Idea Cellular Complaints & Reviews

Dear sir, In my Idea E-bill of August 2014, there is shown Rs. 155 for R- Pack Activation on 7 Aug 2014. I have checked my Account Profile that this services Processed by Communication Id C1-[protected]. How this is possible without sending any sms or email to idea company. I am already using my BSNL Broadband Services from year 2006 and I not want any GPRS Services from idea. For this I have done some email to customer care of idea and behalf on my email they have send this below email to me - Dear Customer, Thank you for writing to us. We acknowledge the receipt of your email and we will respond to you within 48 hours. Kindly Note the 1. Email Reference Id E1-[protected] for your reference on 3 Sep 2014. 2. Email Reference Id E1-[protected] for your reference on 10 Sep 2014. 3. Email Reference Id E1-[protected] for your reference on 10 Sep 2014. 4. Email Reference Id E1-[protected] for your reference on 16 Sep 2014. But until that 2 GPRS Services charges is not less from my bill and nobody contact or call to me from this company. After that I have paid all amount of Rs. 303 on due date 16 Sep 2014. But I request to you, that please adjust (Reduce of 2 GPRS Services Charges amount + Services Tax) that amount in my next month bill of Sep 2014. Thanks From SUNDER PAL SINGH TANWAR KOTA (RAJ.) MOBILE NO. [protected]

I am convert my prepaid idea connection [protected] to post paid. The person has told me the wrong plan. Then I have given him 300/- and my document to activate the sim. Now they are saying that your sim is activated with in two days now after one week my no is not active.and no call from ther side. I am using idea from near about 5 years. please help me my no is [protected] sushil singh.

dear sir this complaint against lakshmi departmental store, located in ittina neela apartment shoping complex in hoskur gate the full address of this campus is( ittina neela apartment anakel taluk andhapura village hoskur gate land mark near gold coin club pin code 560100) sir this shopkeeper is not having billing machine and make fraud during billing time and also add more money in all grossery items such as milk vegitables etc people are literly suffering from this guy by doing this he make more money ...and also the way of talking of this guy is very rough. sir please do the needful action againest this guy

Pathetic customer service! I switched to IDea from Airtel (which I had for the last 8 years) believing that it would be a wise decision. I was wrong. The customer service sucks.I was facing issues with 3G. I called Idea and thay asked me to rest network settings eight times over a period of 2 days but issue was not resolved. I had to go to the Idea showroom on Monday and the sales person told me that I have used 1.5 GB so they have de-activated the service. What nonsense. I switched to Idea because I wanted 3G but I am not getting service. To add to the frustration, they just de-activated my outgoing calls too! Reason - I have crossed credit limit of 500 by just Rs.21. What a JOKE!! Airtel gave me a credit limit of Rs 8000 and never disconnected my services. This is cheap marketing. Just by having Abhishek Bacchan saying what an IDea sir ji just not make sense.

I want someone from the corporate office to call me. I am going to take this up with the consumer court. [protected]

Hi, I Santosh Khandekar have applied for Internet connection in Idea cellular at Navi Sangvi, Pune on 08/09/2014. First Idea Sales person Amol Joshi said connection can be done, so I paid him 4000/- in advance[Serial no-[protected]] . However the Idea Engineer sad He can't install connection as there is no enough signal strength. So I cancelled connection on that only. At the time of cancellation, Idea sales person Amol Joshi [[protected]] said Ill get my money back within 8-10 days. Now its been more than a month, I don't have Internet connection nor my money back. Attached is the reciept of payment provided by Amol. Could you please help me to get my money back. Regards, Santosh

When I have start Internet connection in roming area then nothing to response.I have activate plan of Rs28 on dated 09/09/2014, my idea mobile no.[protected].Your customer care said check roming option ON, use another mobile to connect Internet or switch OFF mobile phone then start. I have tried all option but nothing to start.I also try in computer then some error code= 734 comes.Please help me, my alternate mobile no.[protected].

ask to ur idea store at pune (gargi advt., store at satara rd., store at B T Kawade rd.) but sim card is not available. even at gallery chase 2-3 days but no proper response & reply to go main office at pune. (not possible, as nearby sufficient stores are available) pl. do the needful or myself decide to port out or stop the connection.

