Idea Cellular Complaints & Reviews

Guys Alert!!
I'm Jagadish today around 4:55PM I have recharged my Idea Number ie:[protected] with 200Rs through Netbanking by ingvysya, I have received 2 confirmation sms something like
First one " Dear Customer, Thank you for making a payment of Rs 200 on the Idea Cellular website. It is being updated in your account. From: IZ-IdeaWeb "
Second Sms " MRP:Rs200.00, Serv_tax:Rs22.001, Proc_fee:Rs178.000 Rechg Cat: STv From:[protected]"
After Recharge I still remember i just made 4-5 Calls worth of less than 5Rs and when i tried to call around 8:30Pm It says i don't have enough balance to make calls "WTF I was shocked" and made call to 198 and hardly connected to one of customer care his name was Shiva and according to our conversation he said My amount Transferred to some 3G plan for Browsing...I said What.... I recharged through online net-banking where it only shows denominator to recharge and it never mentioned what plan will come with this rechargeable denominator" Then Shiva told me This amount can't be recovered and i need to utilize it with in one month for browsing of some 600mb data .. I made this recharge to talk with my family members. Then customer care told he will forward this issue and may be rectified with in 24 hrs, so i requested complain number for acknowledgement and he replied their is no such faculty to raise complaint on particular issue ...Ohh god I'm Frustrated totally Screwed-Up I demanded for some acknowledgement number and he gave me this number 1-[protected] ...
Why this online recharge Screwed me Totally.. Do i want to Ask customer care or retailer for the offers on particular amount and then recharge everytime ...As these [censored]ng services implementing different plans on different amounts. I want my Talk time back
If anyone got same problem pls comment
Above given details like My name, My number and my conversation details are true to my knowledge.
Jagadish

Sir,

I have taken a number i.e. [protected] with CUG facility but it is not activated in my number. I have put several efforts to add my numbers that is [protected] and [protected] to it but it did not turn out to be fruitful. All these number I have taken all these number with corporate CUG Plan. I have even contacted several times to customer care and IDEA showroom at (KAlkaji, M block) but nothing seemed to be borne fruit. The showroom person said We can not do it. Catch the person whom you take the number. My problem is that the person who sold this number to me is not available. His phone number is not working. Since I took number with the assurance of CUG activated, but am still paying the bill of every call. They neither activate it nor terminate it. Its very disgusting. What should I do, I do not know? Since April, they have been charging and not willing to add my number. The tragedy is the number which they have added to it is not known to me. its simply a fraud, nothing else. Please help to get it sorted out?

Thanks
gautam
[protected]

Today, I got the massage which was stating that Dear Customer,thank you for downloading AmazingSpiderman from INDIAGAMES.You have been charged Rs. 50, which i not even know. Such kind of game or any kind of service is not activated at any time or any how by me. I expect a very strict action against such online malpractices. I request cyber crime department of India must take serious consern in this regard.

Thank you.

As an aggrieved consumer it is very difficult to implement our suggestions single handed until taken up by a group.

The suggestions may not be acceptable to the service providing telecom operator, but if the same can be implemented without cost in the interest of the mass consumers then the procedures and policies can be amicably mutually agreed and implemented in the interest of mass consumers

All complaints to telecom operators be reflected in the bills. Everything and Everyone harp of money without Satisfactory Service
.
E-Complaints are answered with only an auto e-reply without any complaint number by mobile operators Idea / Vodafone etc.
Are they not supposed to generate a complaint number for reference?
At least even a part of the complaint is not being included in the e-acknowledgment.

Require Consumer Organizations / NGO / Telecom Regulatory Authority of India / Consumer groups to check this.
Steady & Strong Network signal for uninterrupted communication is the need of day in the wake of regular traffic jams / long distances to cover.

