[Resolved] Idea Cellular — Battery Charging problem in my Idea Utra mobile Phone | |||
I am Sharad Neraliya residing at Jabalpur my contact no. is [protected], I want to inform you take i purchased one IDEA ULTA mobile phone from Dharmendra Electronics, Jabalpur on dt.22.03.2014 the IMEA-1 No. [protected], till last month i was very happy to get a smart phone with all latest functions at a very affordable price. On dt.24.09.2014 my phone was giving some charging problem i.e. it was taking too much time to charge and after charging 20-22% the indication of charging was displaying but the % charging was not increasing and on using any function the battery was dying very fast.On dt. 25.09.2014. I approached to M/s DIWAKAR AGENCY, authorised service centre of IDEA Mobiles at Jabalpur, the problem was explained to the lady receptionist and handed over my mobile.On next day the lady receptionist told me that there was water in the set(which is not covered in the warranty condition) and charged Rs.450/- as service charge. I did not worried about the charges but i paid it happily assuming that my mobile phone has been put right. On the same night i noticed that the charging problem of the mobile phone is remain same. Due to my busy schedule during 2 Oct and Dushhehra holidays, i again approached service centre on dt.08.10.2014 my phone was deposited and handed over to me on 10.10.2014, on reaching home i was astonished that the phone was having same problem, again i reached service centre on 11.10.2014, now the receptionist is telling that the battery is defective and charged Rs.550/- from me with the advise that the battery will be supplied after 15-20 days i.e. after this months. Now today after doing all these exercise for last 15 days and paying an amount of Rs.1000/- just for charging problem of mobile and again waiting for next 20 days, i feel that i have been cheated either by the IDEA Mobile company or M/s Diwakar Agency, Jabalpur. I am also surprised that in the month of September, how water reached in my phone(as informed by service centre) If my complaint reach to any responsible and honest person of the company then i request him to kindly look into the matter and do justice with your customer i.e. me. If required i can sent you copy of all my repairing and battery charges receipt issued by service centre my email address is [protected]@rediffmail.com. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||
 10 Comments | |||
Comments
Thanks for the response, an early action is requested.
One thing i forget to mention that from tomorrow my phone is in dead condition(since battery is not charging more than 6%), today this defected was also informed to the Service centre staff, then they advised me to replace the existing battery with new battery.
An early action is requested, As you can see that my Whatsup account is showing last seen on dt.08.10.2014 and I am also unable to use other functions/Apps of smart phone, this problem is only due to non-functioning of my IDEA ULTRA Smart phone which belongs to a trusted and reputed brand name called IDEA.
I was not expecting that product of such a brand will make me helpless within a short period of six months even authorised service centre will fail to rectify the defect after my three visit.
I am forced to use my old mobile which is not a smart phone. You people are living in Metros and may know the utility of smart phones. Kindly help to resolve my problem soon or take back my IDEA ULTRA Smart phone and refund me cost of the product(after deducting necessary depreciation) so that I can purchase some other companies smart phone, who will not keep me helpless within six month of purchasing.
I was not expecting that product of such a brand will make me helpless within a short period of six months even authorised service centre will fail to rectify the defect after my three visit.
I am forced to use my old mobile which is not a smart phone. You people are living in Metros and may know the utility of smart phones. Kindly help to resolve my problem soon or take back my IDEA ULTRA Smart phone and refund me cost of the product(after deducting necessary depreciation) so that I can purchase some other companies smart phone, who will not keep me helpless within six month of purchasing.
Why no response from the IDEA CELLULAR, is it true that as advised by service centre staff, i have to wait for 20 days to get new battery of my IDEA ULTRA mobile phone, kindly confirm so that i can take further necessary action.
Dear Customer,
We regret the inconvenience caused to you. We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
We regret the inconvenience caused to you. We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer Care,
I am forwarding my complaint and all correspondence to Mr. Himanshu Kapania Managing Director of Idea Cellular Limited so that he can know the grievances of an IDEA customer and the efficiency of Customer Care staff, who want a period of more than one month to solve a small problem like battery charging for a mobile which is covered under Warranty period.
If I will not get my mobile set rectified till Diwali then I am compelled to seek shelter in the court of law i.e. District Consumer Forum, which will is going to pay you more than the cost of my mobile set.
I am forwarding my complaint and all correspondence to Mr. Himanshu Kapania Managing Director of Idea Cellular Limited so that he can know the grievances of an IDEA customer and the efficiency of Customer Care staff, who want a period of more than one month to solve a small problem like battery charging for a mobile which is covered under Warranty period.
If I will not get my mobile set rectified till Diwali then I am compelled to seek shelter in the court of law i.e. District Consumer Forum, which will is going to pay you more than the cost of my mobile set.
Till date my problem has not been resolved, since last one month i am without my IDEA ULTRA Cellular phone, the authorised service is unable to provide me new battery even after giving advance payment for new battery, Even the Customer Care Executive are helpless to provide a new battery after my continuous chasing for last one month.
What is happening i do not known, but it is sure that IDEA Company is spending lots of money for publicity but very poor in after sale service, even within a short period of six months.
Nobody in this world cares for a common man, Justice is nowhere.
What is happening i do not known, but it is sure that IDEA Company is spending lots of money for publicity but very poor in after sale service, even within a short period of six months.
Nobody in this world cares for a common man, Justice is nowhere.
Dear Customer,
As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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We regret the inconvenience caused to you. We have your contact details and we have noted your concern. We will get back to you soon.
Thanks & Regards,
Customer Care, Idea Cellular