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Idea Cellular
Idea Cellular Ltd.
Customer satisfaction rating: 60%
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16196
COMPLAINTS
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Idea Cellular Customer Care

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
981
down
447

Mobile:
Mobile:
+91 95 9400 4000  [Head Office]
up
714
down
355

Fax:
Fax:
+91 79 2323 2251  [Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

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Customer satisfaction rating
60%
Complaints
16196
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1928
Resolved
8747
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Idea Cellular Complaints & Reviews

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[Resolved]

Hi,
I am using mobile number [protected] from last 2 years approx. with Idea Cellular mobile service providers. From last few months the Idea providers activated a feature called "Talk Time 299 Rental" on my number and are deducting Rs 299/- on a monthly basis. I called up customer care and they replied saying I have accepted this feature with their customer care representative. I asked them to share audio where I provided my consent to that feature. But they are not ready to share it.
Any call to their customer care is also useless as they are not ready to revert changes.

Kindly help.

Anand Vivek Khanduri
Contact mobile numbers:
[protected]
[protected]
Aug 13, 2020
Complaint marked as Resolved 
i am suffering for the loss of 20 rs per week for the last of one manoth i dont want to pay 20 Rs per week kindly help me Mobile no-[protected] pls deactivate as early as possible & give massage to my cell
i am suffering for the loss of 270 rs from last one month i dont knw thats each vices...every time i call they respond as some services activated...yesterday again i lost 80rs and i called to the customer care so that they dont have any reason of my deduction this is very bad as we had taken idea foe the better services kindly help me Mobile no-[protected]. we do not expect this from idea and & kindly refund me the amount...
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    Hi sir

    I have using idea prepaid students sim and my mobile no is[protected].In this sim i have an inbuilt option...
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    everyday balance is reducing by 2 rs and saying that your fashion mms subscription is auto renewed by reducing your balance by 2 rs.

    i made many calls to customer care but still no action is being taken.
    they say we will deactivate this with in 24 hours, your balance will not be reduced hence forth

    I wanted to deactivate this value added service i did not wanted at all.

    my phone number is [protected]

    Mohammad Parvez (Ghaziabad)
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      My No is [protected]

      I have a Prepaid connection. Have enabled RC98, Data connection with Free usage upto 2GB, last month.

      From the last 2 days , I am receiving innumerable messages about the data usage, on screen and Text messages, almost every 5 minutes. please stop thema s they irritate the customer with too much information which is not required. send a message a day of the total data used and the data available or inform him when the data limit is going to be crossed.

      THe customer care is worst ever. No compliants are taken and they dont understand the requirement of the customer!
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        From last 15 days so many times i've called up to complained about CLIP service activation to idea customer care on my...
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        [Resolved]

        Hello,

        I bought an Idea Net Setter 3g USB data card. I Have Activated Rs 845 Plan (6 GB).The Number Of Net Setter Is

        [protected]. Model E1732 (7.2Mb).The Problem Is That My Net Setter gives Very Poor Speed. I Am Getting Speed Of

        250kbps Only. I Can't Stream any videos from Youtube etc. I have been Trying To Contact Customer Care But They Says

        All GPRS Supervisors Are Busy Or The Call Disconnects After 5 Minutes Music From Idea.

        I Am Very Sad To Say That idea is Cheating Customers Like Me. If there is so slow Speed then Why one I Have To Pay

        A Huge Amount.

        Please take Necessary Action To my complaint and Speed Up My Connection and stop cheating and improve your customer

        care.

        Anurag Sharma
        3g idea no: [protected]
        Aug 13, 2020
        Complaint marked as Resolved 
        i hv idea netsetter 7.2 modem no. E-1732 my 3G networks r deactivate in my datacard i want to active it 4 that i hv which prcedure follow ?
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          I want to submit Complaint Positive Review Neutral Comment
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          This is to bring in your notification that I am disappointed because your
          > service of IDEA MOBILE .
          >...
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          [Resolved]

          sir,
          I am recharged my idea cell phone connection with 97 internet package. My mobile number is [protected]. I am continuously recharged last 6-7 months with this package. They are provide 69MB daily internet browsing with 30 days in those days(almost 2070 MB usage). Today 23/09/2011, I am also recharged the same package with flex recharge method. then they send a confirmation and package activated message about the recharge. after the first usage, I have a message 'You have 1024.06MB browsing balance'. on the shop the are published a advertisement with recharge 97 have 2GB browsing. Then I called the Idea Customer care, and discussed with the problem. They are not officially declared this, its on testing. then I am requested to change my plan to earliest package. they are rejected my request and drop my call

