Idea Cellular Complaints & Reviews

Dear SIR,
I have online recharged my mobile idea service provider of rs 160 amount. I also recvd a a confirmation sms from idea "idea web" saying that thanks for paying 160 on the idea cellular website and it is being updated in your account. this has been done on 13th of nov at around 2100 hrs but till now on 14th 1200 my mobile is not recharged with the required amount. I also tried to call idea helpline no 198 for lodging complaint. They were convincing me that it will recharged within the next fours hours But more than 15 hours has passed my mobile is not yet recharged. I also tried to call on another helpline line no 12345 which is charged at 50p/3min. The customer care executives always insists to call on this no as it is chargeable . The helpline staff never picks up the phone even for this no and my charge continues as 12345 is chargeable one. If for enquiring about 160 rs recharge I have to spent 50 -100 rs on calling and that to not getting a complete solutions is really absurd one. Now If I am calling 198 My call is blocked and I cannot contact Idea helpline. Why Such renowned companies like idea such a thing I dont understand. The Customer care executives are reluctant to provide information during the night time, they reply as if we are disturbing them in the night. since this no is 24 hr helpline no so we are calling the customer executive in the night also.They should not feel disturbed. My utmost request to idea is to hire some qualified individuals who can provide usbetter information.So please help me regarding this recharge information, I am notable to make call also.
Brgds xyz

Dear Sir,

I had paid my total bill for the idea cellular in the month of May and sent a letter for the same for disconnection. But i still get bills for the same and the bill includes only the monthly rental which can be seen from the bill. There are no call charges made. Inspite of sending so many mails and letters , i still keep getting calls from collection people asking me to pay the bill.. they say that i am liable to pay the rental as they have not received the disconnection letter..

I am totally harassed by IDEA CELLULAR SERVICE PROVIDER. how can they expect me to pay the bill which i havent used too.. its a mistake on there part that they have not disconnected the line. They can easily reverse the charges as its only the monthly rental and nothing else. But still they keep harassing us want us to pay the bill..

Dear Sir,

My number is[protected]
I have made a recharge on 11 November 2010 of Rs 40 pack for full talk time as i received the message from idea company itself that if we get a recharge of Rs 40 we will be giving the full talk time but yet I havnt received even a single rupee and infact the shop keeper (Mr Talk-Hanuman Chowk-Bombat Bazaar)try to misguide me as he himself talk to the customer care people and they told them that the offer is just for diwali and after diwali the talk time will be Rs 34 on a recharge of Rs 40..than why I am still receiving the same message till now ie on 12 November 2010 that get a recharge of Rs 40 and you will be giving Rs 40..

Kindly look into the matter and refund the Rs 40 to my account.

Also I am not getting any information of the balance of sms left as I used to get the STD sms voucher recharge even the customer care executives are not listening to us properly and used to disconnect our call as they are causing a serious problem, also those calls are chargable, so itz my request took my matter into consideration.

Thanks & Regards

Nivedita Agarwal

Dear Sir,

I am facing lot o[censored]n wanted deductions being made from Idea prepaid bcoz on 11.11.10 recharged for Rs 200 full talk time and same day my balance was Rs 221 after recharging and today found the balance is Rs 19.92 for which i dint called much but nearly it was deducted Rs 200/- without my notice, pl give us the clarification and reiumburse deducted amount to my account.

S.Venkatesh,
[protected]
Bangalore

Iam Rudra Varma. I have activated sms pack on 11 th oct 2010 which has 1 month validity. I have activated sms pack again on 5 th nov 2010 which also has 1 month validity and I got a msg saying my recharge is confirmed. Even though I was being charged for sms from 11 th nov 2010. When I called their customer care executive they say that as my first sms pack is already active when I activated the second pack, my first pack cannot be over ridden or my money will be refunded. I will have to recharge again. They say that my money is gone. They didnt give me any message when I was recharging. They dont even have it in their website.They sent me confirmation of the recharge now they say my money is gone it wont be refunded

we would like to share the horrible experience that we had and this shows how our personal data is being misused by the people of the said service provider

would like to provide you with all the details as regards to blocking of our idea phone number [protected].

