Idea Cellular Complaints & Reviews

Dear Sir/Madam, Please find below my complaint details. Name: Raviraj Pawar IDEA A/C No :[protected] Mobile No. : [protected] I have started using IDEA GPRS Service from April 2014. At that time I've opted '1GB(2G)' Data Plan for rental of Rs. 150 per month. Later on I found that this Data Plan is not sufficient for me... so I decided to switch my existing 1GB(2G) Data Plan with 2GB(2G) Unlimited Data Plan. So for that last month on 27th or 28th June, 2014 I had called IDEA Customer care regarding switch of 2G Data Plan. When I asked for possibility of Data Plan switch respective Customer Care representative told me that I can switch to new Data plan i.e. 2GB Unlimited. At that time I have also asked him that whether I have to pay any extra charges apart from rental of Rs. 150 for existing data plan as I have used almost 100% data limit of existing data plans. For this query he responded as 'NO'. So I have gone ahead and asked him to active 2GB Unlimited Data Plan for me. Now, while looking at my bill details I found that rental of my previous Data Plan is charged on Prorated basis i.e. Rs. 110. And also I've been charged for another Rs. 559 for exceeded Data usage. I was not informed about this calculation for my existing Data Plan usage, otherwise I'll not opt for switch of Data Plan in middle of my regular billing cycle. Please note that I am not hesitating to pay Rental of Rs. 150 for my previous Data Plan but it is not biased to adjust this rental on Prorated basis and charge for exceeded Data Usage as these details are not informed me when I called to customer Care. At the end I just want to request you, please correct my bill amount and resend my updated bill. I have sent this mail to 'ccare.[protected]@idea.adityabirla.com' on 8th July, 2014 and 16th July, 2014. But till date no communication happened with me from Idea regarding this mail. Looking like all IDEA persons are too busy :(. For same reasons, I have contacted to IDEA customer care also by calling 12345. Every time they assured me that I will get call from back-end(which is responsible for Billing) within specified time but till date I didn't got any call. I will explain sequence to you... On 8th July, 2014 I sent mail to 'ccare.[protected]@idea.adityabirla.com', when I got auto-reply/auto-responce (System generated mail) that they will call back me within 24 Hrs. But there was no call back within 24 Hrs i.e till 9th July, 2014. On 9th July, 2014 I dialed 198 for logging complaint regarding this. My complaint is logged for same. After 2-3 days I got call from Idea Team, regarding this complaint. When I explained them situation they told me that I will get call from back-end team till 16th July, 2014. But there was no call till 16th July, 2014. So on 16th July, 2014 I have sent below mail again to 'ccare.[protected]@idea.adityabirla.com'. This time I didn't got auto-response (might be IDEA servers are also too much busy). Same day I called to IDEA Customer care(12345), when I explained all situation to them concern person assured me that I will get call from back-end team within 24 Hrs. Till today there was no such call I received. So Today also I called customer care, where I got horrible details about my previous calls, like related to my complaint I registered on 9th July 2014 (IdC1-[protected]) has been closed successfully mentioning details which indirectly explains that I am (mean Customer who registered complaint) is happy with resolution. but actually that complaint was closed by assuring me, I will get call from back-end team till 16th July, 2014. This is very ridiculous or the customer care representatives you have employed are hopeless... WHILE CLOSING ANY CALL/COMPLAINT they are logging comments in there view which will keep them on safer side. (Might be for appraisal purpose to show there successfully closed/resolved complaints). No one have mentioned things which I asked them to mention. (like... my billing end date is near, please act immediately... no one has mentioned this). Also, It seem that there is no proper communication present between different departments of IDEA. Because, every time Customer Care representative told/assured me that I will get call from back-end between specific time duration but no call happened till date. :P COMMUNICATION BETWEEN DEPARTMENTS IS ALSO AREA WHERE YOU MIGHT NEED TO IMPROVE. "You are recording all customer calls for internal Quality purposes". I am requesting you, please listen all my previous recorded calls from 6th/7th July, 2014 till date. My bill payment end date is 21st July I.e. Tomorrow and I am contacting Idea since 8th July... Every time I got assurance only. At the end, I just want to mention that, I am not going to pay any charges for which I was not informed. Otherwise I don't have any option other that stopping opting IDEA Service. I will pay all valid charges of my bill till date and will ask you for stopping all my services. (VALID charges mean all charges except Exceeded Data Usage charges applied me in my July 2014 bill, which are not informed me) In any case I am paying tomorrow my July 2014 bill excluding charges applied to me for Exceeded Data Usage (i.e. approx Rs. 560).

