Idea Cellular Complaints & Reviews

my no is [protected].poor message service by idea on the sms card of 57 rupees.so please help me and provide good message service

my idea mobile no [protected] i have complane of IMS night plan service which is activate my number nov 2009 to feb 2010 charges 199 p.m. i am not activating this service and want refund my amount

Hi,
I am getting calls from this number - [protected]. I recently got a forward mail saying that calls from certain numbers can be dangerous (Anti-national agencies may use such calls to get access to our mobile phones).
Please let me know whether there is any space for worry in my case.

i have recieve a mms on 20/2/2010..but my cell not able to open it..i go thru link www.ideacellular.co/webmms..but there is loging problem..it show invelid massege id and password..i try it number of time..but i fail to veiw it..so plz help me as soon as possible..

Hi,

Idea number: [protected], [protected]
This is to inform you that my idea sim activated on 19th Nov but when I received a bill, I found discrepancy in that but till I have paid my bill. I have intimated to Idea customer care first time on 23rd Dec but they have forwarded th request only.

The request is related to the adjustment of Cric5 service and 100 SMS free as per plan. Previously who had used the sim, they have no idea and imposed charge on me.

As time passing I received second bill and same charges have been imposed on me. Still the request is on stand, no any assurance have been given that you will be getting, only saying we have already forwarded your request.

Still the last due date for payment is 28feb and no one called me.

Respected sir,
I was having a mobile phone connection of the above said company to use internet on my laptop having mobile no. [protected] and have opted for a bill plan of 399/- per month as rentals in CAF. But when i received my bills it reflected a monthly rentals of Rs. 600/-. I contacted the authorities at the local office of the cellular service provider and was assured that in the next billing cycle it will be modified, but in vain.
Now after too many follow-up and personal visits to the Idea office in our city they are not taking it seriously.
Hence please take up this matter seriously and direct the Idea cellular Ltd. to resolve this issue at the ealiest.
regards
Ankur Bansal
H.N. 1092, Sector 13
Hisar 125001
Haryana
+[protected]
[protected]

Hi,

I am Amar Bhardwaj using a idea number with a corporate connection. My mobile bill expenses is beard by my company (Birla sunlife insurance - Aditya birla group) so we need to claim our mobile expenses send it the our account department along with the original bill (Colored copy) of the month. I have not received the original bill for the month of December. For which I have complaint at the toll free number also but they said bill was delivered and received by some - Anil with a 9 digit phone number[protected], A person with this name doesn't belong to my my address, Bill was delivered somewhere else and I requested two times after that for the duplicate color copy of my bill which I got also but both the times got duplicate (black & white) copies. My company didn't consider the duplicate (black & white copy) and my reimbursement is got stacked due to this reason.

When I requested third time and asked to send the original again then your executive (Deepak Kumar) clearly says "NO" for the color copy he said if you want then you can collect from A-6, Sec-64, Noida, after paying Rs.49 from your pocket. Why should customer pay any charges when he didn't get his own bill.....?? Moreover today I have visit the aforesaid address to get a copy of bill irrespective to pay because idea make me helpless and I am left with the only option to pay because nobody is listening even they also say "NO" the bill in color copy.

This is the height of harassment by idea, a customer who didnt get his bill ready to pay his dues but he is not getting bill copy and if he want a copy then he need to pay from his pocket even when he was not at fault. If company is doing such mistakes then why should customer suffer....???

I am working as a Sr Manager within the Aditya Birla Group if this happen with me then I can easily figure out what is provided to other people.

Requesting to resolve this problem at the earliest.

Waiting for a hearing.............!!


