Idea Cellular Complaints & Reviews

Last friday, I got a 3G net pack for Rs.250 and a balance recharge for Rs.1000. Thursday morning I have around 400KB and Rs.965 left. Around 2pm, I go for an exam that got over at 5.30pm. All this while my mobile was in my bag, untouched. I try to make a call after the exam and my internet pack is over and balance is Rs.0.2. I call customer care and they say that because the internet pack got over, it used balance. Their point may be valid. But they also added that between 2pm and 5.30pm, over 3GB of data had been used which is why the balance is gone. If no one touched my bag during that time, how is it gone? I checked the data usage on my mobile and it says only 877mb has been used all day (which includes the time my net pack was working).

I recently ported from BSNL to idea. Porting was successfully completed on may 10, 2014. But since porting i am not receiving incoming calls from some networks like uninor etc. It is giving an error message "THIS NUMBER DOES NOT EXIST". My contacts are terminated with this issue. Please look into this issue and make my number [protected] globally contactable. I think they should change the network to idea in global servers as it is giving BSNL error message.

Sir Maine Apna No. [protected] 20 May 013 Ko Idea postPaid Se Airtel Prepaid Main Port Kara Diya Tha Jisme Idea customer Care Ne ye Confirm Kara Tha Ke Aapke Bache Hue Security+Advance Bill Ki Bachi Hui Rakam Aapko 45 Dino Ke Baad 7 Din Ke Andar Mill Jaayegi Aaj[protected] Ko Mujhe 3 Month Ho Gaye Port Kaaraaye Hue Par Mujhe Abhi tak Apna Refund Cheque Nahin Mila Aur Idea Post paid Office Se Mujhe Koi Help mili |Maine Idea Main Is Adhikaari Mr. ARVIND [protected] Se Bhi Baat Ki par Main Inke Jawaab Se Santusht Nahin Hun |Kripya Karke Meri Help Kijiye SHOBHIT [protected]

My Mobile no:[protected] registered in the name of Bhilai Cement Pipe manufacturing company, 70-A, Nandini Road, Industrial Estate, nandini road, Bhilai(C.G.). Mr. Ravi Upadhay oExecutive of Idea office in Supela Bhilai came to fill the required documents 75 days back. I had asked for 5 connections to be changed from AIRTEL to IDEA.Inspite of repeated reminders he didn't even bother to send the signed papers from his side. PORT out message was given on the same day from all 5 mobiles and he was given the numbers received on reply messages. After 40 days 2 sim cards were provided for nos: [protected], [protected] and rest 3 are still not changed to IDEA. Complaint was lodged to the head MR. R.C. Saluja but even he didn't pay heed to the problem.Now evev after calling Mr. Ravi Upadhay for 20 times he is still not taking any action as I wanted the connections together under CUG plan. Please help.

My idea number [protected]. I had a great network problem from 2-3 weeks. Can't access internet. Always got disconnected. Also, they didn't give any good offer. Vodafone in this area much better. I should port in vodafone if you don't look at this issue.

Dear Idea Team, I (Ashish Kumar Jain) a customer of pos tpaid (Connection no. +91 [protected]) service of "Madhya Pradesh and Chhattisgarh" circle of IDEA cellular Ltd, approached to SM Associates, Near Ambaji Apna Bazar, Gorakhpur Market, Jabalpur ( M.P.) 2 months earlier with a request to change my postpaid service into prepaid, they clearly denied and refused share any evidence of such process laid down by Idea, Then I discussed this issue Mr. Ajeet Sondhiya, Sales Executive of Idea who had given me this connection 4 years ago and he understood my concern and advised to visit store again for the same and if they deny then refer my name. On Saturday evening, 17th May'14, I again approached SM Associates, Jabalpur with request for postpaid to pre-paid change. Again same issue arise and this time I am able to submit my request even after lot of arguments and persuasion by Mr. Ajeet Sondhiya to Executives at center. Request has been taken and as advised I surrendered my Postpaid SIM with necessary documents and payment. After surrendering my SIMs at store, my wife has called up me on surrendered number and came to know that someone else is using and picking phone on this number. Now I have, two critical security concerns on this surrendered SIM/number ([protected]) -----Why number is still active and how someone else is using when number is not meant for further use. ----Is it technical mistake at the end of Idea or Idea Employee is misusing it. I request Idea team to quickly catch hold the Employee/person who is misusing the number /SIM supposed to be deactivated and migrated to prepaid. I hope Idea Team will take quick action and restore my faith for such harassment and irresponsible behavior . Best Regards Ashish Kumar Jain Cell:- +91 [protected]

