Idea Cellular Complaints & Reviews

I WENT TO YOUR CUSTOMER CARE OFFICE AT HYDERABADON 23/06/2012 AND PRODUCED KYC(PAN CARD,REGISTRATION CERTIFICATE ISSUED BY RTA) DOCUMENTS.I HAVE AGAIN VISITED ON 25/06/2012 FOR REACTIVATION OF THE SIM([protected] OWNING SINCE 2007),GOT ACTIVATED BY 12.29PM ,CONFIRMED BY THE PERSONNEL OF THE OFFICE MR.VENKATESH VIDE PHONE NO[protected] AT 12.29PM .BUT ALL OF SUDDEN INCOMMING/OUT GOING CALLS STOPPED.I HAVE APPROACHED THE OFFICE AGAIN ON TODAY AT 4.55PM AND CAME TO KNOW THAT THEKYC SUBMITTED BY ME REJECTED.SO CALLED THE AADHAR WHICH GOVT IS DISTRIBUTING RATION AND OTHER CONSUMER ITEMS HAS NO VALUE IN THE TELECOM FIELD.THEY ARE NOT READY TO PART THE REJECTED DOCUMENTS.RESPONSIBILITY CASTS ON THE STAFF PERSONNEL TO HANDOVER THE REJECTED KYC OF THE CUSTOMER .THERE ARE SO MANY CUSTOMERS LIKE ME ARE PENALISED TO PRODUCE THE DOCUMENTS AGAIN AND AGAIN .ONE THING IS THAT NO PUNISHMENTS ARE AWARDED FOR BLOKING/STOPPING CALLS .IT IS SHAME ON THE PART OF THE IDEA CELLUAR INSPITE OF MY REPEATED COMPALINTS ARE NOT AWAKENED.I AM BORN IN INDIA AND CITIZEN HOLDING RESPONSIBILITY POSITION NOT FROM ANY OTHER COUNTRY.HOPE MISCREANTS ARE CREATING USE OF YOUR OFFICE WITHOUT PROOF.YOUR CAN WELL ENQUIRE EVERYTHING AT ANY POINT OF TIME.

WITH REGARDS
SM JEELANI
1-2-215/A/2,FLAT NO.2,DOMALGUDA HYD-29

Dear Idea Consumer Care,

I received a missed call on my Idea number +91 [protected] from the number [protected] again today 28th June at 5.30pm

Kindly look in to this is really a matter of concern or i will have take some other necessary actions

Regards,
Rashida


My earlier complaints are as below

[Dear Idea Consumer Care,
I received a missed call on my Idea number +91 [protected] from the number [protected] yesterday evening, 27th June 2012 at 09.25pm.

Apart from that i had also complained about missed call earlier also for which i haven't received any reply

The earlier complain is as below]

[ Dear Idea Consumer Care,
I received a missed call on my Idea number +91 [protected] from the number [protected] today morning, 07th Dec 2011 at 10:03am.
When searched on the net, i found a similar complain against the same number on Airtel complain site which is as below
(I received a missed call on my Airtel number [protected] from the number [protected] today morning, 23rd Aug 2011 at 7:57am.
When searched on the net, I found that this number is from Pakistan.
Kindly see to it. Hoping for a quick resolve. Smita)

This is a matter of concern as Airtel and Idea users both are receiving similar missed calls and needs an action to be taken upon ASAP so as to prevent future mis happenings.]


Kindly look in to this matter as this is a matter of concern.


Thanks and Regards,

Rashida
[Complaint comments]

Sir,
My name is Avni Verma and i have lost my Idea Prepaid Sim Card.
so, i want to block my sim card immediately, so that anyone cannot make use of it illelegly.
Please acknowledge me ASAP.
i shall be highly obliged to you for this kind work.