My mobile is no [protected] and I am a corporate customer (SIEMENS) of Idea network . I made a request to Idea customer care on 23rd May for activating my International roaming from 2nd June to 10th June-14 as I was leaving for Thailand on 3rd. I was not been apprised about the high international calling/air rates at that time and one showing on your site are not what I have been (though i supposed same to be applicable).

I received my e-bill on 3rd July for an amount INR 31, 902/-. I was surprised and shocked, i checked for the airtime and found that charges were generated even during the time when my phone was out-of-service. Moreover, I checked for Charging rates and I was surprised to see that INR 115/min for outgoing and INR 50/min for incoming were charged (exorbitant charge rate in today's throat-cutting competition).

Please be informed that I did not get proper signal all of the days during my 06 days stay, my phone was out-of-services for almost 04 days. I was continuously making calls to Idea Customer care in India (through a local number) about no-service and they always apologized stating server down problem and blaa blaa blaa...

After i complained to these idea customer people sitting in my office compound, they just re-rated my bill and presented me with a revised bill of INR 14, 000/-. This is still not justified. Charge rates are still very high even after this and far more than what supposed to be as in today's market. Moreover, in hindsight, had I been informed of such high rates, either i would not have asked for IR or i would have used other source of communication. Even, if i had been told about above supposedly re-rating plan, in that too, i would have said no to opt it (as charges still be very high).

Now, it is almost 2 months past and I am getting regular calls for paying above outstanding and i am keep saying the same thing that amount is still not justified and i can not pay that much. Why should a un-informed/ill-informed customer be penalised for ?

I request you to please look into the matter and sort it in a amicable way.

i am using idea number [protected] from last 8 years, suddenly my shim was blocked. as per customer care says the shim is issued for another person how its happen I can't expect. as per Idea executive FARVIN madam from Hyderabad office. I purchased new shim[protected] 52889) for re start the services. one week over but there is no response from idea side to start the services. please do needful as early as possible.

i am using idea shim from last 8 years, no is [protected]. Suddenly shim was blocked. as per idea customer service says this shim is issued for another person. Shim was blocked due to failure of documents submission. I submit several times in last 8 years. Up dating is not in my hand. this work is completely in your hand only. Already I gave a complaint in this forum & receive response from Idea Executive FARVIN madam. I am so happy for her response. As per her advise I submit all proofs again & purchase a new shim from Idea office at DWARAKANAGAR, VIZAG. The shim no is[protected]. After one week also the shim is not activated. Why its happen I don't expect. Idea services is below poor level?? Or Idea executives not doing their responsible works. I try to FARVIN madam from last one week. some one lift the phone & says wrong number. how its possible?? i call her on that number only. I am not wishing to continue with IDEA, because this is not a small issue. I have another idea shim using from last 10 years. In my family all members are using Idea services from last 10 years. I advise to all to stop the idea services and convert to other services. Please take action for this issue. MY mobile number is [protected]. Please respond immediately.

hi this Ajay from Ludhiana my idea postpaid no is [protected] & iam using idea postpain service from long time but now the time, iam facing lot of harrashment from idea services, if you see in current case i recieved billing charge of month AUGEST 1800/- bill amount & i already paid 600/- earlier but now they charged me 1303/- for sms charge & internet & calling charge additional, i accept internet charge & calling charge which Mandatory but i did not send any sms in mont of AUGEST except 2 or 3 times sms charge to other no, but if you see they showing me bill in which i sent the lot of sms till 30th AUGEST on [protected] which already my another idea no, so how i can send the sms to my another idea no which already with me its a joke, i don, t know how its possible, Also note my idea another no is not working form 11th AUGEST. so pls hummbly request to you pls deduct my sms cost which i did not send last mont AUGEST. for regarding this issue i spoke to idea care center in chema chowk they told me you have to pay we don, t you sent the sms they have a record but i don, t have any dacument to proove my self that iam right. Regards Ajay [protected] [protected] .

IDEA company is issuing numbers on fake IDs and on these numbers cyber crime is committed. Please note the following number and to whom it is issued. Ministry of telecommunication should take strict action against IDEA Number [protected] is issued on the name TERA BAAP. I receive disturbing calls from this number all the time. Please inform the government and take strict action against the company and the culprit.

