Idea Cellular Complaints & Reviews

Hi,

I'm Roshan Zameer. I stay in hyderabad. I'm using Idea 3G post paid with mobile number [protected]. For the last 6 months, I'm receiving calls from unknown numbers due to cross connection issue. They are dialing some number and it is getting redirected to my number [protected]. I have called Idea customer care several times for this issue. Everytime I raise a complaint, they will take 2 days time and will call me that the...

Hi
I have an idea prepaid sim.from past two weeks i am facing a problem.whenever i call someone feom my idea sim .idea promotes its packs like recharge 90 and get upto 120 . For 5-10 seconds. This is annoying me.every time i try to call same thing happens.i called idea customer care to stop this as i have Opted DND service.but they said that they cannot stop this as it's a company's rule.
please help...

Dear Sir,
This is another complaint from me for service provided by idea customer care dept, Today i am facing problem of no network on my idea sim card, so i made complaint for this they are answering in pre-recorded format like your network problem will be resolved by 31-may. How can one answer in such a manner. are we discussing our service problem with machine or human being.
I am fed up of this service....

I applied for a new idea broadband connection on 1-may-2016 via one of idea's agent ganesh jadhav (
[protected]) in pune.
My caf serial no : 36655
He has taken documents and 3-month rental (Rs. 3748) and its been more than 4 week and still no connection.
In starting, he was saying technical person will be visiting you tomorrow but his tomorrow never came and after 2 weeks he was saying we can't get the connection...

Hello,

My problem is that i have been charged more then the said to me in the isd pack.

I was said that if i call to uk then i will be charged at 5 paisa per sec.

But i was charged 12 rupees for 8 sec. & same was happened when i call to germany, i was charged 34 rupees for 2.25 min.

In this regarding i call to idea customer care. When i put out there mistake they cut he call.br...

Hi my name is Tyron Dsouza and in December 2015 I had three postpaid connections ported from airtal to idea after clearing all dues with airtal I also made sure that I deposited a little extra than the due amount about 40 to 50 rupees in each of the three numbers and then 4 days later the number were transferred to idea and then a month or so later I got three letters from airtal that they was some dues pending of around 230 to 270 in each...

With highly disappointment i have to write this mail to you for your delayed and poor services. I don’t know how many more days you people are going to take to activate my postpaid connection, already it’s been 15 days.Inspite of writing mail to customer care, you are not understanding actual situation.
Incident is : i applied for a corporate postpaid connection online for my number [protected] through idea official website on...

I take new postpaid connection - [protected], as per the information of idea customer care i forward all the document to this whatsApp number ( customer care number [protected] ), As per them plan is 299 ie 1 gb data, 550 minutes, 100 sms, But now i come to know that they are cheating me & my plan is 399 ( 1 gb data, 550 minutes, 100 sms ), So i contact with customer care for the issue & complaint against this issue but still itself i don't...

I get calls from different countries almost everyday. These calls are either missed calls or end up to be a wrong number.I suspect there is some cross line connection issue that is causing all this mess.
Request you to please look into this issue as its very frustrating to get such calls at any time in the day or night.
Following is the list of a few numbers from which I received calls recently:
+[protected]
+[protected]br...

Hi,

I am an Editor in Chief of a v popular blog and social media group with over 4200 readers and about 25000 readers via friends of friends.
My contact is [protected]@gmail.com
Phone is [protected]

I've been an Idea customer for several years, but a few years have definitely been very unsatisfactory, especially, the last couple of years. Now, I am not getting calls even though you are promising...

I have recharged with 251 2g data pack on 23 may. after that idea salesman upgraded my sim to 4g. initially my net pack was working fine. I got 1GB free 4G data, which is slower than 2g. Then I have placed my sim card in non-4g phone... after 100MB of free data usage my main balance started deducting. When I called customer care they told me that my 2G pack has been disabled due to that 1GB data. She told me that if you recharge with another...

Hi, My mobile # [protected]. Im frustrated with the charges on datapack proration. i have subscribed Rs.100 300MB pack. I got call from customer care service and they asked me to subscribe for 1GB pack Rs.150 for first 3 months. So, i have subscribed to that. Now, I got Bill is 1064.21. In that bill I have got Charges on Data Pack Pro-ration # as 286.72/- and over usage 308.72. What is the difference between pro-ration and over usage. br...

Its regarding the swap of 3G sim into 4G sim. I contacted the customer support of Idea telecom company regarding the the swapping process before proceeding for it. They said that after swapping I will not loose any of my active packs such as net pack but after after swapping they stopped my net pack and deducted my main balance too. And when I contacted them for the same they are saying that its the part of the process and they are neither...

Today morning, I saw an offer of 165 on my idea no [protected] which was promised to give me 1gb of internet, (screenshot attached with date and time), after recharge, my internet balance was still zero, upon using balance balance was deducted. Upon calling the customer care guy, nothing was resolved.
Again, I recharged the phone with a top up of 20, received a message of its success. Yet, didn't receive any balance, and again called...

Idea netsetter 7100087 was purchased and it was never working smooth. Despite of various complaints it was never giving satisfactory performance. Finally decided to close this account. On 23rd march written them for closure but they were nagging and now claiming that i will have to pay rs. 1100 since the account is closed from 14th april. Now they are bothering with calls and mails....

Dear sir,
Previously i was the user of idea but after receiving the bill i was shocked.
My idea postpaid rental plan was 549 p/m.In this they have to give us 2gb 3g data per month but in my idea application shown 4gb according to that we have used the data, bill generating date is 15th of every month, but on 14th i have seen data remaining was approximate 1gb. After bill generation they have added the extra charge for data...

This is Rathin vaghela from ahmedabad having postpaid connection with your company. While making payment of bill through paytm I worngly entered someone else's no (prepaid number) and I want to get refund of it and even that default beneficiary is also ready to transfer the money through his mobile but when i called the customer care, executive deepika said me to visit idea care and she was very sure that idea will make the money transferred...

Dear Sir,
10 daya back i was taken a new prepaid connetion.but the delear is not activating my connection then today i visited idea gallary to submit the documents but you they also not ready to take document told me submit your documents to delar not idea gallary so no one is ready to help us.
If is not possible then we can proceeds for consumer forum.
Request you to please give the finap solution....

I am a customer of idea from more than 15 years.

Although i used data within limits, my bill suddenly shows an astronomic amount for no reason. I had used only the packs which come free with the plan.

All this time, i was struggling to work on reducing the bill by experimenting with various plans. Your executive had promised a special plan, but this is going the other way.

Last month's bill was...

I have recharged with rs.95 special offer on 18th may 2016 which gives 600 mb data valid for 15 days. On 20th may 2016 accidentally my friend recharged my number with rs.34 valid for 3 days. On 22nd the rs.34 plan was finished, but the rs.95 plan which has a 15 days validity was active and when i use internet on my phone, my main balance is being deducted from 23rd. When i speak to customer care regarding this issue they are telling that...