Idea Cellular Complaints & Reviews

I paid idea bill.on 30 April but not updated by the idea cellular, Due to this my mobile no.is barred by the company.I pay the bill by using idea bill pay service online through my internet banking.Due to use my internet banking my a|c debit the ac by amount 223 with journal no.2461607 from my ac [protected] & credits to ac [protected] which is in the name of merchant collection ac inb.

I have recharge my mobile number [protected] on 12 may 2016 but could not received any balance in my account when i call to customer care they didnt reply satisfactory. I recharge online from idea official website but they said that recharge of rs. 197 is closed but it is on website.
Bank diduction is as under -

12-may[protected]may-2016) to transfer
Inb idea idea_recharge paymen fsbi[protected]ig0byxhog1 25.00

12-may[protected]may-2016) to transfer
Inb idea idea_recharge paymen fsbi[protected]ig0byxgzd8
197.00

27-apr[protected]apr-2016) to transfer
Inb idea idea_recharge paymen fsbi[protected]ig0bwvcyi7 197.00


Still i couldnt got my balance

I ported from Vodafone to Idea. But my calls(both incoming and outgoing) were barred on 6th May, 2016. The reason given was that I had not cleared my Vodafone bill. But I had cleared the bill on 30th, April 2016. I even received call on May 3rd as a reminder to clear my vodaphone bill but I confirmed them that I have already paid. Even after all these my calls were barred. On 6th of May I called idea complain number to complain about the same. They told me to visit Vodafone store and check. I visited Vodafone store the same day(6th May). They confirmed my balance was cleared and they had no objections. Since that day til today ( May 6th to May 11th) I did not get any service from idea customer care. I called 12345 from another prepaid number they told this is prepaid department so they do not have any information about postpaid number. So I thought it is waste to expect solution through phone because I tried calling the complain number also many times but I did not get any result and requested them to give the address of nearest idea store. But they denied to give the address and told me to dial a number for self help. I tried the same but I did not get the address after requesting. I had to literally call 3 times to get address and many a times to ask how they barred the calls without any reason. How irresponsible!! I want to know how these people can be irresponsible to Barr the calls even after all payments are made. Do they have any idea how much inconvenience is caused for customers if the phone is of no use for a week? I want an answer for this and an explanation. I had to leave my work and roam for Vodafone store 3 times and I missed many business calls because of which I had to face troubles and insults.

I got a call this afternoon from a unknown mobile no. [protected] the person talking from the other side told me that he is a SUPERINTENDENT OF POLICE of some local police station of delhi and calling me coz there is a complaint logged on me for not paying ₹3310/- to idea cellular and told me that we are taking further action and they have a arrest warrant against me and he told me to call the lawyers who filled this case against me at high court of delhi
Then he told me to write down the phone no. Of the lawyer
The no. Is +91-[protected] and given me the lawyers name VISHAL MEHRA then he told me to call this no. And speak to the lawyer about the case
Then I called the other no. And i felt this lawyers is the same person who was pretending to be a sp of police who called me earlier
Then the so called lawyer told me that
He logged the case against me on behalf of idea cellular for not paying outstanding bill of ₹3310/- to idea cellular and tried to threaten me by saying some pinal codes of law like dhara 84, dhara420, ETC
And said that i have to options

1) to fight the case in the court

Or

2) you can pay your outstanding bill in next 30 mins or the police will take serious action in next 30 mins what he meant was(you will get arrested in next 30 mins)
With a threatening voice

Then i called the first no. Who was pretending to be a police officer
And asked about the details of the police station from where he is calling
Then he turned the convo to somewhere else
I again asked the same then he said
" me tumhara case aage badha rha hu tum khud hi dekhlena kya hota h jai hind!!"

then they didn't called me again yet

The thing was
I bought a postpaid no. From local idea office for temporary use on july 2015
Then i discontinued using that no. On September 2015
Then idea representatives called me and told me that u have a outstanding amount of 3000 something Which was the bill of two months in which i used the no. For only one month
But that was fare!! Coz I didn't told idea to discontinue the service
I paid that amount and told the representatives to deactivate my no. And she confirmed the deactivation on phone
I didn't got any soft or hard copy of the deactivation!!

I have complained many a times and posted this issue on social networks also. For 70 mb extra usage of data company charged Rs 1316/- and when customer care calls they themselves are not able to justify that. I wanted this number([protected]) to be converted to prepaid and company is not doing that. It's just that company is not providing proper information and response and simply charging anything. I want my bill to be corrected and number to be converted to prepaid in any case or else I ll file a case against the company.

