[Resolved]  Idea Cellular — Dont port idea network

Dear sir/mam

Bellow mentioned complaint related to my phone number change postpaid to prepaid sim. Recently 6 month back i have changed into idea network fro airtel. But i felt i was did mistake by porting to idea network. This is to inform you that you have very much harassed me for the migration. I came to the idea store at sunkada katte, bengaluru for migration on 27th of june. On that day they asked me to come tomorrow. Same was said to me on 28th. This is one of worst support from idea care if we compare to other network. On 29th you initiated the process and to fasten the process i cleared the outstanding on the same day.

On 29th, the store people handed over me a prepaid sim, and said that the sim would be activated within 33 hrs. On 2nd of july, i received a mail stating that the post to pre migration is under process. I am unhappy to inform you that its almost 10 days over. From that day of application and yet the sim is not activated. If call to customer care they also not responding and also answering in negligence. Am in hyderabad but they told if know about this issue should go to idea care again, ihave discussed with idea customer care more than 10 times but still not resolved. I am afraid that if this is not resolved at earliest then i would be forced to complain the same at consumer court/ jan adalat.
Was this information helpful?
No (0)
Yes (0)
Aug 28, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2016
Idea Cellular Customer Care's response
Dear Customer,

We regret the inconvenience. Please provide your Idea mobile number and alternate contact number so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
Jul 19, 2016
Idea Cellular Customer Care's response
Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
Jul 24, 2016
Idea Cellular Customer Care's response
Dear edwardbenzigar,

As per your telecon with our customer service associate, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
Jul 28, 2016
Idea Cellular Customer Care's response
Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular.
Complaint comments 

Comments

There is no voice clarity while roaming.. It is been 1 month they have not done anything. they have a poor customer care.. I also lost money, which is not refunded...
Idea Cellular Customer Care's response, Jul 16, 2016
Verified Support
Dear Customer,

We regret the unpleasant experience. Kindly share your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
Dear IDEA,
you can call me in my Local Airtel no [protected] because if you call me in idea no ([protected]) there will be no voice clarity..
Also
1. it was said there is 5 % cash back, if recharged through IDEA money. I didn't get that
2. As you dont have + i cant find also a 4G in mumbai area, i requested your customer care to transfer my 1 GB 4g to 3G ???
3. i made a complaint on March 21, 2016 that Mr. Vishnu used bad words when talking with me .????
4. your worst customer care dont understand english
5. How many reminders i have to send for a small problem?????
Idea Cellular Customer Care's response, Jul 28, 2016
Verified Support
Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular.
you told to Call 198 ... when i call 198 it is connected to mumbai customer care. They tell we cant help you, call some other no to connect to kerala.
Dear Customer,

As per your telecon with our customer service associate on 23rd July 2016, we wish to inform you that the matter is currently being followed up and our concern team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Please tell me what have done, as all my problems are still not solved

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information