Regards,
Amar Bhardwaj
Sr. Sales Manager
Birlasunlife Insurance co.
Bancassurance – Citi Bank

“Stand up for what you believe in, even if it means standing alone”

I am writing this complaint against idea cellular.On 26 th january masti fundoo pack was activated on my phone.i did not activate it.I messaged idea customer to get it deactivated, but no action was taken.one week later again money from my account was deducted on lieu of masti fundoo pack.This time i called up customer service and they told me that the service will be deactivated within 11 hours and also gave me a complaint number.i waited for 11 hours,all in vain , and then next day i again called up and they again gave me a new complaint number.i have been repeating this procedure for the last 10-15 days now.i have approximately 7-8 complaint numbers but no action has been taken as of now.i also personally visited idea customer care at adchini(new delhi) there also i was issued a complaint number.
now every week my balance is cut but no action is taken by the employees.when ever i talk to them they say that sorry mam our system is slow..i would like to know.excuse me...is this my fault.
please help me out..changing the number wont be very easy for me..please take some action.I am totally pissed off..
anushri.

ref numbers:[protected]
[protected]
[protected]
[protected]

dear sir ,
1. I have already initiated a complaint against my idea cellular customer care and services.
2. To futher add to the complaints i would like to fwd in breif the incidences which took place.
3. Few days back i realised that idea cellular is deducting some amount from my prepaid connection a . So immediately i contacted their customer care no 4444.To my surprise I was informed that he Time Zodiac Service is activated on my number for which I never made a request.

4. I made a request immediately for deactivation of the service on 18th Feb.'10 but to my surprise the deductions continued, I once again called customer care executive but was told that due to technical reasons the process of deactivation couldnt be materailised.Meanwhile the deductions contd.

5. Once agin on 23rd Feb morning I made a compliant and was assured deactivation within 6 hrs vide Sr. No [protected] but to my utter dismay deductions were made from my account in the evening. I called customer care and my call was connected to supervisor who couldnt give me convincing reply and threatened to cancel my request for deactivation.

If this is the only method of making profits by forceful deductions followed by service provider IDEA then I am sorry to say that doomsday is not far waay for IDEA CELLULAR .

Dear SIR,
This complain is regarding Idea NetSetter recharge benefits. I have not received any recharge benefits for
the recharge I have made.
Details of recharge is given below,
My Name:Pravin K Patel
Idea NO.:[protected]
Recharge date: 06 feb 2010 11:52 AM
Recharge amount:601(PREPAID
NETSETTER PLANS-GUJARAT)
Payment mode: Internet banking(SBI)
Recharge validity: 45 days
Recharge usage(Internet): Unlimited
Idea complaint no.:[protected] date: 8
feb 2010 8:45AM
SBI Transaction ref.:IG16655285
Idea Transaction ref.:MSB[protected]
Transfer to: Idea payment-[protected](Billdesk transaction account, SBI-6240, Konkanbhavan, Navi Mumbai)

I request you to take some action on this complain so I get all recharge benefits.

Thanking you,
Pravin Patel
[protected]

not able to do balance check through netsetter at 58000 or 10123 or any other number. help.

SIR/MAM

I HARISH NAGPAL ,USER OF IDEA #[protected] FOR OVER 8-9 MONTHS FOR DIS PARTICULAR NUMBER .I HAVE ALREADY ADDRESSED MY ISSUE WITH THE CUSTOMER CARE DEPT. BUT I AM GETTING ONLY FALSE COMMITMENTS .MY ISSUE IS THAT SINCE 4TH FEB 2010 -MY ACCOUNT IS GIVEN A CONTEST SUBSCRIPTION WITHOUT ME OPTING FOR THE SAME AND RS 5/DAY HAS BEEN DEBITED ON A DAILY BASIS AND WE MADE OUR FIRST COMPLAINT TO THE CUSTOMER CARE UNIT ON A TELEPHONIC CALL ON 12TH FEB 2010 AND REQUESTED FOR CANCELLING THE SUBSCRIPTION AND REFUND THE MONEY TILL THAT DATE AND EVEN THE EXECUTIVES CONFIRMED THAT SHALL BE TAKEN CARE OFF IN 24 HOURS BUT THAT WAS A FALSE COMMITMENT .

