Idea Cellular Complaints & Reviews

Idea — deducting balance without notice

i had owned idea mob# [protected]; and i had actiiveted gprs for one month(97 rs) and two days before idea deducted around 40 rs from my account for the usage of web. And this is not noticed me.when i contacted the coustmer care they are telling the max usage of web is only 69 mb/day.this is not mentioned any were and i am in the assumbsion that i can use 2 gb free.
This is purely a worest serive which given offers with hidden conditionS.
I am going to disconnect the idea serive and going to switch to aicel which have a better serivce.

Dear Sir,

We wish to inform you that your complaint for wrong Deduction related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Ideacellular

Idea Cellular — Disconnection of phone

There has been regular harassment by Idea cellular service providers. Every 6 months credentials are asked for. My phone([protected]) has been disconnected inspite of repated submissions of proofs.
This is quite surprising and paradoxical company is laundering money in luring people to shift to Idea, whetre as it is yet to prove crdentials of friendly service providers
Dr Sumedha Ahal Kotwal
18/1 Carriapa Enclave, Lawrence Road
Wanowarie Pune

Dear Sir,

We wish to inform you that your complaint for Bill Not Receive Related issue has Already been initiated with us; under reference number[protected] and you shall hear on the same at the earliest.

Regards,
Ideacellular

Dear Sir,

We wish to inform you that the services for your Idea number has already been Activated from Idea cellular. For further assistance, kindly contact to our Idea customer care helpline..

Regards,
Ideacellular

Astrix Pharma is missing in the given address and Mr. Nishit Trivedi is also missing and wanted by goa police for cheating and cheque bouncing case.

This nishit Trivedi is a cheat and he had fled from Haridwar, There is a criminal and civil case pending against him at Goa Court.

Any one who gives his current address and location and try to find him will be highly rewarded.

Please call my no. [protected]

Rajesh Gopinath
[protected]@gmail.com

Dear Friends

I'm using IDEA Connection in Rohtak (Haryana), Firstly I used Idea Connection as a post paid connection, after some month i change my connection in prepaid connection, both time company verify my Identity proof.
I launch my complaint in against of message receiving problem at[protected], and company tell me that your problem will be solve at[protected].

But today[protected] I again call customer care for my compliant, then company tell me that tell me your address. I think that they want to confirm my address with my name, but idea executive tell me that Your address not found in our system, so we write your address in idea system. I tell him where is my ID, who is given by me, they told me that Idea rohtak not send id, you go there, and confirm your id, and they also tell me that we have only new id address proof in our system, we not have old id proof in our system, we not found old id proof in our system

Now main problem, 1) if company not receive my id, then how company run my sim, 2) I already confirm many time my id, that time where is company, 3) if company run my id without address, then how many connection is running in IDEA company, it means may be any body can use your Identity. 5) if any body have prepaid old idea connection they can call any activies, then who is responsible? 6) how not found our address proof in idea systems?

this is fully cheated work with our country.
I want request to TRAI, please confirm Idea connections sim address, they are tell me wrong or right.

Thanking you
Abhisak Jain (Rohtak)
My Number is [protected]
My Idea Complaint number is [protected]

I received a telephone call from idea for new connection after submitting a request for new connection on idea cellular website. They promised me to provide a number of my choice which was [protected]. After that an executive (name: rajpal) came to me, I gave him rs. 250/- Cash and he gave me a sim (sim no.[protected], later I came to know that the sim was for number portability not for the new connection.). After some days I got a call from idea people and they told me that the number I had chosen is not available, so I can choose another number but I denied to choose any other number and asked them to return my money, so they disconnected the call without any confirmation. After some more days, a person came to me for verification and he told me that they will provide the same number to me. But after a week I got a letter from idea that some other number has been activated on a sim which was never delivered to me. So I called on customer care number [protected] and they told me that this type of complaint can not be registered at this number, so please call at 198. I DID the same but the same result, they didn't registered my complaint and when I force him to register it, he disconnected the call. So finally I complaint about it to the idea cellular head office at a-68, sector 64 noida (up) - 201301 and they told me that they will resolve the problem within 15 days but after 15 days I got the bill for that number which I never used. I again went to the head office and they told me that it will take some more days. After some more days I again visited the head office and they asked me to gave a written complaint about this and promised me to resolve this issue and to return my money with in 7 days. But today I got a call again from idea and they told me that they are unable to return my money back to me.

In between I tried to call the rajpal and he didn't pick my phone and also visited many my idea showrooms to lodge my complaint but they told me that it can be resolved only from noida head office.

I am totally frustrate from all of this. Please do the needful as soon as possible.

I have tried many times and they didn't respond properly. Even I got two bills from idea of the number ([protected]) allotted to me and I am getting the calls from idea cellular daily to pay the pending bills and I complained about it at My Idea Showroom at you head office at Noida But no result.

Either you people resolve the problem or I have to go to the consumer forum.

