Idea Cellular Complaints & Reviews

Dear kumaar mangalam birla,

What a idea sir ji you have open wrost and cheater complany name idea cell.

I think your custmor care team hasbeen learned from iin bihar and they have completed education from iin bihar where the jugle is raaj is going on.

My familly members are using many mobile networks but idea is one the wrost.

Now i will share my experence so that your team will learn some things other wise soon you will shutdown idea company.

Since i am the idea custmor and maxmum using internet pkg, what to say about internet speed sorry to say its pooor 3g speed and forget about 2g internet speed god only help us.

Many time i have activated 6 gb unlimeted plan some time 2 gb and time to time 3g pakages on regular basis.

I am the one who is doing every 3rd day internet plan even services are poor.

I will tell you today story, i have did internet plan for rs 247 and rs 49 and rs 1.

Rs 247 plan was unlimeted
Rs 49 plan for night 1gb 3g plan for 12 to 6 am
Rs1 for tweeter 3 mb plan

When i have done all above plan from my mobile at the same time got confirmation msg.

After some time i have dailed *125# and it was showing 250 mb and surperise.

Then i have contated idea c care center unfortunatly i am in roaming and 121 was not working then i have called local idea c care center but they told me, they can not help me becauze ur number is belong to up west plz call them.

Again i have made call to up west c care center, i was surprise the person have pickedup call and i can
Hear behind people are talking making noise in call center then after 20 second beleave me he answer call said hello oh my goodness no warm gretting nting. Please check i[censored] have record voce.

I have inform him above all issue but unfortunatly he was stuck with his system and waited for him n he put me on hold for long but after no solution actually he was not getting me due to lack of product knowladge finally he was not able to solve my problem just given flase informatin. I have waisted 12 minutes via roaming call.

Again i have called second time same thing happened and they waited me for 15 minutes and finally said you did wrong plan and this plan is not maching with our system. I think they need traning on urgent basis.

Againg i have called third time make me hold for 20 minutes finally told sir don't worry ur plan is activated in ur number after 12 midnight it will work.
After midnight i was using internet but 49 1 gb plan was not showing when i have checked *125# it was showing 250 mb.

Then i have contacted again to idea c care 4th time 20 minutes waisted my time finally my call trasfered to sr executive and said ur plan is lapes due to you have done twice 1rs plan but i refused i have never done 2 times as per sr. Executive its showing in system. I said what to do now he said again u have to do recharge.

Question: only your sr. Executive knows how to check system what about other staffs if they don't knows why the hell they are giving wrong information as least give them basis traning.

God help your systems and your team.

Its ok rs 49 is nthing for me but they have my brain and waisted my time and money for call.

Now i have question for iin team how ur hiring these types of staffs those even don't know meaning of idea.

I think you have took those from iin bihar.

Now i want my money to be back without fail.
Rs 49 and roaming call charges asap.

My number is [protected] please dont call i am on roaming.

Email:[protected]@gmail.com

my name sharad idea mobile no-[protected] on 16th of may my main balance deducted by 21 ruppes..i called many time customer care..but they are not giving me answer.. so plsz revert back my 21 ruppes.. m a customer of idea from last 10 years.. if money will not revert back then.. i vl stop idea service's move on to other company sim..

Sir On 16 may 2015 I recharged my idea no.[protected] with Rs. 99 to make local idea to idea call 10 paisa per minute valid for 30 days as per tariff plan. On 17 may deducted Rs.4 from my main balance through ussd to make local idea to idea call 15 paisa per minute valid for one day. On 18 may when I called to local idea no. Call charges were at 1.2 paisa per second. When I called to customer care, executive told me that my Rs.99 tariff has lapsed and I have to recharge again to reduce local idea to idea call rates. I think it is not fare. Please help me.

I had recharged my idea number - [protected] on the 21st of may, 2015 at 3:30pm IST. The recharge was done online and was for full talk-time. The amount has been debited from my SBI account but my phone number hasnt been recharged yet. Kindly either proceed the recharge or reimburse the Rs300 back to the account. Contact for account details.

Dear Sir/mam, I am using a mobile number which is [protected], which belongs to idea cellular company ltd. From last some day my sim card is not working. When i gone to idea outlet ( jeet communication, ara, bhojpur, bihar-802301), He demand 200/- Rs. for replacement of my sim card without providing me any receipt or retail invoice. when i ask about charge and invoice he replied that i will not provide any receipt and i have no bar about charge. please provide me proper solution to me my other no. is [protected], and email id is [protected]@yahoo.com

complaint against idea cellular co for charging RS 1275/-FOR INTERNET CHARGES pushpinder kumar sharma mobile no [protected] account no[protected] bill no [protected] bill date 08 may 2015 my out going close in 01 april 2015 and gpr service activated by idea company itself please pay back rs 1275/- as soon as possible and deactivate all these things on my mobile in coming call block from date 20.05.2015. last complaint date 13.05.2015. ACTION STILL PENDING pushpinder kumar sharma s/o amar nath sharma #152/90v/24 st no 01 guru harkishan nagar 33futta road giaspura ludhiana [protected]-53 ext 308,

