Idea Cellular Customer Care

Hi,

My name is Pankaj Goyal. I am from Pune, Maharashtra. I was having an Idea simcard, which is lost yesterday accidently. Now I want to get this sim card (mobile no. [protected]) blocked. I am trying to reach the customer care service but without success. Therefore, I kindly request you to block this number[protected]

Regards

Pankaj Goyal.

This is to inform you that I have applied for the MNP request Dated:[protected] In spite of providing the port code on[protected] along with the KYC documents, till date i am unable to use other service provider service, as IDEA is not releasing/approving the MNP request.

In spite taking so much follow up with customer care they are not processing the transfer request.

The IDEA number from which I want to get rid of: [protected]

Regards
Milind M

I BROUGHT IDEA NET SETTER DEVICE ON 27.08.2011.IT WORKED CORRECTLY ON THAT DAY ONLY.AFTER THAT IT IS NOT BEING CONNECTED.I TRIED TO TAKE UP THE MATTER WITH THE CUSTOMER CARE (NO. 12345) ON 03.09.2011 AT 09:10PM.THE MAN ON DUTY DID NOT RESPOND PROPERLY AND TRIED TO BEFOOL ME.THE DETAILS OF THE DEVICE AND CONNECTION ARE AS UNDER:
MOBILE NO.(DEVICE) [protected]
SIM NO.[protected]
IME:[protected]
DATE OF PURCHASE AND INSTALLATION: 27.08.2011
MY MOBILE NO. [protected]
FROM: S.N.TRIVEDI

Dear sir / madam,
I lost my sim card of prepaid mobile number [protected] on 06/09/2008 so please you are kindly requsted to block this sim card to prevent its missuse, thanx.

INSTEAD OF THIS BELOW PAYMENT MADE TILL 03.09.2011 TIME 14.10 THIS CELL HAS BEEN MADE DEACTIVATED FOR NON PAYMENT FROM 29.08.2011 ONWARDS. INSTEAD OF REPEATED CUSTOMER SERVICE COMPAINTS (I.E.[protected] FOR LAST TWO DAYS FOR MORE THAN 5 TIMES , NOTHING HAPPENED.


ICICI Bank

Transaction Reference Number: [protected]

Transaction Type Bill Payment

Date of Transaction Aug 31, 2011

Transaction Details

Biller IDEA CELLULAR

Nickname AMMUIDEA

Account Number[protected]INR) SWAMI MOHAN DOSS

Amount (INR) 184.71

Payment Remarks

I applied for Mobile Number Portability from Dolphin to Idea Cellukar. In spite repeated requests from me, literally calling them more than 8-10 times the bills were delivered late by MTNL, that issue having been resolved, finally they accepted my Port Out request. On the night of August 31, 2011, exactly Midnight, MTNL shut down all services. Till date, today, September 03, 2011, that is THREE DAYS after their shutting down all services (hile it should have been only 2 HOURS), Idea Cellular has failed to start theirs. I am being made to call both, Idea and MTNL back and forth, one putting the blame on other.

My number,[protected]just for information, this was originally Airtel Number from which i ported to Dolphin last week of January)

Dear Sir,

My Idea Net Setter no. is [protected]. I buy this on 5th of August 2011.

I took Combo_850rs plan in which can free Download data is 6GB data,
I used only 5.62GB data as my statistics shown in net setter, after then
they stopped the services. Then I called to customer care, those guys
don't know anything.

But i was shocked to see.... i had been charged for the data i have used,
There was an excess billing of 1016 rs. I had contacted so many times to
customer care numbers but those guys are unable to understand. I am really
frustrated with there attitude towards customers.I will never go to
Idea Services
further.

Please take necessary action.

Regards,
Shivam Bajpai
[protected]

I have idea poatpaid connection taken from my home town i.e. haridwar/hardwar-uttarakhand.On 21st Aug'2011 , I came in Greater Kailash-Delhi.Here my mobile is not taking 3G network(3G service on my number is activated).I tried manually selecting network,selecting 3G mode but no access.When i called customer care executive(at [protected]) regarding the problem i was told they can not help while customer is in roaming.after that whenever i call customer care ,as soon as i choose to speak to customer care executive,my call is disconnected.even call is not possible at 198.
Also there is mismatch in billing information when i check on phone by dialling *147*1# and at online account.

Indeed An Idea can change your life,our(customers) life changed too but in negative aspects.
Get idea not to get Idea.
Ab India ho gaya hai 3G pe busy-No 3G access ofcourse people will be busy calling you(50 paise/min).

Dear Sir,


This is to inform you that i was using two idea postpaid mobile connection,
[protected] mysel[censored]sing this number and[protected] i was using at home only

i was using [protected] around from past 4yrs withoug break. and [protected] from past around 2yrs.
suddenly one day i got my [protected] number bill amount that was Rs/-4094,,,
i was shocked because normaly i recieve the bill amount Rs/-200 to 300 only i called up at tollfree number to know about my bill amount they told me the system is down now we can not tell you. next day i again called up they said they are not authorised to provide the details from there side and then they disconnect the call without proper call closing i again called they picked the call and disconnect the call..... these things happed arround 12-15 times after few day i again called up them and finally they have marked a request to send me the itemize bill history but i did not get any duplicate bill,,,,, in next arround 45 days. i called up again at there toll free number and told them that till the time i will not see my bill history i will not make any payment,,, meanwhile my mother make the payment of Rs/- 1000. then i stop to my mother to make any more payment.