I have just bought Idea Postpaid connection and I got 1 gb 3g net free. so as a prorated I got 716 mbs to use but I used around 722 mb and they charged me extra 102 rs for this which is not correct because according to charge it is 2paisa/10kb so it would be around 10 to 12 rs. Not more than that and when I complaint about it customer care said that charges are correct because you have used 50 mb extra which is 766mb but my idea bill says it is 722 mb and now they are not giving refund of the money and I am keep compaining about it. Please help me to resolve this issue. Thanks, Minkes

Hi, I have taken a new idea connection no. [protected] from idea store at Rama market, Munrika (South Delhi) in the last week. I did not get the balance amount as promised during the enw connection hence visited the store today to get all the details. But there was very suprising & unresponsive reply from the executive, i am sharing the reponses received from your executive : 1.I already done the recharging from my side, if the balance is not appearing then i cannot do anything. 2.You can go the gurgaon(HO) and asked/complaint about it. (This response was received after confirming from the idea toll free number that no any recharge of amt Rs. 103/- has been done till now) Even she confirmed that you can do the police and complaint about it. I was surprise with the response received from her. I am not much worried about my balance amt but just wanted to know about the type of customer care services from Idea. I agree that there are good service being provided from Idea team. So can you please suggest me that if self or my friends continue their services with Idea then we should expect the same type of response ? Kindly suggest ... Thanks, Gurudayal Sahu

Dear sir, I am Bhupinder Kumar, H.No. B-43/A, Idgah Quarter, Prem Basti, Sangrur I have relaince prepaid no. Is [protected] and i have a another Idea postpaid no. Is [protected] and i want to get incoming & outgoing call details of last three months. Its very urgent for me i[censored] want to get any information about that no. Please contact on[protected]. Please resolve my problem early. Please send me call me details on this email id: kumar.[protected]@ yahoo.in before any misshappning and please do not disclose the both no. To anyone

Dear Customer Care I shall be highly pleased to inform you that there having some delay to pay my two mobile number bills, numbers are :- [protected] and [protected]. Some of your executive calls me on 17.05.14 and told me about the bill and he also told me that bill is pending from March billing cycle, I told him that both connections are uses by my brother but he is out of town and he back in this month and then I will pay the bill whatever pending is. I am also told him that I am also having some Idea number and I pay total 1600 bill without using all of my numbers so 500 bill is not any matter but he threat me and through me very much rough behaviour that he will destroy me and he will erase me if I do anything wrong . Then I was asking him that is he threats me? He told me that he threat me and he really destroy me then I told him that IF HE CHALLENGE ME AND IF HE THREAT ME THAT HE IS ABLE TO DESTROY ME THEN I MUST SEE HOW AND WHEN HE WILL DESTROY ME “I AM WAITING FOR HIS CHALLENGE”, If he thought that I am totally scared about his threat then I must accept his challenge if he success to destroy me then after destruction I will pay your phone bill. Your executive number is: - +91-[protected]. I am waiting for his taken action. Thanks & Regards Sabuj Bhattacharyya M:+91-[protected]

This is important to inform you that I have purchased IDEA 3G SIM CARD fromlocal idea office since 13 May 2014 on Tuesday the SIM NO is[protected] and mobile no is [protected] firstly I want to know is itsim card 3G or not and want to know what real prize of this sim card ? Becauseoffice staff cheated me with taking extra charge of sim card 250 Rs. Internetis working very slowly and they charged extra Rs of sms and others Kindly do something as soon as possible and confirm me what i have asked you. Thanx ! [protected]@gmail.com

Dear sir, my no. [protected] a bihar idea cell no. It is atomatic ACTIVATION of idea talkies facility and deduction of rs. 30 from my main balance... in last time on 17th April and deduction rs 30 and now rs 30 deduction reminder today for continuing ... that I never want to do this. Now I am in roaming and it was also activate in roaming... I was called to idea customer care through paid no. For deactivation, , , , and now my today is reminder for deduction for rs 30...AND HARE THE DEACTIVATION NO. 155223 IS NOT WORKING... I AM IN ROAMING. PLS HELP I request to idea cellular that please deactivate and refund my money rs 30. If you will not do that I will go for consumer court for that. thanks