Dear Sir

plz hepl me i have idea postpaid no due bill issue my serves suspended but i have pay the payment but still my no [protected] not activated and call to customer care minimum 30to35 times but still issue not resolved and give Complain no also by idea side[protected]

Attch the screen shot also for payment

this is inform to u i have already payment to my both no 22of apr but still my no [protected] still my no not activted and u have to bad C.C really i have callto minimum 15 to 20 time in 2 days plz solve my issue


Rgds/Narbir





************************************************************************ ideacellular.com E-Mail Domain is now i
****

Dear Sir

plz hepl me i have idea postpaid no due bill issue my service suspended but i have pay the payment but still my no [protected] not activated


this is inform to u i have already payment to my no[protected] but still my no [protected] still not activted and u have to bad C.C really i have callto minimum 15 to 20 time in 1 days plz solve my issue


Rgds
Vansharup kushwaha
[protected]

Idea Cellular Ltd. — Online Recharge

I was recharge from IDEA Cellular site on 9th October 2009 with amount of Rs. 200. Recharge was not successfully but Rs. 200 were debited from my bank account. Till today I didn't get reverse of my balance. Lots of time I personally meet to Idea office as well as lots of time i called to there senior officers but they do nothing, they just said we forward your request to upper level, your balance will be reverse within two days. Today its 5 months but it will not reverse.

The name of the officers whom I called / Personally Meet is..
1. Mr. Hiren
2. Mr. Vikas
3. Mr. Pinak Shah
4. PA of Mr. Devangsu Chodhari

And one more thing Mr. Vikas also said me that "Tumhare se jo hota hai wo karlo, tumhe jisko complaint karne hai usko complaint karlo, consumer forum me jana hai to usme jao magar tumhare paise reverse nahi honge." Is this way to talk with any customer??

Please sir, do something on behalf of me and if you say I can also SUE on IDEA Cellular Ltd.

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, Netsetter no., alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC243947 in the subject.

Regards,
Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no., alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC243946 in the subject.

Regards,
Idea Cellular

Dear Sir,

We are thankful to you for your valuable feedback on Service. May we reiterate that we share your anguish and have taken adequate action to ensure the non-occurrence of the same in future.

Regards,
Ideacellular

Dear idea customer care [protected] this is my nomber i am rahumathulla khan
i have every month rate cutter Problem i dont have any offer
plz give me solution how can i activate my main balance defective to activate rate cutter
its possible give me SPL offer all call per min 30 paise
i am not satisfied i wll chage 2 another network
Thanking u

i am having two idea numbers and also another two numbers at chennai. kindly send good and cheap rate cutters particulars my numbers are [protected], [protected], [protected], [protected]. every month you are changing the tariff like aircell .very difficult to continue your rate cutters. still you are developing service with tower problems. so i advice you to develop your service without raising call rates and rate cutters rate . [protected]@gmail.com

Dear idea customer care [protected] this is my number i am Selvarani
i have six month rate cutter but not working my rate cutter.
Rate cutter per mts idea to idea 10 paise other mobile 30 paise but take higher price for two days.
i am not satisfied. Please rectify the error
Thanking u

i am getting miss call alerts more tan the calls since last two three days and that oo untimely where as my hanset is showing full coverage and i have spoken with few other persons in the area who are facing same problem and the condition is becoming worse and worse as time is passing, i am facing same problem in dialing....kindly get the rectification or compensation at the earliest

i have deactivated my dialer tone service as i am searching for my favorite song since last 20 days and i still didn't get it. For this i tried to send sms on 53463 but response was not asper my wants then i asked customer care to activate my song from their side twice but didn't work, then i searched for this on your website Idea cellular still didn't get the response.

DEAR SIR,

I HAVE DEPOSITED MY IDEA CELLULAR BILL ON 1ST APRIL 2011 BUT TILL TODAY (06TH APRIL 2011) MY SERVICES WERE NOT ACTIVATED.

WHEN CONTACTED WITH IDEA CUSTOMER CENTRE TODAY IT WAS INFORMED THAT DUE TO SOME BACKEND ISSUES SERVICES WERE NOT ACTIVATED AND IT WILL BE DONE IN NEXT 12 HOURS.

Hi,

I have taken a post paid connection from Idea Cellular. Outgoing of that number was barred after two days of connection. Upon calling their customer service number - 12345, I talked with customer care executives and their seniors (Mr. Shrikant Joshi and Mr. Ketan Pandey) as well. They said me that the address verification has not happened and thats why the outgoing has been barred.

Continously for three days I kept on giving new requests for address verification. Neither no one turned up for verification nor no one called me for the same.

All the time when I called the customer service number, a new member used to talk and when I used to ask for Mr. Shrikant Joshi and Mr. Ketan Pandey, on one used to come on the line.

This has lead to loss of my time, business and mental harassment.

Being harrased by the company, I thought of putting this complaint.


