Idea Cellular Complaints & Reviews

I have registered my request on 25-june-2016 to convert my postpaid to prepaid at idea store (S. B communication) and communication id - c1-[protected]. Also i cleared all bill which was inr 700 (Payment reference no[protected] and inr 50 for prepaid sim card. They have sent my confirmation sms regarding my request. My billing cycle is 27th of every month that's why i submitted my request before billing cycle date which was 25-june-2016. Still my request has not been proceed due to some amount pending with pro-rated monthly rental amount. They did not told me regrading pending amount while submitting request. Why i pay monthly rental, i have submitted my request before billing cycle.

Also they are saying, i need again submit my request with documents.

I am not going do any process and remain amount paying.

Please look on my request and provide salutation.

Roopendra sharma

Mr. Mohit kumar

Future guru c 72a gali no 1 ground

Floor bhajanpura delhi nr

Kela godam main road

New delhi

110053

Sub: deposit refund of[protected] against cheque num. 000522

Dear mr. Mohit kumar

There is a credit balance of rs. 299.82 reflecting against your idea mobile number [protected] as on date.

The refund cheque of rs. 299.82 was dispatched on 2/27/2016 at your billing address but the same has been returned to idea with reason “no such person”. We tried to contact you but the contact could not be established.

My new add, mukandpur gali no 2 radha vihar my n[protected], [protected]
Plz refund my money
My alc no [protected]
Ifc no of my bank - kkbk0000185
Bank name, kotak mahindara bank

Though i have never activated and never used any service as 'magic box', through so called vas, my account is being charged rs.35/- per week towards the same.
You can check whether i have used these services. But your office is confirming that it has been activated since 6th may 2016. This is totally incorrect and not acceptable. It is therefore requested to arrange to credit the amount @rs 35/- per week, being charged on my account. My mobile no is [protected].

Call with cust care exc deactivate my Game five service on 24th April 16, also send mail regarding this service.
extra charge on my next month of May-16 bill in 150*14.5%
for gamefive service.
complaint register on [protected]@idea.adityabirla.com this email id nobody has give me proper responce we have very irrited with this service.
as well as we have call to 198 complaint no. there also not provide me answerable answer.
Mr. Prankaj & Vishal Rajput talk with me on that call.
please help me & waive of my extra charge amt.
also he has been deactivated my service without any information.

We are getting no signal or very weak signal in my office
(Tata consultancy services limited adibatla sez unit, hyd)
My friends given repeated complaints logged with idea cellular customer care there is no resolution at all. My mobile number is [protected]. No signals please resolve this issue. We cant move to airetel because we like idea.
At my office out signals little better

I would like to inform you that yesterday (28.06.2016) one juice up service was activated from web for my mobile number [protected]. For this you have deducted rs. 90 from my balance. I haven't used any service or download anything named juice up services. It is activated without my knowledge. I request you to not to fool people by activating such services and deduct charges from their balance for the service that they have not used. I have deactivated the service by sms. Kindly refund my valuable money. Waiting for your prompt reply.

Further to above please note that yesterday (28.06.2016) i called up your customer care number 12345 and your customer care officer mr.Indrajit received the call. I told him the above fact and asked him to take my complaint for the same. But your so called customer care officer had blindly refuse to take my complaint.

I have opted for a Idea sim card through a representative who visited my office, and offered me corporate plan, where as he told me that whenever i wanted to make any change in my plan i need to contact him or customer care. Now i wanted my plan to be migrated to 3g plan, neither customer care is doing it and nor the representative is doing, and both are saying that changes in corporate plan cant be done at from their end.
The representative (MANISH) here at idea outlet- near collector office palsikar colony indore, is also not picking calls. Facing the problem since two months.

I am working for an it firm, where only idea network provide good service.
So i ported my number from vodafone to idea.
First month (April) the bill was alright around rs.300 but next month (May) it was rs.4000. My concern is that as my limit is rs.2100 still i got such high bill.
When i talked with them, they said credit limit is only for the calling not for the internet.
So i asked them why you blocked my number on the very last of the billing cycle that was 4th june, i received this message "you have crossed your credit limit kindly pay rs 2167 to avoid service barring". So i did but when the bill generated the vary next day it was rs.4095.
So can they explain on the very last day of my billing cycle how can the bill goes to rs.4095.

I have a plan that allows me 2.57gb of data usage a month . I have evidence showing idea has fraudulently overcharged me for data usage while I was still within my limit.I will try and attach the evidence with this complaint.
The evidence clearly shows my usage and a charge when there shouldn't have been any because I was within the limits of the plan.

