Idea Cellular Complaints & Reviews

Initially, I'm in vodafone network. One fine day, my colleague got a call from Idea celluar team(neha - [protected]) and explained their offers. Since my friend is not able to understand the offers which they are explaining him. I came into the line and inquired the offers. Hence I asked that, if I switch from vodafone to idea, will you provide me a complimentary bag and watch(as there is an offer in idea long back). Immediately she said okay. After the activation, you can avail this offer. Got impressed with the offer and switched from vodafone to idea. After the activation, when I called that lady, she blocked my number. When I called to idea customer care, they said that this offer got expired a long back . We are sorry, anything else I can help you and then disconnected the call. It was very frustrating to me. Then I asked them to allow me to port to other network. Again they said sorry. My frustration into peaks and told them to cancel my number itself. They replied, sir, please don't do that sir. Be with idea. Enjoy idea services.
Although network was very poor. No where I'm getting signal. Very worst service and very worst network. All are false promises.

I request consumer court to take this issue seriously and avoid such type of promises ahead.

Regards,
Raja sekhar
[protected]

Sir. mY name is nisar ahmad zargar and my number is [protected]..Please send me incoming and outgoing calls detail on my email [protected]@gmail.com.

Sir . I got all numbers deleted please and please help me.

Dear team, due to poor service quality, management bad behavior and high call charges of
Idea upw (Donor operator). I have applied mnp and submit porting request to airtel
Upw (Recipient operator). I have generated upc code "iw746382" on 22/07/2017 which is
Valid till 06/08/2017 (For 15 days). Airtel upw has submitted porting request with upc code
"iw746382" to idea upw for port order approval. But idea reject the port order with wrong
Reason "upc mismatch", idea makes a fraud to stop customer forcefully and also forced me to
Stay in idea. Please look into the issue and help me to port my number to airtel operator. I
Don't want to stay in idea anymore.

So many time complaint but not resolve
Always be saying they will be done but not done
Always offer 3g/4g recharge
Taken recharge 3g/4g but always slow network.
Now network is 0.12k/s

I have not activeted any servises & i have activet dnd but its 2nd time u have diducting my balance. I want ti cimplant against it but coustomer care represntative is bussy from an a 1 hour thats why i cant conect with them i have call them 18 time but they have bussy.

I have ported my services from vodafone to idea. Idea people took one month to port it. (Disgusting). And when i received the sim and msg that it has been successfully ported, it is not activated still. Poor assistance over such small issue.

@rahul singh from navi mumbai is my poc and has not been able to solve this issue.

[protected] is my number. Kindly look into the issue asap.

Idea postpaid collectors calling my family, friends and using abusive language and warning messages. A lady abused my sister and threatened my friends.
The calls were from the number [protected]. Please somebody take strict action. I told them that i will pay the money as i really dont have a penny now but still they are threatning.
Please im really worried about the threatning messages like they are calling sometimes and saying my family "i met with an accident" and abusing instead of directly saying i did not paid their bill. I came to know about the number when they called my sister and talked in a abusive way to her. Please this is not the way to collect the money

Mobile number - [protected]
Online recharge done for 198.

Money deducted from the bank. Please see the mail from bank.

Dear customer,

You have made an online payment of inr 198.0 with transaction id [protected] towards payee bill desk from your account xxxxxxxx5029 on aug, 02, 2017 at 17:31 hours.

However received an error on idea website as below:

Sorry! Your payment cannot be processed this time. Please try again.

Please revert the amount back to my bank or recharge the number with the said amount.

Kind regards
Sarang

Dear sir/madam,

As per government rule it is mandatory to link aadhaar card to mobile numbers, but some retailers are charging rs. 10/- per head per mobile number as processing fees from us.
Though it is declared by government of india that it is free of charge then why are they fooling us by charging.
Kindly look into this matter asap.

Thanking you,

Ajay ambavanekar
(Idea user-[protected])

Address of idea gallery/store who charges fees:-

Cherry telecom
Raskar building, block no. 9,
Near jal mandir, opposite uplekar temple,
Laxminagar, phaltan-415523.

Hello,
Idea customer since last 5 years.
I want to register a complaint about my last billing charges which is 592 in total.
There was a data pack of 250rs activated on this no ([protected]) and has not been activated by me. Because at the same time my phone was in service centre for repair and the sim card was with me without inserted in any other phone.
I had registered a complain about this and customer care representative said that problem will be resolved in 1 hr but it has not been resolved yet and the data charges are added in my bill.
My total bill for the month july (I. E 24/6/2017 to 23/7/2017) should be 251 excluding gst and including gst it comes 296.18.
I had sent an email few days before, called om customer care no and filed a complaint and also visited idea customer care service centre but got no response from any of them.
I want someone to looks into this otherwise i won't pay the bill and if you are going to disconnect my sim card then i will have to file a complaint in consumer court because i have all the required proofs.
The time when the data pack got activated was 6.14 pm on 14july 2017. And i got my headset back at around 6.45..