Sir
[protected] ye num mera hai or ye kafi time phele band ho chuka ha or ab ye num band hone ke baad mere dusre num par cal aa rhi hai or [protected] ye num koi ladki use kar rhi hai jiska naam sakshi hai plz sir aap ish num ki detail verify kar de ki khi ye mera naam se toh nhi registered
Mera naam nitin kumar hai mera add o069 block o extension geeta enclave delhi hai

I would like to bring to your kind notice about the very poor service rendered by the idea showroom in smart choice solution - vellore (Tamil nadu circle) tamil nadu circle.

I am the regular customer of idea network and holding mobile numbers [protected] and [protected].

I had got a post paid plan bearing mobile no. [protected] four months back. Due to very poor service rendered to me by your personnel i had to change my plan from post paid to prepaid for which i had given a request to change my plan from post paid to prepaid on 23.04.2016 as my bill date is 23rd of every month. For which i was asked to pay rs. 310 calculating as on 25th april 2016 as 23rd was saturday. I was assured by them that my plan will be activated in 5 days time from 25th april. But i had not got any message from your network about the plan. Accordingly i had gone to the showroom again on 30th april and told them about this and requesting to do it for me. But they said they had forgot to do that job and again asked me to pay additional rs. 50 to change the plan calculating the date on 02.05.2016 as 30th april being this was also paid by me on 30.04.2016 without any objection even this mistake was done by the showrom. Again i assured me that my plan will be activated in 5 days time. But till date nothing has been done.

I have tried to contact them over the phone (Mobile no. [protected]) that was given to me when went. But they are not picking up the phone. One ms. Thirumagal who picks up the phone and tells that she will check up and get back to you. But they will not get back to us. I had been to the showroom many times. But there is no response from them. They are so lethargic, lazy peoples. Many of the customers are fighting with them because of their poor service which can be seen if this idea officials go there surprisingly.

I was fed up with the service given to me by the idea network. I was contemplated to go for a suit or to go to consumer court. Finally i went to the showroom again on 05.05.2016 and wanted to meet the showroom head to complain about this. But they had refused to take me and said he is on leave.

The customers are getting very very poor service from this show room. I do not know whether the idea network officials are monitoring or not.

I don't think idea customers will continue to be on the idea network if this sort of attitude continues and the customers will go for some other network. The showroom people should be monitored by the idea network often.

I strongly feel that the authirisation for the showroom should be cancelled and look for some other. This sort of agency should be banned.

I request necessary steps may please be taken to rectify the problems of the customers. An action may be initiated against the showroom incharge who is solely responsible for this sort of poor service as he has failed to supervise his personnel.


E. Ravikumar
No. 74, arcot road
Kongarampattu village
Kannamangalam post
Arni taluk - 632311
Alternative mobile no. [protected] / [protected]

I purchased a new number prepaid of idea cellular gujarat. I submitted print of e adhaar as id proof. But strange after two days idea did not activate my number instead they said it is not valid. As per govt of india notification f. No. 11014/8/2011-logistics dated 28.03.2013, e-adhaar is as valid as the copy of adhaar sent by post. Please look into the matter and take necessary action against the proud (Stubborn) network.
Thanks
Pradeep gulia
New idea no.[protected]

Hi
i have a postpaid connection with idea. i am not getting the network coverage for last 2 days.when i called the customer care, they are saying that it is the issue of mobile tower and it will be solved within 1 week only .
I feel very much irresponsible by the attittude of your service.There will not be any consideration while issuing the bill ..it is not the right way to clear a complaint..are you people telling that i have to switch off my mobile for 1 more week ?? if so then what is the relevence of this mobile phone ?

Can i ask a question that can i get 1/4th discount onb my next bill?
because of your mistake why should i pay the money without using the network ??

Myself Santosh Govekar hereby complaining regarding 0% network for my IDEA sim at Crime branch Office Ribandar & inside my residence at Guddem Siolim. As i m using 3 Police plan sim cards and rest 3 prepaid cards. On two occasion I have already spoken to your officers so far no responds. I think they are not bother about my complain. So i think i should cancel my idea plan as due to 0% network.

My mobile no. [protected] was ported out from Idea to airtel.

I wish to draw your attention that i'm unfairly charged for data usage which may have happened because there was no alert for the same after the expiry of the data packs

At the time of port out my data packs was active and when the port out happened without informing and notifying about data packs usage Idea added Rs 2800 as additional charge .

I felt cheated as i was using the data in the believe that my over usage will be informed appropriately by IDEA as it used to happen before opting for port out and which is also mandatory guidelines by TRAI as per the format prescribed.

I have raised this concern to Idea team with email Reference Id E1-[protected] but there is no reply on this concern of no notification for expiry of data packs. There is no response from appellate authority from Idea too.

This is clear cut violations of TRAI guidelines which states that user needs to be informed on format prescribed.

