Idea Cellular Complaints & Reviews

RESPECTED SIR,
IDEA POSTPAID HAD COMMITTED A WRONG POSTPAID PLAN, THE DETAILS OF THE SAME IS ATTACHED IN THE DOCUMENT (MS-WORD).
PROOF COPY IS ATTACHED ALSO.
THE SAME PLAN WAS COMMITED TO 4 OTHER MEMBERS ALSO, ALL ARE READY TO GIVE ORAL STATEMENTS ALSO:
1. NITIN GUPTA, PA NISCAIR, DELHI
2. DHEERAJ, PA NISCAIR, DELHI
3. VED PRAKASH, DMRC, DELHI
4. DEEPAK, PA, NISCAIR, DELHI
5. (MYSELF), VIKASH AGRAWAL











To Date: 04.01.2010
The Concerned Authority,
Indian Consumer Complaint Forum,
New Delhi
Subject: Regarding to fraud plans about Idea Post-paid Connections
Respected Sir,
I would like to make this information in your kind attention, once more, two application i sent you earlier also stating that I have paid Rs. 500 to an executive (Named as Siddhartha) by IDEA post-paid connection channel partner from ‘Majestic Infotech-Paschim Vihar, New Delhi’ on 11.11.2009, by cash and i have the cash-receipt of the same.
The person was representative from Idea and told me the wrong plan of 150/= per month rental, claiming free nation-wide roaming incoming and flat 50 p. Outgoing call rates and 50 p. sms rates, even in roaming. He told me to give first 150 local/national calls absolutely free and first 150 local/national sms also free. They also told me some other reduced call rates, while in home network, like 30p. Local and 50p. STD, He also told that there is nothing very special in this offer, as Reliance and other networks are giving very good plans.
However, while my connection was not activated even in 1 week, I went to ‘My Idea’ show-room, Kapil, an officer, there checked and confirmed my plan online and told that the same plan did not existed in any one of the postpaid rental schems.from Customer Care (IDEA), he forwarded my complaint to the Idea grievance cell and assured me some quick solution as told me that the same plan was not available to any customer in any postpaid plan.
Sir, I am a Research-Scholar in ‘NPL-New Delhi’, and I am really very much disgusted by the various calls, I have done to them, initially a person named as ‘SHAMMI’ in Idea nodal office assured me that he will definitely solve the problem, but nothing happened, they done nothing, I have spent at least 1500/= in calling them at various numbers of their customer-care and various other possible numbers. 2500/= in travelling here and there. As a result i have spent a total of Rs. 4500/= and still I have got neither my refund, nor my no. activated nor any other assistance.
ON MAKING THIS COMPLAINT, E-MAIL HAS RECIEVED FROM IDEA AFTER 1.5 MONTH, STILL THEY ARE DEMANDING SOMETIMES PROOF OF CASH-RECIEPT,WHEN I E-MAILED THE SOFT COPY OF RECIEPT, THEY STARTEDTO DEMAND THE SIM NUMBER, AND IN THIS WAY THEY ARE JUST DELAYING THE MATTER AND MAKING VARIOUS PRETENDS EVERY NOW AND THEN.
I AM NOT AT ALL SATISFIED WITH THE WAY, THEY ARE TAKING THIS COMPLAINT VERY LIGHTLY, RESULTING THAT THE COMPLAINT IS NOT SOLVED STILL NOW.
While calling to IDEA, they misbehaved to me and not only to me but 4 other students from NPL and NISCAIR are also their victims.
Sir, we are exploited continuously by these idea members, while telling them to their complaint to TRAI, they said whatever you want, you can do, you did not bought the plan from us and we are therefore not responsible. Idea is saying that we are not liable for this fraud but this sales agency is authorized by IDEA itself then where i go and what should i do?????
Please sir do something for us at the earliest.
Sir it is the time to make a lesson to IDEA by the consumer forum.
Thanks a lot.
Yours’ Sincerely
Vikash Agrawal
Research Fellow
NPL, 3/1, JRF HOSTEL,
NPL COLONY,
NEW RAJINDER NAGAR,
NEW DELHI-110012
Ph.-[protected].