on monday evening when my partner called me the call suddenly failed. than when we met in some time no calls were being made or being received. so when we called idea care on 12345, they said that WE called and informed idea people that we have lost our mobile and our services are to be blocked. which is absolutely absurd/ incorrect. infact at that time we were having mobile number in our hand.

when we informed idea care representative that our mobile is not lost and that we have not made any complaints they provided us with a mobile number from where idea people received the call for blocking our services, which was [protected]. when we called that number i.e. [protected] some person by the name of Viresh picked up the phone and claimed that he works for IDEA CELLULAR company.

he informed us that IDEA CELLULAR were directed by the POLICE CRIME branch people to block the services of our mobile since some one was misusing our mobile number for threatening.

when we persuaded them that we have not lost our mobile, viresh (or whatever his name is) said that he will try to re-establish our mobile services. which he did. than the same night i.e. 4:15 early morning (tuesday), we receive a phone call from a person saying that he is POLICE INSPECTOR M.N.PATEL from the crime branch and that some one was misusing our mobile number for threatening and hence the crime branch tapped our phone calls. this police inspector also provided his mobile number +91 [protected].
he said that after verifying our talks over the phone they found us clean and clear, so there is no problem in resuming our mobile services.

here the points to be considered are:
1) the mobile number of viresh (so called idea person) is using the services of vodafone. if he is employee of idea than why is he using vodafone services?
2) how did they have all our personal details as in our residence phone numbers.
3) the police inspector when we called him yesterday i.e. wednesday evening says that he is in delhi and will be back only after 1 week.
4) police say that they were tapping our phone calls and if they found us clean and clear why did they block our services in the first place. if everything is normal than they should not have blocked our services.
5) how can some one misuse our mobile number when our phone was working absolutely fine.

what i think is that there is some conspiracy coz we had informed idea people that we are travelling out of country for about 8 days so they were aware that we are not in country and they have access to all our personal details, hence the misuse of our mobile phone number.

so this is a sincere request to all the IDEA CELLULAR mobile subscribers to please think twice before providing any of our personal details to this service provider.

just imagine the mental trauma that we have undergone in the past couple of days. imagine when someone calls at 4 in the morning on your residence land line phone number and informs that they are calling from the Crime Branch. this happened coz the call was received by my old father and he was really very tensed.

thanks
regards



--
RAJEEV MANIYAR
SHREEJI POLYMIX INDUSTRIES
VADODARA, GUJARAT,
INDIA
MOBILE: [protected]

Hi i am manish my mobile no is [protected] i am using idea no from last 8 month and from past few month regularly my money deducted from my mobile duo value added services i havent activated any kind of value added services i have complaint several time on idea customer care but no response from there i dont know how to deactivate this services and i dont want to use more this services and i am fade of with the services of idea customer care.
can you sugest me how can i deactivate this services and i dont want to use idea again in my life it`s totally bakwas they activate value added services by default and deduct money regularly please help me out..!!!

HI i am pramod sakhare,

today on date 10/nov/2010, i received message from idea (prepaid services) for submit documents again. they sent me message my already submitted documents are not as per DOT.

if my submitted documents are not as per DOT why you put on my connection form last 2 years?

Hi Sir,

I am working in Sapient Corporation Pvt. Ltd. 2 months back an Idea representative name Ashish has come to my gurgaon office (Every Friday he has visited). I have purchased 3 idea connection in a single go in corporate scheme. Tariff as per Ashish was:

Advance rental = 700 per connection for 2 yrs
CUG Calls = Unlimited free
Local Call = 50p/min
STD Call = 60p/min
first 200min local calls every month free
100 national and local sms free/month
Incoming & Outgoing Roaming Call = 70p/min

now when all the 3 connection were activated i had recieved a call from their department for confirming your plan and i found 2 out of the above were wrong. They were

CUG call = 500/month free
Incoming roaming calls = 1 rs/min
Outgping calls = 1.5 rs/min

I was shocked hearing this, i have immediately logged the complaint #98869968 for the false promise. The complained was raised once i have the confirmation from the Idea about the plan. When i heard the false commitment from Idea representative, i immediately stop the payment amount rs - 2100.
Same matter has been discussed for more than a week and finally i decided to deactivate all the connection permanently.
Complaint No. for deactivating the connection permanently are[protected] , 99044131 , 99044118
Connection was closed permanently on 8th September at 1:27pm, Customer Executive was - Latika.