network ke kafi problam tee mobile single ek b nai aatey tey idea costomer se baat karne k baad humare bill me rs. 100 kam kar diye lekin kam kiya hua amount feer se bill me add ho gaya or port i.d. genrate hone k baad idea compney se phone unhoney humara bill plan rent rs. 175 kar diya gaya lekin present me mera bill me kam kiya hua amount b rs. 100 add ho gay meri request h aap mera rent 199 kar diya jaye or rs.100 bill me se minas kar diye jaye mobile [protected] other mobile no [protected]

my idea no is [protected] and I got an offer on 19may that I got 20 mb free data . activated it and got 20 mb data. when I try to use it idea deducted my 38 rupees balance . I complaint against it on 198, they said that I use data so balance is detcut but when I loss my money than I still have 19 mb data.idea charged me for data usage even I have free data left in my account .what should I do now ?

Im dilraj Mo : [protected] I received a call from idea guy name ravi on 19 may 11:46 am he ask me to activate dialer tune but i said no . He then put me through computer and activated service and charged RS 249 without my permission. The reason was to call me coz my balance was above 250 . The way idea charging money from consumers very disgusting. People like ravi giving bad name to company and country . So my request is pls refund my money back and cancel the service which ravi activated coz of his commission. Hope to hear soon from your side. Cheers

My complaint is against idea telecoms server.their is an internet recharge of rs.175 for 1 gb internet.contact no.[protected], whenever I have tried for recharge my Dongal with idea sim card it always showed failed.and always my money deducted from my paytm account.today I tried also for internet recharge and it got failed but my money deducted from my paytm account.I called to their customer care executive .but he didn't give any assurance about refunding of my amount.I just want to refund my paytm account in 7 working days.

Sir, With reference to the above subject, as executive from Idea cellular company and collected Rs, 300/- towards changing of prepaid plan to post paid plan purpose, but there was no response. Again, i tried in the idea post paid office at Ramamurthy Nagar and i paid Rs.300/- and submitted my documents. But the shop c;osed from the next day. Still it is not opened. Hence I kindly request to refund me the amount Rs.600/-(Rupees Six Hundred Only) at the earliest. Regards, R.Saravanan [protected]

मैंने दिनांक 10 . 05 . 15 को ऑनलाइन अपने अकाउंट से आईडिया कंपनी mobile no. [protected] में sms pack हेतु 47 रूपये ( transaction id : DUBI[protected] ) का रिचार्ज( बिल संलग्न है ) करवाया परन्तु यह सेर्विस मेरे मोबाइल में नहीं चालू हुई, साथ ही मेने जब 198 पर कई बार शिकायत करनी चाही तो कस्टमर केयर ने शिकायत दर्ज नहीं की और न हीं शिकायत नम्बर दिया। आईडिया कंपनी पर उचित कार्यवाही की जाये, इन्होने मुझसे पैसा भी ले लिया और सर्विस भी नहीं दे रहे हैं। और मेरा पैसा भी वापस नहीं कर रहे हैं। धन्यवाद अजेय गौतम mobile no. [protected]

I have buy a new idea sim since 4 days ago my number is [protected] I have connect a internet in Lumia 535 mobile but they have many problem to connect.the net have start 2g mode so pls tell what I connect a 3g speed in Lumia mobile pls solve the problem

I have purchased a idea sim card number [protected] in tamil Nadu.. Within two days i went to Karnataka.. when I call for tele verification 59059.. call getting end.. I asked tamil Nadu customer service.. They are saying come to chennai and activate it.. Irresponsible answer... My idea number is [protected]..so kindly activate it..

Dear Sir, My Name is Sarabjeet Singh.before few days i got the call from idea tele caller(+[protected]. he said me that if port my no in idea they will provide me some benefits like 25p/min local, 30p/min STD n roaming free for a life time.but when switch from vodafone to idea.they did not provide any benefits as pr the tele caller said. my no is [protected]. plz give me response ASAP