JUST IT WAS NOT ADDRESSED THAT ONE MORE SAME SUBSCRIPTION WAS AGAIN ALLOTTED TO MY ACCOUNT AND SIMILAR DEBIT HAPPENED NEXT DAY AS WELL .AS WE CALLED CUSTOMER CARE UNIT AGAIN -WE WERE CONFIRMED THAT SUBSCIPTION HAS BEEN CANCELD BUT FOR REFUND OF BOTH SHALL BE GIVEN IN A FEW COUPLE OF HOURS BUT EVEN THE SAME WAS NOT HONOURED SAYING THAT ITS A TECHNICAL ERROR .

I HAVE GONE THROUGH PERSONAL AND PROFESSIONAL HARASSMENT AND EMBARRASSMENT-WE HAVE TOLD THEM TO TAKE AN IMMEDIATE STEP BUT TILL DATE ITS PENDING.JUST TO NAME A FEW EXECUTIVES AND THEIR SENIORS WHO HAVE GIVEN A FALSE COMMITMENTS AND MISLED US- THE NAMES OF A FEW EXECUTIVES ARE -SWAPNIL,PALAK,KULDEEP ,JAI,DHARMENDER ,MAYANK ,KAPIL -THE SENIORS AS MR. IRSHAD, ,RAMAN,VISHAL AND MR. KRISHNA KUMAR AND MISS LAKSHMI.

I HAVE TODAY SPOKEN TO A SNR.EXECUTIVE AS MR. KRISHNA AND HE CONFIRMED TO WAIT TILL TOMORROW i.e. 22ND FEB 2010 TILL 6 PM.BUT TODAY i.e. 22nd FEB 2010 WE HAVE NOT RECIEVED THE REFUND AS PER COMITMENT . ALSO WHEN I TOLD THEM I WANT AN APOLOGY LETTER FOR THE INCONVENIENCE I HAVE GONE THROUGH HE SAID PLEASE MAIL TO CUSTOMER CARE WITH A LOT OF EASE.. SO I HEREBY REQUEST YOU TO PLEASE LOOK INTO THE MATTER AND PROVIDE ME AN APOLOGY LETTER FOR THE SAME .....AND RESOLVE MY CONCERN ON AN URGENT BASIS ....

LOOKING FOR A SATISFACTORY RESPONSE AND SOLUTION FROM YOUR END,

THANKS & REGARDS

HARISH NAGPAL

I have been calling to customer care and raised complaint stating I am not able to use the internet connection and there was no response from idea regarding the same. If you check the data usage it will be clear this connection was not working. I had informed your team when ever I receive a call for payment.

As a customer I am disappointed with the connection and the service provided.

And the worst part is that idea has sent me a legal notice to pay the outstanding with checking any details as this connection is working or not.

Dear sir,
I am using services of Idea cellular for more than five years.My mobile no.is [protected].When I registered with company I provided all the necessary documents to the company .ON 12/2/2010, I received sms from the company saying that "Aapke form kesath di gaye documents mein vibhed hai- krupya form & documents Idea company ne bhege hui executive ke pass jama kare".No executive turned up or called me and my outgoing calls were kept on hold from the same day ie.from 12/2/2010.On 15/2/2010 I went to Idea cellular office on Bhandarkar road office,Pune-411004 and submitted the required documents.I was told that my outgoing calls will be activated by eveningwhich did not happened.On same evening some agency called me & asked me to resubmit the documents to them. I had already submitted the documents in the morning,so I refused to submit them in the evening.I registered the complaint to 4444 and asked them to start outgoing calls which were kept on hold.I was asked to register with 198 but could not do so since calls to 198 were also on hold.I regieter the complaint with 12345 and I was told that reactivation of calls may take 24 hours.On 16/2/2010 I went to Idea cellular office on BHANDARKAR ROAD,PUNE-411004 AND COMPLAINED TO THEM ABOUT KEEPING OUTGOING CALLS ON HOLD.i WAS AGAIN TOLD THAT REACTIVATION MAY TAKE 48 HOURS.On 18/2/2010 I called 12345 and complained about keeping my outgoing calls on hold.I did the same but it was of no use,Then I sent complaint to [protected]@aditya birla.com by e-mail.I received e-mail from them asking me to resubmit the form and the documents.I again sent sms to them saying that the documents were already submitted on 15/2/2010.Again I received e-mail asking to submt the documents.Till now my outgoing calls were kept on hold.This is nothing but harrasment .I REQUEST YOU TO LOOK INTO THE MATTER AND ASKED THE COMPANY TO REACTIVATE MY OUTGOING CALLS AT EARLIEST,
Thanking You,
Your's sincerely,
Prasanna Potdar
Mobile No.[protected]( Pre Paid)

