Idea Cellular Complaints & Reviews

My prepaid mobile no. is [protected].
In response to the companies direction, I have vide form Sr. No. No.13319400 duly filled in and pasted with passport size recent photograph duly attested deposted with idea outlet located at Ankur, Naranpura, Ahmedabad-380 013, on 23.10.2010, enclosing therewith self attested photo copy of my Voter card.
As per the directives from DoT, Voter card has been considered a valid document as proof of address as well as ID proof. Considering my application and enclosures proper, it was accepted granting me its acknowledgement.
However, despite these, whenever I make outgoing call, a voice message is being received that the documents furnished by me are not valid documents as per DoT instructions. When contacted Idea CCC, it was replied that nothing to worry. How this is happaning ? Will ICL confirm the correct and factual position with regard to acceptance or not of documents submitted by me. If not, the reasons thereof. Request to reply on prirority basis.

I myself Pradeep Nair, relocated from Mumbai for professional reason. I am put up at Bopal Ahmedabad. I had purchased an Idea prepaid connection in my dad's name from retail outlet opposite Homeopathy College where I submitted documents as mentioned below:

1. Photpgraph of my dad
2. Voter Id copy of my dad
3. Letter from the HR of my company as residence proof with my dad's name mentioned in it. the same was used for getting the gas connection.
4. Application form

With this the number got activated. The second day the number got barred and we got in touch with the retailer. He said he required dad's Pan Card. We submitted the same. He said he will get it started. The number did not get activated the next day also. Father went and enquired at that he said he had sent all the documents to IDEA distributor. He suggested father to go to the IDEA authorized outlet at Bopal Chowk, Ambli, Ahmedabad. They asked father to submit the document again. This was on 23-10-10. Father submitted the documents mentioned above today i.e. 25-10-10. They refused to accept saying that the letter given to me from my HR cannot be considered as address proof. Father told the executive Ms. Dhara that with this document we got the gas connection. According to them the letter provided to me by the HR is not government document and hence cannot be considered. Father made me talk to them over the phone as I was in the office. I told them that we got relocated from Mumbai then how come we can provide you any government document, neither we have any relative whose document we can provide you. I asked them to give any document in writing in which the clause regarding requirement of government document for residence proof is mentioned. They treated father very badly saying your son is talking too much. If you submit the document then only we will activate the number. Even after me paying them for the card they made me waste my money as I had to use my Mumbai number and made my father who is a senior citizen to run around knocking the doors. The very evening I called up the customer care, and narrated them of this incident they told me that the document from the company can be accepted as address proof and they asked me to visit the Naranpura branch at Ahmedabad.
We need to punish such kind hypocrites who misle the customers. We have to take into account of how many people will be affected due to the rash behavior of such officials. Please take action against the culprits.

respected sir,
i have submitted my id proof(Voter Id Card) many times(round about 6-7times) in the last 3 years. but the company is repeatedly messaging me and asking for ID proof time and again, and whenever they want they disconnect my services by doing such they are torturing me like anything. They are constantly and deliberately disturbing my mind, please help me.
i will be very thankful to you

with regards
Puneet Gupta
+91- [protected]

I purchased Idea Net Setter based on the advertisement. However the company, it seems to be cheating the customers. Firstly it is very slow to login, and after login it get stuck there. You have to wait minutes together only to see that the login is failed.

I had made complaint to the Cochin office. They assured that complaint will be looked into. However, till date nothing happened. Now I plan to approach consumer forum and also to write to national news media to expose this fraud.

