[Resolved]  Idea Cellular — Fraud is going on with Idea Customers

Address:

Ghaziabad, Uttar Pradesh

Dear SIr, I am Idea Customer since last 12 years, My name is BRAJESH UPADHYAY My Idea Mobile No. is [protected]. Which is in Corporate account. I have pre-rental plan 999/-INR for three years. This plan is continued since lat 12 years after every three years I Renewed this. But in May 2015 Idea Company had charged me renewal amount. Which has to be renewed in 2016. I have done several complains to customer care but nobody is accepting that I had already paid renewal amount in 2013. without paying service may not continue up to 2 years. Previous renewal structure is below: First Renewal 2007 Secont reneal 2010 third renewal 2013 next renewal must be in 2016. Every one in customer care is saying that I had not paid renewal amount in 2013. How it is possible? my service is continued since last 2 years I am paying normal call billing. How Idea company can charge me in middle? For confirmation that I had paid renewal amount or not. I had discussed with Senior persons of Idea names are below. Mr Avinash ( Vaishali Ghaziabad are Incharge) His mobile No; [protected] Mr Rahul ( Idea showrrom, vaishali, ghaziabad Incharge) mobile no; [protected] Mr. Vikas Chaudhary ( backend support team IT) mobile no; [protected] Regarding this solution. asked him to provide me details of amount I had paid during 2013 year. but they are not providing this data since last one month. due to this my connection is disable since 15 th june 2015. I am unable to call or receive my customers call which is quite irritating/frustrating. Also loss in business. All these persons of IDEA company are not responding me properly. and also not providing me data so i can confirm them that i had paid renewal amount. Please help me on this concern asap.