Idea is a rotten phone company. there customer care numbers never work. My phone is lost and i want to get it blocked but there is no response from Idea. What a idea sir jee!

Date: 19.02.2010
Place: IIT Bombay, Powai
Dear Sir/Madam

I came to mumbai and thought of availing IDEA mobile services. I just heard that they have good customer care services. I bought a prepaid card on 4th or 5th of jan 2010 and soon realized that my thinking was wrong. Within one and half month of stay in mumbai tells me that IDEA cannt be a good customer care service provider and the reasons and experience i wanted you to look at for improvement

This is my 2nd worst experience with IDEA service and customer care services. Services to my mobile no. [protected] is been hold for 2nd time. I was told by customer care every time that after submitting the documents to nearest idea showroom/gallary your services will be active within in 4 hrs and it took 2 days for activate my services even with the lot of follows with customer care people.
This time since 16.02.10 afternoon my mobile services is kept on hold and reason is that documents verification not done. I didnot understand, when i resubmitted the documents on 08.01.2010, why the question of verification arises after ~1 and half month. Anyway then i realize that is what IDEA is!!!
I resubmitted all the necessary photocopy of the documents namely, driving licence,passport, college ID card, PAN card on 17.02.2010 at 4pm at Samvene Telecommunication in andheri. Customer care told me that services will be reactivated within next 4 hrs, but it didnt happened. Then I called to customer care and the new story arises that this card is registered with some other name. When i confirmed earlier it was in my name now what happened suddenly that change my name. And after that I talk several times to customer care executives like Vanita, Sandip, Chetan, Nilam and so many. Every time i got the different answers that your services will be active in next 2 hrs or 4 hrs. Each time they took a request and says the request no. will be message to my mobile, i also convey them that i am not receiveing the message but nobody cares for it. Then i started writing the no. couple of request nos are [protected] (dated 18.02 at 1.30pm by vanita where i was informed that in next 2 hrs services will be active);then at 5pm i was told by chetan that in next 2 hrs you will receive a call and your services will be activated (I realized the poor nework of IDEA after coming to mumbai. I dont get a nework in IIT BOmbay hostels so i thought of being in the network and walk out to the place where i can attend the call. i waited for ~3 hrs but no call came.); then at ~8.30pm i again called to CC and one more request has been taken up by sandip [protected] saying that this time whether you receive a call or not your services will be activated in next 2 hrs.
Now i dont know what is mean by 2 hrs to the IDEA customer care centres, I will be happy if you could tell me that??
The next day 19.02.2010 again i talked to CCE (customer care executive) yogita and su
pervisor nilam and i got the another commitment that your no. will be reactivated in next 24 hrs.
In the today’s hightech world what is this going on. Why the reactivation should take this much time, then i realized if i am getting different answer all the time there is no customer care only customer harrasement is going on.
1. There is no synchonization among the customer care and the people sitting in idea showroom/gallary.
2. Defination of services activation time vary from executive to executive some says 8hrs and some says 24hrs and then there is condition apply to it like working hrs non holiday hrs etc etc.
3. I think customer care centre of IDEA is not for the care it is for harrasing the customer who avails their services.
4.When i reach to idea showroom/gallary i found that there are many people with the same complaints, the problem is that IDEA will make you live with service problem.
5.I am investor in IDEA company also now i understand the reason why its share is not increasing.
I must say IDEA has change my view about IDEA.

