[Resolved]  Idea Cellular — deduction without any logical reason

Idea deducted75 rs from my main prepaid balance with out any logical reason. When i called cc they behave me rudely and can't give any logical reason for this deduction. They said i downloaded something chargeble contents, but i didn't download anything.
Hate idea. For this time i will portout from idea number. If idea didn't resolve my problem properly i will tell this story to all my friends who using idea. Idea cheating the customers
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Mar 22, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Feb 19, 2018
shubh7832's response
Please start my outgoing service as soon as possible
Verified Support
Feb 19, 2018
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with Idea customer care executive name and number on which you've tried reaching for your concern.

Regards,
Lavina
Complaint comments 

Comments

It is a fake caller its harasssing me plz security check
Idea Cellular Customer Care's response, Feb 20, 2018
Verified Support
Dear Customer,

Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with the name & number from which you're receiving the call or the screenshot of the same to assist you further.

Regards,
Lavina
My complaint is regarding to stopped my outgoing service . I have port from airtel to Idea but my airtel bill was pending so you people stopped my outgoing service but now I clear all the payment so please clear my bill as soon as possible

Idea Cellular Customer Care's response, Feb 22, 2018
Verified Support
Dear Customer,

We regret the inconvenience caused to you. We want to inform you that your Idea postpaid number is active from our end. As per our system that request C1-106539495852 raised and proof has been verified. Please clarify from your end.

Regards,
Vicky
Idea company sayes they gave unlimiteded taktime and 1gb data per day in 28 days .but now he saying they gave only 250 mint per day and 1000 mint per week. and they also says its gov rule if it is gov rule this rule only applicable in idea?
Idea Cellular Customer Care's response, Feb 22, 2018
Verified Support
Dear Customer,

Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue.

Regards,
Lavina
Really dispointment to me, i bought the idea sim because of roaming in UAE. But now it's suddenly stopped working. Even other cellular brands like vodafone, airtel, aircel have the roaming here.

I used the sim as my primary sim but now it's useless.
Idea Cellular Customer Care's response, Feb 20, 2018
Verified Support
Dear Customer,

Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with your alternate contact number.

Regards,
Lavina
My recharge of transaction id [protected] not done but showing successful

Idea Cellular Customer Care's response, Feb 22, 2018
Verified Support
Dear Kumar,

We regret the inconvenience caused to you. As per our records that there is no such recharge of Rs.18/- has been done. Please contact with paytm support care for further assistance, if any further queries revert to us.

Regards,
Vicky
Idea Cellular Customer Care's response, Feb 22, 2018
Verified Support
Dear Kumar,

We also want to inform you that if the recharge is unsuccessful it will be reverted back your bank account within 07 working days.

Regards,
Vicky
Sir
I want to get my idea no. [protected] incoming and outgoing call 3 month list
Thanku sir
[protected]@gmail.com
Idea Cellular Customer Care's response, Feb 20, 2018
Verified Support
Dear Customer,

We would like to inform you, that we'll be unable to provide you the incoming call details. As only chargeable transactions can be tracked by the operators. However, to get the call details for the Idea contact number you can mark an e-mail on [email protected] or else you can send an SMS to get the invoice with the complete details that is for EBILL- EBILL<space>MONTH e.g: EBILL<space>JAN and send it to 12345. If your e-mail id is not registered with us first register your e-mail id follow these steps i.e. send EMAILID<space> e-mail address to 12345. For example EMAILID<space>xyz@gmail.com. Also, we would like to inform you that you can check your outgoing call details in My Idea Application or Website.

Regards,
Lavina

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