Dear sir
Fradulester call over my father phone no [protected] and made these transactionof rs3000 and5000 made on idea money website txn i'd othpg[protected] id and othpg[protected]id txn dated 01/08/2017 by cardno 459177xxxxxx3654 between 12.00am to 1.00pm by asking otp over phone
Please stop theses transactions will be very thankful to you
Regards

Mob. No: [protected]
I have check in offer on my number shown rc 154 and get 10 gb data (6 gb 3g +4 gb 4g)
But received 600 mb data i sent comlaint to company said that is upto 10 gb but offer displaying is different and not provided benefit of said
Now immediately send this to trai for severe action and also all not to switch idea as thisis fake company!
See screen shot of offer displayed on my number!

I am an idea postpaid user of the number [protected]. Due to some good offers in prepaid, i want to convert my idea number into prepaid. I am trying this since last few months but idea cellular is not converting my number into prepaid by giving several excuses, reasons and non-sense rules made by them.
First they said that you can convert it between 1st to 5th date of the month. Then they said that it can be converted only after generation of bill and after paying full bill amount alongwith some excess amount. After that also they called me several times saying that, "don't convert into prepaid we will provide you very good offers in postpaid itself." and finally yesterday they again rejected my request saying that i had accepted some of their offer on phone (Which i really never did) so i could not be able to convert into prepaid nor i will be able to port my number to some other operators for next six months. This means they have hijack my number.
This is really very disappointing. These people are cheaters and don't allow users to convert into prepaid or to port their numbers. So i am planning to solve it legally. So please suggest me what can i do against such fraud company? Where should i make complaint: trai, consumer forum, general court etc?

Amit

First complaint:
Idea charged extra 502.16 rs. Amount on mobile number [protected] without any intimation via message or mail.
This charge for aug.2017.

Second complaint for wrong response of customer care of idea:
As i send mail for activation of new ultimate 499 plan on mobile number [protected] on aug. 1st 2017, but customer care told me we do not receive any such mail. Still, this plan was not activated on this number.
This clearly indicates idea making fraudness with his existing customers.
If any more clarification required plz, call me on [protected] immediately and solve this issue immediately, otherwise i have idea sim portability option.
Regards — abhijit d. Gaikwad
Mobile no: [protected]

Sir
Me narendra kumar live at bhim.
I had an agreement with ieda cellular ltd bhilwara zone in rajasthan circle before year ago.
I had summited all document about our full and final sattelment as per norms.
Still our security amt not given by company.
Plz suggest and help me
[protected]
[protected]
aircel.[protected]@gmail.com

Hello,

I am using this number (+[protected] for more than four years.
Currently i am not in india but still i was using this number.

I am regularly recharging this number (You can track down the recharges.)

My recent recharge was on june 30 2017, and i have used this number once in april for which
Rs 150 was charge to me for incoming call.

Unfortunately it is inactive now and the reason which store representative are telling me is that
Because of not usage it is blocked though i have not received any message or email for deactivation alert.

While discussion with customer care & store they told me that if you don't use number for 6 months then it is blocked
But i have used it in between. So how can you block this number?

Now for reissuing the same number on same person's name they are asking for rs 1900.

Can you explain me why this is so? I am not expecting this kind of response from an idea brand.

Kindly re activate the number and resolve it asap.

Hoping a positive response from idea!!

Thanks,
Kamal bolia
Email: [protected]@gmail.com

Dear sir, you have made a fake bill for my prepaid contact nos. [protected], [protected] and [protected] worth rs. 101/- each. you have sent to my bank these bills. what is this amount and what is the benifits for me on this recharge. so you are request to that please refund these amount or give me talk value on this recharge.

I m idea postpaid user in company my m. No[protected] name of arisudana industries ltd. Im facing some problems in your idea retail showroom im given the letter dt. 05.07.2017 to change company sim to individual person idea retail showroom ludhiana in cheema chowk retail office. But they are harass to me and ready excuse every time and says to me company system are down so ur processing could not be proceed but my prob today till date are pending i dont know the company server down ya there reatail office staff are lazy, if my problem could not be sort out so i will take the action very soon i will change my all company idea connection and the idea company lost his 50 custmer in my company.. So plz sort out my problem as soon as possible. Thanku u

I am having regular network issues on my idea number, where i can't use my internet indoor. The worst part is whenever i try to reach the customer care they ask to restart my phone and disconnect the call, no further explanation why the issue is happening. They even didn't ask my location where i the issue. If this is the customer care feedback then i never expect the issue will be resolved.

I am idea post paid customer. By mistake i have been added to some corporate connection. Not getting monthly bills, i spoke to customer care executives, went to many idea stores but no solution yet. My outgoing is stopped for last 5 months. Cust care executive says contact store and store executives say contact customer care. My#[protected]. Please assist if any bony can.