Hence i decided not to the part of customer of such pthatic service provider who harrase the customers and troubles.
I kindly request you to disconnect my no and please return the documents submitted and balance money in my account (Rs 39.01) by DD in the name of Atul Wankhade at the following address
Atul Wankhade
H8 Room no. 29,
IIT Bombay,
Powai, Mumbai-400076

I dont know how IDEA will reimburse for the my time taken, troubles given, harrasment done and mentle stress given to me. And even for the expenses of travelling to the idea gallary. Though i am not expecting it from a service provider like IDEA, i will be happy if i will be informed about this.

regards
your harrased customer
Atul G. Wankhade
[protected]

Respected Sir / Madam,

I Pushkara Nair one of your old customer. My cell no. is [protected] . From last few days he is having problem with your service. The problem is of reduction of balance without any subscription or activation of service.

From the day i top up my card with the 32 rs recharge voucher I have been recieving message that 5 rs have been deducted from your account on a daily basis.

My balance is been deducted everyday of Rs 5 though I didn’t activate any service on my mobile. Today I discussed this matter with your customer executive but satisfactory reply not given by them.

This was the worst experience as the customer care executive first of all dint provide me proper details and then I was requested to call at 198 and then 12345. This was just a crap without any proper resolution.

So I kindly request you to stop autoactivation service if any you have started like other mob. companies & refund me my balance of daily rs 5 which has been deducted for the past 10-12 days.

Your co-operation is expected.

Also take this matter on priority as this is not any kind of JOKE!!!

PLEASE PROVIDE ME THE ENTIRE DETAILS AS THIS IS A MATTER O[censored]RGENCY.

I would request you first to contact the customer if you people are activating any service the money does not come from trees. This is the worst customer experience I ever had.

I want my balance to be reimbursed at the earliest and if any kind of service activation done needs to be deactivated at the earliest.

Regards,
Pushkara Nair

MY NUMBER - [protected]
MY NAME - MANISH GARG
SIR MERA 50 RUPESS KA BALANCE KAAT LIYA GAYA OR CUSTMOR CARE PAR CALL KARNE PAR UNKA KAHNA HAI KI AAPKA BALANCE KAATANAHI JI OR FIR KAHTE HAI JI AAPNE GPRS CHALU KIYA HAI JI SIR IDEA KE HOME PAGE PAR LINK DIYA HUA HAI JI LAKIN US PAR KOI CHARGE NAHI LIKHA HUA HAI JI OR BINA NOTICE KE COMPANY 50 RUPEES KA BALANCE KAISE KAAT SAKTI HAI JI MERI COMPLAIN JALDI SE DEKHI JAYE OR MERE PAISE REFUND KIYE JAYE NAHI TO MAI BINA SUCHIT KARE BALANCE KATNE KE LIYE COMPANY PAR CASE BAHUT JALDI KARUGA JI APSE REQUEST HAI KI AAP JALDI SE ME COMPLIAN PAE DHYAN DE JI
OR MEREA 5/- KA BALANCE GPRS SUFRING KA ROZ KAAT RAHA HAI JI

I closed my post paid phone no [protected] in AUGUST 2009 and by mistake ended up paying them extra amount which was more than the BILL. Since then they told me that they will refund the money back after 3 months ie in NOV but till now no money has been refunded. When ever i email them they only say we tried calling you but your no is not available or say we are reseraching the case.

my current phone no is [protected]

here is their replies:

Dear Mr. Datta,

Greetings for the day!

With reference to you mail, we would like to confirm you that we have carefully noted the content of your mail and the same has been highlighted to the concerned team. The matter is currently being followed up and we will revert back to you at the earliest.

