[Resolved] Idea Cellular — conversion from postpaid to prepaid urgent

V

Van12345

Address:

A402, Sourabhi Enclave II, Pune, Maharashtra, 411007

I have converted my postpaid to prepaid number on saturday.

Now its been 3 days the same number is not activated in prepaid nor is active as postpaid. If i call [protected], they suggest to call postpaid and if called at another they said they can’t see the number.

Very harassing service. Though i have completed kyc documentation, idea is expecting us to waste our time to visit the store and calling there call centres?

Though i have written an email still there is no response.

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Feb 19, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2020

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist.

Regards,
Prajakta

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Comments

S

Sunil Chabukswar

from Satara, Maharashtra

My idea number [protected] is unbaring request please activate

Reply

Idea Cellular Customer Care's response, Jan 3, 2020

Verified Support

Dear Customer,

As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

M

Madhu Parthi

from Nagar Karnul, Telangana

Hi i have been my idea number port to jio but the message is not sending

Reply

Idea Cellular Customer Care's response, Jan 3, 2020

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

M

mayur sarvade

from Mumbai, Maharashtra

I've installed my idea app and it displays wrong name in my account. I have submitted my Id proofs at the time of purchasing the SIM card, but it displays my dads name on it insted on mine, please resolve it !!!

Reply

Idea Cellular Customer Care's response, Jan 3, 2020

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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