My number is [protected].
Address: 214, Girls hostel
IIIT-Hyd Gachibowli
Hyderabad, 500032
India

Mail id: verma.[protected]@gmail.com

I renued my BlackBerry survices 399 plan on Date 24/06/2011. after cutting Rs.399/- Subscription charges my Balance was Rs.150/- + in just 4 days the companey has been diducted every day approximatly Rs. 10 or more per day under deta charges. When i called on Companeys complaint no 198 no budy taken my complaint saying ur balance has been diducted for ur downloading but i dident downloaded any thing and dident used any kind deta survice other than BlackBerry Survices provided by The Companey. in addition to that i wd like to tell u that when i sleep in night while no use of phone and it was on standby mode and when i check balance at morning some amount of deta charge has been diducted by the companey. kindly take strict action against such things against mobile companey. MY mobile no which i have the complaining for is [protected] From MAHARASHTRA CIRCLE

i recharged 21 rs massage tariff.70 massage free in a day.but my balance is going deucted just after 20-30 massage.my no. is [protected].plsss....
thanks

On 12th June 2012, one call from idea customer care came on mother’s phone ([protected]) after I have recharged for 500 Rupees. My father has picked up a call as my mother was busy. The call attender from idea has given some wrong instruction about some facilities to my father and asked for confirmation. As my father is farmer and he didn’t understand the wrong intension he did as instructed by idea customer service man. And by doing that 300 rupees was charged and it was deducted from account. Later on when I contact to idea customer service provider they told me that you have activated some music application to your phone and that’s why money was deducted. My father or mother don’t even know how to use this application.

I have Idea Number [protected] from Last 4 years and from last 1 year I am getting it recharge with RCV16 where I got Rs. 1/- call rate for 3 mins for all over India for 90 days, last time I recharged it on 24.04.12 and got confirmation that the same tariff is given for 90 days to me (massage saved in my mobile and photo attached), but when I try to make a call on 24.06.12 tariff was converted to per second, when I called to costumer care complaint number they communicated to me that tariff is available for 60 days only, I recharged on 24.06.12 with Rs. 16/- which was successful but still rates are same (per second).
I have sent mail to ccare.[protected]@idea.adityabirla.com, appellate.[protected]@idea.adityabirla.com and grievance.[protected]@idea.adityabirla.com also but still there is no proper response from them. Pls help me to resolve this issue and refund my wrongly deducted amount, I will port my number to other company after utilizing my current balance as I have done my other Mobile Number [protected] also.

Rajeev Jethwani
[protected]

Hi my name is alisha…. I need informaton about one person like name and address all i have is a phone number of this person… this person is owning an idea number – [protected]… this person is sending all weird msgs to me …. I dont wanna lodge a complain in police because i will be getting married in a months time so i dont wanna fall into this matters…. This also could be possible that he is a friend of mine so i need to confirm before i could take any action…I did call the idea company but they refused to help me hoping a positive reply from your side….you can mail me on alisha.[protected]@gmail.com

i need my idea prepaid sim call details from 01/01/2012 to 01/06/2012 on my id [protected]@gmail.com my no. is [protected]

It is stated that I have booked complaint regarding network problem on my said mobile no. at 7:45 pm dated 25/06/12, Sr. customer care officer has told me that a SMS bearing complaint number immediately received by you, but it is regretted to say that I have not received any SMS from Idea customer care till date.
My problem: Mob. [protected] not functioning properly due to “congestion in network” “Net work busy” messages are reflected on mobile screen. The problem is available in both i.e incoming and outgoing calls till one week ago. I have used a large number of mobile with the above sim but the problem is still running. Only one or two times calls connected in a whole day.
I call to 198 at 10am to 10:45 am today but the message comes to me that all the customer care executive are busy in other calls.

Dear Sir

Regretfully i have to say that i Ported(MNP) two of my Vodafone No's to IDEA by giving all the documents & porting code on 18th june 2012. But my No. has'nt been activated yet. My previous NSP vodafone has already disconnected my no. Kindly look into the matter.
Following are my details.

