Idea Cellular Complaints & Reviews

Hello, I am using idea number [protected]. I am having postpaid plan "T1242-Happy 274 Retail plan TR" rental plan. under this, I am entitled to 512MB data plan. My billing cycle is from 21-Apr[protected]May-2015. On 30th April 2015, I called the Idea Customer care aking them to discontinue my 2G plan and activate the 3G 1 GB data plan (C[protected]. The 1 GB data plan charges are Rs 250 only. Due to my intensive need the data pack exhausted hence I need to extend the data plan so again called the Customer care for activating another 300MB plan for which the rental is 100 (C1-[protected]). While activating the second plan the customer care executive did not provide any details of the "Pro-ration" charges. But when I see the bill today they have charged 699 in the name of "Pro-ration Charges". THIS WAS NOT NOTIFIED TO ME THAT I WILL BE CHARGED SOME SUCH CHARGES ON DATA PLAN CHANGE. NO SMS OR EMAIL OR CALL WAS MADE TO TELL THAT THE PRO RATION CHARGES WILL BE APPLICABLE. HENCE I REQUEST TO LOOK INTO THE MATTER AT THE EARLIEST AND LEVY THE CHARGES FOR PRO RATION. YOU CANNOT FOOL ME LIKE THIS FOR ANY UNDECLARED OR HIDDEN CHARGES. I SHOULD BE CHARGED for 250 + 100 = 350 and nothing extra. I've already done correspondence for the same with idea customer care under communcation but didn't receive a positive response hence bringing this to consumer forum. Looking forward to appropriate action. Thanks and regards, Suhas.

hello there, my phone number is [protected] my calls been barred because of bill payment i already informed the customer support i want to know nearest idea office but they didnt called me back to tell me where it was and now bill is too much uncessarry charged with 2g pack which i havent authorized to, i want bill to be re issued asap and my phone unbarred then only ill keep this network and pay bill honestly Please unbarred my phone and call me and guide me or email me [protected]@yahoo.com alternative number is [protected]

Sir, I am remesh my mobile number [protected]. idea mobile communications 22.5 2015. 12.37pm send to 2 offers. One was 27rs to 350 mb 3g 15days and another 97rs to 1gb 2g 30days. I have recharge 97rs 1gb 30 days 4.34pm but i not received 1gb Internet. Idea mobile communications give 350 mb 20 days. Attached my screen shot to idea mobile sent offer

Sir, First of all, i would like to say that IDEA really start sucking. The matter is, I am getting my monthly bill with additional charges for the last 6 months. I recharged my account with 150 Rs in November and i was being told that i will get Rs 50 deduction in my monthly bill for the next 6 months which really didn't happened. In fact my bill was coming with extra 40-50 Rs charges. When last month i came to know about this fraud, I made a complaint to the IDEA helpline which was taken with proper negligence. They generated the ticket and the very next day, I got a msg in which it was written, " the ticket got cancelled. However, we would generate a fresh ticket" but i didn't got any response from the team for the next 6-7 days. Then i tried to contact the team again but i was not able to contact them. I don't know what they did to my number. In the end, i called the team from my other no and again asked them to look into the matter. Now again this month i got my bill with extra charges and again the ticket got cancelled after the day i made the complaint. All these things really pissed me off. It has created me a lot of trouble and also wasted my time. I want the compensation for all this unethical activities done by IDEA to me. Hope to get the positive response from your side.

Sir.. I have took a complaint against network coverage problek since april. Till now i hadnt get any positive reply from your side. I suffer ny issue till now. Most of my frirnfs cant reach me on phone. You tell..what i need to do... shame on you. You know.. i lost my part time job due to this issue. My boss cant reqch me on phone and he failed me. I cannot use internet properly.no speee at all. 1g is better than 3g!! I canot check my mails quikly. Earlier it was the best in section but now it disapoints me. Iam your custonwr since 4 long years Please do anything for me i beg u Pleasee Pleaaw [protected]

