Idea Cellular Complaints & Reviews

Respected Sir/Madam, Please help me to reverse/return the Payment of Rs. 9500 made by mistake to IDEA Cellular Ltd. Actually I was making the payment through SBI Net banking, in my SBI netbanking profile, Idea Cellular and SBI Credit Card was enrolled as Biller. I was making the SBI Credit Card Payment. But by mistake auto clicked on IDEA. So payment of Rs. 9500/- has been made to IDEA. The Transaction details are as under:- IDEA Postpaid No. [protected] Biller Name: Idea Cellular Reference No. IB21959552 Biller No. IDEACELLULAR Biller Transaction Ref.[protected] Bill Amount- 9, 500.00 Payment Date: 20-Feb-2015 from SBI A/c No. [protected] Branch:- RAIL BHAWAN, New Delhi. After this incident I had contacted to Idea Cellular customer helpline via helpline number -198, via Email of Idea [protected]@idea.adityabirla.com via Facebook on : https://www.facebook.com/Idea and via Twitter :- https://twitter.com/ideacellular Some recent Email Reference & Cummunication Id is given below:- Email Reference Id E1-[protected] Email Reference Id E1-[protected] Service Request number C1-[protected]. C1-[protected] Communication IdC1-[protected]. Comm Id# C1-[protected] Communication IdC1-[protected] Email Reference Id E1-[protected] Comm Id# C1-[protected] Comm Id# C1-[protected] SR# C1-[protected] Comm Id# C1-[protected] Email Reference Id E1-[protected] Email Reference Id E1-[protected] Email Reference Id E1-[protected] Email Reference Id E1-[protected] Email Reference Id E1-[protected] If customer fails to pay the bill on time, then Company charge penalty to the customer. But the company (IDEA) fails to refund my big amount Rs.9500 (now Rs.7891 rest adjusted in 10 months bills) for last 10 months, then what is penalty from company's side to the customer (me). Please fix the responsibility on their account also, and get reverted my money along with the interest of total 10 months. As you see above, I have given full details many times to IDEA customer service associate, but nothing happened. Now I'm feeling harassed by the company due to non response of IDEA received any amount as many time said by IDEA on calls & emails. I'm trying to get refund my money since February 2015. Therefore, I I'm writing to you. I pray to your to please do the needful earliest. Waiting for some action to be taken by You. With Thanks & Regards, Pancham Lal PA to Joint Director, Ministry of Railways, Room No.512, Railway Board Rail Bhawan, New Delhi-110001

Hello, My Idea No. is [protected] My name is Prakash Gangani. I am writing this mail to file a complaint about "No Coverage" at my home and office. I have ported my number from BSNL to Idea because i believed that Idea provides better coverage than Vodafone, But Idea Cellular is worst than BSNL. I am not getting signal at my home and office too. I NEVER HAD A SIGNAL PROBLEM UNTIL I PORTED INTO IDEA. MOST OF MY INCOMING CALLS ARE NOW UNREACHABLE WHICH IS HUGE BUSINESS LOSS. IN SPITE OF REPEATED COMPLAINTS TO SENIOR EXECUTIVES, IT HAS NOT BEEN SOLVED. I want a solution for this. My home and office are at the prime locations of our area but i am not getting a single signal bar. This is the worst cellular company Ive ever seen. My complaint numbers with idea are as below: C1-[protected] C1-[protected] C1-[protected] E1-[protected] I have mentioned addresses below where I am facing "No Network" Problem Home Address: 76, Sadhna Society, Near Varachha Police Station, Varachha Road, Surat -395006. Gujarat. Office Address: 111, Mahatma Industries, Near GEB Office, Kapodra, Varachha Road, Surat -395006. Gujarat.