Sir,
On 27 Dec 2009, i top up my prepaid cellular phone (ph No [protected]) for 202 (instead of 201) which will provide me 201 as full talk time, but by the mistake of dealer it happen for 202. For 202 idea provided me a talk time of 83 rupees which is not understood. On enquiring the same the call center informed me that it is the mistake of dealer not our. But my complaint is that if there is no talk time of 202 why they accepted the amount, either they should have said wrong top up. Instead of that they gave me talk time for 83 which is not understood.



On 29 Dec 2009, i top upped for 201 for full talk time, 48 Rs for sms pack and 32 rupees for one paise for one year. All has been accepted from idea and i also got message of sucessful recharge. Now for the pack of 48 Rs they not providing me the sms pack. Again enquiry from call center they said that you did 32 rs top up after 48 Rs so the previous all top up is vanished. My complaint is how can 48 rs just top uped eight minutes before vanished if there was provision like that it should have been said to the consumer while top up. The idea service is giving a poor consumer satisfaction and hiding many policies which leading money loss to its customers. I request my loss money may please be remitted to me.

idea signals r not good.it is coming one side speach. location;-karimnagar dist. mustabad mandal . ap. india.

My idea net setter very slow speed,down..load..3kbps,don't buy this.Before idea top in customer satisfaction now I have no words.They are concentrating only advertise..and TV programs.They fu...ed me,pls don't buy u will ......
location:kerala,kollam,chadayamangalam,kalayam
c.no.[protected]
idea net setter no; [protected]
sim;[protected]

I have an IDEA prepaid connection number[protected]. I recharged it on line for Rs 222 through my ICICI SB A/C today 31/12/09.Thogh the amount has been deducted from my account, the talktime has not been acitvated yet. . please help me immediately

Rajan

I am idea karnataka customer with mobile no.[protected]

i had recharged my account under full talktime scheme (140rs) which had a validity of 20 days. When i recharged i was not told that it was only for local usage and the amount cannot be used while roaming.

I am currently in hyderabad(roaming location) and i have 98rs balance in my account and i will not be able to use this balance amount because i will be here for one month and the validity of this balance amount will lapse on
9-1-2010.

I called the costumer care and i have the full recording of the conversation.
I have the proof of the ccr telling me that they dont inform the customers regarding the conditions of that offer.

I want to file a complaint against the company for the cheating they have done and the money what i will be loosing and also the hardships i faced on[protected].
I was not able to call or receive calls on[protected] morning and have lost money on a few business transactions i was not able to make.

I have all the proofs in recording as well as the sms i received which nowhere states that the amount is valid only for local usage.

Hi,

I am using idea prepaid delhi,i want to divert calls to my aircel number (series 88).But when i am activating this service the response i am getting is not allowed.
I talked to customer care but that guy was trying to make my fool by saying senseless reasons like it is a handset feature and we are not responsible for it.
And he was talking very rudely.

I am fed of idea now by their hidden terms and condition on every scheme and now this is the new one.

I am eagerly waiting for number portability facility so i dont have to change my number.

Dear Sir,
My Mobile num is [protected] from Idea, Sir Pichle kuch dino se mere num par apne aap schemes lag jaati hain jinka mujhse har roj 3-3 Rs. kaate jaate hain jinhe meri marzi bina koi scheme laga di jati maine iski siqayat customer care me bhi ki thi but ek baar scheme band hokar dubara phir start ho jaati jaati hai bina meri marzi ke aur main jyada internet activate karvata hoon 20Rs./day wala uske bhi mujhse 40 Rs. kaate jaate hain yani 2 baar balance kaat liya jata hai.
So plz help me Sir,
Surender Gill

My handset lost on 27 th dec,if anyone can trace him in tirur circle,rewards payable ,due to business contacts,MD of p.m group ,contact [protected]

I am a prepaid Idea cellular subscriber. An amount of Rs. 817 had been deducted from my Idea Number account on 7th Dec for using GPRS. But i am dead sure that i had not used the idea GPRS at that day. The Idea cellular is claiming that the deductions are correct in each and every term.
I had tried to contact them several time via mail and Customer Care no. But they have the same answer. And Nowadays they have blocked me to call to customer care (voice as well as e-mail)
If let us suppose that i had used the GPRS at that day then also it is not possible that in a single minute there would be 129 hit to the server with each time downloading a bulk data as given below. This info is based on the uses sheet provided by there Customer Care. I had tried several times to let them understand the fact that this much of data download is not possible in a single day. It requires at least 4-5 days. But they have the same answer that deductions are correct in each and every term.
Now they are not responding to my mail and also i am unable to contact their customer care because they might blocked my call to customer care.
I am attaching the analyzed data on the basis o[censored]ses sheet provided by them.
Please suggest me what to do?

