Idea Cellular Complaints & Reviews

Dear Sir,
I am past user of Idea Cellular for M.No [protected] postpaid
There was a dispute between me and Idea Company regarding payment of bill for Feb 2016. Actually Idea had made some fraudulent debit in my bill showing use third party services. I clearly reported to company I have not used any such services. So remove this amount from my bill. Company explain me that there are some push massages from some sites, if you click on massages you will have to pay for that.

I have only 2 questions from the company:

1. Who authorize them to add amount in my bill and pay to third party, why Idea being a tele communication company playing a role of a collector.
2. when company know there is some party making fraud by sending these push massages why company is registering these fraud third party and making payment to them by cutting pocket of its customers.
3. Name and PAN No of party to whom this payment is given by idea. so that i could take any action against them.

but company refuse to give any answer to my query. and barred my sim card. After that I have to face big problems to get change my number which i was using since 4 years.

Now what company is doing tracing my call records and calling all of my relationship continually mainly the ladies in my contacts.????

I am feeling very harassing by this act of Idea employees.

My address is the same in my bill but nobody have approached me to talk. But still i need these information from the company.

CA Anil Jamwal
Mob [protected]

My name is amanpreet singh my mobile number is [protected],
i am facing bad network problem at gurudwara bangla sahib
new delhi. Because i have to go daily at gurudwara for 4 to 5 hrs
on that time my phone network shows no service always . Daily
my phone shows swtich off. I have done complaint to idea customer service but i didnt have any response. Kindly solve this porblem as soon as possible .

Hello Sir,

I have done a recharge from paytm website and as per them the recharge was successfull from their side, they requested to contact idea customer care with operator reference : KO[protected].
when we have contacted idea customer care, as per them a service has been activated and all the balance deducted.
we have not activated any services and automatically a flash message activated.
even customer care is not helping us.
This is the way Idea provide services to their customer ?

My idea mobile number is [protected] in Bihar and Jharkhand circle. Whenever i recharge my mobile, Rs 60 gets deducted from my main balance. when i tried to call the Idea customer care number, there was no satisfactory reply from them, they are telling that you have called any ISD number. In actual i have not called any ISD number and inspite of this i have asked him to tell me the number on which i called, he asked me about all details which i used to take my connection and said that the details are verified but instead he was unable to tell the number.

My mobile number: [protected] I today recharge 4G data 1GB 93 Rs and I 4G network available but 2 or 4 second automatically 2G Internet change. I already 2 times Complaint this 4G network problem.first Complaint You inform me for now 4G network working so please check and second Complaint you call me for now super working 4G so, you using now 4G network but not available 4G network anyway, I now recharge 4G data but automatically 2G Internet change. So, I call your customer care and I inform my problem and your representative Complaint registered but I recharge 93 Rs 4G 4 days but your complaint resolved date 19:05:2016 but my 4G network validity 4 days so, waste my money. So, please expect my 4G data validity and please resolved my 4G network problem. I already 2 times waste my money because I recharge 4G data but not available 4G data.so, please my 4G data validity expect. Are you not expect my 4G validity and not resolved my complaint ? . after I national consumer helpline I Complaint.( I already feedback your Facebook)

Hi Rahul this side,

Unfortunatly I am using idea cellular services for last 4-5 years and always facing issues due to poor customer service. This time its been limit. on May 09, 2016, I opted for data booster pack via there slow unresponsive app as my existing data pack limit of 1gb was over so to avoid any overage for data usages opted the booster pack. Now the fraud game starts, the pack didn't got activated due to there technical issue in the app. On May 10 I called customer care and after putting me on hold for 3 times the resolution recvd was that it takes 24 hrs to accept the req via idea app and customer care exec cant do any thing. Then I again called on May 10 in the evening as 24 hrs were already over, then executive said that he has to again take the req as app req in still in process and then put me on hold for 15 min and please note that the call is being charged. The exec never came back and after 15 min I had to disc the call.