On 2/1/2016 I submitted application to change my postpaid account to prepaid account of mob no [protected]. My postpaid bill and security of rs 200/- total Rs 360/- was got deposited. All required documents submitted. But on 4/1/2016 at about 3p.m. my postpaid services were deactivated without activation of prepaid services. I requested customer care two times on that day to either activate my postpaid services or activate my prepaid services. But my request was declined. i was told that your prepaid service will be active at 4.38 pm.on 5/1/2016. But on 5/1/2016 service was not activated at 4.40 pm. On contacting customer care he showed his inability about when my services will be made active. It was only after intervention of incharge pb circle that my prepaid service was made active at 6 pm. on 5/1/2016. I was without service of my idea mobile from 4/1/2016 3 pm. to 6 pm.5/1/2016. I was not informed at any stage that your postpaid service will be made deactive without activation o prepaid service.

Subject:request for waiver o[censored]nauthorised charges of rs.415/- for vas services such as vip games, video talkies, biscoot store & gamifive on my idea mobile [protected].

Dear sir,

In spite of repeated request & reminder for stop & deactivate the vas services such as vip games, video talkies, biscoot store & gamifive on my idea mobile [protected] during the month november-2015 & december-2015 i was charged rs.415/- vide bill no.[protected] dated 25.12.2015 a/c no.[protected] for the vas services such as vip games, video talkies, biscoot store & gamifive which are i have never used or requested for the same as detailed below :
Vas services period amount [rs.]
Video talkies...26/11/15 to 2/12/15... Rs.35.00
Video talkies...3/12/15 to 9/12/15... Rs.35.00
Video talkies...10/12/15 to 16/12/15... Rs.35.00
Video talkies...17/12/15 to 23/12/15... Rs.35.00
Video talkies...24/12/15 to 30/12/15... Rs.35.00
Biscoot store... 4/12/15 to 10/12/15... Rs.35.00
Biscoot store... 11/12/15 to 17/12/15... Rs.35.00
Biscoot store...18/12/15 to 24/12/15... Rs.35.00
Gami five...13/12/15 to 26/12/15... Rs.45.00
Vip games... 04.12.2015 to 03.01.2016... Rs.90.00
Total... Rs.415.00

It is to mention here that i have requested or demanded for vas services such as vip games, video talkies, biscoot store & gamifive and i have never utilized such services so charges made to me are unauthorized charges and i am not liable to pay such charges. You are requested to waive the unauthorised charges of rs.415/- for vas services such as vip games, video talkies, biscoot store & gamifive on my idea mobile [protected]. After getting confirmation for waiver of charges of rs. 415.00 i will pay the idea bill failing which i will move to the consumer forum for unauthorised charges of vas services such as vip games, video talkies, biscoot store & gamifive on my idea mobile [protected]. Kindly convey your decision/approval for waiver o[censored]nauthorised charges of rs.415/- for vas services on my idea mobile [protected].


M. H. Parmar

I have been using idea network from past 6 years. But in recent times while browsing internet, I accidentally clicked on ads by which an amount of 90 rs is being debited from my number([protected]). I raised a complaint against this through customer care. They said it is deactivated but still last month the money is being debited. I called again and asked them to deactivate. But now again this month also the amount has been debited. This is very unlawful. Please provide some justification for this.

I lost my phone 1 hour back at mumbai international airport. pls block my sim no. [protected]. I m from Surat. Gujarat. n i m travelling abroad for 7 days.

Wrong statement given by customer care exicutive kunjeer. He said that 40 rupees balance never have in your mobile no. [protected]. I am asking that if 40 rupees balance not have in my mobile then how can I have received SMS...? See attached picture. Ten rupees balance deduted from my mobile. Then refund my 10 rupees.

I have submitted several requests for refunding the deposit towards ISD activation. I have been following the company with multiple requests for the last 2 months. Request ID for these requests are - C1-[protected] C1-[protected] C1-[protected] ISD service was activated under the request ID - C1-[protected] Request the govt agency to take some action against the provider for the negligence shown by the operator and showing no intend to return the money

I was the owner of number [protected](corporate plan for Tata technologies limited, Pune). In month of Oct 2015 i have closed this number . after bill cycle i received the bill amount of 242, which i have paid to one of the idea store located in UJJAIN, (Arvind Traders, 22 Kamala nehru marg, Freeganj, Ujjain M.P) on 13/11/2015 against the receipt number 3147


as i was travelling so found suitable to pay at this idea store.

