[Resolved] Idea Cellular — feature charges is incurred every month

[Resolved] Idea Cellular — feature charges is incurred every month

V vageesh ranjan

Dear idea customer care, Since past 6-7 months. I have been noticing that feature charge (150 rupees) is applied on my idea bill statement. Ideally it should be only 1 month charge!!. Ideally customer (Who are using) should have been informed of the feature charge. Request to not add the features charge in any future billing cycle. Also please refund charges incurred, if possible. Please check. +1 photos Was this information helpful? No (0) Yes (0)
Sep 22, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Aug 22, 2018 Idea Cellular Customer Care's response Dear customer, Apologies for the inconvenience caused. We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you. Let us know & we'll be happy to assist. Regards, Prajakta
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Comments

Nilesh Bamaniya

Hi my idea sim card was deactivated because I was not using more then 90days, because I am out of the country, can you plz guide me how to activate my same number.

Many thanks!!!

Idea Cellular Customer Care's response, Aug 21, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused and delay in responding to your concern. Kindly share your idea contact number in which the issue is persisting in order to assist you further.

Regards,
Prajakta

Avantika Chatterjee

from Shahganj, Uttar Pradesh

In my family, everyone has one number of idea at least... Everyone is not having signal in their idea sim... Please help us... We live in Varanasi, Uttar Pradesh... Any sim is not roaming... So what's the issue???

Idea Cellular Customer Care's response, Aug 15, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused to you and delay in respondin to your concern. Kindly share your idea and alternate contact number so that we can assist you better.

Regards,
Neha

[email protected]

from Puducherry, Puducherry

My no.[protected] it's not working from yesterday night I don't know you.pls do the needful assap and o
Plz call to any query [protected]

Idea Cellular Customer Care's response, Aug 29, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused and delay in responding to your concern. We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Neha