Regards

Col Surendran MN (Rted)
[protected]

hello
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CONTACT ME sumit- [protected]


hello friends
good news for idea 3g e1550 data card users. now u can use your data card as a mobile phone .
u can make a call to other phones and send mms , sms also. just after unlocking your data card install a software
in your idea 3g e1550 data . your idea data card become huawei data card and u can make call. incoming call also.

so i[censored] interested in to change your data card use as amobile with high speed internet than contact me [protected]@gmail.co
call me at [protected]. more information

This is Kunal Gandhi, i am customer of idea cellular from last more than four years, i have eleven Idea Cellular Mobile Numbers in which 7 numbers are on my Proprietorship company naming Akela & Sons [protected], [protected], [protected], [protected], [protected], [protected], [protected] and Four numbers are on my personal name [protected], [protected], [protected], [protected]. my cousin went to UK on 5 Sep and lost his cell phone on 10 Sep in which one idea mobile number [protected] was working my credit limit is 27150/- of this numbers. I received information from my cousin on 12 Sep 2010 regarding lost of phone and immediately i made call on idea customer care on 13 Sep 2010 to block my services they said me that your outstanding is 70000/- i was shocked i asked why if my credit limit is 27150/- my calls not barred after exceeding the limit and i asked for the details of my calling they said my billing date is 10 of every month so i will found all the details on 10 Oct 2010 i said OK block the services and send the new Sim they denied to send new SIM card because of my outstanding amount they said to pay the bill after that i continuously received calls from idea cellular and collections agency also. i asked them my billing date is 10 Oct 2010 let me get my bill so that i can found were the calls made so that i can complaint why my bill went to high if my limit is 27150/- but they denied to give me reply for this and on 20 Sep 2010 IDEA Cellular Limited Stopped services of my all mobile numbers which are on my company name and personal name without giving me any notice and bill. when i mailed for this why my services were stopped and disconnected they said if you will not pay your outstanding of [protected] which was on 70000/- as per idea cellular limited after so many conversation at customer care , corporate care , nodal desk , appellate authority of idea, No one helped me out and on 10 Oct 2010 idea cellular generated my bill which was amounting 94155.27/- again i was shocked i received bill on 13 Oct 2010 and all calls were made on 11 Sep 2010 and i complaint regarding the same to idea cellular they are saying this is you bill and if you don't pay the bill we will disconnect all your number permanently. I person of idea cellular Mr. Rajeev [protected] said kindly pay some kind of amount i will ask to started your remaining numbers so i paid 20000/- and given request for the adjustment of deposit on number which was 3000/- after that also my number were not started Mr. rajeev said if you will not pay your total amount we unable to start your remaining numbers also. i am totally harassed by idea cellular limited from last more than 1 month no one helping me out from this problem.

i contact CEO of Idea Company they said i will check all the concerned and now i found he resigned from company 2 weeks back and now no one telling me who is new CEO of company so that i can contact regarding the issues and other all seniors general manager , collection head , legal team , showrooms,.customer care all saying kindly pay the bill else you have no option to started you numbers. i complaint to DOT my complaint number is DOTEL/E/2010/06119, but i received replied the same idea cellular customer care given me.

My issues is every clear if my credit limit is 27150/- of mobile number [protected] why my bill went to 94155.27/- which is near to four times of credit limit, my bill date is 10 Oct 2010 and my all numbers were disconnected on 20 Sep 2010 before giving me my bill and any notice to me. Customer Care, Corporate Care, Nodal Desk all didn't given any reply from 20 days when i reached to CEO after that i get my replies why ??????, customer care making fool always reply we are unable to find any details you will get calls from our side which never camed and i also given written request for the activation of my services at outlet no reply. Is this kind of services IDea Cellular providing to customer who is almost more than 5 years old. and also my issues idea cellular started International Roaming without having written request and Passport copy as per the policy of TRAI. Kindly revert where should i get relief from all this issues and what should i do. Please Help.

sir i have activated DND service from 2008, from approx a month i am getting promotional sms from idea, and now they have started promotional calls on my no. for this i complaint to idea they assured me that my problem will be resolved. But i started getting promotional calls again, when i called to idea complaint no the executive told me to that calls and sms will stop in 45 days , then i said i don,t wait so long please resolve my problem in 2-3 days he put me on hold by saying checking my details after holding for 15 to 20 minutes he cut my phone. his name is mahesh. sir please resolve my problem as early as possible i am a student and these calls and sms affect my studies a lot.