IDEA assured me speed upto 256 KBPS with the Net Setter (What is their IDEA sirjii)

I asked for demo as other service provides will surely give. But IDEA.... forget it they won't give demo but assure that the speed will be as claimed.

I purchased the Net Setter and suffering a lot. the Speed is pathetically low. I never get speed above 20 KBPS.

What a BAD IDEA sirjii. Please suggest what should be action now.

I suggest never by a costly Net Setter unless you get demo for it...

I have lost my cell phone Nokia 7210 and the sim was prepaid of idea ph no. [protected]. when i went to IDEA care to block the sim they asked to submit FIR copy ANd AFFIDAVIT copy. but when i approached with original and xerox copies of FIR and Affidavit. they daid submit the original copy and they will issue only duplicate sim but the the original sinm will not be bolcked. i requested to take the copy of these documents as i need the original because i want to show it in Nokia care to trace/block the handset. but they refused to block the sim and issue new one. i am now thinking to lodge FIR against IDEA care too. because that person who had stolen my phone is calling from my number to my friends

Dear sir,

They have given me unsatisfied service, i have done last two or three times complains about my bill.
But they people are really smart , They are just try to make fool customer. this time i m giving them last warning.

Undoubted they all are thief in my way.

Please send the notice as soon as possible.

Regards,

Vijay gupta

I have idea Sim No. [protected].last time my validity is end on 17 nov. 2009. after that irecharge of Rs 55 for lifelong validity as per scheme of idea servises.they send me such type of messages -''Validity recharge se chutkara, recharge kigiye Rs 55 se,paiye lifelong validity aur Rs 47 ka talktime." But i have not got this fasility after recharge of Rs55. I have got only validyty of 15 days &47 talktime.Pls. think about this complain.bacause my mobile sow no service &repy lock of service.

We have been trying to resolve an issue related to charges on combined bill for which a cancellation request was made on 10 Sep.However Idea charged us for the month of oct for the service which we didnt use.We have been dealing with truly unprofessional individual at customer ,the worst part is the below mail from Idea customer service.They have already suspended the service thrice in between,when we needed it most.Please help





On Tue, Dec 22, 2009 at 10:06 AM, IDEA Cellular Ltd - Customer Oprs <[protected]@idea.adityabirla.com> wrote:

Dear Mr. Gavai,

Thank you for contacting Idea Cellular Customer Services.

This has reference to your e-mail regarding bill clarifiaction for your mobile number [protected].



We regret the inconvenience caused.



We would like to inform you that all services has been disconnected with effect from 8th October 2009 and you have been charged by 7th October 2009 as calls and SMS has been originated from your handset.



We greatly value your patronage, and look forward to an opportunity to delight you.

Should you need any further assistance, please call our Customer Service help line number [protected] or email us at
[protected]@idea.adityabirla.com .

Thanks & Regards,
Vishal Kalbhor
Idea Cellular Ltd.
Maharashtra and Goa



Disclaimer

All the tariff plans/services are subject to regulatory body approval. Company reserves the rights to modify/change/discontinue services/plans based on guidelines received from time to time.




