Idea Cellular Complaints & Reviews

This complaint is regarding the mobile #[protected]. I must say that Idea is a big piece of crap and your services sucks big time! From the day I bought the postpaid SIM card, I’ve been struggling with poor network reception, exceptionally slow speed even on 3G mode and last, but not the least, indefinite call drops. Keeping everything aside, the billing procedure was something that really pissed me off! I mean the customer isn’t dumb that you can try cheating him so easily. Just have a look on my bill. It’s near about 4, 100! I paid 1, 500 within the first week on taking connection so you guys started thinking that I’m a loyal customer and I’ll pay whatever you charge! First of all I’ve got enough evidences to prove that you guys were wrong on your part if you try to sue me. I mean if you don’t gimme the data that I’ve subscribed for, how can you charge me fees on it? I subscribed for Rs.650 data plan which comes with 3GB unlimited internet. After subscribing, I just got some 600MB out of it! Where were my rest of the data gone? Well, I got a blunt and boring response stating that I got the data on pro-ration basis. Cool! I wasn’t satisfied with these terms, but I had to accept whatever it were. Being a heavy Internet user, I had to activate the data pack again and one more followed by it. I was aware of the pro-ration crap, but was unknown about the fact of bogus “Charges” on pro-ration, neither did the customer support staffs bothered to tell me about it. They never told me that I’ll be charged additionally for “Activating” data pack. So it’s clear that it’s your dirty trick of earning big bucks by giving very tailored data so that the customer should activate a new data pack and you can implement your “pro-ration charges” on it which is of course, hidden. I activated data 3 pack times because I never got the full data from the pack that I activated. The actual total charge for 3 data pack is just Rs.245.16, but the “activation’ or “pro-ration charges” on it is Rs.1, 488.80! Hell! Can you imagine, the charges are 7 times more than the total cost of data I’ve used? If you guys really implement this “pro-ration” charge then why didn’t any of your customer support officer told me about this? Why was it hidden? Next is about my whooping charge of Rs.1830.7 which was charged o[censored]sing the data. How could you charge me for using the data even though my data pack was active all the time? Like I stated earlier, I’m a heavy Internet user, so I keep data pack all the time active (That’s why there were 3 consecutive data packs). Although my data pack were active under which I’m not supposed to pay a single buck to use the data, how could you charge me for using it? And that too 1, 800! That’s really a big buck. One more interesting thing I’d like to mention, I face a lot of network reception problem in my area although it’s the major area of Mumbai i.e. Girgaon, Chowpatty. I tried registering the complaint zillion times, but it isn’t solved till date and still I’m getting just 2 bars, facing call drops and extremely slow data. You won’t improve your service, but would charge the customer as much as possible and implement all sorts of hidden fees. So from above two cases, it’s very transparent that you guys are trying to cheat me and charge me as much as possible because I paid my first bill without any complaint. Also, your customer support staffs are pathetic! They are the rudest guys I’ve ever seen. Instead of solving my problem, they just said: “You’ve been charged for what you’ve used. If you don’t pay your bill, your services will be closed. For other related information…..thank you for calling idea.” I tell you what, I’m encouraging you to please go ahead and shut down my service ASAP. I don’t want such a crap service where I’ve to struggle for getting proper reception and still I’m charged for what I haven’t used or unaware of. I’m also treated as dog by your so-called “customer support” executives. If you don’t reconsider and tailor the bill, I myself is going to throw the SIM in Chowpatty beach. This was my first “real” bill cycle and you’ve given the worst shock! Do you think that if you’re going to charge me such crazy bucks, I’ll stick with you? Forget! So either reexamine my bill or close the services. I’ll be more than happy to switch to a service which charges honestly and don’t treat customers like dogs. And now I understand why my fellowships were refraining me from taking a Postpaid connection.