Dear Sir, I have wrote to Idea care the following email which will describe the whole circumstances happened with me. Dear, I will not going to pay this bill, whatsoever action you want to take against me, you are free. Because, your sales guys made me fake promise, that they will offering 1GB 3G Data Connection with 400 Local/STD calls and 200 SMS per month lifetime with Rental Plan of Rs.199.00 only if I will PORT my existing Vodaphone Number and opt of Idea Billing Plan. So, I did the same as per communication made on the phone number of your sales guys i.e. 1] Shradha Contact No. [protected] 2] Satish & Aryan Singh & Kunal Contact No. [protected] They treated with me very badly, & kept my number complete one day off even then my Vodaphone PORT is successful. I have lose the mobile connection totally one & half day as I received wrong SIM which was not got sticker pasted on my login form. They force me to go to nearest Idea Gallery & ask for New SIM with Id Proof then it will work. I did the same and finally on 9th May 2015 my connection get started. But with surprise of plan allotted to me is very different (512MB 2G Data connection, 200 Local/Std calls & SMS per month) from the actual plan stated to me as I mention above. It is my humble request that please give me the plan which was stated to me else forget your bill payment if you are unable to give me. Also, if any action would cause to me any losses I will challenge you into consumer court for fake promised given also make claim from you for my mental harassment. Now, it is your choice what to do for me. Also note that I will permanently close this card and switch to New card with other Network if you have not take any action. Finally if you want to continue the relationship with me, you must Change the plan and provide me 1GB 3G Data Connection with 400 Local/STD calls and 200 SMS per month lifetime with Rental Plan of Rs.199.00 only. Best Wishes, Rupesh Naringrekar [protected] From: ebill.[protected]@idea.adityabirla.com To: [protected]@hotmail.com Subject: Your Idea Bill Invoice Date 23-May-2015 Due Date 07-Jun-2015 Date: Account Number Bill Date Billing Amount Due Date [protected] 23-May-2015 119.25 07-Jun-2015

Hello Admin. i rechaged my Idea number [protected] with Rs 100 through Idea cellular site. and amount deducted from my bank account but i didnt got recharge for the same. please sort out this problem . thanks in advance My bank REFid which i got for this deductions is DSBI[protected]IG0ABNXGO5 TRANSFER TO[protected]

Hi good evening..., My name is jaisimhareddy my friend is using idea postpaid his number is [protected] in this number he had charged wroung Bill..., wroung bill had charged at nite times only after 11 p:m of ruppes 3500 and now the number is out of service I had went to head office at Hyderabad klk building they are not taking any action and speaking badly and specially flor manager nirmala..., Please take and action on them and solve my problem as soon as possible..., I need a call back from you to my friends number [protected] I want to share more with you..., Thanks and regards Jaisimhareddy.

from last 2 months company is charging me unnecessary international sms charges last month sms charges was 540 but after complaint they deducted only 300 & this month they have again charged 901/- sms charges 98% i use whatapp i dont use sms & in my billing there r 100 sms free but still they r charging me international sms charges on the nos i have not sent sms request you to please help in the above matter

your idea number [protected] has hacked my mobile number, one stupid fellow calling me on my docomo number and caller number which is showing is my own number docomo, means he is calling me to my number from my own number. tthis guy called me from the number [protected] also, please help me out in the concern i have filed a police complaint about this idea number

Dear Sir, Before the port in to IDEA my cell no [protected], the customer service is agreed to provide me the Monthly rental Rs 299/- plan (1000 Local minutes, 100 local SMS & 1GB 3G internet data), but now understand from IDEA customer service after activate the card they activate the plan Rs 399/- (545 Local + STD minutes, 100 SMS & 1GB 3G data). I have received the call from IDEA company no [protected] for port in to IDEA. Awaiting for your positive & soonest feedback in this regardsDear All, Please note as the time of port in from your customer service is agreed to provide me the Monthly rental Rs 299/- plan (1000 Local minutes, 100 local SMS & 1GB 3G internet data), but now understand from customer service they said they activate the plan Rs 399/- (545 Local + STD minutes, 100 SMS & 1GB 3G data). Please activate the plan Rs 299/- as agree with me. If you are not possible to provide me this plan then please deactivate my card on priority basis. I have received the call from no [protected] for port in to IDEA. Please do the needful in this regards. Thanks & Regards Pravin Salunkhe [protected]..

