- per month & 249 unlimited internet pack. In which your executive told that I ll get up to100 kbps speed to 1 GB data after that it will be up to 70kbps. Last month I got a call from Idea executive that we are offering the same plan in INR 125 per month due to promotional offer in which you ll get the same benefits. I said ok & it will be activated in next billing cycle & now they have charged a huge amount of 2400 approximately that is not acceptable. For last 2 years my bill amount is between 400 to 500 maximum.
              Aug 8, 2021
              Complaint marked as Resolved 
              Idea Cellular customer support has been notified about the posted complaint.
              Dear Customer,

              We understand & regret the issue with your Idea mobile bill. We'll get in touch with you soon with assistance. You can also call 198 from your Idea mobile for further assistance.

              Thanks & Regards,
              Customer Care, Idea Cellular
              Dear Customer,

              As per your telecon with our customer service associate on 10th Dec 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

              Thanks & Regards,
              Customer Care, Idea Cellular
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                A
                Aashish Kabra
                from Raipur, Chhattisgarh
                Dec 3, 2015
                Resolved
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                Resolved

                Address: Indore, Madhya Pradesh, 452001

                I m using idea postpaid services for using internet and dialing . i complained in the idea consumer care for the excess billing amount . the billing amount is 8781 rs . even though i didn't used internet, idea charged me for that also . they not not seriously looking into this matter . kindly take action against it . thankyou. Ashish kabra
                Aug 8, 2021
                Complaint marked as Resolved 
                Idea Cellular customer support has been notified about the posted complaint.
                in assition to this idea consumer care have told me that they'll cut my number
                Dear Customer,

                We understand your Idea mobile bill concern and regret the same. Please reply with your Idea mobile number and alternate contact details to discuss & investigate. You can also call 198 from your Idea mobile for further assistance.

                Thanks & Regards,
                Customer Care, Idea Cellular
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                  B
                  bodhisattwaa
                  from Mumbai, Maharashtra
                  Dec 3, 2015
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                  Address: Bangalore, Karnataka, 560076
                  Website: www.ideacellular.com

                  Sir, My name isBodhisattwa Chowdhury and i have lost my Idea Prepaid Sim Card. so, i want to block my sim card immediately, so that anyone cannot make use of it illelegly.i have already reported the complaint in the nearest Please acknowledge me ASAP. i have tried a lot to connect to the idea customer care but i am not able to contact the customer care and the balance wasted but nobody responded i shall be highly obliged to you for this kind work. My number is [protected] Currently, I am in bangalore 4th cross 4th main n s palya near mico layout police station according to act 76 the complaint has been taken from the sub inspector on 2/12/2015 at 9 pm so please look into this matter regards Bodhisattwa chowdhury
                  Idea Cellular customer support has been notified about the posted complaint.
                  Dear Customer,

                  We are sorry to hear the loss of your SIM card. SIM deactivation requires validation of your details. We request you to contact nearest My Idea to block the SIM or contact customer care at 12345 from your other Idea Mobile or use link: http://www.ideacellular.com/customer-care/need-help/idea-office-locations to call customer care from non Idea mobile. You can also visit our website www.ideacellular.com or http://bit.ly/1nbfoqO to locate nearest My Idea.

                  Thanks & Regards,
                  Customer Care, Idea Cellular
                  I want to change mymobile number.how to change?
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                    A
                    Avtarabm
                    from Maler Kotla, Punjab
                    Dec 3, 2015
                    Resolved
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                    Resolved

                    Address: Sangrur, Punjab

                    I am using idea punjab postpaid no :-[protected] since from many years but from last month idea co generate my bill with adding of some services which is not allowed by me to co anytime, i have also generate complaint to co about this, today i have also do complaint to co but co have ready to waive my extra charges with a condition that in future i have must continoues my services which is not possible for me because i have using handset in which internet service is not working and now i also feel that co have to be exploit me plz help me regarding this. AVTAR SINGH
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    Idea Cellular customer support has been notified about the posted complaint.
                    MY NAME IS DEEPAK GOYAL AND USING NO :[protected] CO HAVE ALSO GENERATE MY BILL WITH SOME EXTRA CHARGES i am also cheated by co and i am also complaint in consumer regarding this on 26 th nov-2015. i think co have do with every customer.
                    Dear ankit jannu,

                    We understand & regret the issue with your Idea mobile bill. We'll contact u soon with assistance. You can also call 198 from your Idea mobile for further assistance.