Thank you

I hve idea net settter instument cost me 3400RS.But I thhink the value for the instrument is absolutetly waste.when i'm trying 2 download the data the speed which i get is upto only 2-3 kbps & not more than that.According Company the speed for the net setter is upto 236kbps but when i called 2 customer care for the complaint they also don't know how 2 resolve instead of solving the problem they just give me temporary solution but tht is nt working.I'm thinking instead of wasting money on Abhishek Bacchan for their Advertisement they should concerntrate on their product service tht should give them more customer.The money which they are spending on the advertisement if they spend for the customer service tht will help them.


For all customer I will Suggest Don't buy Idea Net Setter tht will put you in Headache.

The Company Should not use the Slogan "What an Idea Sirji" instead of that "I will say What an Bad Idea Sirji that i hve purchase a product of your Company."

i have recived a simcard by post from the mobile service provider ideacellular.
i have submitted all the required documents nearby agent and get connected the same number.
after one week the sim has been deactivated by the service provider
my sim no is [protected]

kindly make necassary arrangements to activate the sim.
thanking you
vinayaka k

I am Mathew John K, having post paid connection of Idea Cellular since March 2010. I had got the Pre paid connection in April 2010. I submitted all documents while purchasing prepaid connection and postpaid connection. I have also paid the deposit or Rs. 1000 for ISD facility recently. Now they are sending me sms, and email and demanding to resubmit a new application with ID and Address proofs. They justify that it is as per TRAI norms and all Idea customers are directed to do so. But this is not true, as many of my friends having Idea postpaid connection have not been asked to do so. IDEA cellular say that they will disconnect if I do not apply afresh with all documents. This is injustice. It is due to no fault of mine, that they harass me like this. There is, as far I know, no general press note or Website notification regarding this. Please help.

mari complain a che tme je dastavej customer jode thi lo cho te mali gayel che teni recept banavi ape tavu tamari idea office ane ratail counter uper koi ne besado . ama avu bane che ame idea ma dastavej jama karive aviye chata customer care mathi phone ave che .ane a dastavej no dur upiyog na thai te mate idea company dyan ape

Hi , I am a subscriber of Idea post paid using [protected] . I had started using this number in July 2009 and registered for DND in same month . I got confirmation of activation of DND in August 2009. In Aug 2010 I became a postpaid customer with same number and requested for DND once again . I got a message that DND service is already active for this number . Idea web site confirmed this . But I still receive many offers from different numbers. Tonight at 1:25AM I received sms from +91-[protected]. Contents of sms are "Monsoon Hungama Ab Idea Mein Get a new postpaid connection in just 250 and get a free gift with gud no like [protected] [protected].
Call Deepa [protected]

You can email me at [protected]@indgos.com

Dear Sir,
My name is V Ramchandra Rao, I am from Visakhapatnam, recently came to gurgaon, as I am an employee of Holtec Consultants Pvt Ltd at sector -18.
I reside in Saraswati Vihar at house number -743.
last week on 12th october I had Purchased one new card of Idea sim number with a proof of passport xerox copies.(phone number) is=[protected]
But as yesterday evening my phone (Nokia 5800 model)has been stolen from my room, and despite searching I could not trace it.
So in view of above I want to block my above said SIM card please. I could not find customer care centre near by , and the shop owner from where I Purchased the sim card, not agreed to help, instead diverted me to customer care only.
herewith requesting you to please do the needful.
Thanks
with best regards,a
V Ramchandra Rao

My Cell No. [protected]
My Name : Balu Waman Pandit

More often i received missed calls at late night from unkown cell phone nos.

nos are [protected], [protected] & [protected]

i requeste you to give me my call details (incoming/outgoing) for last 2 months so as i can trace out the persons & proceed with legal procedure.

D/S,



I am extremely surprised to see that still Dial tone/hello tunes services has not been deactivated even though it was confirmed in your trailing email that all VAS is deactivated. I asked customer care service nos also to deactivate today. But on calling 12345 I was told to place that deactivation request on no. 55413 & calling them I was told to call 12345. The whole procedure of addressing customer grievances on telephone is not concluding & they were trying to avoid to register deactivation request. I am of strong opinion now that grievances addressing mechanism of IDEA is worst & ridiculous.