Now still i am getting the idea bill and recently i got the Summon from an Idea Advocate.

Please advise what will i do. I will be highly appreciate if someone can help me in pulling out from the telecommunication company like Idea. They are such a big name but squeezing the people like anything.

Below are the bill and idea account details:

Invoice No. - [protected]
Service Tax no. - AAACB2100PST007
Mobile no. are - [protected] , [protected] , [protected]

Appreciate your quick reply.

Thanks in Advance

Shailendra Arya
+[protected]
+[protected]

Dear sir/Madam,

I have lost my cellphone with sim card of idea cellular ltd of no [protected]. When i blocked my sim card company told me that for new sim i have to go to nearest idea office for new sim. Then on next day i received the call from no [protected] saying that go to nearest dealer to collect the new sim. When visited the dealer shankar agencies, he is giving hell of excuses. One he ask me to visit his place everytime or he will not give details. second, when visited he asked me to give cell no to check and inform me regarding availability of sim, which i never received, after giving call from my side, he told me he is out of stock. when visited second time he has told me to come on 08/11/2010 as the issuance of duplicate sim is closed due to diwali season. third time when visited idea dealer, he again told me that person at nearest idea office is on leave will not able to activate the sim. when asked me to issue a sim now and activate later, he said cant be done. and told me to visit everytime if i want a sim with same no.
and every day i receive the call from idea office to collect the sim.

Can i receive the my sim?

i am currently in roaming and when i connect my idea netsetter the network registration gets failed. It worked for the first 2 days after that it did'nt work. As well as the speed which they provide is extremely low as to what they say to be 236 kbps. i had seen a demo of the netsetter which was a lot faster as compared to the actual speed this is a cheating by these people.

I Mr. Deepak Elias Hansdak and and i am recently using the idea sim , but i have some problem with this product ,my problem is that whenever i call then they used to reply that i have not submitted the document.
But actually I have submitted the document then and there from where i have purchased the sim.
Thank you.

And i hope my problem will be solved soon.

If you need more information then you can contact me on my airtel no. ([protected]).

MY NEW IDEA NUMBER [protected].

i was lost my approxmetly 75 rs yesturday(04-nov-2010)
actually diwali today(05-nov-2010) is special day
in idea prepaid terms they are inform that before the day of diwali is also special day
i requested that yesturday(04-nov-2010)is not a special day why r u cut the balence from my main balence
in the case i requested to the consumer complints forum
THE IDEA NETWORK GAMLING WITH THERE TERMS & CONDITIONS
ACTUALLY I HAVE SMS BALENCE BUT YESTURDAY (04-nov-2010) I WAS SEND DIWALI WISHES TO MY FRIENDS &RELATIVES ADVANCEDLY
THEN I LOST 75 rs FROM MY MY MAIN BALENCE
AFTER CONTACT IDEA CUSTAMOR CARE THEY R SAYS IT IS ALSO SPECIAL DAY
99% CUSTOMERS ARE NOT KNOW ABOUT THEM
ATLEAST THEY DONOT ANY MESSAGE BEFORE THAT DAY
PLEASE TAKE ACTION ON IDEA
BECAUSE 99% IN AP CUSTOMERS ARE NOT KNOW ABOUT THEM
ALL CUSTOMERS ARE NOT EDUCATED& NOT ESPECIALLY STUDY ABOUT THE TERMS & CONDITIONS ,
finally atleast send a message that day

i am a customer of idea cellular ltd , i just wand an enquirer about my connection but the customer care executives response not well, they disconnected call with out my permission , i call 3 times in 458 and 2 times in 198 complement help desk ,they respondent not well ,they didn't give correct clarification of my questions, they avoid me and disconnected my call without my permission , 458 customer care number will be charging 50ps /every 3sec, this charges will be deducted from my account in 3 times, this time customer care executive respond not will , please check it and clarifying the problem from customer care executive side , please check this complaint and solve this problem and give a good customer service



it not a compliant it's request from all customers please........... solve the problem