I am writing to you as a distress customer who feels hard done-by the service provided by Idea. I am an Idea customer for last 9 years and as a consumer I have no hesitation to say that Idea network has been by far the best in Delhi NCR, however, your customer service is a lot to be desired. During all these years I have rarely called upon your customer service. However, my recent experiences with you helpdesk has left me baffled and have forced me to seek a different service provider. My problem started in April when I decided to go for an internet plan for my Blackberry Bold 9900. I called your customer service and they suggested that since my main purpose was to access my office email and access Internet at the same time, the 399 unlimited Internet blackberry plan suits me best. The deal sounded fair enough and I subscribed for the plan. Simply enough my internet plan was activated and my phone started to receive email and have access to Internet, however, I started receiving recurring text messages about “your data unbilled amount”. I called the customer service to inquire about the Text. Someone in the customer service told me not to worry about it, he told me it’s a generic message but once the bill is generated the charges will be for 399 and not what you see in the Text messages. Satisfied I went along by the words of your customer service rep but on the 3rd of May when I received the bill, I saw a charge of 818.64 for the GPRS usage. Once again I called the customer service, this time around they told me that my setting on my phone under APN was not configured correctly. It should say “blackberry.net” whereas it says internet, which invariably means that you have been using our GPRS service which fall out of the 399 plan. I argued that I called earlier twice, once when I activated the Internet plan and another time when I called to inquire about the text message I was receiving and nobody informed me about configuring my Phone setting. They tell me nothing could be done and I had to pay for the extra charge. I spoke to your supervisor “Vivek” who I must say was rude and ill-mannered and cut me multiple time during the conversation. He in turned blamed me for being ignorant, pointing out that it was my fault that I didn’t know the setting of the phone I have been using for years. I thought it was fruitless to talk to Vivek and spoke to another Supervisor “Prashant” who couldn’t help me either but was at least sympathetic and apologetic. Anyways I reconfigured my APN setting to Blackberry.net but invariably the Text messages kept flowing in, each informing me about my increasing unbilled amount. I have been making numerous call to your customer service without receiving a single resolution. They keep telling me that my issue has been escalated and someone will reach out to me asap. Today after a really frustrating call, I was able to get hold of a supervisor”Raghav” who gave me a completely new piece of information. He told me that I will be charged for using application for accessing Facebook and WhatsApp. Now that’s really something. I am not an avid Facebook user and hardly use the webpage but I do use WhatsApp but to be fair that was the whole point of getting the internet plan. When I explained Raghave that nobody shared this information to me in my previous encounter, he was quick to inform me that he will go through all the call recordings and validate what I was saying and if he found my word to be true he will share the feedback with the concern agents. I thanked him for the consideration and not trusting my words but my issue remains I said. I guess my question is why was this not told to me in the very first interaction or all the numerous calls I made to your customer service? Till this day I had made multiple calls to your service desk and I get a different piece information every time. This whole ordeal has taught me lot, for one as a customer I cannot really trust anyone, not even someone who I have been doing business for last 9 years otherwise I can be left feeling gullible and naïve. I guess I ll be asking a lot more question when I get my next internet plan or for that matter any other service. Jokes apart, I feel strongly that as a service provider you need to be really clear about the expectations you set with your customers. Well! At this point I feel cheated and i have realized that nothing can be done for the unfair charges Idea have made on my account and I feel the best resolution is to switch to different service provider. My attempt to write to you was simply to make the stakeholder aware of helplessness I feel as a consumer . Please find listed few cases for the conversation I had with your representative. C1-[protected] C1-[protected] C1-[protected] C1-[protected] C1-[protected] C1-[protected] S1-[protected] Regards Gaurav Sah Account #[protected] Ph # [protected]

Hi, I am using the Vodafone postpaid number. I want to port out the Vodafone number to IDEA due to connectivity issues. When I visited the My IDEA storein New Sangvi, Pune 411061(Located near Sai Chauk), the representative told me that the Postpaid number can be only ported to IDEA postpaid only and not to prepaid.Also once the postpaid connection is taken it can not be converted to prepaid for the period of 6 months. I checked this with other operators and they told me that there is no such constraint. Same problem is being experienced by many people visiting this My Idea store. Can you please look into this matter. Due to such constraints I am unwilling to port number to IDEA. Thanks

I want to make a serious complaint regarding Idea cellular that on 20 May 2015 my above contact number has been barred with the reason of non payment . I was in a middle of an important deal which was lost due to this ... I have tried calling the customer care but only holding the line is ther answer ...I am using this Number for more than 7 years and now I have to suffer because of it... For the kind info the payment due date of this Number is 27 may 2015 and in the middle they cant do so .. No genuine reason has been given to me for this mishappening... I want a serious compensation for this trouble ... I am going to port this idea network and file compalint with further senior authorities locally as well as on the zonal level ... please do the needful as these companies are doing whatever they feel like without caring for their old customers...

I am an IDEA POSTPAID customer and using Idea services from last one year. I always paid every bill in time n truly never found any issue so far but in month of April 2015, I got an offer message from Idea that they had provided me 100 MB free 3G data for 10 days. Now as a trial, I have used that data for 8 days n last usage message from Idea was of 67 MB. After that I have not used that but I was shocked by seeing that they have added 262 Rs. to my bill quoting 151 MB data usage. It's a general sence that nobody will use 50 MB data at normal rate and if I need to use 3G services, I will chose a pack instead o[censored]sing without plan. Many times I see messages coming to my mobile about data usage without using data. I complained in Idea many times regarding this issue but nobody is even bother to resolve my cocern and answers just like answering machines. Regards Rahul Dutt Sharma

i hav bought new connection [protected] on 16may2015 and also done adrs verification on 18may2015 frm Idea side and after verification idea take 24hr for activation bt here almost 50hr done n my number is still not activated.. so will you please help me out.. many thank's vikas [protected]