[Resolved] Idea Cellular — my phone service blocked | |
I was using my phone no since last five years... I was very regular and up to date when i got noticed to link with adhaar no, i linked my phone no with adhaar no. About five months ago... But on 26-02-18 i recieved a message from idea cellular saying that - dear customer, your idea connection has been barred & will be deactivated within 48 hours as your document has been found to be non compliant as per govt. Norms... And after that my phone was not working no calls incoming, or outgoing. I tried to call several numbers including customer care and helpline etc. But nothing to do... After about 48 hours my network gone... I called to the customer care with another no of my home the representative says that you were not using the no since last 90 days so the service stopped.. I replied him that since last 90 days i have recharged my phone several times and even 15 days back i recharged with rs 110/- how can you say that it was inactive... After that he said that you were using many no with the same name so the service is blocked... I asked for the details but he denied... What should i do? Kindly help me. I have the recharge messages stored in my phone and also many call recordings to prove that my no was active... Was this information helpful? | |
Apr 6, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Mar 06, 2018 Idea Cellular Customer Care's response Dear Customer, Sorry for the inconvenience caused. As per our record, the mentioned number has been inactive due to multiple connection barring. However, you can visit to the nearest My Idea Store to check the number availability. If the same number is available we'll surely assist you for the same. Refer to the below given link for the nearest My Idea Store, http://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=bihar-jharkhand Regards, Lavina | |
 4 Comments | |
Comments
Please provide me details of this number [protected] from this number i got call and he were asking abusing my sis . Maybe this guy know me very well but i want know his name please provide me sir.
Idea Cellular Customer Care's response, Mar 6, 2018
Verified Support
Dear Customer,
Sorry for the inconvenience caused. We would like to inform you, that mobile operators are unable to provide any kind of personal information for security reasons. However, we suggest to take necessary action against the same and block the number from your handset settings to avoid the inconvenience. For further assistance, kindly contact us on 12345 or 198.
Regards,
Lavina
Sorry for the inconvenience caused. We would like to inform you, that mobile operators are unable to provide any kind of personal information for security reasons. However, we suggest to take necessary action against the same and block the number from your handset settings to avoid the inconvenience. For further assistance, kindly contact us on 12345 or 198.
Regards,
Lavina
I have my complaint related to deduction of amount from my idea cellular no [protected] in spite of taking recharge/tariff plan. for this happen not only for this time but i suffered many times before.
and at last i need to return back my deducted amount 5 /- rs to my idea cellular no [protected] .
and at last i need to return back my deducted amount 5 /- rs to my idea cellular no [protected] .
Idea Cellular Customer Care's response, Mar 12, 2018
Verified Support
Dear Customer,
Apologies for the inconvenience caused. As per our record, there's no deduction details found for the mentioned number. Hence, we request you to provide us the screenshot along with the complete deduction details to assist you further.
Regards,
Lavina
Apologies for the inconvenience caused. As per our record, there's no deduction details found for the mentioned number. Hence, we request you to provide us the screenshot along with the complete deduction details to assist you further.
Regards,
Lavina
When you call to other numbers it will give the congestion message and drop the call. From past 2 months the issue is more frequent.
Idea Cellular Customer Care's response, Mar 12, 2018
Verified Support
Dear Customer,
Sorry for the inconvenience caused. We request you to provide us your Idea contact number, for which the issue persist along with your alternate contact number to assist you further.
Regards,
Lavina
Sorry for the inconvenience caused. We request you to provide us your Idea contact number, for which the issue persist along with your alternate contact number to assist you further.
Regards,
Lavina
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We tried reaching you on your alternate contact number for your sim barring concern, but couldn't get through. Hence, we request you to share us your appropriate alternate number along with the convenient date & time to contact you for your concern. However, you can visit to the nearest My Idea Store to place the request for the same and to avail the new sim card for the same number.
Refer to the below given link for the nearest My Idea store,
http://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=maharashtra-goa
Regards,
Lavina