Idea Cellular Complaints & Reviews

My idea dongle is not working after activation. When contacted customer care, they told me to pay 2045 rs to continue service. I used the dongle only for 4 days and they dont clarify the reason behind the bill amount.

later they told that the plan is not activated hence the data has been charged. but i bought that with 20GB plan.

I dont want this dongle. I want my refund of rs 2000 for this dongle.
br...

I have recently ported my no to IDEA, however to activate the card i am unable to reach the customer care as they are not answering my calls.

it is ridiculous to define that even a new customer is not handled or have a curtsey to answer the call.

if you want that no one should call customer care stop the customer care serviece center from ur end bcz its usless unless u answer the call.

regardsbr...

Dear team,
Idea have offered 1gb data for just at 1 rupees for newly app installers. So I have downloaded and applied code and done recharge for [protected], but data was not credited into my account. I have made a complaint in my app repeatedly, but I didn't get any response from idea.I want my data to be credited. Please do for the cause of customers....

[protected] this number continuously call for the past one week. When we attended the call he simply speaking something bad in hindi. When we cut the call, again next two to three hour started to call again. Please take the action regarding this issue
I have a lot of trouble getting to the roots of this kellsa. And no. If i do not answer one from yesterday, after yesterday picked up the front....

Hi,

I took a postpaid connection from idea (Basically migrated from prepaid to postpaid) after couple of days of getting the connection my services incoming/outgoing had been stopped after which i had been listening by idea people to wait for sometime to start services since the verification had some problem. Since then everyday i am getting same response from idea people, later i spoke to mr nagendra and mr. Sharnesh these...

I submitted documents while purchasing sim card. till it is not activated. my idea sim number is [protected]. i purchased two weeks back. i got verification call from idea also from [protected]. i called to customer care but they have provided any support.


please beware of IDEA when you are purchasing sim card.

they won't care of your documents and again they may ask you to submit documents....

Dear sir,
I am a prepaid customer idea. My mobile no's. Is [protected]. I want all incoming & outgoing call detail of my no's. For last three month. From 1 st march 2016 to 25 th may 2016.
Will you please provide me all detail with phone numbers, date and time on immediately in my email id, It would be very kind of you if you can forward the call details(Incoming & Outgoing) to only in my mail Id ...
it's urgent plz...

Hi Idea,
I have porting my number to new idea SIM [protected] on 20 May 2016 and in evening I got SMS on my alternate number to activate SIM by calling 59059 .From that time till date I am trying 59059 but it is not connecting .

I am every day getting SMS on my alternate number to call 59059 and get your connection activated but 59059 is not connecting .Pls provide any other number or activate services of my new idea...

I have ported my sim from docomo to idea and i got a free dialer tone for 1 yr but i was not happy wid dialer tone so i contacted costmer care executive and he told me to press 9 no. and so that my dialer tone will be stoped but deducted my money about rs.186 from my balance and aftr that again i called costumer care then she stoped the dialer tone instantly and promissed me for refund within 4 hrs but still my money is not credited in my...

Hi Nishant & Team,

Thank you so much for your swift response.

However, it seems that you haven’t read my email properly. Let me answer your response one by one.


We sincerely apologize for the inconvenience cause to you. We absolutely understand your grievance and realize the distress that you have undergone.

 Is your Sorry or apologize going to resolve my issue? Of...

Ihave recharge rs. 5000/- on 26 may 16. I have call 12345 and spoken with mr. Prakash kumar more than 7 minute. And with mr. Mayur rishi solanki more than 55 minutes between 1550hrs to 1650 hrs.. But nobody cleared my problem or kept in hold for speaking with senior. A customer how much time waste while holding.
Now i want or help to give full talk time if any way possible.
....

Hi, this is saurabh bhoir.
My idea cell number is [protected]. I have been using idea postpaid connection and now i have stopped using that connection from february 2016 due to billing issues.
I have received a bill of amount 2300. I asked the reason for sending such bill with this amount. Customer care told me that you have used extra 250mb. I didn’t received any message that you have used 250mb and you will be charged for...

I am aditya, using idea number [protected]. I am planning to move from postpaid to prepaid connection from past 2 months but of no use. I am paying bill unnecessariily without using it, as there were no sim cards
Available with them. I have vistied idea store for 4 times and called them a lot of times just to get a confirmed response from them that they would get sim cards by weekend some times and first of coming month some times.br...

Dear listener,

Some six months back I had applied for a postpaid connection through one of Idea cellular stores for a friend on my name and had provided suitable documents for the same but physical verification was never done on my address which I had given and number got in operations...The plan on number was for some Rs 1800 but bill generated was for around 3300 which my friend refused to pay and I started getting calls...

I did my recharge of rs 251 on my idea number [protected] through the idea website at 9:45 am on 26th may. My money got deducted from state bank of india account but no recharge is done. My transaction reference no is ig0cbcdpf3. I used internet banking to pay my recharge amount. I would like to get my recharge done instead of money. So please get my recharge done. Also the given number is on roaming so i can't access it so you can contact...

I chandraprakash yadav taken a idea sim card (Mob. +91 [protected]) on february 2016 till now its working fine but yesterday all the services is been stopped.
The reason i got from idea cellular is that my previous network i. E reliance raise a bill after 2 month of rs.23/-

A kind of bad reason, if my bill is unpaid why idea cellular actually ported my sim and i used it for 2 months.

My february bill from...

After putting down my request for conversion from Post paid to pre-paid, i was told by one of Idea employees in a Dehradun Idea centre that i will be informed that my number is going to be de-activated and that another sim should be active within 24 hours post that. So i was called and informed that the services will be disconnected but within maximum of five minutes my other new Pre-paid sim will start working. As expected, another sim did...

Dear Sir/Madam,

I have started using Idea Money from last 2 weeks with expected benefits of various cashback.

As per your terms I will get 5% cash back on the payment of my Idea postpaid bill through Idea Money. Please note below transaction details for which I have not received any cash back since 1 week.

Payment of Idea Postpaid No. : [protected]
Amount : INR 500/-
Receipt No. :...

Dear sir,
I am a prepaid customer idea.
My mobile no. Is [protected] & [protected].
I want all incoming & outgoing call detail of my no's. For last three month.
From 1 st march 2016 to 25 th may 2016.
Will you please provide me all detail with phone numbers on immediately in my email id, my email id is as given below.
[protected]@gmail.com..
Best regards...

Two days ago, i have recharged my 3g internet data plan for ₹295.
According to message received i will get 3g data between 2gb and 10gb but i just received 1gb data.
When i asked customer care about this they told me that extra 1gb data you can use between 12 am to 6 am.
There is nothing in the message written about timing. I even have the screenshot of that message which i have attached.
So, please resolve my...