Anil Kumar Bhuian
[protected]

We are cug idea customers since more than 9 months of company named ORO DENTAL in Pune (Maharashtra).
Before 1 month I want to change my tariff plan to 'MH PRIVILEGE 499' for no. [protected]; and wants to update mail Id. I contacted mr ramkisan(who gave us cug plan). He was used to saying that he forwarded request. We called him 15-20 times. His ans. was same. We contacted customer care, they told us to go idea office. We went to idea office in Aundh(Pune) & Hadapsar(Pune).
In Hadapsar office situation is more worst.
We gave them company letter & application which have stamp & authorised sign & photo Id proof of one of plan member's, as they told initially. After that they were demanding clear Zerox copy, we again submitted that.
Again they demanding only authorised Id proof.
Again stamp on Id proof.
Why they didn't tell us all this things initially in one time?
We were going to n fro in offices, had lots of talk with customer care without any positive solution.
More of times office server is down! What's this!
Then after giving all documents they forwarded request but wrong.!
After 40 hrs my plan changed to 'PREMIUM 499'. But I want 'PRIVILEGE 499' plan; And I clearly write it on application and letter head.
Customer care was saying it was office mistake.
Hadapsar office saying its company mistake & again i have to wait for more than 24 hrs for plan change.
They were also saying I have to pay for 1 day charges of PREMIUM 499 plan.
Why I pay for this foolish mistake, which was not mine? And why I have to suffer?
Now My internet is off n I m suffering of very poor idea cellular service.
Why company is doing my harassment?
Idea office employee don't have any sense of talking with customers, lacks humanity, have attitude. have very poor knowledge, not updated & doesn't have any eagerness to solve customer's problem.
Idea office in Aundh didn't take our request n told that plan can only be change on bill cycle end date & didn't give attention towards us. He was engaged in his cell phone all the time. Does he is not updated or any have other reason.
I want justice for idea cellular co. And specially about behaviour of idea cellular offices of Aundh and Hadapsar.

Dr Yogesh patil.
[protected].
Dr Pradip chaudhari
[protected].

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no., alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC242362 in the subject.

Regards,
Idea Cellular

Dear Sir,

We wish to inform you that the services for your Idea number has already been Activated from Idea cellular. For further assistance, kindly contact to our Idea customer care helpline..

Regards,
Ideacellular

Dear Customer,

We wish to inform you that your complaint for wrong Sales related issue has been initiated with us; under reference number[protected] and you shall hear on the same at the earliest.

Regards,
Ideacellular

Dear Sir,

We wish to inform you that your complaint for Excess Charging related issue has been initiated with us; under reference number[protected] and you shall hear on the same at the earliest.

Regards,
Ideacellular

Dear Sir,

As per your telecon with our customer service associate on dated 21th June 2012, we wish to affirm that your aforesaid concern has been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Ideacellular

Sorry, I for got to give the mobile number to which I am facing such problems...[protected]. Joy Banerjee.

Dear Sir,

We wish to inform you that the charges are charged correct under GPRS usage as per plan tariff. For further assistance, and we regret to inform you that we are unable to process your DND request due to verification criteria. Thus we request you to kindly contact to our Idea customer care helpline for further course of action.

Regards,
Ideacellular

idea/netsetter — net setter not working

I stay in surat. I purchase idea netsetter with unlimited data plan @850 Rs &speed of 236.8 kpbs.But i am getting 0 to 5 kpbs speed. I made so many complain to company but they are not respod properly.What to do? My netsetter number is [protected].

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no., alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC239056 in the subject.

Regards,
Idea Cellular

my netsetter is used in karnataka roaming...but it's not working. I complained to customer care exicutive and recieve one message 'your roaming is activated' but the roaming is not get in karnataka. pls i request you to solve this prroblem...my no; [protected]

i have taken netsetter in andhra, now i am in tamilnadu. i hav recharged 200 for that and the payment is sucess, when i am trying to connect it is asking to connect in roaming will incur u additional charges. i have clicked ok but the netsetter is not connecting. as there is no normal balance i thought that is not working, but when trying to normal recharge it is refunding.. What to do?

Name .. Lokesh

Alternative Contact Number..[protected]

Device Information..
Device name: E8231
IMEI: [protected]
IMSI : [protected]
Hardware version: CH1E8231SM
Software version: 22.618.09.01.356
Web UI version: 15.100.09.00.356
MAC Address: 68:A0:F6:32:B8:3B
WAN IP Address: Unknown
WAN IPv6 Address: Unknown
LAC Code: 0C60
RSSI: -64dBm
RSCP: -70dBm
Ec/Io: -6dB
Cell ID: 000CC0E2
Network Type: 3G

Dear Customer,

We would request you to kindly contact to nearest My Idea for further assistance.

Regards,
Ideacellular

Dear Customer,

We wish to inform you that your request for reversal has already been initiated with us; under reference number[protected] and you shall hear on the same at the earliest.

Regards,
Ideacellular

Dear Customer,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no., alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC239433 in the subject.

Regards,
Idea Cellular

I had taken add on connection on my mobile no [protected]. I got a call from mobile no [protected], who collected from me documents required for issue of Add on number and Rs 300.00 for new SIM. Now after 7 days, the mobile no [protected] is switched off, and still I did not get the add on connection.

inspite of complaint there is no improvement.

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, Netsetter no., alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC239434 in the subject.

Regards,
Idea Cellular