Further reversal of charges debited to my account for providing unwanted & unwarranted services has not been done till now. Please be informed that these services has been activated automatically without placing any request from my side.



I once again confirm not to activate any services anymore & stop sending SMS and incoming telemarketing calls forever.



Regards,



Divakar Thakur

GM-Project Management

GHVEPL, Chityala Office

Mob: +[protected]

http://blr-dc-02.gmrgroup.int/gmrlogo.gif



From: Divakar Thakur [mailto:[protected]@rediffmail.com]
Sent: Tuesday, October 12, 2010 4:49 PM
To: ccare.[protected]@idea.adityabirla.com
Cc: Divakar Thakur; grievance.[protected]@idea.adityabirla.com; [protected]@nic.in
Subject: Re:Deactivating all value added paid services no [protected]



D/S,

Thanks for prompt action. I once again reiterate that not to activate any services anymore without written information from me.

I still mantain to credit all charges debited towards activating these services. I do not agree with the reason mentioned that its not as per company policy. You must understand that it all happened due to system failure & due to that I can not be charged for the services I never wanted & asked. I would request you to credit these charges immediately or else I would move to next level for my greivances.


On Tue, 12 Oct 2010 14:32:02 +0530 wrote
>



DearMr.Divakar,



Greetings from Idea
Cellular Limited.



Refer to your mail, would
like to inform that the below mentioned vas packs have been deactivated to stop
further charging. However, would like to inform that the refund of the same was
not found feasible as per company guidelines as complaint received after 48hrs
of vas pack activation.



Also, would like to
inform that DND has been activated on your number # [protected] since 12/10/2010
and would be applicable in next 45 days since the date of activation and the
discontent caused is sincerely regretted.



Should you
require any further assistance, please



·
Visit our website www.ideacellular.com.

·
E-mail us at ccare.[protected]@idea.adityabirla.com


·
SMS “CARE” to our Toll free No 4787.

·
For any prepaid related information call our Toll free
Number “55000”

·
For Any Postpaid related information Call Our Toll free
Number “55090”



We value your
association with us, and look forward to your continued patronage.



Thanks & Regards,



Bijo Mathew

Customer Service Desk

Idea Cellular Limited -MPCG



(Alternatively you can also
call us on 12345/198 to know more about IDEA)













From: Divakar Thakur
[mailto:[protected]@rediffmail.com]

Sent: Tuesday, October 12, 2010
9:03 AM

To: Ccare
MP

Cc: Grievance
MP; [protected]@nic.in; Divakar.[protected]@gmrgroup.in

Subject: Deactivating all value
added paid services no [protected]





D/S,



I am a prepaid customer of Idea. My nos is [protected].

I have observed that lot many services have been activated in my mob no eg.
jokes,songs,hello tunes etc., without my request. I had called customer care
& asked to stop it. It was stopped for the time being but again reactivated
automatically. Whenever I asked the reasons of reactivation I was told that
request was raised through phone. But several times they agreed of some system
error & apologised. But still that practice of reactivation has not been
stopped. Further I had applied to start DND but still I am getting several
calls from telemarketeirs & SMS. Due to that most of the time I miss
important calls & wasting my time to attend all these unwanted calls and
SMS.



I treat this as a major breach of laid down procedures & difficiency in
services. No facility should be activated without customer consent.



I would like to notify you this as a major difficiency in services &
request to instruct your concerned officials to stop all value added services
immediately & should not be activated unless & untill I give in
writing. Further please credit all amount which has been debited against theses
unwanted services immediately to my no.



An early action from your end would be highly appreciable and bring back the
trust on the Idea Brand.