But still i am receiving messages from idea saying" your idea mobile BA[protected] due amount 242. request you to make the payment to avoid legal action."


Though the payment has been done, why it has not been updated in system still???


For further details i contacted on a number received in the same message.
The person is asking me to get the contact details of the store in order to verify the same. on the payment slip there is no contact number mentioned.

this is the way idea is providing their services, this is not the only issue i am facing. i have been chasing idea from past 4 months for the many other reson like:
NMNP(for 2 number), Postpaid to prepaid Sim card non availability at the store, issues which Disconnection of the existing number.

Attached is the payment receipt.

Hi idea customer care, pls block the following number on urgent basis the owner gives fake call and tries to take pin of atm's and use it unauthorised way. number is [protected]. i hope you wil;l take it seriously and act accordingly

Hi, I am facing issue with 3G net speed with idea, every other second i loose my network, I can't send instant messages, webpage keep buffering with no result except displaying no internet connection. Even on whats app I can see the connection but messages are not getting delivered, in fact I must say it is worst than the 2g network of any other operator. Initially I assumed it is area specific issues, but it is same everywhere, even facing call drop issues. For last couple of months I have been trying contacting Idea customer care by all mean via email, via phone, but every time after so many follow ups i got one call saying change the setting as described by the technician over the phone, I did and to my surprise my problem was not solved and next day i got an email saying your issue has been resolved, hence closing this complaint.. Did any one call me back asking if my issue has been solved? how can they assume that it has been resolved and had close the complaint... Again I reverted back saying problem still persist, but no response now.. I just wanted to make aware other consumer not to trust this brand blindly.. its a bitter experience with this company...they have very poor customer service... and getting in touch with their customer service team is again a big big headache, I had almost spend 30 min on hold to get their technical dept on call, and in between call dropped... damn frustrating experience.

Idea no. [protected] not activated after 27 days!!!
Idea customer cheaters just know how to reply in a typical manner that they will look into the matter and then falsely keep sending messages that the issue has been resolved.

Idea is a company of fraudsters, cheats, liars, dacoits, looters, deceivers who just know one thing — how to fool and loot the customers.

Idea's new year resolution — customer

My 3G data pack is not working from last 12 hours. Raised comp[aint but did not received any message for service number. Rather received a text saying your service is closed. I am using Idea from 2007 but recently I am experiencing very bad services in terms of everything. As of now would appreciate if someone wud troubleshoot and fix data pack for my mobile [protected]. Thanks.

I would like to bring your kind notice that, Idea cellular has activated VAS services every month without any prior notice. Though I have not made any request for VAS services (Idea Video Store or Glam BOX) in November/December month, But it was billed in both month invoices. Please find the details given below. Invoice number: [protected] - 01-Dec-2015 31-Dec-2015 Glam Box 29th to 13 dec 45:00 Invoice number:[protected] - 01-Nov-2015 30-Nov-2015 Idea Video Store 15-Dec[protected]Dec-2015 35.00 (For this i have not received any SMS) Idea Video Store 22-Dec[protected]Dec-2015 35.00 (For this i have not received any SMS) Idea Video Store 29-Dec[protected]Jan-2016 35.00 (I have requested to revert as soon as I saw SMS message) I have received a SMS stating activation of above services. I have made immediate complaint to Idea customer care 12345. Idea executive assured me of deactivation of services. But later my complaint was closed without proper information. Please find Idea Communication ID details. C1-[protected] C1-[protected] C1-[protected] C1-[protected] I requested Idea to escalate my case to next level and did not see any progress. I request you to look into this issue and do the needful. Let me know in case you need any more information. This is becoming ongoing issue every month. Details: Damodar Sarda Cell: [protected]