I had taken an IDEA sim under prepaid plan 3 months back.But from last 2 months unwanted /unauthorised deductions are being carried out by your service provider.I had reported the matter to the customer care several times and requested him to block the unregistered facility ,but no action has been taken so far and my sim balance is getting drained out for no use.please check the matter and refund back my unauthorised deductins ,if possible. If the same incidence happens in future then I will stop this facility from IDEA communication ,

Regards
D,K.KAR
MIG-2/121,bhilai ,hudco
mob no:[protected]

Dear Sir/Madam,

This is regarding my idea sim card which has been barred since so many days. This is not for the first time they hav stopped the services. We hav been regularly using this phone and hav also submitted the required details regarding the same two times but to no avail. First time they stopped the services saying you hav not attended the enquiry call, we thought may be due to busy shcedule it has been missed so we submitted the details. But after 15 od days again they stopped the services without prior notice and this time again the same reason. When we called the CC Cell they told us that ur details are negative. I am afraid that despite having our details negative they connected the phone for 15 day or so. I dont know what is the criteria of checking the validity of a consumer's details but what i surely know is that they r sitting there to harrass us and not to help. how can they bar any services without prior intimtion and if they hav got such authority then they should tell us what exactly is the problem with the details or rather their representative should visit the place to confirm the same.I request you to pls look into the matter ASAP B'coz already due to this i had suffered a big loss in my business.

Thanks

Dear Sir,
I have bought the Idea sim numbered [protected] by name Amol Ashok Chaudhari by submitting all the required documents to retailer,the retailer sent the documents to distributor "GAURI ENTERPRISES,JALGAON". The distributor kept the documents ideal without processing it due to which my activated SIM is not in service since last 3 days. although visited the distributor several time he did not respond me well. So i am facing a lot of problem since last 3 days and experincing a third class treatment by the IDEA mobile service provider because i can not connect with the customer care also as my card services are made out of service by them. So do the needful as fast as possible.
Thanking You.

Amol Ashok Chaudhari.
Mobile No. [protected]

I want to complain against idea mobile which is the chief sponsor and main telecom provider of KBC (kaun banega crorepathi programme) which gives less than 10 % chance to non hindi speaking region(see KBC rules & regulations. which is highly discriminatory and regional biased). This company is launching idea pass as a trap to lure the gullible mobile providers without making known the 'hidden rules' of KBC which is a money spinning mission of SONY television. IMAGINE THE REVENUE OF KBC WHICH AMOUNTS TO THOUSANDS OF CRORES IN REVENUE WHICH IS THE BIGGEST REVENUE BY MEANS OF CALLS AT PREMIUM RATES.

N.K.Venkatarangan

[protected]

sir,i have a prepaid connection with number [protected].i am getting deduction from my account balance upto 10rs perday.i have called the customer care many times but they are not deactivating the services.frankly speaking i am not satisfied with the customer care.so please take my request into consideration.

[protected]
Just horrible , Bought the card in 60 rupees and got 24 Rs talktime. Then from their Idea website for Gujarat according to the table recharged online with Rs 41 . Acccording to the table given in their website I was to get 35.17 balance the rest cut in taxes and charges . I did not get any talktime. When I called 198 they did not seem to want to atttend to my complaint and asked me to call 4444 (paid customer service). When I did so I was told that Rs 41 recharge means that I have changed my plan to 50 paise per minute outgoing from the default plan of 1 paise per second. When I told them that I recharged according to the information given on their website they kept repeating that "sir you have got the benefit of plan change ",the above sentence was repeated continuously and i had to hang up. In these 5 days I have sent emails describing my complaint and attachment of their web page with the recharge details etc to Investor griveance , apellate at least 5 times but have not received any reply except the auto generated acknowledgement.. Whenever I have tried to register complain they have refused to do so saying that " your payment is recorded and you have received the benefit of plan change". Whn I explain that it was due to their misleading table which was not updated and the said table specifically shows that on the recharge of Rs 41 , Rs 35.17 would be the balance credited ,it falls upon deaf years , Then I have to hang up as they again start telling me of the so called benefits and that their system shows that the balance has been credited and that they cannot do anything and that they would not even take the complaint..All this is at my expense (paid customer helpline)Please dont go for Idea .It is the worst



0
Please dont go for Idea , it is the worst and they dont care for their customers