                    Thanks & Regards,
                    Customer Care, Idea Cellular
                    RESPECTED SIR
                    my friend name avtar singh mobile no:-[protected] MADE A COMPLAINT TODAY REGARDING INTERNET BILL OVER OVER CHARGED by co
                    plz justify him.
                    Dear Customer,

                    As per your telecon with our customer service associate on 5th Dec 2015, we wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

                    Thanks & Regards,
                    Customer Care, Idea Cellular
                    Dear Customer,

                    As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

                    Thanks & Regards,
                    Customer Care, Idea Cellular
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                      U
                      Udaysingh Solanki
                      Dec 2, 2015
                      Resolved
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                      Resolved

                      Address: 411057
                      Website: www.ideacellular.com

                      I have dropped several emails to Idea cellular team to close my account (number: [protected]), and they have never closed, I am outside India and not using their services from last 4 months, and my number services are also deactivated from their but keep accumulating the bill every months to my account and sending the notice to pay bill, even i am not at all rendering their services . I have sent so many mails and tried calling them but no help..now they have sent me a notice from Lok adalat to appear in court on 12december, which of course I can not because I am outside India. Idea Services are one of the biggest fraud in Telecom...Giving customer unnecessary headache
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      Idea Cellular customer support has been notified about the posted complaint.
                      Dear Customer,

                      We request you to write to us at [protected]@idea.adityabirla.com.

                      Thanks & Regards,
                      Customer Care Idea Cellular
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                        D
                        Dr Vaneet
                        from Mumbai, Maharashtra
                        Dec 2, 2015
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                        Address: 144011
                        Website: nitj.ac.in

                        Dear Sir My self Doctor Vaneet Thakur, was interested to purchase idea internet dongle 3g or 4g with my 4 friends. I belongs to Jalandhar (Jalandhar Kunj, 10 km from bus stand), Punjab India. I called on the local number [protected] to purchase and demo the dongle at my home e 403, Jalandhar kunj, Jalandhar. Phone was picked by idea consultants Menakshi on [protected]. They committed to come and demo for idea dongle. i called him about 50 times (Kindly check the record, my number is [protected]) to come and demo. Every time she was saying that demo boy is coming. i with my friend waited for 48 hours. After 48 hours they refused to come for demo. I with my friend now purchased Airtel 4g dongle. These types of the idea store are damaging the reputation of Idea Company. Such a store should be shut down immediately. I am working a Assistant Professor at CT Group of Institutions Jalandhar, Punjab, India. In future i will never recommend anyone to purchase idea dongle. Looking forward for further necessary action at your end please.
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                          R
                          raj_28
                          from Indore, Madhya Pradesh
                          Dec 2, 2015
                          Resolved
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                          Resolved

                          Idea cellular I don't think so you are best network provider in india infact worst network provider...I m from gujarat navsari n my number is [protected]. I m living in centre of city but always facing problems of network...Just resolve ur network problem in navsari..its a well known city in gujarat n just next to surat..u should have provide strength o[censored]r network..just solve it..
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          Idea Cellular customer support has been notified about the posted complaint.
                          Dear Customer,

                          We sincerely regret the network issue that you are facing. We'll look into this and revert with an update soon. You can also call 198 from your Idea mobile for further assistance.

                          Thanks & Regards,
                          Customer Care, Idea Cellular
                          Dear Customer,

                          As per your telecon with our customer service associate on 10th Dec 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

                          Thanks & Regards,
                          Customer Care, Idea Cellular
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                            G
                            girishuchanddra
                            from Perumbavoor, Kerala
                            Dec 2, 2015
                            Resolved
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                            Resolved

                            Website: idea

                            Sir, i am using idea prepaid celluar having no [protected], on the day of 27- NOV-15 At 15:56, i did online idea recharge for my mobile number [protected]. worth 200/- .which has transaction number/ reference number ESBH[protected]IG0BBGLNA2 . the amount debited from my savings account while reachrege amount not credited to my mobile number. yet now. This kind of inconvenience happened 4th time from your idea celluar services end. please make my recharge at the earliest.i also complint to [protected]@idea.adityabirla.com and submitted their required documents. but no progress . kindly do need full. ESBH[protected]IG0BBGLNA2
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            Idea Cellular customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the trouble with your recharge. We'll check this and update u soon. You can also call 198 from your Idea mobile for further assistance.

                            Thanks & Regards,
                            Customer Care, Idea Cellular
                            Dear Customer,

                            We wish to affirm that your concern has been acknowledged and your complaint for recharge has been initiated by us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

                            Thanks & Regards,
                            Customer Care, Idea Cellular
                            Dear Customer,

                            As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

                            Thanks & Regards,
                            Customer Care, Idea Cellular
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                              priyamvadar
                              from Thiruvananthapuram, Kerala
                              Dec 2, 2015
                              Resolved
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                              Resolved

                              Hello, My idea sim number is [protected]. I had converted my postpaid sim to a prepaid one on 28 nov 2015. I was informed that the prepaid sim will start working on 1st dec. But both sims are not getting registered in the idea network and I am not able to make a call from it. Till 30 nov I was able to get incoming calls in idea postpaid sim. But now even though I have tried to register my sim to idea network(from mobile network setting) it is unable to connect to it. I have not received any verification call for the sim Please activate the prepaid sim as soon as possible.
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              Idea Cellular customer support has been notified about the posted complaint.
                              Dear Customer,

                              We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

                              Thanks & Regards,
                              Customer Care, Idea Cellular
                              Dear Customer,