Hello Sir/Madam, I applied for NEW IDEA BROADBAND CONNECTION a month ago (26/11/2015). A client with name KISHOR ([protected]/[protected]) contacted me from idea. I gave him documents and 6840/- INR for new connection. I have a RECEIPT with CAF Serial Number [protected]. I have complaint against this client, even after one week, I didn't get any message/email from idea regarding new connection nor this person contacted me for providing further details. Now when I am trying to call him, his mobile is either getting busy or switched off. Neither had he called me back nor he is answering my calls. I am taking legal action against Idea cellular limited. because idea is fraud company cheating innocent people with the help of their employees. Now I have face loss in a business because of Idea. I am a freelancer working in BPO sector internet connection is vital for me to work. Neither got internet connection nor got my money. Idea is cheater and Fraud Company should be banned in India to save lots of innocent people.

Hello Sir/Madam, I applied for NEW IDEA BROADBAND CONNECTION a week ago (29/12/2015). A client with name KISHOR LANDGE([protected]/[protected]) contacted me from idea. I gave him documents and 2750/- INR for new connection. I have a RECEIPT with CAF Serial Number [protected]. I have complaint against this client, even after one week, I didn't get any message/email from idea regarding new connection nor this person contacted me for providing further details. Now when I am trying to call him, his mobile is either getting busy or switched off. Neither he called me back nor he is answering my calls. I could also see other complaints submitted against same client. So I request you to please help me on this by REFUNDING PAID AMOUNT before I proceed further for legal action. And block this client to save your customers. Thanks, Rahul

Dear Sir my contact number uese without my knowledge for porting idea mobile number [protected] please arrange to canclled the same request & inquire last message i had received from idea company on my mobile regarding request for porting via 01-[protected] has been suscessfully register This request has been process by idea company witout may knowledge when i had call the representative no positive feedback i had received please note no responsibility for above transcation will be taken from my side as i had receiving the same message without my any connection with applicant member regards kiran nadkarni

I re-charged my internet plan of Rs298 for 30 days on 28/15/2015 through an retailer.I received Activation message but money was still deducted from main balance .On calling customer care, their representative told me that the scheme activated is applicable only to Blackberry mobiles which was not mentioned on the message that the retailer received while checking for the schemes that were applicable to my number at that time . Customer Care registered my complaint with ref. no 1-[protected] but later rejected it by stating the same reason . I am not using Blackberry handset and neither i changed my handset after the recharge was done . Attaching the screen shots for the message that retailer received while inquiring about the scheme applicable to my number which clearly shows that nothing was mentioned related to handset . Also attaching the screen shot for the activation message received from Idea Cellular .

Respected Sir/Ma'm, 53 rs amount has been deducted without any call/msg alert. I contacted customer support, but there is always server issue and they are saying to call later again and again. YESTERDAY 53rs amount is deducted from my number - [protected]. I didn't use internet/calls/ msg. Now its showing 0.3 rs in my account. Please refund my money back. Vinay Lodhi

DEAR SIR/MADAM Im using Idea postpaid connection plan since 1year. +91 ([protected]) last month they charged extra from mine nos: [protected] without mine concern they deactivated from system 2g net (unlimited) plan 15 - 20 what ever we surf internet on iphone we are forced paid data plan usage 20 (after 20days) we got call from front-back office call centre (she told on phone sorry for inconvenience we deactived from our system without your concern now you want to be re-active that same plan 2g service) how irresponsible calling and irritating and making hypertensive twards us now we paid Rs. 798 (total amount Rs. 834.34) usually we get below rs 400 to 500 not above these time we are unsatisfied from Idea Cellular Postpaid plan already we taken 5 Nos: all nos we are porting other network soon. plz call me if you want to be confirmation or more details contact mine nosS alternative :[protected]