Submit a Complaint
Mobile Service Providers
Idea Cellular

Idea Cellular — Mobile data recharge - lies in offers

Address:Jalgaon, Maharashtra, 424201
Website:www.ideacellular.com

While calling IDEA cellular for balance check, automated voice message told about Data package offer of 1GB with 28 days validity recharge amount was Rs 147/-. But, when I recharged with this amount, I got only 500 MB and 15 days validity. I called several times to IDEA customer care and registered complaint. I received call from IDEA but without any solution and simply denying that there was no such offer. Even I sent email with voice recording of the offer and still waiting for reply from them since more than a month.
Was this information helpful?
No (0)
Yes (0)
Idea Cellular customer support has been notified about the posted complaint.
Dec 07, 2015
Updated by Ismail9252 While calling IDEA cellular for balance check, automated voice message told about Data package offer of 1GB with 28 days validity recharge amount was Rs 147/-. But, when I recharged with this amount, I got only 500 MB and 15 days validity. I called several times to IDEA customer care and registered complaint. I received call from IDEA but without any solution and simply denying that there was no such offer. Even I sent email with voice recording of the offer and still waiting for reply from them since more than a month.
Complaint number SR 1-[protected]
Complaint comments 
4 Comments

Related Idea Cellular reviews

[Resolved]Idea Cellular - Automatically get Caller Tune4[Resolved]Idea Cellular - no step to stop loss of card on sundays/holidays1[Resolved]Idea Cellular Ltd. - puk no.223[Resolved]Idea Cellular - Sim card registration failed after 1 month12[Resolved]Idea Cellular Ltd - Fraudulent postpaid bills6
View all 16713 Idea Cellular Reviews

Comments

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer Care Personnel, Idea Cellular,

I did not receive any call from any IDEA customer care representative on my mobile.

You may, please, call anytime between 10 AM to 5 PM at any day of the week on my mobile. If you are not sure about my mobile number, please refer below mentioned complaint number & Email reference ID.

Please note the complaint number is SR 1-[protected]
Email Reference Id E1-[protected]

Waiting for reply.

Regards.
Reply
Dear Customer,

We tried contacting you on your alternate contact number however were unable to reach you. Please share a suitable time to speak for us to address your concern.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    View all 16713 Idea Cellular reviews & complaints
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information