Idea Cellular — Network Issue

Address:Pune, Maharashtra

To, Idea Cellular Maharashtra Subject: Pathetic Network in my area (+91-[protected]) Date: 7th Jan 2015 I Amit Kumar currently using Idea post-paid corporate number +91-[protected] since 1st Jan 2015. I am an employee of Cybage Software Pvt. Ltd. Being a corporate number I have to receive company calls, reply back to project related emails and I have to always be online on skype etc. There are multiple things which I have to do with my phone. From the day one when I ported out from Vodafone to Idea I am facing severe network issue on my number at my home. I am not able to make or receive calls, not able to use even 2G internet. There is only 1 network bar on my screen & some time not that too even. Although I am paying for 3G plan. Instead of repeatedly calling the customer care and giving multiple complaints, I haven’t got any resolution. They are just extending the dates for complaint resolution. Complaint Ids resolved without providing Solution: At least you can install a Network Booster Device at my home. This will help me to make/receive calls at least and use 2G internet. Please look into this ASAP. Regards, Amit Kumar Mob: - [protected] Address: Flat No. 6/6, Type-3, Boat Club, DSC/O.e, Engine House Road, Khadki, Pune -411003
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Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for coverage has already been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
I want a network booster device.
Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular
Dear Sir/Madam,

we have two co-orprate Group Name of M/S Shree Radhey Enterprises and M/s S.R. Sales and we are faci
ng the network issue in our office and your technical team already visit and verify this problem and they suggest us for Idea Booster but till not installed. So if we are facing this issue then i have no option for port out my group to another company.
so kindly resolve our issue.
Contact No: [protected]
Email Id: [protected]@gmail.com
i am an idea andhra pradesh customer.my mobile number is [protected] i am unable to receive network signals since 15 days so resolve the issue
Many of my colleagues including myself have complained multiple rounds against your internet service in Infopark campus. Neither 2G/3G data works over here!! It's not occasional, but it never ever works.

And for your kind information, this has been the situation for at least past 3 months+. There is a limit to testing customers' patience. Unless this is resolved within a week or so, I swear you are going to lose customers working in Infopark campuses. And for sure, complaint will be spread against idea through word of mouth and through social media.

I had been loyal to your network for past 8+ years, but this is no longer acceptable. You are paying zero attention to our complaints. How do you imagine you are going to retain your customer base in this age when people pay more importance to data than voice ? I cannot believe you are really into business !!

Please acknowledge if you are going to take any tangible action. I do not want anyone to call me on this. The complaint is plainly that data does not work !!!

I could not find any alternate email contact from your website. Could you please forward to right team if I addressed this mail to wrong address ?
Many of my colleagues including myself have complained multiple
rounds against your internet service in Infopark campus. Neither 2G/3G data
works over here!! It's not occasional, but it never ever works.


And for your kind information, this has been the situation for
at least past 3 months+. There is a limit to testing customers' patience.
Unless this is resolved within a week or so, I swear you are going to lose
customers working in Infopark campuses. And for sure, complaint will be spread
against idea through word of mouth and through social media.


I had been loyal to your network for past 8+ years, but this is
no longer acceptable. You are paying zero attention to our complaints. How do
you imagine you are going to retain your customer base in this age when people
pay more importance to data than voice ? I cannot believe you are really into
business !!


Please acknowledge if you are going to take any tangible action.
I do not want anyone to call me on this. The complaint is plainly that data
does not work !!!


I could not find any alternate email contact from your website.
Could you please forward to right team if I addressed this mail to wrong
address ?
I HAVE NOT RECEIVING IDEA NETWORK IN OUR CHANDNI CHOWK OFFICE, DELHI
PLEASE SOLVE THE PROBLEM AS SOON AS POSSIBLE
NAME :
MUKESH KUMAR AGARWAL [protected]
NAVNEET GUPTA [protected]
I'm raise a complaint 4 times but just they are saying our engineers visited there is no problem.but there is a problem I'm attaching screen shots of you provide good signals...I'm fully dispointed with idea network.every month I'm paying amount correctly but you are not providing the signal.

Regards,
Uday nandigama.
[protected].

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