Can also write to:
Cellular Operators
Association of India
14, Bhai Veer Singh Marg,
New Delhi 110 001

Tel: +[protected]
Fax: +[protected]/77
Email: [protected]@coai.in

Dear Sir / Madam,
WE WISH TO INFORM YOU THAT, we bought from Mr. Harbinder Singh Idea Sales Executive more than 20 nos. for our company people for free group using. The Plan was PSB 10K @ Rs. 99/-PM rent.
Plan Details is here under:
Rent @ 99/-monthly, Free Talk time 10000 second STD or Local, Call Charges 1 paisa second STD, LOCAL & LAND LINE.
In first month you have lot of problem in plan, we try to call Mr. Harbinder Singh but we have not rec’d any response then we have email to you and also TFR366.
In mid I have rec’d a call from Mr. Sachin Goel and he is offering us.
Plan Details is here under:
Rent @ 99/-monthly, Free Talk time 10000 second STD or Local, Call Charges 1 paisa second STD, LOCAL & LAND LINE.
Extra benefit is here under:-
PLANS…………….*
*YOU CAN RETENTION BENEFIT OF RUPEES 75 LOCAL TALK TIME & LATE PAYMENT
CHARGE WAIVER………………….*
*LATE PAYMENT CHARGES WAIVER WILL BE APPLICABLE IN A YEAR ONLY FOUR
MONTHS………………………………*
*&*
*RETENTION TALK TIME CAN GET AFTER 1ST BILL PAID………….FOR NEXT THREE
MONTH………THIS PROCESS WILL BE APPLICABLE NEXT TIMES AFTER NEXT
PAYMENT…………………………*
*FOR ANY QUERY & MORE DETAIL MAIL ME OR CALL ME……………….*
*REGARDS*
*SACHIN GOEL*
*[protected]*
*[protected]*
Then we bought more than 25 nos. under CUG scheme of Rs 99 PM (Plan PSB 10K) from Mr. Sachin Goel his # [protected] Idea Sales Executive.
But we have in lose the commitment is wrong.
We don’t have any benefit as committed by IDEA Sales Executive Mr. Sachin Goel.
Kindly look into the matter and resolve it.
Best Regards,
Sanjit Kumar
[protected]

Balance deduction
Dear sir/ma'am,

Rs. 40 was charged from IDEA Postpaid 4 (40X4= 160) times in one month . The message I got from IZ-ideaCMS is as follows:

"" Dear customer, thank you for downloading Content Package from nazara. You have been charged Rs. 40 "".

When I talked to customer care He first told me that there are no package is showing like this , and it will b refunded. i have received that massage four times in one month every time when i received that massage i call the customer care but they are always give me the same answer that is our system its not showing anything it might charged by mistake . but when i recieved my bill it charged Rs . 160 and when i make a complaint to the customer care they say that you have download the Content Package from nazara . and the money can not be refunded whan i asked then for the details they said we dont have any information , u go to our outlet . kindly look into that matter .


Sir/Ma'am, please look into the matter for refund. I'll be truly grateful to you.

Regards,
vinesh jain
mob. no.-[protected] , [protected]

Dear sir/ma'am,

My balance of Rs. 75 was deducted from IDEA prepaid on 13/07/2012 around 9.21 am . The message I got from IZ-ideaCMS is as follows:


IZ-ideaCMS: Dear Customer,
thank you for downloading CONTENT PACKAGE from Nazara.
You have been charged Rs. 75

while i have not open any site neither download any thing.

when i wanted to talk to customer care they are not picking my calls

Sir/Ma'am, please look into the matter for refund. I'll be truly grateful to you.

i have idea postpaid number [protected] and i request it to convert my postpaid Sim to prepaid on 19/07/2012 , so they close my number today on 20/07/2012 and does not give me a prepaid Sim . they said the prepaid Sim is given to you on Monday 23/07/2012 .
so i face many problem because my number was closed ...and i have to make some important calls... they do not give me a new Sim of prepaid number
about 3 days my number was close ..so who is responsible for my lose..
please look in to the matter and do need full
thanking you

Balance deduction
Dear sir/ma'am,

Rs. 40 was charged from IDEA Postpaid 4 (40X4= 160) times in one month . The message I got from IZ-ideaCMS is as follows:

"" Dear customer, thank you for downloading Content Package from nazara. You have been charged Rs. 40 "".