i was recharged idea prepaid mobile on 18/07/2014 11:00pm for night 3g data offer of 512mb worth of RS 29. My amount was debited in my main balance i got messages from company i got 512MB 3g data. But when i was starrting browsing on 19/07/2014 12:30am my main balance amount was debited. after that once again i recharge my mobile number with RS 29 with using 1219 call option on 19/07/2014 12:40am .again i got message 512MB 3g data.after that also my main balance was debited. 2 times i was not get any data. when i was trying to complaint on call center about this matter. Atleast there are not ready listen my problem. kindly take action on this matter and do needful to me. my number is [protected]

I activated do not disturb service in my idea number 2-3 months back bcz i was getting 3-4 promotional call & sms everyday from idea & other companies. But now i am only getting lots of promotional calls and sms only from idea. When i call to the customer care every time they reply we have registered your complaint and it will be resolve very soon. Even some times when i called on customer care no. after 10pm they guys abuse with me. Wowwwwwwww Idea great job done.

3rd Class customer support & 3rd Class services.

Dear Sir/Mam,

I
Ishan Bansal S/o Mr Salil
Kumar Bansal R/o H.no 1240/27 Nanda Nagar Indore (M.P) I
regret to inform u that my mobile number [protected] has been swap
illegally - unauthorized by someone of idea executive (Rahul,
Sameer telecom Raipur )

I was holding This mobile number([protected])
since last 7 months i was using this in regular basis, before this incident the
outgoing n incoming are completely stopped and the network was also not
available and when this incident was happened i was in Goa that time my younger brother
was using the number. And when i came back to Indore, and started my No. that
time I was shocked that time because my number was using by some other person
by the name of "Shadab Khan" from Raipur . as per our
conversation he was badly abusing me & say its mine number and i have purchased
this no from so called rahul, sameer telecom Raipur at 5000rs.

Suddenly
i talk to Mr. Jaideep singh
makkar(Sale Head of idea cellular M.P) and i discuss with him about the
incident he gives me the number of Mr.
parvez khan ([protected]) (Some one of Idea executive) and he says to me
that don’t worry u bring out your
documents and the old sim card and we will get your number back
immediately, I have
submitted my all documents to, Ms.Nupura Kshirsagar(Appellate officer of
idea ) and Ashiwini thakkar (Senior Manager of idea M.P) for this no.
investigation.


Now
i am suffering from this problem from many days, and i also raise
complaint on idea appellate, and have not get resolution of this
complaint, you can see my Froward mail below.

Kindly Accept my this mail As compliant against Idea Cellular Ltd.Indore who is fully responsible for this case,
I also have Raise this Complaint at Consumer Forum Helplinen-[protected].

Consumer Forum Helpline Complaint No. is :523198.
My Alternate No. is [protected] For Contact.

Please help, Need your Help Urgent,


Your faithfully,


Ishan Bansal,

Indore,

I am facing the problem of incomming and outgoing SMS is not working since Jan 2014. I have also changed my SIM card keeping the same number with idea service at mahesana, at that time it got working but 10 days later, it again stop working of SMS incomming/outgoing. Whenever i go for complaint to 12345 it says, go to 198. and 198 says go to 12345 and bot are charging me as their routine of 50psise / 3min. but not giving any solution, all the time they reject to take complaint by saying that their PC is working slow and call them two hour later, and we have to pay again and again the same rate of talking with them as 50paise / 3min. I really feel tourchered as they only talks but does nothing. Krishna R. Deovanshi

Company has deduced wrong balance from my account no o[censored]pto rs 500. last deduction was on the name of Internet usage but i have and i had data balance at that time.. i have the complete proof... . This hAppend twice with me.. Customer care refuse to help as they say i Didnt had data balance... BUT I HAVE FULL PROOF .. My mobile no is [protected]