Deep Gupta
Mobile No- [protected], [protected]
Address- 786 NEW AHIR WARA OLD FARIDABAD

I have purchased recharge coupon from General store where I was frequently visiting and purchasing idea coupon and BSNL coupon. I was using idea coupon frequently and I am having idea number [protected] for the period of more than 8 years. One month before I purchased recharge coupon from the same shop for rupees FIFTY and scratched the coupon for dialing recharge number. But the serial number was not visible and I cant make recharge of Rs.50. I have attended the shop and told them that the numbers are not visible. The shop owner told me that this is not the responsibility of the coupon seller as the Dealer and Stockist are not giving reimbursement for these type of coupons. And he told me to leave the coupon duly signed by me and he will try to get new coupon from the representative of IDEA Cellular Ltd. But till date no fruitful action taken. The shop keeper told that the Idea Company or any other Company not giving reimbursement for this type of coupons. You can imagine how the telecom.companies are EARNING from the public. The telecom.company earning without giving any services the purchaser of the recharge coupon and also with the partner ship of the coupon making company and dealers. PUBLIC WILL GET LOSS of lakhs of ruppes and the telecom company in gain always. So public should stop purchasing the recharge coupons in future and make recharge from mobiles as several shop keepers are giving this facilities. Recharging from mobile will giving us to check the recarge made or not ? Instead of bearing loss of recharge of coupon amount. I am awaiting for refund of Rs.50 from the shop keeper who is trying to get net coupon from the Representative of IDEA CELLULAR LTD. This type of activities shows that Idea Co. is only interested in earning but not showing interest in customers loss.

I manoj currently using an IDEA mobile no. [protected]. This no. is in CUG plan of ARCIS E Services Pvt Ltd. 415, Udyog Vihar Ph-3, Gurgaon (Hr). My mobile outgoing services are currently on hold due to nonpayment of mobile no. [protected]of Rs. 945/- as per IDEA customer care executive & IDEA outlet. But i have never apply / taken this mobile no. [protected]. As per IDEA outlet this no. is allotted to Manoj kumar name on 31/06/2011 & billing address is same(ARCIS E Services Pvt Ltd. 415, Udyog Vihar Ph-3, Gurgaon (Hr).) with my mobile no. As per details of Mobile No. [protected] from IDEA outlet they show me the details Date of Birth of this person is 21/06/1985 & alleternate Mobile no. is [protected]. But these details are not mine. My date of Birth is 06/09/1980, my alternate mobile no. is [protected] & I have migrated my mobile no. [protected] from Vodafone to IDEA in Sept 2011. So I request you to please provide me the best solution as soon as possible.

SIR, Maine 2g sim ko 3g activate kiya ,but 3g data card may chala raha hun too wo 2g ki speed par chalta hai/ 102 ka recharg bhi kiya tha?

Hello, I just want to know, that I successfully changed my old operator to new operator on around march 2011. my new operator provide my A Postpaid connection (MNP) to me. But i require PREPAID. Dealer tell me after 3 month you can easily change your plan according to your or switch to prepaid in anytime. So I call customer care (IDEA) my current operator for converting my postpaid MNP connection to PREPAID connection. they say's it is not possible, bcas you all ready MNP customer. you can migrate to prepaid services.
So please tell me how I do for the same.

Regards
Ajay

Dear sir
My idea mobile no [protected](gujarat circle) is a prepaid one and I recently (10 days before) activated(earlier it was a postpaid in idea).I found that every day they are deducting Rs5/- from my balance.I noticed this and complained to them but they replied that I am surfing the net.This is not at all possible because whenever I am surfing the net I am getting the message that this much kb you downloaded for this much time and this much amount deducted.In addition to this they are deducting the amountRs5/- every night after 12'O clock because when I am going for sleep I am checking the balance.In the morning I can see that five rupees is deducted from my aaccount.For the last 10 days they deducted Rs 50 from my account.Please take necessary action to refund my amount
j p samuel
[protected]