When I talked to customer care He first told me that there are no package is showing like this , and it will b refunded. i have received that massage four times in one month every time when i received that massage i call the customer care but they are always give me the same answer that is our system its not showing anything it might charged by mistake . but when i recieved my bill it charged Rs . 160 and when i make a complaint to the customer care they say that you have download the Content Package from nazara . and the money can not be refunded whan i asked then for the details they said we dont have any information , u go to our outlet . kindly look into that matter .


Sir/Ma'am, please look into the matter for refund. I'll be truly grateful to you.

Regards,
vinesh jain
mob. no.-[protected] , [protected]

hello sir..
i have configured my samsung teos handset with internet settings.. i have recharged a net pack of rs 54 also.. bt still i coudnt surf the net.. it only shows the 'E' symbol.. bt the net is not being connected.. i switched off.. on the phone.. kept the sim out fr 10 minutes as customer care representative said.. did all the possuble measures.. bt i couldnt access to internet.. wen i call customer care dey say it will be reolved today.. tommorow n like that.. it has been 2 weeks since m complaining daily.. so what can i do now.. its a serious issue.. please look into the matter..
thnx in advance..
-human being..

Dear Sir,
Pls Trace and track this number as her number has been forwarded she has cheated my family and ran away from my house we odn't have any clue of her leaving this number kindly provide me the address by Tracking of her and her number is [protected]. waiting for your response u can mail to my mail id [protected]@gmail.com

Dear Sir/ Madam,

I am the user of idea prepaid network in Mathura (UP). It is a normal & frequent practice of Idea cellular that they activate various services on my number like SMS friends, Food tip, matrimonial etc. and they deduct the charges for it. Please do some necessary so as they can not able to act like that in future.

Regards,
Ashish Srivastava
[protected]@rediffmail.com

I have been using idea 3g since 6 months and it was giving me adorable speed of 600-900kb/S(=7mbps), but had never expected it will give me this slow speed.
It is giving me speed of 10-25 kb/S(200-340kb/S) all day/Night, from last 10-14 days.

Please inform me why is my net-setter giving out this slow speed ? is there's any problem with idea's towers or my net-setter ?

my information :
name : abbas
netsetter (idea cellular number) number : [protected]
area : dargah
distric : rustum nagar
city : lucknow
state : up(east)
cell ID(s) : 28bb and sometimes 28bd
rssi (signal strengths) : -69 to -75 dbm (hspa)
network name : !dea
device using : e1732
Contact number : +91-[protected] (docomo)

heartly waiting for the response from idea cellular staff !

regards

I bought an IDEA 3G Net Setter data card in Rudrapur (our factory location) during the month of Jan 2012. Since then I have repeatedly experienced problem of non-availability of 3G network on the my Net Setter data card. Upon contacting Idea services every time I get only promises that the problem will be resolved within 15 minutes. Than there is no result after 15 minutes. When I call up again they make me remove & reinsert data card, as a part of advance level of trouble shooting they make me shut down my PC & restart again. Again one more promise of sorting out the issue within one hour saying that by mistake roaming is turned off & they are "refreshing" the connection.

This has been repeatedly happening for more than 6 months & still I have not got any final solution despite several promises from their side. Off late I clearly sense there is insincerity in the communication from their side. They are not coming clear about uninterrupted availability of 3G network. Upon pressing hard at times they made some arrangements & I was able to use "Vodafone (2G)(3G)" network occasionally. I don't what arrangements they did but every time I moved out of Delhi & came back again the problem used to resurface & same rhetoric had to be repeated.

I want to understand if there is any Idea 3G service available in Delhi NCR or are you taking people for ride by false promises as done by the person (Mr. Harish-[protected]) while selling me the data connection. At times during trouble shooting he made me talk to some senior person Mr. Sharik([protected]) also & he has also not been able to help me out. Both these gentlemen just keep promising & make me do different things rather than coming out clear about availability of Idea 3G services in Delhi NCR. Every time 2G connection is available & gets connected promptly but 3G is rarely available that to through Vodafone. I have never seen any Idea 3G connection listed in the Manual Network Registration screen also. Hence I suspect Idea doesn't have any 3G network of their own in NCR.