Hi Idea, My
self Kuldeep Kumar Yadav mobile no is [protected]. I would like inform
you that may complain has been closed without solving problems. now once
I would like in your notice that:-I
request for 98 2G data plan for internet in Aug'14 with your customer
care. "He replied that "Your GPRS pack will be activated in 24 hours". I
received 174 Rs data charges for the months. I have send an Email your
Customer care due to such an issue. & again go to Idea Billing
center in order to activate GPRS pack. He replied you have Corporate
Connection that's why I can't activate such a special plan on your
mobile. I show my ID & other doc. your 3 retails store. 1-
Indrapuram (Shipra Suncity) 2- Sec-63, Noida. 3- Vaishali, Sec -4. but
no body activate GPRS pack. Then I called to 12345 & activate
request as well send an E-mail also. Your customer care promise me your
pack will be activated in 24 hrs. after 4 days my outgoing call blocked
due to few KB data use. I received a call that regading bill payment.I
called your customer care regarding activation outgoing as well
complain about above. He promise me that " Once you pay minimum amount
1050 due to activation any services as well your amount will be
settlement in next months". I'm
really suffering with Aditya birla (Idea Group). I'm also sending this
complain to legal department & not pay any signal pany. I have also
same on http://www.consumercomplaints.in you need to be update comment
there also ASAP.Kuldeep Kumar Yadavmobile :-[protected] [protected]@gmail.com[protected] Forwarded message[protected]From: Appellate Delhi <appellate.[protected]@idea.adityabirla.com>Date: Tue, Sep 9, 2014 at 11:55 PMSubject: RE: My RequestTo: "[protected]@gmail.com" <[protected]@gmail.com>Dear Customer,

We would request you to kindly send an e-mail at [protected]@idea.adityabirla.com or call at 12345 from your Idea Mobile number for your Request/ Query.

Level 1: Customer Care: 12345/198 & www.ideacellular.com, operational - 24/7*

Level 2: Mails Support: [protected]@idea.adityabirla.com,

In case, you are not satisfied with the resolution provided by the above
touch points you can contact the Appellate authority along with a valid
complaint number within 30 days of complaint registration.

As per TRAI mandate Appellate authority will resolve the appeal within 39 days of receipt of the appeal.

Regards,
Appellate Desk
______________________________________
Idea Cellular Limited - Delhi
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345 (Chargeable) for Queries
& Request and 198 for Complaints (Toll free) from your Idea mobile
and [protected] from a landline to know more about IDEA.

-----Original Message-----
From: Kuldeep Kumar [mailto:[protected]@gmail.com]
Sent: Tuesday, September 09, 2014 12:54 PM
To: Appellate Delhi
Subject: Fwd: My Request

FYI

[protected] Forwarded message[protected]
From: Kuldeep Kumar <[protected]@gmail.com>
Date: Tue, 9 Sep 2014 12:51:54 +0530
Subject: Fwd: My Request
To: ccare.[protected]@idea.adityabirla.com

Please look in to this otherwise will not pay bill any cost & also
barn outgoing call, when i talk to your Customer care team, He told me "
In order to be continue active outgoing call you have to pay minimum
amount 1050. Once you pay than I will be activate your data plan as per
your last month req. Last month also pay 173 rs data charge. I have been
req. corp data plan activation req.

If you can not activate, I'm not going to pay any bills from this
months. Please look in to may last record. Your supporting staff have
not manner " How to talk with your Customer"


Regards,
KKY


[protected] Forwarded message[protected]
From: Kuldeep Kumar <[protected]@gmail.com>
Date: Fri, 12 Aug 2014 23:53:05 -0700
Subject: My Request
To: ccare.[protected]@idea.adityabirla.com

Hi Idea,

Please activate data plan of 99 rs per month. Mobile No [protected] is a
corporate plan HCL199 there are also offer 99 for access data use.
please activate as soon as possible.