Dear Sir, I am using an Idea net setter for last one year. In my life I never find such a bad service provider in india.From morning 10AM to Night 8 PM(around) there is no speed in my area. and every month I am getting a bill around 2000. If i paid a day later they are asking me to pay100 etc. I have register a complaint to appeal authority but no response for multiple time. Now the next issue I am not able to disconnect too. beacause i did not want to pay the late fee. Smithin [protected]

Dear Idea Cellluar, Please help me to port out my number from your network. You have twice rejected the porting request. I have made the extra payment of INR. 300.00 (200+100). Please check the same and let me know if there are any other dues payable by me. I have post-paid idea connection. Please inform me for any dues before rejecting porting request. I hope you will help me to port out this time. Regards Nikunj Kumar Jain Mob. [protected] [protected] Forwarded message[protected] From: nikunj jain <nikunj.[protected]@gmail.com> Date: Mon, Jul 14, 2014 at 1:53 PM Subject: [protected] To: customercare <[protected]@idea.adityabirla.com> Dear Idea Cellluar, You have rejected my porting request twice without informing the reason for it. It appears to me that you are using the post-paid bill as an opportunity for cancelling my porting request. First of all, this is highly disgusting and I have been highly disappointed by your customer service. I, therefore, has made an additional payment of INR. 200.00 so that you may feel embarrass and help me to port out from your network. At the sametime, you have not provided the bill related query and other answers to my queries addressed on July 1, 2014. I, once again, request you to kindly help me to port out from your network and kindly consider INR. 200.00 as advance for the same. Do let me know for any other expenses/dues that I have on your network or even if you want to charge me for anything, I'll be happy to pay for easy and fast port out from your network. I hope that some urgent action must be taken in this regard. Regards Nikunj Jain [protected] Forwarded message[protected] From: <[protected]@idea.adityabirla.com> Date: Tue, Jul 8, 2014 at 5:23 PM Subject: SR# C1-[protected] Submitted To: nikunj.[protected]@gmail.com Dear Customer, your request for Port Out has been registered with us successfully for [protected].Your Service Request No.C1-[protected] would be actioned within 44 hrs. by 12/07/2014 5:23:40 PM. We thank you for preferring Idea cellular and look forward to servicing you. Please note: This is an auto generated mail, kindly do not reply to this mail. ******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. [protected] Forwarded message[protected] From: nikunj jain <nikunj.[protected]@gmail.com> Date: Sat, Jul 5, 2014 at 10:21 PM Subject: [protected] To: customercare <[protected]@idea.adityabirla.com> Dear Sir, I have made the payment of INR 365.10 on July 1, 2014 before I decided to port out. Please answer me the following queries: On what grounds, you have rejected my porting request? Your network is so nice that four of your customer executives can't have a proper communication to me. This is your problem because you didn't provide a good network. I am not responsible for your inconvenience to reach me. Why didn't you respond me for any matter related to port out on my e-mail? I have already made the payment of INR 365.10 and since the bill is generated on July 5, 2014, I would have made the part payment before July 20, 2014; the timeline that you provide me. In fact, I would have paid today but again you have not updated the amount into my account and the bill shows INR 410.68. Please clarify me why INR. 365.10 is not credited into my account and the same is not deducted from my current bill? Why I have not been informed by you before you decided to reject my porting request that billing is the criteria that I need to complete first? It appears that you are using this as an opportunity for you to reject my porting request and get additional billing on me for not closing the account on July 5, 2014. I am not liable for any dues after July 5, 2014. You reached me for finding out the reason for porting out and other false claims for improving the network which I don't need. Why I am not provided the details for easy porting out? Is this how you treat you porting out customer? Why you want to give pain to the customers who are fed up with your network and want to close the relationship faithfully by settling all the accounts fairly (payment of INR. 365.10 on July 1, 2014 proves this point)? Please give me the reasons for rejecting my porting request. I urge you to check my bill generated, again emphasizing that I have made the payment of INR 365.10 and do inform me the remaining payment. Please help me to port out from you as early as possible. Please use my alternate number to reach me [protected] or mail me but make sure the porting out is done as early as possible. Regards Nikunj Jain P.S. Attached is the advance payment of INR. 365.10 on July 1, 2014.

