Idea Cellular Complaints & Reviews

Dear Sir/madam, I have been a loyal customer of idea cellular for quite some time now and have been paying bills on time, with out defaulting however my due date is last date of every month but since i get paid on the same day, at times may be just twice or so i have delayed my payment by a day.However now the concern is, for the first time my unbilled amt reached the credit limit and when i asked for the break up they were able to clarify well i'm not disputing it, but in return they have disconnected my out going.Well i did speak to the customer service as i had recently paid the bill of 2203, and was willing to pay the amount once the bill is generated also i asked them if they could waiver some amount as i have referred close to 12 people to idea, i had told them its very important for me to have an out going as my wife was expecting and her due is around the corner, and my relative was unwell and having an out going was very important.I was told by the agent that it'll be escalated.But to my dismay they have even blocked my incoming call as well.When asked i was told that they have no info as to why its was blocked and it was blocked by the fraud dept, Cuz of idea's lethargic and atrocious service i was not able to get the news of my relative passing away. When i called up all i get is the stone cold apologies.Apologies are not any good any more when i don't get to see my dear aunts face. I was ok with not having outgoing but was able to manage with inbound.Nut with no inbound and outbound i seem to have been cut off from rest of the world.

Hi Sir, My Mobile Number is 91-[protected] On June 2nd i recharged twice for RS550 from idea online recharge. My first recharge was successful where as for the second recharge the amount deducted from my bank account where as the same not added to my idea balance. Success ACK No : DHDF[protected]-IDEA Failure ACK No : DHDF[protected]-IDEA Regards, Vishnu.

Dear Team, This is to inform you that i m using your number from last 2 months ([protected]) .and i m facing some issues from your network side. 1) Not able to make out going call from my number-[protected] when i file the complaint on your idea store uttam nagar contact person number[protected] store number he is not helping me instead of helping he shouting on me and do for youu want to do.really i dnt think these type of agents you hire for your customers. They dnt know how to treat with the customers they look like completely illitrate they think they have the power to harrase customers any time. I m really dissppoint from your services and dont want to go with your IDEA services in future as well also i cant recommend any one to buy any kind of services from IDEA. i deposited 500 rs as a security at the time of buying new number please refund my money. Otherwise i have to file case in consumer court because of your pathetic services illitrate employees a i m not able to touch with you in future.

Dear Sir/Mam, I am not sure if this is the way it has to eb done to surrender Post paid SIMS. I have two connections(Rajasthan circle) and have moved to Noida 4 months back. Customer care is informing me that i need to surrender the SIM Card only in Rajasthan.This is a little baffling and annoying. Person cannot be asked to travel back to earlier circle just to surrender a SIM. Please consider these numbers for deactivation. Unnecessary payments are made every month.Solicit help to stop this nuisance. Regards Rishi verma [protected](Idea Roaming) - To Surrender [protected](Idea Roaming) - To Surrender [protected] ( Local Delhi )

Dear concern, I made a request from postpaid to prepaid my idea no. [protected] on 27/05/2015 at our idea store, opp. veterinary hospital, railway station road, Kapurthala office under the guidance of one of your executive Mandeep / Sonia. she called me on 27/05/2014 from her number [protected], and she told me to meet her at his office at idea store, opp. veterinary hospital, railway station road, kapurthala, 144601. then i visit that store, where she is not present, then i called her on his given number from your idea store executive. i said that i am not able to find there, then she said she is working with back office at jalandhar. then i made my payment of rs. 1125.00 ( rs. 900 of last two months bill +rs.200 for postpaid to prepaid conversion charges + rs. 25 for new prepaid sim. after that she said she will log my call and it will take maximum 48 hours. then i called her after 48 hours on[protected], then she said she logged my call on 28/05/2015 instead of 27/05/215. the again i called her on 30/05/2015, then she said it will be active by 30/05/2015 evening at any cost. but again there is nothing happened, then i continuously make calls or messages to her but she is not responding either on call or message. i am really so much harassed with this, i can't told you how much i m disturbed with this such a non serious service provided by your executive. it is really a shameful act shown by ur executive. these type of executives are really a concern for ur company's prestige. it is really a disappointing service. kindly look into this. Parminder Singh kapurthala [protected] [protected]

Sir, My name is Kishor A.P and i have lost my Idea Prepaid Sim Card. so, i want to block my sim card immediately, so that anyone cannot make use of it illelegly. Please acknowledge me ASAP. i shall be highly obliged to you for this kind work. My number is: [protected]. Currently, I am in Bangalore, Karanataka-. alternative no : [protected].

I have been charged a Bomb for my March month bill on Internet. In-spite of calling 25 times there is no solution. Every time the costumer care guy comes up with a new funda.My calls have been barre due to non payment of bills. I am a customer for last 8 years. I think Idea company works exact opposite to there vision.

we ve 4no. In a firm name from idea... We want to port 2no.s tht is [protected], [protected] from our firm so we need to prt... We paid bill at a tym but frm lst 2months we r suffrng frm ur servce ... Plzzz help me out... Unable to port...

I am really upset with my idea 3g connection which I took last month. The company is not capable of providing speed it has promised during giving connection. I have also purchased 3G net setter dongle which is now a wasteful investment. My Idea no. is [protected] Expecting any favour from this company is also waste of time. I would like to switch to any other company next month.

I have given a request for port out from idea to airtel with UPC IH657168 AND IH549579 ON 14 may and again resend on 24 may but it got declined due to contractual obligations.I have not signed any of the contract with the company.There is no outstanding amount of the number.Please solve my issue as soon as possible. My nos are [protected] and [protected].