Dear Executive, I reach out to convey my dissatisfaction related to Idea cellular services. I recently ported in my number [protected] from Reliance to Idea. Upon activation of the connection, i had severe coverage issues, wherein, my phone is mostly unreachable. For your information, i am residing in a reasonable sub-urban area in Delhi (Dwarka Sector -3) where almost all other cellular service providers have coverage (I use Vodafone & Airtel as well and i have not observed any coverage issues compared to Idea). I have requested optimization couple of times (C1-[protected], C1-[protected]), but always received a response that "unable to process your request". I even asked who to escalate but did not receive any response. Moreover, i noted today that some VAS is activated on my mobile without me asking for it. When i tried deactivating this pack from web portal i receive a message "unable to process now, please try after sometime", I am requesting for deactivation of that service and reversal of charges that have been levied on me. This pack is a whatsapp pack, i use a Nokia n70 handset (does not support whatsapp) and anyway there's no network coverage for me to use that service... why would i activate it ? I have also received couple o[censored]nsolicited emails from Idea informing me about activation of some promo packs ? What are these and why am i receiving such emails if i have not opted in for any promos ? When i moved to idea, i was expecting a minimum level of service. However, it seems that Idea is only interested in collecting the bill amounts, and to make some additional you activate services without the users consent, to make it more exciting you would turn down every request for providing network coverage. Look forward to resolution at the earliest. If you cannot fix this, please proceed with a termination of this connection.

Dear sir, I don't know how this service activate in my no.hence I unsubscribed it. after deactivation of this service, amount rs 45 deducted from my main balance. so my humble request to u, kindly refund my money asap. my mobile no.[protected]

I have activated idea's 3G unlimited plan for Rs.646 (The cost is very high when comparing with other service providers). They said that i can get a peak speed of 2 MB per second and after 3 GB of data usage i can use the internet at 84 KB per second. I activated the plan and i got a satisfactory speed (100 KB/s to 300KB/s). And after 3GB of data usage they sent me a message that my quota is over and now my speed will be reduced to 84 KB /S. But the actual speed they providing is 10 KB per second( the speed is less than the speed of 2G). They are not even providing me atleast a 54 KB/s speed.I have complained them 2 times. For each time they said that the complained will be resolved within 3 days and it is a issue in nearby tower. And after 3 day they will send a message that my problem is solved. Iam deppresed and fed up with their tactical move. Because my offer will end in this week and after that my problem will not be an issue to them. Iam having many tasks to get completed through the internet. I have to connect my laptop with my brother's laptop through Teamviewer. But through this poor data speed it is not possible. My request is, kindly solve or take action to rectify my problem within this week. If Iam not complaining, they will continue to kidding all the consumers. Please prove and ensure that you are supporting us, the consumers.

Hello everyone.my name is srikanth of mobile no [protected] with network of idea cellular.4 days back i recharged for 2g balance which i got succeesfully but after 2 days i recharged 3g for 8 days But i completed 3g balance i thought i can continue my remaining 2g balance but its not there.i called customer care about this they r telling that if we recharge 3g when there is 2ģ bal the bal of 2ģ will collapse and there is no continuation of 2g bal after completion of 3g .i dont know when they changed this rule.idea is big fraud company.i will change my portability to other network.idea is a cheater company plz dnt use idea.its a cheap company with no values.i have lot of issues previously idea network never send u msg abt ur tops ups, call cost packs, msg offers completion date r completion of added packs.its a worest network with no value for customer

My name is mohd abdul nizam, s/o md sajjad Ali, Kristianpally, Mahabubnagar, telangana, Sir, I tried to get my call 📞 summary history of 4 months recent. But every where idea centers is not responding to my request. As I did not asked any other number information. I want my own personal number information and send it to my email address [protected]@Gmail.com that's all. If you want me to give my total address proof and any other information related to my email address and phone numbers or something else to get my call history I will provide you the whole family or my total proofs. Sir, please let me know my call 📞 summary history it's more than important of my life it's urgent need sir please sir

I had applied for number portability from Airtel to Idea and 850/- deposit to sales representative, They committed to me that your no. will be activate within three days but still i am waiting for the same, Even he is not picking my phone and i have receipt of that amount. So i request to you please resolve my problem, I know Idea company is good but employee are to bad.