          I am recharge 97 with my knowledge and the advertisement on the shop. but the are provide the useless and uninformed package to me. I don't know what should i do. please help me
          Aug 13, 2020
          Complaint marked as Resolved 

          Idea Cellular — Uninformed activation of Service on mobile

          Hai,

          My name is Seema Devi. I am subscriber of Idea Cellular.This is second time the service providers are activating Unnecessary schemes on my phone and cutting money from my account .Then I called their call center number, but the employees always try to avoid it by saying that their system is not working, call after 4 hours.When I called them they again say call after 4 hours.Usually they takes 7-8 days to deactivate the service and in this way my whole balance reduces to NIL.
          This happens everytime I Recharge my phone .

          The service providers are be-fooling customers like me by forcefully activating their useless services.

          Thank YOU

          Name :SEEMA DEVI

          Contact No: [protected]

          Email :[protected]@rediffmail.com

          Idea Cellular — confirm.message for internet browsing not sent

          I am Somenath Mukherjee. My moblie No is [protected]. I e-recharged Rs.98/- for internet browsing and also Rs.35/- top-up dated on[protected] around 9.30A.M. After recharge message came on my mobile "Your Rs 98 recharge is successfull and same for Rs.35". Before recharge my balance was Rs.10.58/- after recharge my top-up balance is (10.58+35)=Rs.45.58. After 12 hours one message came on my mobile " confirmation message will given when plan is activate" But this is not sent to me. After 2 day I try to use internet but failure,and also deducted Rs.45.29 from my main balance .
          Then I contact customer care many times,SR No-1-[protected],SR No-1-[protected] and SR No-1-[protected]. I also contact Nodal officer and Appellate officer but my porblem is not solved.
          Please do something for this.
          plz mail me my mobile bill statement details of mobile number [protected] & [protected] for the month of November.My email id - [protected]@gmail.com.
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          plz mail me my mobile bill statement details of mobile number [protected] & [protected] for the month of April.My email id - ngi.[protected]@gmail.com
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            Operator - IDEA Cellular
            Mobile no. [protected]
            Grievance: Deduction of Rs. 5 / day without any reason
            br...
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            [Resolved]

            Dear Sir/Madam,

            I am vijayakumar my mobile number is [protected] i am using idea service from last six months, 16.09.2011 i got massege saying that you need submite your id proof and photo within 3 days to aviod barrings, then i have submitted on 18.09.2011 but they have stoped my all incomeing calls aswell as out going calls from 20th i am really unstasfied with this service. i working in marketing depertment where i have to use mobile allways i last about 50000 rs bussness because of this.
            Call barring
            Aug 13, 2020
            Complaint marked as Resolved 
            i change my mob. no. from MTNL to IDEA at[protected] but today[protected], my address verification yet not complete but no body came for verification.
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              Sir i am using idea from last three years and my no. is [protected] but now I have a problem 5 Rs per day are deducted from...
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              [Resolved]

              i have received a call from a mobile number [protected] which is a harshad number fro idea company a person called and using abbusive language and when i call back to him the computer replies that the number does not exist. what is this when a call come from a number then why that number not exist. i want the person name and the address of that person.