I have an postpaid connection no.[protected] in your company your company has added vas in my number which i dont know and added the 530 ruppes in my bill i complained in nearest idea office but cant get satisfactry reply so i pended the bill your company executive of madhyapradesh name shraddha+[protected] abused me and mentally torcherd me i already said that i will make the payment after 2 days then also next day she abused me hardly she also abused my father you can hear the recordind in my number [protected] she is mentally harrasing me if you cant made any steps i will file fir against the company protocol and executive sharddha.. So please take a serious action against her.. Otherwisr i will take action agaisnt her and ideacellular...

I have take 2 new idea post paid sim cards ([protected]) issued 7 days back, still nobody has contacted me, even though i hav submitted my proofs. I am keeping the touch with whom called me to give the sim card. Every time she is saying that they wil call u back shortly, but nobody contacted me yet. Simply irritating and i feel chosen a wrong network. There is no customer care number for postpaid, wow, what an service??? I called the customer care number (+[protected], chosen everything for post paid options, but talking with person who is servicing and knowing only prepaid service. Even called several times, got the same reply. I have never seen such a irresponsible team was working for idea.

Transaction ref no igocftzfb9 for rs 100 for mobile no [protected]
amount deducted from my sbi account

Yesterday though i have internet balance, 93/- has been deducted unnecessarily from my main account balance, when i call customer care they are telling that it is for over charges. What is that 'over charge; when i ask they told it is by default. Another customer care executive said your data pack has expired yesterday, but i have the pack i know. What type of information they are giving i dont know. They are misleading a customer fully.

I want my money back thats it. And also try to help others in a serious way.

Service automatically activated, Rs. 150 extra charged,
Mob. [protected]

Respected sir, I'm using [protected] number I want my incoming and outgoing details because I lost my contacts of last ent seminar colleagues due my mobile problem of backup resets soo I need my all outgoing n incoming call details so that it will be helpful to my provision it's important to.mee soo plzz kindly sent to my email [protected]@gmail.com thanking u

I have purchased a 30 rs recharge but due to water this card was damaged this card company is IDEA PLZ this recharge. sl no. Is [protected]. n my mob no. Is [protected] plz this recharge no send on my this phone number

Dear sir, As usual the Idea customer care has deducted money from my balance on the name of so called miss call alert which we neither subscribed nor going to subscribe in future. the customer care had been asked earlier we don't want any other services except incoming /out going call.
This was surprise to see the Balance amount Rs 6/-on 26/6/16. After checking it was found that the deduction was as under :-
Rs 75/- on 17/6/16, Rs 7/- on 23/6/16, Rs 75/- on 24/6/16 and Rs 30/- on 26/6/16.

We never subscribed for the so called miss call alert. We never called No 53503 for any such services. It is requested that all the amount deducted may pls be refunded without any delay. Mr Vijay of the customer care was also asked to do so, but he denied to do so. I shall be bound going to the next. Mrs Punita Singh, wife of HN Singh

Milan bharadiya - [protected], gujarat, india
I have recharge my number with 99rs 3g data pack on 15/6/2016, which gave me 250mb of data and after usage of 131mb i got a popup saying 119mb left..
Then i turned off network data, after again turning on data after an hour they showed 0.00mb left

On complaining this to customer care they did not responeded and said you have comsumed it and data pack is over

Months before i have applied for postpaid connection through an idea dealer [protected]@gmail.com .Presently i am n vodafone postpaid customer .Unfortunately, after certain days i have received a message from idea and Vodafone that portability is failed.I asked the idea executive to assist me further.But there were no response from their end.
They are not attending the phone call when i call from my mobile.But when i do from my friends number, they are attending.It seems that they are playing fool with me.They have collected my proof, and an amount of Rs.300 for connection and i have also shared the new port number to them.
I tried to inform this to idea customer care, but they were not ready to here my words.They asked me to call to a number([protected]) to get connected to their postpaid department, but again its connecting to prepaid department.
I explained the queries to them, but they were ready to here me.I asked them to connect to their senior officer.And they acted like connecting and finlly disonnected my call.
Worst customer care team

Very poor service. With out excepting any offers, offers gets activated on my number ( [protected]). Im on a call with an customer service agent and when i told transfer the call to the supervisor or the manager, he has kept me on hold for around 20mins. No one is ready to help me with this issue.