Later they have disconnected my [protected] number....
although my both number was very important for me as it is like a VIP Number and now a days its not easy Purchase these kind of number.

i again called up and asked them you please send me the duplicate itemize bill history i will make the payment if it is realy justifying. and after that please activate my number.


but inspite of sending my duplicate billlllllllll, suddenly they have disconnect my number aslo [protected]. although i paid advance rental to them for next 2years ,now i was unable to call even at there tollfree number as they have compleatly disconnected it. i called up them from my vodafone numebr [protected] arround 20 times but as usual i was not getting proper responce from them, they were disconnecting my call every time after listen my history.

and after arround 40 days i got to know that they have given my [protected] number to some one elce.... his Name is mr Vijay i called him when you have purchased this number he told my that i have purchased this number befor 2 weeks and i have paid Rs/- 5000 for this VIP Number only,,,, activation and plan charges is moreover..... He told me that he is getting every day lots of calls for you (Praveen Upadhyay) and lots of Messages. he has also called up at tollfree number as he was facing lots of problam.

1) Now my concirn is withough see the bill history will anyone make the payment??
2) why their customer care executive were disconnecting my call every time???
3) Why they have disconnected my number [protected] withought any intemation suddenly, although i was paying my bill every month properly from past 4yrs continuously, many times i paid my bill in advance.
4) As per my information if a company disconnect any postpaid numebr then with in a 3-4 month they can not alocate that number to any other person then how they alocate my number to someother person with in the TAT time.


Sir,

the both number was very important for me i hope you can understand my problame. it was like a mentel harassment.
i am working in a BPO for a leading health insurance company (Apollomunich Health Insurance) as a Team Leader and i work on Pan India Basis (Delhi/NCR, Mumbai, Kolkata, Lucknow, chennai, hyderabd, jaipur, pune, Etc) and my all field executive were use to contact me only at [protected] number. every day we are doing arround 3.5lacs business mininmum 2.5lacs. from my office only.

now i hope you can understand in first 2-3 days how much business my company would have lost.

I would humbly request you to please look into this and do the needful for the same. so that they cant do these kind of stuffs with some other person.


Thanks & Regards,
Praveen Upadhyay
Team Leader
Apollomunich Digital
[protected]

Dear sir/madam,

Iam swami my idea no-[protected] purchased last week(new connection) on 27/08/2011 at 17.00 i have checked my balance found 24.00 Rs my handset connected to internet for net surfing after some network showing GATE WAY TIME OUT i have checked again my balance found 3.27 Rs called on 198 custmer care excutive told me that Mr.AJANAN G.your balance debited for CALL/SMS on special no.i told him that no any call or sms done after 17.00 Hrs to till time (18.10Hrs) then how idea charge me without any do.after that i have checked my Call history,sms sent folder,internet setting nothing any found to charge me.so please credit my debited balance.

Thanks

swami
[protected]

My idea prepaid SIM (mob. no.:[protected], Purchase date:10th August 2011) was deactivated on 17th Aug,2011 even after the submission of documents. As per retailer's advice, i personally went to idea customer care office, behind BIG BAZAAR, Visakhapatnam and submitted my documents(Application no.:W0505422). 5 days have passed and still there is no response from the company. when i contacted customer care through phone, they say that i will have to go to the idea office just to verify if my documents have been submitted or not. Just for this, i have to travel 10kms. When a customer submits documents directly at the office and the officials accept it, then its obvious that the documents are okay. Then why are they taking so much time to just activate a SIM?
please give me a solution as soon as possible.

Hi,

This complaint is regarding idea. They have put unnecessary charges and now abusing me and my family to pay those charges. I have taken unlimited Internet access plan for Rs. 599/- and i an regularly paying this for the last one year. but IDEA has put 400 as Internet usage charges apart from Rs. 599/- but for what. they dont have mind when i am using the unlimited one than why extra charges. but they are not ready to listen and abusing me. below are the words which they have used to me.

1. A girl named Ankita ([protected]) from your Recover team called my mother and abused her.

2. My mother told me and i called back on the same number and asked her why she has abused my mother than this girl Ankita Told " TU FRAUD HAI, BILL NAHI PAY KAR RAHI, KAISE GHAR SE HAI, TERE DOSTO KO, RISHTEDAARO KO MEIN ABHI PHONE KARKE LEGAL NOTICE BHEJTI HU".

3. When i got tempered she said " TU KAHA KI PAIDAISH HAI PATA CHAL GAYA, GB ROAD SE AAYI HAI TU, TERE BAAP NE VAHA JAGAH LE RAKHI HAI, TERE GHARWALE VAHA JAATE HAI SAARE".

4. TUJHE AADHE GHANTE MEIN PATA CHAL JAYEGA KI IDEA KYA KARTA HAI, TUJHE TERE GHAR SE UTHA LEGA".

I am shocked this kind of service IDEA is providing and this kinda people are working in to this organization.

SHAME ON IDEA.

I have a postpaid idea connection taken from Haridwar distt. o[censored]ttarakhand.Recently I moved to Delhi.Here I got "No Access" even on manual selection and 3G network is not coming in dual as well as 3G mode.When i reported the problem to Idea Custome Care, I was told Bill has to be paid.

How Disgusting if bill is not paid than calls should be blocked or internet should be stopped.but "no access" to network is not understandable.It seems to me Idea wants to torture the customers by doing so.

Please explain the reasons Idea.
Vikas Kumar Gautam
[protected]
Problem Place-Greater Kailash(Delhi).