Alike portal/ webpage for the Postpaid customer to login, there is no portal / web page found on idea cellular website for the prepaid customers where he/ she can log in and find details and facility from personal profile to recharge, transactions history etc. Such personalized pages are available on the website of other service providers

Good morning, I'm a professional with 1 year child, since a couple of days, from [protected] mobile number, getting missed calls in the early morning daily, which is causing sleep disturbances to my baby and me too, we are professional doctors and could not go station to complaint, consider the issue and resolve it soon. such disturbances can impair our treatment.

My Number [protected], and i am from Angamaly, Kerala. I have given the PORT request on 5th July from Airtel to Idea. But not yet activated . Now it is the time to expire the PORT code. Now i dont know whom do i contact to get it done quickly.

Dear sir/mam,


I using Idea postpaid 1299 plan, No . [protected].


For sending message in bulk i have taken 50 rs sms
pack on 05/07/2014, id [protected], your customer care representative
told me that there is no. limit on sending messages. But just after
sending near by 100 messages 'message sending failed message started
coming', while calling on ur cc he said to refresh message center no. which i have already refreshed number of time.


And ur cc giving the same respond replied number of times, after registering complaint for the same on 15/ 7, no. [protected], today afternoon on reply from ur side told me to remove Sim & reinserts after an hr, But surprisingly it was not even showing network for 4 -5 hrs..


Again I had to register the complain no. C1-[protected], After a long discussion to ur Representative Mr. Anil wakade,
who was saying me to go to idea store & get a new Sim & were
not even ready to get complaint, What kind of solution is that?


Now just after 10 minutes network came, I have already change sim slots, and even inserted sim
in new cell phone, message sending problems still persists, there is no
problem in my cell, I am able to send no. of messages from my other
sim o[censored]ninor.


I activated text service for sending messages to a group very urgently & still ur not able to resolve the issues.THAN WHAT IS THE USE OF THIS SERVICE & WHY SHOULD I PAY FOR THAT?


KINDLY PROVIDE ME A CANDID SOLUTION ON THIS, OR I M HAVING LEGITIMATE RIGHT TO NOT PAY THIS MONTH BILL.


--
Thanking you,
With best O'regards,


Rajiv chalsey

[protected]
[protected]
[protected]@gmail.com

Hi, I used an Idea postpaid number [protected] and disconnect the same as of 20th May 2014 and on the same day I cleared all my outstanding amount which was 620 rupees (Attached the invoice screenshot shared by the idea office). The idea office I got the number and disconnected the same was from is Yadav communications, sector 22 gurgaon, haryana and the person incharge is Mr. Pappu Yadav. However from last few days Idea customer care people have been bothering my relatives (They got their numbers from the call history) to pay an outstanding bill of 250 RS. I went to the same shop today 15th July 2014 and Mr. Yadav checked the details and told me that the number was not disconnected but rather temporirily out of service and checked that a bill was generated for the month of June. He also checked that he did process the disconnection as of 20th May 2014 but not sure why the bill was generated and had no further answer to why I am getting billed and kept saying that the no will be disconnected. When I asked him what is going on he said I cant help you further and you have to go to another Idea office at some location. This is simply unacceptable and highly unprofessional behaviour to call my friends and relatives when clearly they have my email address and can send me an email regarding everything.

Dear Idea cellular I am M. Shanthikumar my mobile No. [protected], I recently become a Idea customer, yesterday I recharged Rs.110 for calls, and Rs. 197 for data, The same day I lost Rs. 110, because I used internet for few mints, yesterday I struck up in the Rain, I tried to make a call but it said u have no balance and you can some loan which it can be deducted from next recharge so called to the number but by mistake I called *150# it was the internet recharge I was not aware of it, after that I recharged 30 all I lost with no reason, then I called to customer care and I asked the reason, she told that because 5 rupees lone you lost Rs. 197 now I am very much frustrated because I lost more than Rs. 300, within a day which I did not utilized it for my purpose. I am requesting Idea to look into the matter and consider my problem and refund or reverse the amount, The reason behind my Request is: 1. I did not ask you for the loan which is popped up on my phone. 2. If the loan causes such a massive lose if some thing goes wrong you have to provide the terms and conditions before proceeding. 3. If every new person is learning the way of recharging in this way by losing hundreds of rupees then the Idea is cheating the people. Kindly look into the matter, my communication No. Is [protected] Waiting for your reply.