For further assistance, please call our 24-hour Helpline at [protected] from a landline or e-mail us at corpcare.[protected]@idea.adityabirla.com.

At your service
Sincerely

Dimple Behl

Customer Care
Idea Cellular Limited.
Delhi

________________________________________
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Tuesday, January 19, 2010 6:30 PM
To: CorpCare
Subject: FW: Your !dea Bill
Importance: High

WHY SOMEBODY IS NOT RESPONDING TO MY EMAILS

From: Datta, Dheeraj_D
Sent: Tuesday, January 05, 2010 6:56 PM
To: 'CorpCare'
Subject: FW: Your !dea Bill
Importance: High

WHEN WILL THIS BE RESOLVED. I ALWAYS PROMOTED IDEA BUT WILL NOT RECOMMEND IT TO ANYONE.

THIS IS MY FINAL EMAIL IF I DON’T HEAR FROM ANYONE IN 48HRS WITH A SOLUTION I WILL NOT ONLY REACH CONSUMER COURT BUT WILL GO TO MEDIA.



From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Thursday, December 24, 2009 4:12 PM
To: Datta, Dheeraj_D
Subject: FW: Your !dea Bill
Importance: High

Dear Mr. Datta,

Greetings for the day!

With reference to you mail and we tried contacting you on [protected] but the contact could not be established, we would like to confirm you that we are continuously following up your concern and the same has been addressed at earliest to the best of your satisfaction.

For further assistance, please call our 24-hour Helpline at [protected] from a landline or e-mail us at corpcare.[protected]@idea.adityabirla.com.

At your service
Sincerely

Dimple Behl

Customer Care
Idea Cellular Limited.
Delhi

________________________________________
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Wednesday, December 23, 2009 4:55 PM
To: CorpCare
Subject: FW: Your !dea Bill
Importance: High

So How many months will you take and what is that you are investigating. I need my money back now or else I am going to consumer court… It’s HIGH TIME NOW

From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Wednesday, December 16, 2009 11:50 AM
To: Datta, Dheeraj_D
Subject: FW: Your !dea Bill
Importance: High

Dear Mr. Datta,

Greetings for the day!
With reference to you mail, we would like to confirm you that we are continuously following up your concern and the same has been addressed at earliest to the best of your satisfaction.
For further assistance, please call our 24-hour Helpline at [protected] from a landline or e-mail us at corpcare.[protected]@idea.adityabirla.com.

At your service
Sincerely

Dimple Behl

Customer Care
Idea Cellular Limited.
Delhi

________________________________________
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Tuesday, December 15, 2009 9:57 PM
To: CorpCare
Subject: FW: Your !dea Bill
Importance: High

ANY UPDATES ON THIS WHEN WILL SOMEONE UPDATE ME ON THIS ITS MORE THAN 3 MONTHS

From: Datta, Dheeraj_D
Sent: Monday, December 07, 2009 3:24 PM
To: 'CorpCare'
Subject: RE: Your !dea Bill
Importance: High

Hello,

You may call me on [protected] as I have been working in HYD now between 11 am & 3 pm Mon to Friday

Thanks and Regards
Dheeraj Datta


The information contained in this communication is privileged and confidential. The content is intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately by telephone or e-mail, and delete this message from your systems.



From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Saturday, December 05, 2009 9:57 AM
To: Datta, Dheeraj_D
Subject: FW: Your !dea Bill
Importance: High

Dear Mr. Datta,

Greetings for the day!

With reference to your mail, we acknowledge your concern regarding Refund against your Idea connections.