After all these things I decided to port out my number and I req for UPC code. On May 11, 2016 I recvd a call from idea and asking y I want to port out number I gave the reason and that exec told me that booster pack will get activated by evening and I asked wat abt the overage changes for data, will it get waived as its technical issue from idea side as the req via app was not processed. Again they put me on hold and never came back.

Again in the evening May 11 I called customer care and agents told me if pack did not get activated I should have called again to them to activate the pack as its not idea's fault if I have to use internet and avoid overage I have to follow the there terms.

Which means I should pay overage and have to call again n again to IDEA CUSTOMER CARE and plead them to activate the pack.

SUCH PERSON ARE EMPLOYED IN IDEA CUSTOMER CARE. GREAT SERVICE.

MY IDEA NUMBER IS [protected]

Hi,

Idea bill paid twice accidentally kindly do the needful and Confirm Back to this ID ktdilip.[protected]@gmail.com

Date (Value Date) Narration Ref/Cheque No. Debit
09-May-2016
(09-May-2016) TO TRANSFER
INB IDEA CELLULAR IDEA Payments FSBI[protected]IG0BYLZYH3 TRANSFER TO 333.01
09-May-2016
(09-May-2016) TO TRANSFER
INB IDEA CELLULAR IDEA Payments FSBI[protected]IG0BYMAYR4 TRANSFER TO 333.01

Hi rahul this side,

Unfortunatly i am using idea cellular services for last 4-5 years and always facing issues due to poor customer service. This time its been limit. On may 09, 2016, i opted for data booster pack via there slow unresponsive app as my existing data pack limit of 1gb was over so to avoid any overage for data usages opted the booster pack. Now the fraud game starts, the pack didn't got activated due to there technical issue in the app. On may 10 i called customer care and after putting me on hold for 3 times the resolution recvd was that it takes 24 hrs to accept the req via idea app and customer care exec cant do any thing. Then i again called on may 10 in the evening as 24 hrs were already over, then executive said that he has to again take the req as app req in still in process and then put me on hold for 15 min and please note that the call is being charged. The exec never came back and after 15 min i had to disc the call.

After all these things i decided to port out my number and i req for upc code. On may 11, 2016 i recvd a call from idea and asking y i want to port out number i gave the reason and that exec told me that booster pack will get activated by evening and i asked wat abt the overage changes for data, will it get waived as its technical issue from idea side as the req via app was not processed. Again they put me on hold and never came back.

Again in the evening may 11 i called customer care and agents told me if pack did not get activated i should have called again to them to activate the pack as its not idea's fault if i have to use internet and avoid overage i have to follow the there terms.

Which means i should pay overage and have to call again n again to idea customer care and plead them to activate the pack.

Such person are employed in idea customer care. Great service.

My idea number is [protected]

Hope this email can make some changes to working and the issue i am facing gets resolved

I am post paid customer and i have to regularly interact with customer care officials at madhyama telecom shakti nagar delhi regarding inflated bill and other issues.. But they are very rude and vry unhelpful. They behave as if they could not have cared less about my problems. My post paid number [protected] is not working for last 15 days and these ofgicials have not been able to resolve the problem.Instead of solving my problem.. They keep chatting with each other and over the phone with their frnds.. Not showing any concern for the customer. My postpaid number [protected] is not wrkng for 15 days. I am using one more idea number that is prepaid [protected]. I am using this prepaid number for the last 8 year... If this remains the attitude of customer care officials.. I will have to think about porting both the numbers to some other cellular operator. Even today they didnot resolve my problm even after i sat at madhyama telecom for about an hour and half... They gave me the pretext that server is not working.. This is 4th time in a week that i visited them taking out my time from work and they made me sit over hour and half and didnt solve my problem. Please do the needful or else i would not be left with any option but to port my both number to some other operator

On receiving internet usage alert for my postpaid connection I activated booster pack of 1 GB.
But I did not get confirmation and the bill generated by the usage.
I strongly feel that my request for booster was deliberately denied.
You are waiting for the customer to complete the net pack so that you can charge them heavily.
Spoke to customer care but they are not willing to accept my request for booster.