Dear Sir, I Shariq carrying idea no. [protected] since 2011, I turned it 3G 6 month before, and bill cycle is 20th, I got a call from your team to pay the bill of april before 20th, i did it on 20th . I t was shocking when I get the sms Is there any rules or laws which can protect identity and how any other person can do the request I call the customer care and they are saying some ms nisha requested to bare my no as its lost i don't know who is nisha waiting

I am using idea mobile services for 7-9 years. 2 years before i changed to post paid. I am using internet services too in mobile but only wats aap. In the month .of April my bill has come worth Rs5996 But i used only 1.5 gb data that shows in my mobile as well as in your bill. Idea pupil charged 4500 Rsfor 1.5 gb. But idea charges only 250rs per gb But customercare team never mentioned me regarding this huge charges. 3-4 months before also same thing happened but they given me waiver offer because it was their mistake. Now calls and sms comes from customer care for forcing to pay the bill. Actually these pupil never disclose about their charges and cheated my like hell. By this bill my family budget affects worsely. These type of activities are agaist business laws and ethics This may lead to loose loyal customers. Even by my recommend or leads only ideas executives got5/6 postpaid customers I discussed with them regarding this bill and they are also waiting for the reply from idea. But still i hope since it is not due my mistake i may get favour in this case.. Thanking you, Arun Gangadharan

Dear kumaar mangalam birla,

What a idea sir ji you have open wrost and cheater complany name idea cell.

I think your custmor care team hasbeen learned from iin bihar and they have completed education from iin bihar where the jugle is raaj is going on.

My familly members are using many mobile networks but idea is one the wrost.

Now i will share my experence so that your team will learn some things other wise soon you will shutdown idea company.

Since i am the idea custmor and maxmum using internet pkg, what to say about internet speed sorry to say its pooor 3g speed and forget about 2g internet speed god only help us.

Many time i have activated 6 gb unlimeted plan some time 2 gb and time to time 3g pakages on regular basis.

I am the one who is doing every 3rd day internet plan even services are poor.

I will tell you today story, i have did internet plan for rs 247 and rs 49 and rs 1.

Rs 247 plan was unlimeted
Rs 49 plan for night 1gb 3g plan for 12 to 6 am
Rs1 for tweeter 3 mb plan

When i have done all above plan from my mobile at the same time got confirmation msg.

After some time i have dailed *125# and it was showing 250 mb and surperise.

Then i have contated idea c care center unfortunatly i am in roaming and 121 was not working then i have called local idea c care center but they told me, they can not help me becauze ur number is belong to up west plz call them.

Again i have made call to up west c care center, i was surprise the person have pickedup call and i can
Hear behind people are talking making noise in call center then after 20 second beleave me he answer call said hello oh my goodness no warm gretting nting. Please check i[censored] have record voce.

I have inform him above all issue but unfortunatly he was stuck with his system and waited for him n he put me on hold for long but after no solution actually he was not getting me due to lack of product knowladge finally he was not able to solve my problem just given flase informatin. I have waisted 12 minutes via roaming call.

Again i have called second time same thing happened and they waited me for 15 minutes and finally said you did wrong plan and this plan is not maching with our system. I think they need traning on urgent basis.

Againg i have called third time make me hold for 20 minutes finally told sir don't worry ur plan is activated in ur number after 12 midnight it will work.
After midnight i was using internet but 49 1 gb plan was not showing when i have checked *125# it was showing 250 mb.

Then i have contacted again to idea c care 4th time 20 minutes waisted my time finally my call trasfered to sr executive and said ur plan is lapes due to you have done twice 1rs plan but i refused i have never done 2 times as per sr. Executive its showing in system. I said what to do now he said again u have to do recharge.

Question: only your sr. Executive knows how to check system what about other staffs if they don't knows why the hell they are giving wrong information as least give them basis traning.

God help your systems and your team.

Its ok rs 49 is nthing for me but they have my brain and waisted my time and money for call.

Now i have question for iin team how ur hiring these types of staffs those even don't know meaning of idea.

I think you have took those from iin bihar.

Now i want my money to be back without fail.
Rs 49 and roaming call charges asap.

My number is [protected] please dont call i am on roaming.

Email:[protected]@gmail.com