I subscribed to Idea AP as i moved to Hyderabad. After all the services got activated, i subscribed to a 300 MB(for INR 100) 3G plan. I took this plan on 23rd or i guess 24th of April. It turns out these plans are on pro rata basis, so i was only allocated some 70-80 MB data for use as their were only 7-8 days in the month left. But nary they told me about their pro rata policy. I also made an enquiry call and their customer care executive didn't tell me about pro rata policy explicitly(which he ought to). And nowhere in the process of subscribing to this plan have i seen the word 'pro rata' mentioned. So i started using this plan thinking i had 300 MB of 3G data for use till 30th. So in the final bill they added INR 596 for the data that i used after finishing my 70-80 MB quota. I can ignore this as an error on their part and can simply move on if they deduct this amount from the final bill. But they did something for which i think they deserve to undergo criminal proceedings. They just kept sending me messages saying that i had full 300 MB data for use(seems more like a tactic to loot money from consumers). Now refer to the photo proof i attached. They sent me this message saying that i still had 86 MB of data left after i had used 213 MB of data(when acc. to their policy i was only eligible for 70-80 MB of data and the rest of 143-133 MB data i used was actually being charged for). So when they were actually charging me for every extra 10 KB, they made sure that i remain unaware of their stupid, money looting policies by sending me these misleading texts. I made several calls to them, registering my complaint multiple times to different representatives over and over again, everyone of which assured me that the issue will be solved in few hours and none of these people got back to me later. And now today is 16, if i don't pay their bill today they'll add some even more amount in the bill on account of late charges. This was my first experience with Idea and trust me they are a terrible telecom services provider. Even the overall experience of their services(speed, connection, network strength) has been much worse compared to their counterparts like Vodafone and Airtel. Now this is my final request to Idea people, please deduct that additional charge for data usage. I'll just walk to the consumer court if your people called me asking me to pay the bill.

Dear Sir/Madam I have already to tried to bring my problems( please see below) to the company's appellate authority, but no redressal has happened. My post paid t prepaid migration was not processed despite the email I got. No communication from Idea of any type except auto acknowledgement to the complaints to appellete authority ( despite the time period mandated by TRAI .Of 39 days is over) I would like you to please enquire into the matter and ensure justice to me. Sincerely, Shashank Gupta [protected] [protected]@gmail.com Previous communication to Idea By me: Dear Mr. Vinay Saxena (SD Head-VP) 1.I would like to remind you again that I have yet to receive any communication with regard to my previous complaints( with regards to service on number [protected]) to you. 2.I have copied the mail I got from Idea Customer Service with regards to postpaid to prepaid migration, but services has not been started on the prepaid simcard provided to me yet. 3.I also want final postpaid Bill to be sent to me after deducting the security I have already paid. Sincerely ShaShank Gupta idea number: [protected] [protected]@gmail.com Alternate contact number. [protected] as above number is not in service Dear Customer, your request for Postpaid to Prepaid migration for Mob.No. [protected] has been processed successfully through Communication Id C1-[protected]. We thank you for preferring Idea cellular and look forward to servicing you.2 Please note: This is an auto generated mail, kindly do not reply to this mail. ******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. Appellate Delhi <appellate.[protected]@idea.adityabirla.com> Apr 5 to me Dear Customer, Thank you for writing in to us! This is an automated response to acknowledge the receipt of your email. As per TRAI mandate Appellate authority will resolve the appeal within 39 days of receipt of the appeal. Meanwhile, for assistance on any other matter, please contact our 24X7 customer care helpline: - " For queries, please dial 12345 (chargeable @ 50p/180 sec) from your Idea mobile no or [protected] from non-idea number (chargeable as per tariff plan). " For complaints or requests, please dial 198 (toll free) from Idea no. For information on our products & services, you may also call our self helpline 53500 (toll free).You may also use our toll free service CARE (*147#) for information related to your account and latest offers. We would like to take this opportunity to introduce an easy and convenient way of managing your account online by registering on our website www.ideacellular.com Assuring you of our best services at all times. Warm Regards, Appellate Officer – Delhi & NCR This is an auto-generated response. Kindly do not reply on this mail. ******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. On 4/2/14, shashank gupta <[protected]@gmail.com> wrote: > Dear Mr. Vinay Saxena (SD Head-VP) > > I would like to bring your attention to my various problems with idea > cellular service. > > I was initially a AIRCEL-prepaid customer and got a call from a IDEA > franchise or IDEA ( I don't know which ) with a offer if a change my > service provider to IDEA-postpaid. The plan (Some of my friends got > same offers, they wisely ignored that) that was offered was a > corporate plan (STD_STN_199), which was not clarified beforehand. > RS.100/- was collected, which was a security, or so I was told, and > supposed to be deducted from first Bill) along with my documents from > my residence so I am unable to identify the IDEA showroom or franchise > responsible. Now while activating the number I came to know that the > offer which actually supposed to activate was (Value_199). I was > forced to activate it for the sake of continuation of the my mobile > number. Neither IDEA showroom nor customer care is willing to tell me > that exactly who collected my documents or on which center it was > submitted. At the time of activation I was told that it was possible > to change the plan, which did not happen when I contacted IDEA > showroom in Patel Nagar (Yashoda Enterprises). Now we come to my > second problem, I applied to change my postpaid to prepaid as I wanted > to keep the number but didn't want to pay any money to IDEA. It has > been more than 15 days and I get messages of registration of the > postpaid to prepaid migration request followed by a message saying > that the request could not be processed at the moment. (most recent > one (ID C1-[protected])). I would like IDEA to clarify something. > > 1. Is it not Idea's responsibility to see that it's customers get what > they were promised. > > 2. Is it a common practice for Idea customer to get receipt on for > every purchase on any retailer shop? if not then where is my 100 > rupees? > > 3. On which center/franchise/showroom my documents were submitted ? > > 4. If Idea is not responsible then who is, so that legal proceeding, > which are highly unlikely but possible in case of continuation of > present stats quo, can be initiated? > > 5. Am I liable to pay for postpaid fixed charges for the extra days, > when the migration from postpaid to prepaid should have happened in > 4-5 working days at maximum didn't happen due to delay ? > > I am looking forward to solutions to my problem. > > Sincerely, > SHASHANK GUPTA > [protected] > [protected]@gmail.com > > alternate contact number. [protected] > > PS: I have sent my attached my related Identity proof, and residence proof. >