[protected][protected][protected][protected]

From: shaky gavai [mailto:[protected]@gmail.com]
Sent: Sunday, December 20, 2009 3:13 PM
To: Appellate MH; ccare mh; Rajat Mukarji; Grievance MH; p.lakshminarayana
Subject: Fwd: Idea cellalua-worse place to have postpaid connection



Just to add i tried speaking to Managers But the representative(Assha Sayyed, Prem Singh ,Ashwini Pawar,Yogesh Goswami)they all refused to get manager on Line(Names of Manager Maruti Lote,Rahul Talvi)

[protected] Forwarded message[protected]
From: shaky gavai <[protected]@gmail.com>
Date: Sun, Dec 20, 2009 at 8:27 PM
Subject: Idea cellalua-worse place to have postpaid connection
To: ccare.[protected]@idea.adityabirla.com, rajat.[protected]@idea.adityabirla.com, grievance.[protected]@idea.adityabirla.com
Cc: P.[protected]@idea.adityabirla.com



Hi,



This is to bring to your notice that I am using [protected].I have a combined account with the number [protected].



We're were charged for 217 Rs on [protected] in the month of september.We didnt use the services ,still we were charged.We have been calling ever since to

solve this issue.I have spoken to so many people in idea cellular .I also got assurance for reversal of 217 Rs.However ,It seems that there is only word of mouth

service in Idea.No body believes in implementation.



My number was blocked of outgoing service on 14-15 december at time when I was away at my home town -Amravati.We spoke to Ashwini Pawar: on 15 dec time 10:14 am.

to resolve this on (4999).However after much of dismay ,she transfered the call to Assha Sayyed( Some sort of Senior-An absolute jerk) who was neither professional nor courteous.After lot disscussion she agreed to activate the service & raised a request of reversal of disputed amount of Rs-217 to done by 18 dec.



Now again the serivce are blocked . We called today(20-dec-09) & spoke to Ganesh(call hung up),then Yogesh Goswami & finally another senior with broken langauge Named Prem Singh.Prem refused to reverse the Rs 217.So I asked him to disconnect the service.Then he started giving emotional theories that we have to pay the bill.



We were about pay the bill online ,however after going through the world class nusance with customer service & service being suspended thrice when out of station.We have no faith in Idea services & no intention to pay the due's till the the reversal happens.If reversal is not possible then please disconnect our service with immediate effect.





Regards,

Shaky Gavai

I have sent DND message to Idea on their official number for sending such requests- 1909 and still no action has been taken. I receive irrelevant and absurd service calls and messages in which I have absolutely NO INTEREST and it IRRITATES me. This is NOT customer friendly and I do not want these intimations. The DND message is for this purpose and Idea has NOT RESPONDED!
HORRIBLE SERVICE.. Their network SUCKS... Walk and talk is RUBBISH.. Please ensure that they learn something about customer service at least!

Hi

I am having Idea connection since 2005. My DND is activated since 2007. Since 4 months I am receiving telemarker's calls means Idea sold my number to these people. I gave complaints many times but there are still calls and messages from these disturbing creatures. I have recorded phone calls to customer service people as a proof of complaint. But really don't know how to sue this bloody idea cellular.

Please help

Nikhil
[protected]

I have been using two Idea cellular No.s from Past 6-9 Years and from the last 15 months I have been facing very low signals or no signals inside my house. Whereas my father has been using Airtel ever since he has never faced this signal problem.
I have registered my complaints thrice with the customer care and even visited the Idea showroom to personally complaint.

In order to make a call I have to go outside the home most of the times, same is when I have to recive the call.Its becoming pathetic for me to stick to my number which is distributed to all my kins and clients.

I wish for a better network signal strength from this customer oriented Company.

Davinder Wadhwa
[protected],
[protected]

Dear Sir/Madam,

myself Rakesh Kushwah from Ujjain.

I have given 2 envelopes as courier to Madhur Courier Servises Ujjain, on 12 Dec 2009, which contain some important documents and prepaid sim cards. but still courier not reached to concern person. both are very important. i continues requesting to Mr. Jeetu (courier owner Ujjain and Mr. Parihar) to search the courier but from last 4-5 days they are not giving me any feedback and Mr. Jeetu is not receiving my call too. and finally i decided to drop a complaint. i request you to take strickt action. details of courier is given below.

Pod no. 55570826 and 55570827,
To Mr. Virendra Khangotra
C/o Kesar Vatika, 40 palace road Ratlam.
Date : 12- Dec-09.

Please do needful.

Regds
Rakesh

I have buy idea prepaid sim on 09.12.09.

This sim card is not activate.

Please activate urgently.

My sim Number is - +91 [protected].

with Regards,