[Resolved] Idea Cellular — not able to make calls / service barred | |||
Hi, I am very disappointed with idea cellular service. I have a postpaid number [protected]. Yesterday suddenly i received an email that your services are barred. I had no billing issues. When i called to customer service. That told me to pay complete unbilled amount which is around 3700 then your services will start. I paid that amount still my number not started working. I called them multiple times regarding the issue. Today morning they forced me to pay another 1000 rupees to start the service. No one is ready to take the complain. And not providing any support. Supervisor is not available as per them. I have paid 4650 in total which is triple the amount of bill. Yet my number is not started working. I am very disappointed. Please help me. Regards Gaurav balkheria Was this information helpful? | |||
May 12, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Apr 11, 2018 Idea Cellular Customer Care's response Dear Customer, We sincerely apologize for the inconvenience caused. We would like to inform you, that the mentioned number services has been activated on 10/Apr/2018. Also, the payment has been successfully updated in your account. For further assistance, kindly contact us on 12345 or 198. Regards, Lavina | |||
 4 Comments | |||
Comments
I did not make any such request stop fooling people
"your request for Promo Offer Activation is registered and would be actioned by 02/Apr/2018 3:49:33 PM through Communication Id C[protected]."
"your request for Promo Offer Activation is registered and would be actioned by 02/Apr/2018 3:49:33 PM through Communication Id C[protected]."
Idea Cellular Customer Care's response, Apr 11, 2018
Verified Support
Dear Customer,
Apologies for the inconvenience caused. We've forwarded your concern to the respective team, our concerned team will get in touch with you for the same.
Regards,
Lavina
Apologies for the inconvenience caused. We've forwarded your concern to the respective team, our concerned team will get in touch with you for the same.
Regards,
Lavina
My phone no [protected].I want to forward this no to [protected] when my phone no ([protected])will be busy or unreachable. I already set to my handset but this no is not being forwarded when in Busy or unreachable mode.
Idea Cellular Customer Care's response, Apr 11, 2018
Verified Support
Dear Customer,
We request you to activate call forwarding manually from your handset call settings and set the mentioned number on which you want the calls to be forwarded.
Regards,
Lavina
We request you to activate call forwarding manually from your handset call settings and set the mentioned number on which you want the calls to be forwarded.
Regards,
Lavina
I HAVE paid for prepaid mobile on 30 january 2018 for Rs 352 for two times from IOB net banking and tho' SBI credit card.kindly confirm me whichone was accepted by you by giving me a statement sothat I can get refund from any one of the bank
Idea Cellular Customer Care's response, Apr 11, 2018
Verified Support
Dear Customer,
We request you to check with your respective banks or the bank statements of the same for the confirmation of the recharge availed.
Regards,
Lavina
We request you to check with your respective banks or the bank statements of the same for the confirmation of the recharge availed.
Regards,
Lavina
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Billing period 1march to 9march.
I perches data booster pack 99 in month of March.
I was stopped Extra data services by massaging in month of December 2017.but why was idea generated rs 500 at data services in month of March.
Apologies for the inconvenience caused. As per our record, the bill has been generated accordingly as per your plan, pack and usage charges. Also, we would like to inform you that you've been charged for data usage on pro-ration basis. Hence, we request you to kindly clear all your dues to avoid the inconvenience.
Regards,
Lavina