Now i have ported to airtel and im concerned that they may disconnect my connection from a complaint from idea.

I'm willing to pay actual usage of Rs 1000 which was the bill amount and not the data charges of Rs 3000.

You can check my history i have always been a great customer and was not happy because of services issues and im going back to Airtel.
If idea services improves i can never recommend anyone to switch to idea unfortunately


looking forward for Honest resolution

I would like to draw your attention to one of the most corrupt
Practice which is used by idea executives. On 7th may 2016, they have
Automatically started a service known as vas juice up on idea mp
Number [protected]. After calling to customer care i am not satisfied
With his response. As i stated that i haven't used any service or
Download anything named juiceup services is activated without my
Knowledge. For this they have deducted rs 35 from my account. I
Request you to not to fool people by activating such services and
Apply charges in their bill for the service that they have not used.
So please deactivate and refund my valuable money.

Also, it is my sincere request to please take appropriate actions
Against the person who are doing all these malpractices.

Today suddenly 45 rupees deducted from my idea balance, no service activation or amount deduction message also. When i enquired with customer service they said while using internet i have clicked on some ad and hence the deduction. (The lack of knowledge of customer executives is altogether a different story. When they are out of answers they will put us on hold for ever).

Later they said it is not idea service hence they will will not send any confirmation message. The entire conversation with the executive boils down to this, "if you have balance in your account, we will deduct that without out your permission".

They confirmed it is thirdparty service but they will deduct amount from idea balance. After all these discussion they said they could still able to deactivate the service. Million doller question: when they don't have control on the third party services while activation, how can they deactivate it? Isn't it day light cheating.

My Idea Number has been Barred for net services
Hi Appellate Customer care Team

Tried calling trice to Appellate team but number is getting disconnected.

This is regarding the number [protected]

From Past Today morning we are chasing & struggling to get the number working.

Executive who has collected the document filled wrong alternate number details due to which this issue has occurred.

I have got a call from Richmond office and got to know verification will be done with in 48 hours and till now its not done.

Now nerworking called has also barred.

Because of Idea's unprofessional behavior we are suffering for no reason

I am Ajeesh my mobile number is [protected]. Yesterday (08/05/2016 Sunday after noon) i got a message from 54300 that says my Music corner Monthly has been Activated. But i did'nt request for that service. I request you to unsubscribe the same and give the subscription fee back (50 Rs). For this i was trying to register a complaint through my mobile but no one took my call. I was tried several time till Monday noon but no one took my phone. I am expecting your kind reply to proceed further step to get my cash back to me. My mail ID is ajeesh.[protected]@gmail.com

Dear sir,
Myself Rajendra Daga Patil. (at post Bodarde, Tal-Bhadgaon, Dist- Jalgaon - 424105).
Sir Idea provides very good service for their customers. But in our village there is no tower of idea nearby. Due to that the customers get suffered from range problem & many problems came across the communication & net surfing also.
Therefore sir i request to you to installed the tower in my farm.
Due to that the ranging problem can solve & no of customers increases. Please sir take this request seriously.
Detail about space -:
In my farm...
if you take this request seriously then i will provode the detail of the space.
Regardings,
Mr Rajendra Patil.

From my account, Rs.120/- has been deducted for unknown number which i had neither received nor done any calls on Dt.[protected].My mobile no. is [protected] - Idea prepaid.So, i request you to refund my deducted amount as soon as possible. Before, idea i was with vodafone same problem of deduction of balance was with vodafone, so i move to idea.
so, please do the needfull

My name is jyothi. Mobile number is: [protected]
I am using idea sim from last 4 years. I have registered same mobile number with the banks (Like hdfc, axis). But almost form last 1 month i am receiving any messages (Like otp messages, atm money withdrew messages, salary credit messages) from banks. Please check this problem and solve. Waiting for your response.

Hi, I have lost my balance rs. 20 for unnecessary deduction. When I spoke to customer care they said no we won't refund your balance., you go and do complaint anywhere, but unnecessary deduction would not be refunded, I think the idea company becoming a fraud one by cheating over their customer. That too the behaviour from customers care is very rude,

Narendra Singh

I am using two idea postpaid numbers of delhi circle linked with each other with the pack of 399 & 199 but always my bill came abovethan 1000. when i was checked on march april bill i found irregularity in gprs charges. i lso took some booster pack but beside all these i always found my bill with some huge amount of gprs usage while idea did not provide 3g service as it promise to give. in april bill i found 260 indian rupees add in my mobile no bill([protected]) but idea never care about customer resolution even they barred my service when they want without keeping in mind customer problam. i called up so many times to idea customer care but they did not resolve my problam till. iused both connection since 2011. they never convert my number in postpaid to prepaid also.