                              We wish to affirm that your concern has been acknowledged and a complaint for migration has been initiated by us under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

                              Thanks & Regards,
                              Customer Care, Idea Cellular
                              Dear Customer,

                              As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

                              Thanks & Regards,
                              Customer Care, Idea Cellular
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                                S
                                Shalini Godha
                                Dec 2, 2015
                                Resolved
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                                Resolved

                                Hey.. I m ur customer nd my mobile no is [protected].. nd my email id is [protected]@gmail.com One month ago I called ur customer care executive for internet settings on my number.. dat problem wad resolved but dat CCE text me personally on my no on whatsapp... dat tym I ignored nd blok him.. after dat I restored my phone nd also delete whatspp.. today again dat CCE text me.. so I have to make complain.. plzzz take serious action otherwise I have to complain in consumer forum.. Thnkuuu..
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                Dear Customer,

                                We wish to inform you that details of one subscriber cannot be shared with another. Thus, we request to lodge an FIR in the nearest police station.

                                Thanks & Regards,
                                Customer Care, Idea Cellular
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                                  Pareekpuneet
                                  from Pune, Maharashtra
                                  Dec 2, 2015
                                  Resolved
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                                  Resolved

                                  Address: Pune, Maharashtra, 411017
                                  Website: Idea

                                  Hi iam experiencing. Poor call quality while call specially a tt 7-8pm..frequent call drops in every 15 min on 1st Dec 2015 at 7-8 pm just as example.. Same on today @ 7pm.not able to listen lot of noise in call .please look asap it disturbs my business very badly.
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  Idea Cellular customer support has been notified about the posted complaint.
                                  Dec 02, 2015
                                  Updated by Pareekpuneet
                                  My number is [protected]
                                  Dear Customer,

                                  We regret the unpleasant experience with network. Please reply with your Idea mobile number and alternate contact details to discuss & investigate. You can also call 198 from your Idea mobile for further assistance.

                                  Thanks & Regards,
                                  Customer Care, Idea Cellular
                                  Dear Customer,

                                  As per your telecon with our customer service associate on 15th Dec 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

                                  Thanks & Regards,
                                  Customer Care, Idea Cellular
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                                    V
                                    Vintikas
                                    from Mumbai, Maharashtra
                                    Dec 2, 2015
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra, 400072

                                    Hi,
                                    I am vikas [protected]. from Mumbai your idea customer care executives are such an , No discipline for talking with customer. He said me forced fully you have to paid this bill or we raised Police Complaint against you. What Kind of solution is this. I don`t know his name but he talk like he may be one of Gangster of city. and that cut my call. I must say to Idea Cellular the product of Aditya Birla stop this like nonsense. And I also your old customer yaar please don`t irritate us. Either Idea Paid For This Kind Of Customer Services And Don`t Underestimated Power Of ONE.
                                    Please Give Attention On Your Customer Care Executive Staff.

                                    Thank You.
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    Dec 02, 2015
                                    Updated by Vintikas
                                    Resolved It.
                                    Dear Customer,

                                    We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

                                    Thanks & Regards,
                                    Customer Care, Idea Cellular
                                    Dear Customer,

                                    We tried contacting you on your Idea number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

                                    Thanks & Regards,
                                    Customer Care, Idea Cellular
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                                      RohitP155
                                      from Pune, Maharashtra
                                      Dec 2, 2015
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                                      Address: Pune, Maharashtra, 411014

                                      Hi, Without any message or mails or any notice my sim had changed to different User, It my Idea Net Setter Sim : Mobile Number : [protected] . I had not used, I had not recharge for 2 months because i didn't required it. So why the sim got deactivate without informing me and the number id using from different user. I had recharge today for 2g unlimted plan, I want my refund again and my sim should be reactive for that. Kindly help me on top Priority.
                                      Idea Cellular customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

                                      Thanks & Regards,
                                      Customer Care, Idea Cellular
                                      Dear Customer,

                                      We regret the inconvenience caused to you. Please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

                                      Thanks & Regards,
                                      Customer Care Idea Cellular
                                      Hi,

                                      Please update on Top Priority. Wating for your response.
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                                        V
                                        Vintikas
                                        from Mumbai, Maharashtra
                                        Dec 2, 2015
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                                        Address: Mumbai City, Maharashtra, 400072

                                        Hi All, I received bill amount for Dec 2015 was Rs. 2767.32/- how is it possible and what was that amount Rs. 2101.20/- for usage & VAS Charges. I use my mobiles data when i needed and this amount was unexpected for me. I am connected always on Wi-Fi. What was amount you charge for me Feature Charges Rs. 208.33/- And I can`t paid this amount please check your system and resolved it on priority basis. Either I have no option to disconnect this service with my number, revert on this me. Thank you.
                                        Idea Cellular customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the trouble with your Idea mobile bill. Please reply with your Idea mobile number and alternate contact details for investigation. You can also call 198 from your Idea mobile for further assistance.

                                        Thanks & Regards,
                                        Customer Care, Idea Cellular
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