Regards,



Divakar Thakur

Mob: [protected]

Address: HIG-I/490, Borsi, MPHB Colony, Durg-491001



DIVAKAR THAKUR

GM-Project Management

GMR Highways

Hyderabad

PH: +91 [protected]

+91 [protected]

email: [protected]@rediffmail.com













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I am Sanjay Narayan Zalkikar @ Solapur customer since Jan.2003 vide M.no. [protected].I have produced documents at the time of purchase, in 2008 & now demanded again so on14th oct.I submitted duly filled form with recent photo signed on it & xerox copy of my passport bearing No.F4866351 to the office in Lucky Chowk Solapur.Next day I received message that your document is not as per the DOT Directive. As per the all India recognised ID.,Address, Date of Birth, Nationality is proved by this document and according to company this is not valid document is surprising factor.It is printed on the form that one of proof may be submitted & passport is mentioned. I immediatly reported to 123454-9 and explained the fact. He is unable to answer. MAY CUSTOMER LIKE ME CLARIFY?[protected]@ymail.com

My name is Prateek Kapoor and my mobile no. is [protected].
even after having repeated discussions on ideas customer care no. 12345 my prblm still lies unsolved.
i activated my VAS services related to jobs by mistake on 8th october and immediately deactivated the same within next 24hrs.but my balance deducted showd me deductions starting frm 5th october which is at fault.
secondly today i.e.,on 16th october i rechargd my cell with rs.50 via flexy recharge bt in the evening i gt to knw that m balance has been slashd down from rs.38 to rs.8 without any knwoledge.on clarifying the same via automated machine telling about the last 5 deductions,the chart ws like this-
1). rs.1 for jobs on mobile on 15.10.210
2). rs.30 for jobs on mobile on 16.10.2010
3). rs.1 for VAS on 12.10.2010
4). rs.1 for VAS on 14.10.2010
5). rs.5 for VAS on 10.10.2010
the points to be noted here are that why am i being charged whn i deactivated the same on 9th itself.VAS deactivation sr. no. ws 1-[protected] wich i recvd sms on mobile.

and secondly my 30rs have been deducted today without any knowledge.called customer services but no help assured and had to give up around 6-7 calls just to reach the live person n all those calls were chargeable.i askd cc to for immediate help as i was at a place where i needed my balance the most but no help assured.askd them to arrange for a call back but no calls backs have been given.

plz look into the matter asap.coz idea being such a renowmned company which has won acclamations for being best in customer satisfaction is making me think over any further usage.i have been using the services rom last 6-7yrs now but this is the first time i am facing this grave situation.
hoping to hear from you soon.

Prateek Kapoor
[protected]

Dear Sir,

I have bought Idea Net setter data card No.[protected] . But I can't use it because there is no signal at my residense are. Several times I requested with idea gallery and their customer care to cancel my card. But still they are not ready to cancel it and sending bills to me. I never used this card due to signal problem.

I am here by requesting you to send a notice to them to cancell it and stop their Net setter selling to public and cheating the people.

Regards,

Ramesan K

I Have taken idea prepaid sim 8-9 month before.
my no. is +[protected]. When i took the connection i have already submit all the necessary document i.e. account statement(original), posting strength certificte with photograph(as i am a defense employ), pan card photocopy,etc whatever required. But after this long period again they are demanding documents for re verification though i have again submited the document but till the the date I have not go any confirmation and frequently I am getting the message for submitting the document from Idea what should I do now?

Dear
Sir/ Madam

Myself vivek krishna.Mob Number [protected].I am using this connection for the past 2 years.i am getting a good service also.My call details are leaking out nowadays as clear printouts.My friends are still working in idea in Coimbatore.i got the info from them is that Mr.Rijo worked in ravipuram office as call center team leader is doing all these thins which is not good for the company in fact he is an old friend of mine.due to some personal issues between us he checked my call details and makes unnecessary calls to that numbers and using bad words listed in my details.this is not fare for the company.i am going to take legal actions against this as i am having the recorded call once he made and he took printouts of my cal details and miss use it.i am having solid proof abt these.i will gv this to the media .i will give to media n take legal actions against idea..going to disconnect my connectopns also both prpaid and postpaid.


Regards
Vivek Krishna