              Kindly help me
              Aug 13, 2020
              Complaint marked as Resolved 
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                Respected Sir/Mam,
                i am Jasbir dalal from bahadurgarh. i had recharge my mobile with Rs 50in idea number [protected]...
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                [Resolved]

                Dear Sir
                I would like to inform you that Rs. 399 has been deduct from my account on 14/sep/2011 for Blackberry service, my mobile no. [protected] IDEA CELLULAR LTD, still Blackberry service not yet activate, know I request you to please activate my Blackberry service services immed. Or refund my amount immed.
                Aug 13, 2020
                Complaint marked as Resolved 
                DEAR SIR,

                I HAD SUBSCRIBED BLACKBERRY SERVICE BY Idea (Choor Co.) Cust. Care Centre (Allahabad) ON DATED 14/SEP/2011, on my mobile no. [protected]. but till dated no service been actived on the dsame number, allthough charges for this service in being deducted 14/sep/2011,

                This mobile is very big choor Co. like relince, so i request you to please instruct Idea Choor Co. to refund amount Rs. 399/- immed i dont want any more to cont.., with this choor co. This co. very big Choor co. lier. and frod co.

                Thanking you

                aslam [protected]
                [protected]
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                  [Resolved]

                  Dear/Sir
                  Aplicant ne Apne Airtel Mobile No. [protected]&[protected] Ka M N P ideaMain Date 11/12/9/2011 Ko Shiva p c o Molarband Extn 3rd 60 feeta road Near Mother Dairy Badarpur Se Karvya Tha Aur Airtel Ne Merye Uprockt mobile No, Ko Date 14/9/2011 Ke Night 10.30 pm Ko Bandh kar deya Aour Idea Ne Meri Uprockt Mobile No, Ko Start Nahi kiya Hain Anekon Bar Sekait Castumer Caire Per Kar De Magar Camplaint Nambar Nahi De rahen Hain Aplikant Real Estate Mai Job Karta Hain Phone Bandh Hone See Aplicant Ko Bahut Dhan Hani Ho Rahi Hain
                  Aplicant Aap Se Preyar Karta Hin Ki Aplicant ko Harjana Delaya Jaye Aur Phone No, Start Karvya Jabe Annya Thaa Aplicant Sacham Nayyalya Mai Vad Dalne ko Majbuor Hoga
                  With Regards
                  Pramod Sharma, H,No, 2299/63 Block E-2 2nd 60feeta Road MolarBand Extn BADARPUR New Delhi 110044 Mobil (pp) [protected]
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  idea selular Ltd
                  Location: BADARPUR, South Delhi, Delhi, India

                  Pramod Sharma05 on Sep 17, 2011

                  M N P Chattipurti
                  Dear/Sir
                  Aplicant ne Apne Airtel Mobile No. [protected]&[protected] Ka M N P ideaMain Date 11/12/9/2011 Ko Shiva p c o Molarband Extn 3rd 60 feeta road Near Mother Dairy Badarpur Se Karvya Tha Aur Airtel Ne Merye Uprockt mobile No, Ko Date 14/9/2011 Ke Night 10.30 pm Ko Bandh kar deya Aour Idea Ne Meri Uprockt Mobile No, Ko Start Nahi kiya Hain Anekon Bar Sekait Castumer Caire Per Kar De Magar Camplaint Nambar Nahi De rahen Hain Aplikant Real Estate Mai Job Karta Hain Phone Bandh Hone See Aplicant Ko Bahut Dhan Hani Ho Rahi Hain
                  Aplicant Aap Se Preyar Karta Hin Ki Aplicant ko Harjana Delaya Jaye Aur Phone No, Start Karvya Jabe Annya Thaa Aplicant Sacham Nayyalya Mai Vad Dalne ko Majbuor Hoga
                  With Regards
                  Pramod Sharma, H, No, 2299/63 Block E-2 2nd 60feeta Road MolarBand Extn BADARPUR New Delhi Date 4/.10/11
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                    i need the incomming coal deatails of my number [protected] from 1 june 2011 to 17 september 2011

                    its urgentbr...
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                    SIR,I AM A STUDENT AND IN THE PREVIOUS WEEK I BROUGHT A IDEA NET SETTER FOR SURFING THE INTERNET .WHEN I BROUGHT IT THE RETAILER...
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                    Dear sir/madam,

                    I want outgoing and incoming call and sms details of my idea prepaid no. [protected] ASAP on...
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                    MY OUTGOING CALLS WERE BARRED FOR SUBMISSION AND VERIFICATION OF POSTAL HOME ADDRESS AS THE COMPANY ITSELF NOTED THE ADDRESS...
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