I have faced many embarrassing moments in front of my clients, suppliers & colleagues when this data connection did not work and I was not able to complete the most important work at hand without borrowing data card from them. They have been saying I have bought trouble by going for Idea 3G connection & should switch to other reliable service providers.

Hello! Is there anybody in Idea who can help me sort out my 6 months old issue. Is any senior person listening?

Harshad Banker

I am user of the uninor.my generate the upc code with out my per-miss of me he went idea show room.he keeped the request idea. i asked uninor appellate officer to stop my mnp.they told to contact idea appellate officer.i asked idea appellate officer please stop my mnp.please contact uninor.but no one is respone please stop my mnp [protected]

Hi,
Be careful from IDEA Cellular promotional/informational SMS & calls. Receiving those call inadvertently (assuming call might be from your relatives) get you lose few money from your prepaid mobile. I have registered my mobile number [protected] on[protected]with 0 option) to avoid all these promotional & information SMS/call from Idea. On the month of May,2012 my DND register has been deactivated on[protected] without any request from me. I didn't understand why Idea has deactivated my DND requrest without any prior information?
Then i started receiving all those promotiolnal SMSes & information calls from Idea. One day suddenly i received a SMS that states that 30 rupees has been deducted for activating VAS IMS.I was surprised seeing the SMS. Despite several complaints (1-[protected],1-[protected]) & call to customer care i didn't get back the 30 rupees back. I have again activated DND. Now they have stopped sending SMSes/calls.

Hi ,
I am Srinivas N, customer of idea cellular bearing mob num: [protected]. Charging more amount when i am in roaming. They are not charging according to plans given by them. Changing plans also without informing the customer. If i called to custmer care (12345), nowadays talking without proper respect also. 198 is the complaint number given by idea network, but if i call 198 for requesting complaint, they are asking to call 12345.Like this escaping without giving proper helping .

I am unable to get 3G Speed on my NetSetter even after paying bills regularly. My bill cycle is 7th to 7th of every month and Data plan is 950 Unlimited. After usage of 6 GB data as per FUP, my speed is changed to 2G, however the same is not reset to 3G on start of next bill cycle. I am facing this issue since the last 3 months. This is very annoying. I have made several Calls to Idea Customer Care,Tech Support and also visited IDEA store at New Panvel. Nobody has been able to help me. I m feeling very frustrated and wish to get this issue resolved .within 24 hours. My IDEA NetSetter number is [protected]

My idea net-setter number is [protected].They are offering a speed0f 7.2 mb/S.But for the last 1 week I am not getting a speed of 7kb/S.My plan is a post paid plan which is 750 per month for that plan 3gb is download limit.After 3gb they offer a speed of 128 kb/S. I made the complaint in their outlet and customer care . I went the idea office at Haripad 3 times but they are simply wasting my time. The idea customer care din't response yet .A positive approach is humbly requested in this matter.

My alternate contact number : [protected] ( Sony)

I want the details of this Mobile No. [protected] this was a Prepaid number is on Mrs. Seema Patrick Bhosale, Resi. add 561 Nana Peth, Pune - 411002. I want all call incoming and outgoing and SMS with full details from January 2011 to January 2012. She Cheated with me, and now she ran away from this address to some other place. She is taken 150000/-Rs from me and now she is not living at this above mentioned address and she closed this Number also. So i can't tress her and which card she is using now i don't know. I am very much in trouble. I want this statement for proof. What ever SMS she sended and makes a call to me i want all the SMS details and voice call details. I request you to please send me this all details to me on my Email Id. My Email Id is [protected]@yahoo.com. Please whatever charges will take you can deduct from my Mobile Account My mobile no is [protected] My name is Shekhar Purushottam Hiwale. Please i am looking for a positive reply from your side. I will wait for your reply. Please reply me.

Thanking you,

Yours truly

Shekhar Hiwale