Further, we would request you to kindly provide us alternate contact number and convenient time to speak, so that the concern can be addressed to the best of your satisfaction.
For further assistance, please call our 24-hour Toll-free Helpline at 12345 from your mobile (or [protected] from a landline) or e-mail us at corpcare.[protected]@idea.adityabirla.com.
At your service

Sincerely,

Sarabpreet kaur Malik


Customer Care

Idea Cellular Limited

Delhi

Now enjoy the convenience of viewing your bill anytime, anywhere on Idea Website. Just register your Idea number at our website and enjoy the whole new billing experience. For more details, visit www.ideacellular.com

________________________________________
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Thursday, December 03, 2009 3:39 PM
To: CorpCare
Subject: FW: Your !dea Bill
Importance: High

Can somebody call me on [protected] and update me on the status of refund, I am really tired of writing emails I was told to wait 3 months and its more than that now

Thanks and Regards
Dheeraj Datta

From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Wednesday, November 18, 2009 12:46 PM
To: Datta, Dheeraj_D
Subject: FW: Your !dea Bill
Importance: High

Dear Mr. Datta,

Greetings for the day!

With reference to your mail, we would like to inform you that we have carefully noted the content of your mail and the same has been highlighted to the concerned team under reference number 90729470.

For further assistance, please call our 24-hour Toll-free Helpline at 12345 from your mobile (or [protected] from a landline) or e-mail us at corpcare.[protected]@idea.adityabirla.com.

At your service
Sincerely

Shweta Puri

Customer Care
Idea Cellular Limited.

Delhi

Now enjoy the convenience of viewing your bill anytime, anywhere on Idea Website. Just register your Idea number at our website and enjoy the whole new billing experience. For more details, visit “www.ideacellular.com”

________________________________________
From: [protected]@Dell.com [mailto: [protected]@Dell.com]
Sent: Monday, November 09, 2009 3:54 PM
To: CorpCare
Subject: FW: Your !dea Bill
Importance: High

Hello team,

How and by what date will I get my refund…



Thanks and Regards
Dheeraj Datta

From: Datta, Dheeraj_D
Sent: Monday, September 21, 2009 3:38 PM
To: 'CorpCare'
Subject: FW: Your !dea Bill
Importance: High

Hello team,


The bill as attached is the final bill that I am talking about, here is the screen shot

You have mentioned that “Moreover, we wish to confirm that any debit or credit can be processed after the final bill generation of your Idea connection.”
What do you mean by the above statement

I closed the connection last month hence expect the refund asap Also adjust the advance rental

Many thanks

Awaiting reply







Thanks and Regards
Dheeraj Datta

From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Saturday, September 19, 2009 1:07 PM
To: Datta, Dheeraj_D
Subject: FW: Your !dea Bill
Importance: High

Dear Mr. Datta,

Greetings for the day!

With reference to your mail, we understand your request regarding the refund against your Idea mobile number [protected].

Further, we would like to inform you that the services towards your said Idea connection have been deactivated with effect from August 25, 2009.

Moreover, we wish to confirm that any debit or credit can be processed after the final bill generation of your Idea connection.

We value your association with us.

For further assistance, please call our 24-hour Helpline at [protected] (from a landline) or e-mail us at ccare.[protected]@idea.adityabirla.com.


At your service
Sincerely

Bharti Sachdeva

Customer Care
Idea Cellular Limited.
Delhi

-----Original Message-----
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Friday, September 18, 2009 8:48 AM
To: CorpCare
Subject: FW: Your !dea Bill
Importance: High

Hello team,

I have closed this no and ended up paying more than the bill please
refund back the excess amount paid asap and plz tell me what's the
procedure.

My mobile no is [protected]

Dheeraj Datta

Few months back, I activated Idea's All India 105 plan,where i got the offer of 5opaise per minute for all local and std calls and messages. After this I got Idea, message offer of Rs 36=2oo sms for 1 month. But I found that my sms offer wasn,t activated. My messages were still charged. I called the customer care and they told me that, i won,t get my free messages as i had activated the All India 105 plan.But let me tell you they never mentioned about such a thing in their offer when it was publicized. As a result I took the 11 Rs 1 second plan. But still my message offer was not activated.

I want my money back. They are fooling customers like anything. While other telecom companies are offering so many free schemes, they are in turn looting money from their existing customers. Please do something against them.