Respected All,

I am writing to get the justice after being harrased by Idea cellular since December 2011, My Name is Amit Kumar Srivastava and my Idea Post paid number was

[protected]. I have paid 100% amount of my bill on 24/12/2011 on Idea store (Address : G-3, PANKAJ PLAZA NIRMAN VIHAR, DELHI)1012.00 Rs. and requested them to

unsubscribe me from the idea cellular permanently. I believe they did the same, but again I have started receiving the bill on my mail id amit786.[protected]@gmail.com and

call from recovery department of Idea Celluar asking to make the payment I said that I already made the payment and requested to unsubscribe from idea permanently but

instead of hearing my request they started abusing me, sometimes they called my relatives and harrassed them too for payment. I didn't repsonded rudely, I called Vinay

Saxena Applet officer of delhi ([protected]) he said that it will get resolved shortly but I didn't get any result.As I have many responsiblities so I made the payment

again of 557.00 Rs on[protected] and did the full and final through submitting my id proof (PAN Card) on same venue, This time they said that I won't receive any bill

again and they lodged my complaint (Request Number :[protected]. I did the full and final and mailed [protected]@ideacellular describing all details of my full and final

keeping grievance officers in loop.

But Again I have received the bill of amount 27th May 2012 of 347.92 Rs. and started receiving the calls to make the payment. I am very much harrased due this rude

behavior of Idea Cellular After making payment three times I am still receiving the bill from Idea. Its kind of mentally torchar they are doing with their customer.

have all the bills and request number and that will be provided if demand.

I am requesting honorable court to get the justice and to get rid of this kind of harrasment. I won't pay the bill again until I get Justice.

My contact number is [protected] and mail id is amit786.[protected]@gmail.com

Thanks and Regards,
Amit Kumar Srivastava
[protected]

One Idea Subscriber(Cell No.[protected]) keep calling my fiance from last night and manipulating identity as my brother(bubai) to gather information and disturbing her continuously.The guy reluctant to listen anything thing and not repented whatever he did.This only prompt me to write a complain against him sothat he should be treated with a lesson.We have to take the courage and come forward to dampen this type of phone crime.
Please suggest and help. Your early response will highly be appreciated.

With Regards
Jubin Gupta
+91 [protected]
Now in Kolkata

IDEA CHEATS YOU BETTER THAN ANYONE!

Idea is the worst serviced provider I have ever known. Today they deducted my 55 Rs. balance without having any cause. When I called customer care they told me that 2G data pack has been expired, moreover they are saying that they have reduced the pack offer of 500 MB to 250 MB. But there is no information or notification send to me (they sends lot of marketing sms everyday, but no info about a plan change) - May be the authority only knows this change.

I wonder how my whole balance is deducted in a glance because I had already recharged 2G pack of INR 15, on 21st June, which is valid till 24th June (3 days). And now Idea says it is expired on today , but its just (23rd) 2nd day of this offer activated. The sad thing is that they are not sending any notice about this termination or plan changes. Since I am always online because of my android phone (which will not work without net connection), I suffered really - it happened on night - now i am not even able to check email.

I called customer care 3 times, finally they promised me refund within 1 hour - and after 1 hour I see nothing refunded. I called customer care again, but from this time onwards they are disconnecting my calls. Now I got it clear that they are cheating me. I dont care about this 55 Rs. since I am an IT professional. But we should not forget that in our country, people are there who strive to survive with such a small amount. If any telecom company is cutting their balance without reason, what is the logic in such hell of companies in this country.

I AM QUITTING THEIR CONNECTION FOREVER.

I STRONGLY RECOMMEND AGAINST USING IDEA OR ANY OF THEIR SERVICES. WHAT A (WORST) IDEA SIRJI!!

sir,
you have activated Idea_ talkies without conformation and deducted Rs. 75/= from the balance, that is very wrong practice. you please credit my a/c by Rs. 75/=. my mobile no. is [protected]