Dear Sir, Pls, Close my Idea Sim, Because I have Lost my Mobile. So, Pls, close my sim otherwise missuse my sim I have not responsible for this. My Detail's are given bellow. Name - rajasekharan nair Mobile No - [protected]

I use to recharge the 3G plan to access the internet and this time I have recharged my number with 1500 rs plan but the problem is that I am still not getting the normal 3g speed. The speed of 3g is too slow. I am using the number in the area manjalpur in vadodara. Idea also not providing the 3g downloading speed. I am very much frustrated with them. Now what one can do to get the good internet access. Today its a big problem with all networks and they are just looting the public by making fool of them. They are increasing net plans rate and on the other hand decreasing the speed and sometimes the speed is too worst that even it does run with 2g speed and I have face serious problems while doing my office works. Please take action against them otherwise they will continue to cheat people in this way

I took a new postpaid sim from idea executive 6 months back because i want a prepaid no. [protected] and he told me that take this no. in postpaid now and after 3-4 months you can migrate it to prepaid free of cost. He charged me Rs 300 and he told me that this amount will be adjusted in your idea bill after three months. Its been 6 months now and the amount is still not adjusted in my bill. Today when i went to an idea outlet and asked them to migrate my sim from postpaid to prepaid. My outstanding bill was 227 rs till date. They charged me 390 rs. I asked them that i already paid a security deposit of 300 Rs. So you can adjust it in my bill and issue me a new sim card. They said that the amount will come in your prepaid sim after 1 month. And activation will take 5-7 days in which 2-3 days your sim will be not working. Is this the way you cheat your valuable customers. I am fed up now with idea service. I ll never recommend to use idea postpaid to anyone. And the 6 idea nos. my family members are using i m porting them to vodafone by today only.

I did not activated any scheme of Idea cellular though they deducted 97rs from my account on 1st June 2015 @ 1:17pm I discussed this issue with the Customer Care Employee but they are not accepting their mistake & not ready to return my money back.My other details are as below, My mobile no.from which amount was deducted-[protected] My Email I.[protected]@gmail.com

I ported out of idea 3 months back after suffering a great deal of money loss. My mobile number is [protected]. I have been asked to pay bill of 270 rs which I paid to a dummy number provided by idea personal. I have paid the bill on the same day but they have not provided me with a receipt. My current service provider is giving me a tough time since in their records i have a bill payment pending of my previous network provider. If i am calling to the contact person of idea.. She speaks rudely and now not ready to take my calls. I am fed up of this. Vodafone (current network provider) has disconnected my services due the same. I need a resolution today.

Dear Sir/Madam, I had made an idea pre-paid recharge of Rs100 for a mobile No. [protected] from idea recharge portal website (https://care.ideacellular.com/wps/portal/account/online-recharge) but regretful to convey you that the recharge was unsuccesfull but the amount for the same is been debited from my corpbank a/c. following are the details of transanctions for idea recharge. Payment Details Transaction ID: DCRP[protected] Idea Number: [protected] Transaction date: 14­-05­-2015 Time: 14:51:18 Amount: 100.00 Kindly look into the same & credit my amount at the earliest.

Dear, My Mobile no is [protected]. I check offer through *121# & get offer of 1GB 3g for 28 days net in RS 149 & i recharged but I have not get 1 gb . So please check & reslove . Regards Lokenda singh Bhati [protected]

Namaskar, My Name is Jigyasu Dadhich, I was using reliance mobile network from last ten years . However due to some network issues in my locality, I have been recently switched to your Idea Network from Reliance. I was really happy to have your idea post paid plan with my two mobile numbers [protected] & [protected]. Now I am totally disappointed & unhappy for your unwanted promotional calls & sms to my numbers. One of my number [protected] is used by my wife & she is less aware about your promotions & its usage charges. By mistake she agreed to activate Missed call alters service for 1yr @ 249rs through one of your promotional call. Genuinely speaking it was not required. I contact to your customer care & ask them to please deactivate the service and waived off the charges as I don’t needed it at all, it was by mistake. Similarly one more service was activated by mistakenly on the same mobile that is Misculb for 99rs. This time it was done by my kid. They activated from Mini opera browser. But the Customer care disagree to waived off the charges. I am agree to pay the current bill, only if you agree to waived off the Missed call alter Service charges in the next the coming bill however I agree to be charged with a nominal amount if it is really mean to you. Further please don’t charge the 99rs for the Misclub in the next bill. Here the amount is not big but the policy you have is really unethical & non-logical to me. Please think with the cool headed mind if you not use a service especially in postpaid connection how you are likely to charge for it. It’s totally wrong & making fool & fraud the people. I don’t want to make any issue further. I agreed it was by mistake & that will be not repeated again from my side. Hope you could understand me & my true request. Please do the needful. Thanks!

company said that we provide you an unlimited plan but they are fooling us, like unlimited plane of 199, they give us regular speed till 1.25GB then they lower the speed . we can't even open a single image on whats'up. then how it is an unlimited plan,

I have recharge the prepaid local plan of 63 Rs.(local calls 35 paisa per min. for 4 week) on 29 May 2015, i am doing the same from last 4 to 5 months. But when i start calling the deduction was 2 paisa per sec. Then i called the idea customer care and they said our plans are changed from 26 may, In which for 63 Rs recharged now you have to pay 2 paisa per sec for first 120 sec. every day. but i said i was never intimated for the same, even the shop owner was not aware of the same thing from where i recharged and the Idea no 123454 is also not saying this even i got the message from the no. 123454 on 29 may which says for 63 Rs.(local calls 35 paisa per min. for 4 week). nowhere it was mentioned that Idea will charged 2 paisa per sec for first 120 sec. So as Per this i need a bit justice either revoke my recharged as i dont want this plan. or revoke the 2 paisa restriction from my this plan.