[Resolved] Idea Cellular — No resolution for my issue

Govind Lunsawant

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411058

I am idea postpaid customer for more than 3 years now but after making 3 days ago i am facing wired issue with idea network whenever i get call it shows me unknown number and i can't connect to 3g nor even 2g even when all settings are correct...

For this issue i have called twice and cc told me they are not able to solve from there end and will forward my number to concern department and within 24 hours.. Just after my call i have received email and it says case if closed ref. No. C1-[protected].. So i have contacted cc today again and same answer again (Like auto answering machine) this time i have conversation with senior person and he assured me i will get some communication id to track my issue 2 hours no single email or sms and he increased resolution time to another 24 hours in last my issue will be solved within 48 hours...

So conclusion is i need to wait for 3 days to solve one issue...

I have paid full money for my services and i have right to solve this issue asap... Can i get some attention here?

Regards

Govind

Was this information helpful?

No (0)

Yes (0)

Aug 29, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 20, 2016

Idea Cellular Customer Care's response Dear Govind Lunsawant,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

May 20, 2016

Idea Cellular Customer Care's response Dear Devendra Halingale,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

May 22, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 22nd May 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Related Idea Cellular reviews

View all 16713 Idea Cellular Reviews

Comments

Saikumar Rai

from Hyderabad, Telangana

Idea Cellular — regarding call cost

unusual call cost

Devendra Halingale

from Pune, Maharashtra

Idea Cellular — Online reacharge for 200 not done, for 9844556543

Hi, My no is [protected] today(25 May 15 ) Ihad online recharge for 200 and balance is deducted from my a/c, till balance is not credited on my mobile . Bank transaction ID is [protected]

Idea Cellular Customer Care's response, May 21, 2016

Verified Support

Dear Devendra Halingale,

Please share your Idea mobile number and alternate contact details to resolve your concern at the earliest. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Chand Kanabar

from Mumbai, Maharashtra

Idea Cellular — my vodafone card was out of service since last week which is ported out from idea

there is no any satisfactory responce from idea care situated at anand nagar main road

Idea Cellular Customer Care's response, May 20, 2016

Verified Support

Dear Sir,

Please share your contact details, we will have the issue checked and call you to discuss. You can also visit our website, www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

Govind Lunsawant

from Pune, Maharashtra

Get Idea to ruin your life no satisfactory response from IDEA and ETA for resolution is till 23rd May really?