i have changed my mobile network by MNP from airtel to idea. The idea retailers said to me "sim is Rs.100, and talktime is 200, and idea to idea 10p/m, idea to other 30p/m, it will be activate in one week". after one week sim is activated. but the talktime 200 is not credited in my balance. so i have recharge my account Rs.10 (9:43am) (it is a first recharge). After that i have received a sms (12:29 pm) from idea. the sms is "you have recharged with Rs.201, enjoy 600Mb of 3g internet browsing" . it is credited in my 3g balance (600 Mb) (it is a second recharge). but there is no recharge plans @Rs.201. i requested to custumer care but there is no response for me. please help me to refund the amount in main balance...pls sir that mobile number is:[protected]idea)

Dear Sir/Mam I hereby inform you that i am getting a vulgar message on my cellphone from two numbers which is [protected], & [protected], I am married girl from jharkhand, and some unknown person messaging me on my number please take some action against this number.

hame ye bataya jaye ki idea ka mimimum speed rate kya hai 2G me.maine apka prachar NO ULLU BANAWING dekha tha, achha laga aur yahi sochkar maine idea ka prepaid service liya.lekin mai aapke is service se bilkul khus nahi hu, kyoki hame speed rate Min-00.06 to Maxi-9.00 kb/s mil raha hai.My idea no is [protected] hai.3G ka koi plan hai to batai.me use v try karunga. Alternate no-[protected]. [protected]@gmail.com

My complaint

Sir i am using idea network from last 8-10 years
I have not got a single sms that my 3g pack is going to expire on
23.04.2014 idea started decucting my amt from my main balance so i
Called customer care there ideas representative named suraj talked to me
And he provided me the information that u can recharbge with our 124
Pack for 1gb 30days so i recharged with 124 rs and i got only 375 md 3g
Data for 21 days (He has to tell me recharge with 127 for 1gb 30days
)the information provided by idea representative was wrong so i lost my
124 rs and i am afraid that my scheme of 127 rs for 12 months will also
Lapps or what? So plz help me for my complaint

Dear Sirs, I am a premium customer of Idea Cellular and paying almost Rs.3500 every month. I have two numbers with me. [protected] and [protected]. Recently I shifted from Pune to Chennai. I want to change the tariff plan. I first went to your website and tried to change the plan. But your website is not allowing me to do that. After that I called 12345, The agent at the other side told me This is only for TN and I have to call [protected]. Last 5 days I am trying to call that number. I go through all the IVR and finally when I wait for the Customer Care executive to reach, the call says your call has been put on hold. This continues for 3 - 4 times and then the call disconnects. Now I am unnecessary paying huge bills for no Use, I am not able to change my plan through your website, I am not able to contact your call centre. Please suggest what I should do?.

i have recharged with 127 in idea they give me 1GB blackberry plan for 1 month but after 3-4 days use now it is not working on my mobile i called around 40 times at blackberry care but they are unable to resolve my problem still i am suffring ...