Hi,
This is for your kind information our office have in Raigaon Moad, near Satna river bridge.
we are facing network issue form continue 1 week.we are unable to contact anyone on working time from 10 am to 7 pm.
very poor network service of idea.
Our organization's staf[censored]se idea for better service but all staffs irritate due to network problem.
So i am requested you to kindly talk to there network management and resolve the issue.
If it's not possible then we choose another option we can't suffer anymore due to your network problem.
Kindly look into this otherwise we port all no in another company.
Which no is suffer due to poor network - [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected].

I applied for mnp from airtel to idea. As per the process and the message i recieved, porting should have happened last night i. E. 12th may 2016 by 10:14pm. I lost my airtel connection at the same time. But the idea network is not active till now. Its been more than 14hrs since i lost connection.
As per the rules a maximum of 4hrs is required for services to get activated after port. I was waiting for an important call this morning but because of idea, i could not get it.
I also called idea customer care. But the executive just says that services will be active soon without giving reason. What is happening? This is highly intolerable. Services to be restored immediately, otherwise i will have to lodge a complaint against idea.

Phone number: [protected]
Mnp applied on: may 2nd, 2016
Deactivation of previous network: 10:14pm, may 12th, 2016

Dear sir

I am very upsetting due to idea employees, there is a dispute between me and company from last 2 months. For which firstly idea barred my sim card. And now they are calling all of person in my call list by tracing my bill detail. Is this type of privacy breach is legal??

Please help i am in harrasing position.

My complete address is allready they have. But they did not tried to approached me. And doing this type of breach of privacy. Is there any authority to stop them.

Please please help.

Ca anil kumar jamwal
Ph. No [protected]
Address: b-29, gali no 11, mandawali new delhi

I have been recharging my idea no [protected], every time with 298, 2gb unlimited. I did it this month too. 3 days earlier i got a msg that a 3g pack is activated for 3 days, which i have not done, any free recharge app has done it. I dont know who has done. I thought its a promotional offre from company. Today that pack is finished and my main balance deducted and it become zero plus my data pack also not showing anything, who is responsible??? I called customer care 12345, that stupid fellow instead of listening to my compliant, gave me useless reponses. Than i called 198 and that customer care kamlesh also gave me a response that my data is lapse, i saked why so he gave a copy pasted response, company policy, on asking him 4 times about senior executive email, he transfered my call to a person saying that he is senior. Wasting another 15 min, he also said that data pack is lapsed. I want to ask one simple question that who is responsible of my 300 hard earned money??? Plus there is no information about senior executive email addreses. I dont think so this complaint they will rectify but i will surely take this matter to consumer court as i have recoreded both customer care responses.

Recently for last 2 days my idea mobile account balance is getting unauthorized deduction of rs 3 from 55955 (Idea cellular).
Requesting for refund. I even lodged a complaint on their website. Got below response:
The customer details of the complaint raised are mentioned below :

Circle : west bengal
Subject : complaint for dnd
Mobile number : [protected]
Ucc date : 05/12/2016
Email id : chakraborty. [protected]@rediffmail.com
Sender id : 55955
Complaint description: thanks for giving your consent. You have been charged 3rs for a day. Now dial any number and indulge in unlimited fun!
Alternate contact no : [protected]


This is a auto generated email. Please do not reply. For any queries please contact to customer care.


*
An idea can change your life.

* legal disclaimer *
This e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea. Adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Idea cellular limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

Hi,

Myself mohammad anas ansari,

I bought a postpaid sim almost 30 days back and i was also doing continuous follow up with your representative but the same is not activated yet.
Your executive was asking for the money that is 300/- cash, given to your executive as a security.

This is your actual service that client is facing.

Also find the trail mail.

We had raised a request for corporate connection and i submit all the required documents whatever your executive told me, also gave him 300 rupees as a security and 30 rupees photo charges.

Please find enclosed screenshot of my photo, chat history and the phone number of that person who has collected the documents and security from me.

Request you to please look into this matter and resolve the same asap.

Dear customer,

Greetings for the day!

This is with reference to your email regarding services.

We regret to inform you that the mention number is not reflecting in our network.

Moreover, we request you to visit respected my idea where you have submitted the documents for further course of action.