I have been using a IDEA Post Paid number [protected] for last four years. This time idea cellular has charged me which I have never expected. I have been wrongly charged for Rs. 495 and Rs. 99 in the form of SMS - MT and WAP download respectively. Neither I have sent any SMS on the number mentioned in the bill nor have I used these apps. I have been using this number for a long time. You should get prior approval before activating these. This is a huge amount which I have never expected. I am not able to pay these charges. Please give me the waiver and send me the new bill asap. Regards Dinesh Kumar

dear idea cellular,
my no. [protected] have been using idea post paid services for more than 1 years, what i found in this bill is a SMS -MT charges of 120 for no reason, i find this happening with other customers, this is a kind of cheap trick played by your renowed service, please correct the same and issue the fare bill..if no action is taken by you the trust on you will be dissolved and i prefer switching to other network in no time...

Hi Sir/Madam, Myself Sudhir Mali, mobile no. [protected] customer of idea cellular company Yesterday (14-Jul-2014) I was trying to activate sms pack, so I used usd code to activate, but by mistakenly I activate another two packs. One was 1.2p/s calling and other was std pack for one day.It was my mistake so there no issue and I accepted. Later on I immediately called to customer care to know whether that pack is auto renewal or not. So idea customer care told me that both pack are not auto renewal. After that I activate sms pack with correct usd code and charge applied 5rs for 50 message.Upto this is correct. Now in morning (15-Jul-2014) I got one message that 5rs deducted from my account. I called to customer care the person told me that its a downloading charges, so I told him I have activated Internet pack so how is this possible, he told me some sites take charges and I did not download anything, I told him let me know from which site I downloaded. he checked into system and told me that he do not have any information regarding it was fake answer. I told him that I got message in that its telling &#039;call pack is activated and 5rs deducted. So he told me, again I have to checked information he then later on told me its charges of sms pack, and sms charges is deducted yesterday night, and also I got sms charges message. So again fake ans. I told him I got message of call pack is activated how can you say this sms pack is activated. I did not activated sms pack in morning its activated at yesterday night. I want my 5rs back and stop this service. Please do something hoping for postive response as like before. Thanks and Regards, Sudhir Mali.

Dear Sir,

This mail is with respect to m mobile number- [protected], which have been disconnected permanently under DND violation to me by appellate officer delhi mail, there was an outstanding amount of this number approx- 3100 Rs.
And now I an facing huge problem from idea recovery agency who are very rude and indisciplined in their communication.
The girl who calls 100 times continuously to the call list people is very bad in her behavior and dont listen to any body.
I have talked to her, i am receiving her calls and asked her not to do this I will pay amount in the month of august, as the number is already closed permanently.

Please do the needful to improve the customer service communication and executives who are very rude and in disciplined.
The numbers from which i get the calls are:- +[protected],[protected].

Please do something to remove this trouble and help me out.

Waiting for your kind fast response.

Warm Regards!

Priyesh Prakash
[protected]

i have lost my Mobile with Sim No [protected] at 12.12.2012. then i request to idea customer care for same number but the company has deny to me.today accidently i have call to that number and anyone has picked from faridabad. so please do justification for me.

I port me reliance GSM number in idea for hope provide a better network and service. but idea is not provide the network the idea network is very very lazy I goto the terris but provide only 2 network cell and my 3g internet pack is convert into 2g internet and 2g internet is very very lazy and dump. I very very frustaid to the idea network only 2 mb file is download in 5minute and more time is disconnect my net. I request plz solve the network problem other give me a UPC code for port idea network to Vodafone. Vodafone is more more better then idea before porting check the Vodafone network is good then idea so port on Vodafone but its very big mistake port in idea.but again request solve my network problem. This mail copy to send the consumer form the complaint of my 3g net pack is waste and its responsible of idea and this copy send to the trai.