Name :- Kuldeep Kumar Yadav
Corp Name:- HCL Tech. Pvt Ltd
Plan Name :- HCL199
Billing Address :- Flat No- 706, Bharat Residency, Indrapuram, Ghaziabad, U. P. 201014

--
*Thanks & Regards, *
**Kuldeep Kumar*
*[protected]*
*[protected]@gmail.com*
*


--
*Thanks & Regards, *
**Kuldeep Kumar*
*[protected]*
*[protected]@gmail.com*
*


--
*Thanks & Regards, *
**Kuldeep Kumar*
*[protected]*
*[protected]@gmail.com*
*


********************************************
An idea can change your life.

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-- Thanks & Regards, *Kuldeep Kumar**[protected]**[protected]@gmail.com*

Below mention is my Issue 1) without any intimation you have upgraded my billing plan from Total-425 to 450. 2) As I have not given any request for bill plan change, You have automatic generate bill plan change request behalf of me without my confirmation. 3) IT is showing in my recently generated bill, Due to plan upgrade from - My 600 MB free 3G pack was not applicable between 14th Aug'14 to 19th Aug'14. For that you have charge me 229.92 Rps which is baseless as I have not given any request for plan upgrade. 4) There is very poor response from you customer care executive as they don't understand what customer asking and also they have refused to provide me a email ID of nodal office (according to TRAI rules customer can have information about Nodal office of service provider if required) As Idea have change my billing plan, my 600 MB free 3G pack was not applicable between 14th Aug'14 to 19th Aug'14. Due to that billing team have charge me 229.92 Rps which is totally improper as nobody from Idea have intimate me that during this time my free pack is not applicable. Also in data notification usage was never exceed 596 MB (In notification when I turn off my data connection) I want refund for 229.92 Rps which you charge me without any reason as I have obtain 600MB 3G pack for month. I request you please take necessary action and do the needful. My details are as under. Name: Nisarg Modi Idea Mobile Number: [protected]

I am Nethaji. I have been using two idea post paid numbers [protected] and [protected] for the past one year. I wanted to terminate my connections as I am going out of the state. I had requested for the same before 10 days and paid my dues. But it took around 10 days to raise my request by the idea customer care people in pondicherry for termination. I have struggled a lot during these 10 days since I have not got the confirmation even after paying the dues. They people in the idea showroom pondicherry even stopped attending my call. Since I came out of the town, I had to request many friends to go directly and enquire about the matter for 5 days. After such a struggle, my termination process was started only before two days. Again yesterday, a person from retention team called me and told that i can change the sim from postpaid to prepaid just by giving one of my id proof and photo. When yesterday my friend went with the id proof and photo, they ased him to come afterwards. When he went later, the spoke to me and told that they will call me today morning at 11 o clock and will tell me about the details. I asked for their number since I predicted that they will not call me. As i predicted, they did not call me yet, and if i call to that number, they are not attending the call. Should I again continue such struggles? Better, you try to terminate my numbers and leave For any details, contact me in [protected] or [protected]

I wasraised portability request & IDEA representative call me for retain mynumber, And seeoffer me one New Plan and see told me my existing Internet plan will be thesame and just Voice plan get converted, but aftertwo to three days my voice plan is get converted but Internet plan was stoppedby idea. I raisedthe same thing with Idea Customer care also but no positive response from hissite. I just wantmy old plan will be continue for Voice also & Internet also. Pls helpme on the same.

I was recieved a offer from idea in my inbox. Then i active this plan and i was got 85 mb only, but i was not recieved extra benefit from company.Then i was call in customer helpline no. again and again but every time they tell me that the technical problem are issue, call after 4 hour then i call but same talking with me.

Hi, I have two number of Idea in CUG Plan with credit limit of 1000. Now when we are calling to each other the charges are added in unbilled amount. Also [protected] is mostly on roaming and i have activated Rs 75 Free Incoming in Roaming on Idea Network, still the incoming charges are added in unbilled amount. Last month when the bill was generated it waived of all the CUG call charges and incoming charges which were added in unbilled amount and bill was of correct amount. Now the problem is that as eveything is added in unbilled amount, my unbilled amount reaches the credit limit within 7 days and after that my number gets disconnected. Kindly rectify the unbilled amount calculation or increase the credit limit so that number does not get disconnected. Thanks.

Hi Team, Since last few days I am experiencing very bad network on [protected] number. Signal strength is very low in the area mentioned below: Sai Nagar, Near Bidar Road Railway Gate, Udgir, Dist: Latur, Maharashtra. Pin: 413517 Earlier the service was very good, but now I am in a mood to switch the service to some other network provider. Please do the needful ASAP.

I have purchased a new Idea Postpaid Connection worth Rs 300, after 10 days i made a call to 59059 to activate that sim but unfortunately the address i have told them did'nt matched with the address already feed in their system. The customer care executive said " I cant activate this number " . I beard the loss of 300 rupees also now they have raised the bill for that number that hav'nt activated.