Should you need any further assistance, please call our customer service help line number 12345 or email us at [protected]@idea. Adityabirla.com

You can also check your account details by creating your account on our website www.ideacellular.com; if you are a corporate customer registration can be done by the authorized signatory of the account.

Moreover, you can also download my idea app from your smartphone for easy access to your idea account.

Thanks & regards,

Shalu gupta
Customer service team
Idea cellular limited


Please revert. On 18 apr 2016 12:55, "anas ansari" wrote: dear team, please let us know about the current status of my new number which we have taken 7-8 days back. If can't process than please confirm and return my documents and 330/- asap.

Hi this is inform you that I am getting a call from this [protected] asking for a bill payment for an idea number, according to them I am the husband of that postpaid user, what the he'll is this anyone can give any name stating them as their husband or wife to get a postpaid sim and idea provide them with out even asking the I'd proof... Please I need a resolution of this bloody crop...otherwise I am gonna file a complaint in court against idea cellular. [protected]@Gmail.com thats my mail id.

Dear sir,
This is for your kind information that we are your customer since last 11-12 years and subsequently, we have the two post paid mobile numbers i. E.[protected] and [protected] for last 7 years. We are satisfied customers till two month back. I want to declare here proudly that i have paid every bill till now without any delay and asking any detail about the propagated bills to me as we, as a customer, believe idea and its associated services.
Furthermore, one of my idea number; [protected] was also equipped with unlimited internet plan for last 4 years. About two month before, we requested to change our general tariff plan to one of your respected customer executive. The executive performed the request accordingly but also disconnect our unlimited internet plan without informing to us. We, ignorantly, utilized the internet service as per our unlimited plan. After one month, we were billed of rs 3000. After enquiring about it, the customer executive told us that your internet plan was also disconnected with our request of changing the general tariff plan. Your executive suggested us to pay the partial payment till 31 march 2016 and ensured us to offer some discount after that as it is miscommunication between the customer service and the customer. We agreed and paid rs 1000/ to the next day. On the same day, the outgoing was barred. This process initiated by you embarrassed us and astonished as well. After few days, two persons visited us on behalf of your company and behave rudely. On clearing them the case, they went back. But, no one resolved the issue but delivered words in threatening way to my wife.
We never made any statement for not paying the dues but always motivated to resolve the issue as it was no mistake on our side and also, tried to remember them to make the commitment on behalf of the idea. Yesterday, one person called me on my second idea number; [protected] and threatened my wife and me for a police based initiatives. My second number is also barred after that.Instead of the resolving the problem, the company initiated such malpractices to its valuable and regular customers just to get rs 2000/. This put a lot of pressure on our mind and changed our thoughts about the idea.
So, i requested you to disconnect all my idea numbers (Mentioned above) as we don’t want to be the part of idea anymore. Also, tell me any due left on my side within 48 hrs and will be billed accordingly within next 1 hr.
It is worth to mention here that we both are government employee and i am a class-1 officer. The way of your dealing with us without our mistake is not appreciable. You have lost regular and valuable customers and we have lost the esteem company, only because of the miscommunication, misbehavior and irresponsible attitude of some persons.
With kind regards,

Dr vishal sharma
Mobile no: [protected]

Dear sir,


My self dammi lal, jaipur.

On 06 may 2016, i want to recharged my idea phone number -”[protected]” through paytm site, but erroneously reflected the wrong no [protected] and a sum of rs 200/- paid through net banking.
In response of my complaint, paytm has replied that the amount has already credited by the operator, hence the paytm can't be revered and advised to contact idea with reference no “rj[protected]”.
You are requested to refund the amount rs 200/- to the bank or paytm wallet. This is for your information the service of benefited mobile number is hold.

Thanks

Dammi lal
[protected]

I paid idea bill.on 30 April but not updated by the idea cellular, Due to this my mobile no.is barred by the company.I pay the bill by using idea bill pay service online through my internet banking.Due to use my internet banking my a|c debit the ac by amount 223 with journal no.2461607 from my ac [protected] & credits to ac [protected] which is in the name of merchant collection ac inb.