Name: Dr.Rajkumar Pujari from Bangalore, Karnataka, Cell.no(Idea-sim): [protected] Complaint Details: Unnecessary Mental Disturbances & Torture to the Customers by FAKE Calls and SMS by idea cellular company -Recorded CAlls come to our cell phone from different phone numbers of Idea cellular. This is not a SERVICE to the Customers, It is mental torture & Disturbing Mental Peace of customers. Complaint is Registered @ Bangalore, Customer care says (One week Time or % working Days), My objection is Why % to & days time is needed. If Special Offers is asked for, They do within a Day, For such complaints, Weeks Time is taken & Complaint is not solved My Complaint has to be solved with in a Day(Today Itself)Date:13.08.2014, Dr.Rajkumar Pujari, @ Bangalore, Karnataka

Dear sir/mam my phone no is [protected].sir two days ago internet not working in my phone {nokia 5800 express music} . and not give me GPRS SETTING .5TH times in a day i call the customer care and i told that 'give me GPRS SETTING .and he always say you cut the phone and you recive a GPRS SETTING.then i cut the call and not give me GPRS SETTING. PLEASE HELP ME I M VERY UPSET PLEASE GIVE ME GPRS SETTING

Dear sir, on 8th of August i have taken a idea SIM Prepaid sim, for which i have submitted all relevant documents . This sim i have taken through" Mobile stores" in Punjagutta, hyderabad., As such my sim is not activated ..My mobile no is: [protected].. M.Srijagannadh, Flat no: 406, RK towers, Mayuri marg, Begumpat, Hyderabad. Please look in to this and do the needful at the earliest possible .. Regards, M.srijaganandh Hyderabad Cont: [protected]..

I got recharge with Rs 90 my idea sim No [protected] on 11th August 2014 from which I got Rs 80.10 talk time. Another recharge coupan of Rs 155 for 1GB for 30 days scheme on 11th August 2014. I niether made any call nor activated any service through the same sim. However, surprisingly the balance had became Rs 0.003 on 12th August 2014. Although, the internet service is working well and still >700 MB balance is there in internet balance.It seems that the idea mobile are cheating the customer which is very unfortunate.

My Number is [protected] I have Made Recharge of Rs. 39/- for the scheme I to I 10 p.per minute, and I Have Recieve the Message Of activation of Scheme. But the scheme is Not activated after recharge of Rs.39/- for I to I 10 p.per minute So Please do Needfull R N Patel

Dear Idea, I have deposited extra amount for porting out request. As per my last bill dated August 5, 2014, INR. 86.62 is still in credit in my account. My number had been ported out from Idea on July 21, 2014. Please refund my excess amount deposited to you. My account has been closed and I can't reach to idea customer care because I don't have a idea mobile number now. Warm Regards Nikunj Jain IIM Indore Mob. [protected]

We need to have all call details of the idea number incoming and outgoing from sept 2012 to july 2014 mobile number [protected] in their name of Rati Hada address 128/18Y, block, Channo Sadan, , Kidwai Nagar, Kanpur-208011 Please send to email: [protected]@gmail.com

I have many problems with my Idea prepaid mobile no.[protected] for Delhi since I started using smart phone. 1.I don’t receive sent sms messages from particular mobile numbers on many occasion whereas the sender received delivery report. 2.Since yesterday I am unable to send any text message to any mobile number but charges are deducted from my account. 3 3.Idea mobile's wedsite link to file your complaint is just a fake link when you try to submit your complaint on the company's link, it refuses to accept and you see the message on your computer screen "Maximum 250 characters are allowed" and when you click on option"ok" the entire text of your complaint disappears. Idea is a big cheat, never take this connection or else you will regret forever. Never take an Idea connection.Idea is a bad idea.

Got a call this morning saying that you won a lottery of 25 lakhs in KBC. Tracked the call through true caller and it shows the number is from pakistan ( [protected] ). Please look into this matter very seriously as a lot of calls are coming from this lottery fraudsters. These fraudsters try to con customers into divulging sensitive personal information. Request to seek immediate attention.

i working on the phone through inter net, and evevery time its shows service messages repeatedly on the screen, and it's really imbarassing to me wokingr o, the phone so please do something. my idea phone no. [protected]. yours Sagar chaud

Hi I am Vivek Chourasia, I have port my number from BSNL (Madhya Pradesh) to idea (Madhya Pradesh ) on my number [protected]. but i have been calling for for 100 times now but not able to connect . I am NCR noida for 1 month, i am using [protected] but it not activated, i tried 59059.but no connetcion. Pls resolve get me number activated.

My number is [protected]. I reacharged with 198 rs unlimited pack but now my fup uses are start as per ur condition it gives mee at about 40 kbps speed but he gives mee 1-3 kbps speed.
then plz increse my speed at about 20-30 kbps.
if you cant increse my speed then i will complaint ur company in grahak ceva...
i hope u help mee...

thanking for your help.

Sir,
I have taken idea no [protected] from special outlets provided by idea representative at IIT Bombay Campus, they told that number will be activated by evening, later said it take 2 days after wards they closed their outlet and no one is there to whom I can contact please activate my mobile no.

Sir, on my cell phone no.[protected] i recharge of rs.249 for 3g 1gb data plan for 1 month, on 30/07/2014 at 8.26 pm and on the same date i made another recharg of 35.00 at 8.37 pm for 3g rate cutter wrongly, hence my 3g data recharge of rs, 249.00 was laspsed by company and ratecutter was activated.

I requested sevral times to costomer care officials to refund my rs 249.00 but they have no refunded me my rs.249.00 nor data pack.
Please help in the matter.

Dear sir
My name is reetesh mob no [protected] and using idea service more than 3 years and using plan 1299 which offers 5gb free of cost for a month and i hardly used 2.5 gb in a month but in the month of july the billed 2293/- for net chages which only for 31 st july 2014and when i check with customer care they say these chages are good and not able to reverse .So now i have two option either i close the idea and shift any other cellular comany

Pl.Help urgently

My number is [protected], i had recharged my mobile no with 3G data pack of Rs 248 having 1GB data and validity of 1 Month on 08/08/2014 at 7.20A.M with Paytm(Transaction receipt-Order no: #[protected], Fri Aug 08 2014) but the pack didnot get activated, so i recharged again with a data pack of Rs 7 having 1 day validity at 8.30 A.M on the same day through self activation), the pack get activated immediately. Now Idea cellular executive is saying that since you put 2 recharge on the same day. so the later get activated and the previous one get lapsed. I just want to say that either the company should activate that pack which i recharged with Rs 248 or refund my money.

R/Sir, I am submitting complaint for SIM of Idea and number is [protected] AND [protected], which is registered in my name and which have lost by theft and using it cleaverly. Kindly try to trace & track him, inform and obilige me. Your Manohar lal E Mail: [protected]@yahoo.co.in mob. no. [protected]

Seriously, IdeaCellular think-tank need to look at thier processes in depth ... I came across the most stupidious call earlier with the customer support team. I've had 3 post-paid accounts for the over 1.5 years and recently changed plans after visiting the local showroom. After a couple of weeks, when I had an emergency my services on one of my accounts were barred and the reason I get was document submission. Alright, when asked them to check the other accounts they say that they have documents already. So, here's my question ... when I went to the idea showroom, I gave them one ID and they made the photocopies to submit. Now, is this my responsibility to make sure they submit it and follow their due process? Why is my service being barred? What am I being asked to visit the showroom again for no fault of my own? Why can't they just use one of the IDs in other account OR call the showroom and get this squared away instead of barring my phone? After impatiently being on the call for over 45 mins and being transferred to 3 reps in the process, I had my anger to a level where I could have hit the person if he/she was physically present before me ... the most ridiculous thing I've heard from a telecom company that should do anything to keep their customers happy and extra effort made to the ones who's been loyal and for so long. I'm hoping that this eventually gets people higher up in IdeaCellular as audience and see what pains we go through for no fault of our own. Imagine having an emergency and stranded and not being able to call? They never notified me that they didn't have the document and never made the effort to get it from the showroom.

My wife (Mrs Sandhya Gupta) holds an idea number [protected] from last 1 year. From last 2 months the bill generated has increased drastically. On talking with customer care executive on 31st July'14, i came to know that in the month of June, yearly rental of Rs 499 was charged so the bill amount was higher. Now, in the month of July'14, i checked that internet charges has been put as Rs 900. My question to you is – 1. Based on what request, the internet has been activated on mobile number – [protected]? Please show us the requesting message\mail from our side in which we requested to activate the internet pack. 2. If internet is being used, generally there is plan (for e.g. in Vodafone I have plan of 1 GB for 250 Rs rental), please let me know what plan is activated on this idea number? 3. Generally, in any internet usage plan, once you reach the upper limit of data usage, the service provider sends a message notifying the limit. Does this facility available with IDEA? What action is taken once the upper limit has reached? Please help me clarifying my doubts. My number is [protected] <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />